I was surprised by everything. The cleanliness, the punctuality, the friendliness of the crew… and the Wi-Fi! Please keep up the good work.
The flight attendant and first class were very friendly, efficient, and wanted to make sure that service was great. Highly recommend this airline.
Thank you to everyone, the crew and pilots.. they were so amazing!!
Crew was so kind, flight was easy, thank you so much for everything
The plane was to narrow. Uncomfortable seats.. Kayak is Awesome!
I had to cancel this trip due to medical reasons. I took out flight insurance but I was unable to cancel my reservation on either Kayak or Alaska. I need proof that I did not take this flight to get my refund. I have tried for a week and a half together that information from either Kayak or Alaska but so far I have gotten no response. I am very disappointed!
We had paid for window seats just to not get window seats. When we ask the flight attendant to switch seats she said no because it was a full flight. It was the the worst experience I had ever.
The crew seem untrained and uncertain no one ever checked up on us in our first class cabin. I had to ask for water four times and the lady kept saying she was busy when they weren't really doing anything. Had to walk to the back of the plane to get water for myself. Crew seem new and unexperience. You can tell this by the fumbling they kept making trying to fight. (I miss Hawaiian air.)
Alaska airlines agent helped me greatly to reschedule my flight. The flight was also very comfortable and the flight attendants were very friendly.
The crew was great and everything went smoothly coming and going.
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Seat pitch is horrible especially on the 15 hour flight. Gate crew at SFO was Outstanding. The flight crew was also great.
Easy of boarding, helpfully staff at check in, surprisingly comfortable seating
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
Lost of requested seat assignments. Lost my husband's meal choice
6 1/2 hours from Tampa to SFO on a Boeing 737. Cramped. No Service. No real food. One pass for coffee at the beginning and a second pass THREE hours later. And check-in in Tampa was nasty even by United standards. And I am at almost TWO million miles on United. It's a non-stop. But terrible service.
MY FAMILY'S LUGGAGE WAS LOST FROM ROME TO BARI. I WAS THE ONLY ONE THAT RECEIVED MY LUGGAGE FROM ROME TO BARI. AFTER DEPLANING IN BARI, WE WASTED A LOT OF TIME AT BAG CLAIMS LOST AND FOUND REPORTING THE CLAIM AND PLEADING FOR THE BAGS TO BE DELIVERED THE NEXT DAY. WE WERE TOLD THAT IT TAKES 3 DAYS MINIMUM TO DELIVER. MY DAUGHTER AND MY GIRLFRIEND NEEDED THEIR PERSONAL THINGS AND WE WERE STAYING 3 HOURS AWAY FROM THE BARI AIRPORT. WE HAD TO DRIVE 3 HOURS TO THE AIRPORT TO COLLECT OUR LOST LUGGAGE THE NEXT DAY. WE ARE NOT HAPPY WITH THE EXPERIENCE
We had a delay, but thankfully I made it to my connection. Overall it went smooth
The flight had a delay but I made it to my connection. Flight was smooth overall
