My experience was great with Alaska Airlines. Fantastic customer care
Employees are always helpful and professional. The flight was 30 minutes delayed but everything else went seemlessly.
Previously there were complimentary beverages served on short flights with Alaska Airlines. It was a very nice amenity and would love it if Alaska Airlines brought back that service!!
Initial flight was delayed, which caused me to miss my only connecting flight.
I'm tall and the seats do not have a headrest so its hard to get comfortable. Staff and checking were all great.
Don’t cancel the flight, had to spend a whole day sitting in the airport.
The flight attendant was very rude when I boarded. He expressed how he couldn't understand how I was able to bring two "oversized" bags onto the plane and "just this once" he would allow me to try to get my soft-sided duffle bag in the overhead compartment. These two oversized bags consisted of a roller computer bag that is small enough to fit under the seat of a small regional jet and a soft-sided duffle bag with a removal wheels system. Prior to the pandemic, I traveled for work twice a week. I suffer from neck and upper back issues and because of that, I researched carry-on luggage, looking for the smallest carry-on that would fit my needs, a 17" "under the seat" roller bag. How on earth is a bag, small enough to fit under the seat considered OVERSIZED? Then when I asked for an explanation, as I like to be an educated traveler, he got very indigent and "passed me off" to someone else to talk to me. The explanation I was given was it had to do with the wheels and the size of the luggage is not taken into consideration, REALLY? No one, in the general public would automatically understand that the presence of wheels on a piece of luggage would throw it in the Oversized" category and for the Alaska staff to not have the ability to make a logical decision and think for themselves to offer a reasonable level of customer service speaks to the culture of the company and where Alaska places customer service in their priorities. Your c-suite should spend a day with the Nordstrom's and learn a thing or two about creating a culture of reasonable and responsible customer service.
Shari, flight attendant was impatient and rude. I am a seasoned traveler and I know how passengers should be treated. We were boarding with family and we were trying to figure out our seat assignment and instead of lending us a helping hand she yelled at us and embarrassed us. We were literally there for less than 30 seconds and she made quite the show about us getting out of the isle instead of asking if we need assistance. I could not believe how rude she was. My husband and children were with me and can attest to her rudeness. After she yell at us to "get out of the isle, she literally went the opposite direction of the people boarding, towards the front of the plane and held up the flow of boarding herself. I think she has an attitude problem which needs to be addressed. It takes a lot to make me mad, I am a very peaceful person and because of her rudeness, I was upset. That is not the way passengers should be treated,
I liked that I arrived safety to Seattle then Honolulu . However, flight was delayed twice in Pasco. I still had to pay for checked in bag. My bag was lost and shown "still on counter at Seattle." I didn't get my bag until 8/2/24 in the evening when I arrived on 8/1/24. Terrible experience .
Alaska crew was so friendly and made the trip great.
dropped my bags at Seattle Delta curbside. 1.5 hours before departure. one bag oversized made it. the other was left at curb and mishandled. poor communication from delta in sjc baggage claim. No internet on flight and food choices in business are horrible. You are forcing us to fly Alaska which is shockingly better than the Delta experience. that is a low bar.
Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.
The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ
Love me some Delta. One of the few airlines to recognize and support veterans. Easy boarding, flight was on time and arrived early and the flight attendants were excellent on this flight.
We sat on the runway for over an hour before departure. That was unwelcome.
The cabin temperature was nice and cool. The wifi was not working.
Was forced to check in my small carry on, even though I informed the crew it has very fragile items inside
Food was surprisingly good but the WiFi was not great
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Had a broken tray in business class. Crew just shrugged it off.
Terrible. We needed to change return flights due to an incoming hurricane. They would not refund our return flight.
The employees at Sioux Falls airport were friendly and helpful. As a veteran/retired military Allegiant allows two checked bags, one carry on bag and a seat on the plane all at no cost. The flight crew and pilots were friendly and very competent.
The check-in and flight crew employees are excellent. The flight was good and the seats were adequate.
The flights to and from Cincinnati were great at being on time for both, departures and arrivals. The planes could use some updating.
It was a dismal experience. The flight was delayed for 4 hours, and we spent hours in the plane, without air, during the summer. We were not provided with water, and the medical assistance was inadequate when it arose.
The landing the pilot was very smooth. The flight attendant was kind of rude.The boarding the plane in punta Gorda was not great made us wait out in the heat 😞
Crew was great. No entertainment and food and beverage was for purchase only, even water
The flight was very delayed (in BOTH directions - outbound and returning). The flight was very very cramped. The plane taxi'd on the runway for a really long time, and I got claustrophobic being in such a tight seat. The pilot and crew both indicated that we were going to make up lost time due to the delay, but the plane arrived LATER than expected.
A foot rest for short legged people and a complimentary water would be nice.
The employees at the check-in counter said my disabled wife and I were going to be separated even though we picked seating together when we bought our tickets. They told us my wife would be seated in row 2 and I would be in row 8, because we bought our tickets from a third party. Fortunately the flight crew said: "No, you two need to be together, we'll fix this." Then they seated us together. We are 75 years old and flying is a challenge for us, so we appreciate all the help we can get. Your flight crew was awesome with us, and with the children on our flight as well. Thank You Allegent Air Lines! 🙂
