Have to offer water. Leg room and space is non existent
The seat was surprisingly comfortable and the crew was great.
The boarding was terrible. Confusing, long and with multiple checks.
One of our suitcases was missing at arrival. No news from the lost and found desk so far. As for 3 or 4 other passengers, they said it probably was missent at Orly airport. Hope it arrives. Not sure whether a compensation will occur if not found.
Stuck on the hot overcrowded bus on the tarmac without ac
Bonjour, J'ai été très très fortement déçue et en colère par mon dernier vol avec Transavia. Voici ce qui s'est passé : J'avais acheté un billet avec 50 kg en soute (dont uniquement 36kg utilisés). Au moment du dépôt des valises en soute, l'hôtesse m'a demandé si je voulais également mettre mon bagage cabine en soute. J'ai dit que je préfère le garder avec moi. Arrivée à la porte d'embarquement, un responsable vérifie les dimensions du bagage cabine des passagers. Un tiers était non conforme à la réglementation (dimensions non conformes), dont moi. J'avais déjà voyagé plusieurs fois avec transavia sans jamais avoir de problème avec cette même valise en cabine, mais c'est la première fois que je suis confrontée à ce problème. La conséquence est de payer 60 €. Le nombre de passagers non conformes étant trop grand et les réclamations devant grandissantes, le responsable a détourné sciemment l'attention pour que des disaines de personnes traversent, pour n'en garder que 4-5, qui n'auront pas trop de voix et sont obligés de payer. Je ne remets pas en cause la réglementation. Mes reproches sont les suivants : 1- Pourquoi au moment de mettre le bagage en soute l'hôtesse n'a t-elle pas prévenu sur ce sujet ? Il aurait suffit d'une seule phrase. Tout ceci pour nous laisser arriver jusqu'à l'embarquement avec l'expérience que les bagages sont en général non conformes car vos dimensions sont ridiculement plus petites que la norme internationale, et nous mettre sous pression avant la fin de l'embarquement sans pouvoir parler à un responsable et n'avoir plus le choix que de payer. 2- l'attitude du responsable et sa methode corrompue de faire taire les réclamations en permettant à certains de passer 3- le fait que j'avais encore droit à 14kg en plus des 10kg de la valise cabine et j'ai du payer 60€ pour que finalement ma valise aille en soute. Tout ceci est une manière de soutirer de l'argement indignement, sous forme de réglementation. Je vous conseille d'assumer d'augmenter vos prix au lieu de les répercuter par des escroqueries pareils, au moins nous serions prévenus. Ceci est une honte et vous semblez en être fiers. Merci et bravo.
Les espacement entre les sièges sont moins confortables pour les personnes de grande taille
Being on time rather than almost 3 hours late would be a start, and also, since it was known from a long time ago that the flight would be late, letting us know ahead so we don’t stay in a small hall at the airport would have been nice
Transit through Cairo was abysmal and I will never repeat this journey !!!
Être avertie SMS/mail du retard/changements d'horaire avant les 5min du décollage initial..
I was disappointed of the crew, not friendly and attentive. Delay one way for fuel leakage and the plane is so hot. Not that great all around but I’m glad I experienced it so now know better.
Flew Business class and did not like anything, flight attendants were rude and not helpful. Food was of poor quality and I did not eat meals.
I like the price. I dislike the website where I wanted to ask questions about the unusual high prices of the luggage fees. I called the toll free number from the United States and I cannot get through. You should test your own toll free website for info and you will know what I am writing about.
Wonderful just hope the had more direct flights to Boston
Boarding process was fast and efficient. Short flight but on time and well organized. I would certainly fly TAP again.
Plane was delayed, reading the gates on their screens was horrible. They posted it a half an hour before the plane boarded. By the time I got there with my premier boarding they have filled the plane because it was over booked. Gate closed at 12:03 I was there at 11:54 plane took over around 12:20. I was told they would put me on the next flight. I had to go to TAP information desk. They didn’t give me a voucher they just said they would put me on the next flight. At the desk I was told I had to punches a ticket. The woman said buy it online because it’s cheaper. It in fact was not cheaper. But I had gotten out of the long line that formed so I paid 200$ for a new ticket. At a later flight, not the next flight. I had checked my bag and was told it would be on my new flight. I was then bumped to an earlier flight and was told my bag would also be on my flight. After landing in Madrid loosing a day in my hotel i landed without my bag. They didn’t load it on any flight that day. It arrived in madrid the next day. Essentially ruining the first two days of my vacation. I’m now seeking compensation.
Did not enjoy the meal provided. The aircraft was dirty. For instance, the screen seemed to have been cleaned with a dirty rag. Disgusting.
Great price for really nice seats and the plane and staff were great, only 5-10 minute delays!
Tap was very frustrating in Lisbon. Not enough direction and help. Mixed messages of where we needed to go. Seats were not very comfortable.
Check in was excellent thanks to the team at the check in counter. I was disappointed to see that one has to pay for coffee on the flight. This is the first time I have seen that after 60 years of flying.
I had pre booked gluten free as a meal preference. Nothing of that was considered during my flight. The attendant said he had no idea and would check but never returned with a response. I did not eat anything that flight and was super hungry
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
The flight itself was fine. The flight was delayed for nearly 10 hours and there was inconsistent communication about why it was delayed.
My luggage did not arrive yet, it been 4 days without any information
They had everyone line up for boarding and then made us stand there for 30 minutes
There was no food !! We ordered Kosher and they confirmed they would have it but the crew told us that kosher food was “out of stock” We went hungry for 7-8 hours
Good flight overall Welcoming crew Food needs some improvement especially from Casablanca to dc
the whole flight is bad from Miami to Casablanca and from casablanca to Miami. Delays, service, food, .... Not flying again with this airline
Intersting crew: only men with a bit of roughness. The food was not bad, but there´s no alcohol option
The food was disappointing, and the airplane appeared old, with torn seats. Royal Air Maroc could definitely do better.
