This was my second time flying Alaska Airline in the 1st Class cabin. Everything was fine with the exception of the food and entertainment. The food was just ok but not what I was expecting from 1st Class. A BBQ pork sandwich and baked potato. There wasnt any in-flight entertainment. I found that odd since it was a coast to coast flight Seattle to Dulles. My sister flew 1st Class on Delta on a shorter flight ( Seattle to Cincinnati) and had an awesome meal and in-flight entertainment. I typically fly Delta but there wasn’t a flight with times that fit my schedule. I am by no means a primary donna. But when my upgrade cost over $900…I didn’t use any reward miles…I was expecting more than what I got. I will never fly Alaska Airline 1st Class again. I will stick with Delta for all my travel needs whether it’s in 1st Class or coach.
Good staff. Comfortable seats. Had to check my bag because the flight was too full.
Loved this first class flight! Awesome food, snacks and drinks. Comfortable seat with foot rest. Good movie. Very friendly crew! Only thing I would suggest is having a screen on seat back in front of me so I didn’t have to watch the movie on my phone.
The crew was very attentive, boarding was orderly. I really liked the way Alaska Airlines gives boarding passes and dropping off my bags. Very smooth.
Once we were in the air, the flight was nice and smooth. The flight was about twenty minutes late to begin with, though, and then we needed to wait to land for another plane to land first.
Flight crew great! No WiFi not great. Someone took my bag not great!
Alaska Airlines staff go out of their way to accommodate my fragile musical instrument, every time. They are unlike any other airline. I've experienced this can-do attitude on several flights with different staff, so this must be the culture of their company. I appreciate Alaska!
We never had an experience on Alaska Airlines. We missed our flight .
Flight was on time departure & arrival. Staff was efficient & attentive. Food was better than normal. Wish they had some sort of entertainment screens loke Delta. I would fly Alaska again though.
It was a bumpy flight but the crew was very attentive and made it a safe and enjoyable experience.
one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Entertainment kept turning itself off. Gave up on watching a movie.
Wifi took a while to kick in and we had a maintenance issue that took over 40 mins at the gate in Washington before pulling back
Not United Airlines' fault. It's ORL airport's fault.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
Very nice flight love the small aircraft. We had a wonderful flight attendant. Nice to see someone that really enjoys her job. Don't have her name but had a southern accent.
Seats in waiting area and on plane hard as rock. Fast internet on the flight was great! Crew was kind.
United needs to step up their game. Delayed flight leaving Seattle, San Francisco. Older aircraft, not very comfortable.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
