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Pros: "Comfortable and reasonably spacious."

Pros: "Great crew and snacks"

Cons: "N/a"

Pros: "Flight was fast, crew was pleasant, and pilot was good at communicating delays."
Cons: "Children were pretty annoying, but that's expected. Maybe a coloring book should be offered like when I was a child. Biscuits are meh."

Pros: "Crew was very polite and accommodating."
Cons: "Seats and aisles are ridiculously close together and chlostophobic. I was in an aisle seat and was constantly being bumped by the carts, crew and passengers even though I had my arms within my seat area."

Pros: "Quick boarding process friendly staff clean airplane"
Cons: "N/A"

Pros: "Boarding was easy. I didn’t have food or drink so I couldn’t really rate it"
Cons: "Landing was bumpy"

Pros: "Friendly crew and we appreciate the in-flight entertainment"
Cons: "Super crowded flight, but not much we can do about that."

Pros: "boarding, staff"
Cons: "all good"

Pros: "didn't crash"
Cons: "sat in a middle seat"

Cons: "A woman thought she had my seat. She said "I am 29A" and so I quickly got the steward so we could resolve the complication. It turned out she read 29A on her itinerary only it was for an earlier leg of the trip. Instead of understanding her accidental oversight, the steward said to us both, "you have 29C and you 29A whats the problem?" I understand he was busy, only 2 passengers booked for the same seat would cause a problem on a full flight. He should have understood her accidental self-seat assignment change because she read the seat from the earlier flight. She and I weren't trying to have issues, we just wanted to sort out what we thought was an overlap in seat assignments."

Cons: "It's confusing that SFO to SNA is in international. I almost missed my flight after running to the air train in a mad dash after going through security in domestic Alaska. Stressful..."

Pros: "On how organized boarding and leaving the plane."

Pros: "Quick easy flight"
Cons: "Waiting on the runway for 45 minutes to de-plane"

Pros: "The hand held pc's loaded with movies was very cool. The crew was exceptional The sequence of the meal service was very good"
Cons: "The first class seats were not very comfortable, have traveled on various competitors in first and these seat were the first to cause me shoulder and neck discomfort (note this is the first time that Ive traveled in first on AS) The lunch main meal meat were over done, my wife had the chicken and I the pork both were dry as a desert."

Pros: "Crew was excellent."
Cons: "The unexpected turbulence"

Pros: "The flight was on time."
Cons: "We asked for our tickets for our connecting flights and were told we would have to do that at the Condor booth in Seattle"

Pros: "That they boarded the people in the back of the plane first."
Cons: "The slowness of the boarding process. It seemed to take forever. There was only one attendant manning the announcements and checking the boarding passes."

Pros: "Boarding was on time, beer was included at no extra charge."

Pros: "Overall, this flight was excellent. Customer service was great from the attendants to the lady scanning our boarding passes. Flight was on-time, not over-packed, and had free wi-fi with a good connection. I'll try to fly Alaska when possible in the future."
Cons: "The seats were a little squeaky and there was little to no leg room, but I really wasn't to disappointed about this since that's just the way airplanes are today. Comfort was average."

Pros: "The crew were even more friendly and chatted with me, the flight was more empty so I had an entire row to myself and was able to sit near the lavatory. I was ablessed to watch "Hidden Figures" during the flight, a movie I had been anxious to watch but had not had the time. And the coffee was delicious! Whenever I make my own travel arrangements I always fly with Alaska!"
Cons: "Bit of a bumpy ride due to some turbulence, however that cannot be helped."

Pros: "Pretty solid flight, no complaints"
Cons: "Everything was divine"

Pros: "New plane. On board USB charging."
Cons: "Flight was late"

Pros: "Up graded to business and it made all the difference in the world. I was not looking forward to the trip and thoroughly enjoyed it."

Pros: "Clean new planes with keen crew and service"
Cons: "Sitting in back of plane - but that's on me for scheduling a flight last minute"

Pros: "The flight attendants were efficient and pleasant during the drink service. Thanks for that. Not alot to do on a flight like that"
Cons: "Planes are too small. Let's pay more for a more luxurious experience"

Pros: "Courteous staff"
Cons: "Outdated plane"

Pros: "It was just a 2 hour flight and no complaints at all everything went very smooth. My husband required a wheelchair and that went very smooth. Everyone was nice and very kind. Our son and daughter-in-law live near Portland and we will always go with Alaska Air"

Pros: "Ample legroom, comfortable seats, flight that reaches the destination early... wonderful for the price range. The team was also flexible to flyers changing seats because the plane was not full! Was very surprised by this level of flexibility and comfort from such an affordable airline!"
Cons: "We flew over lunch had to to get by on just pretzels. Could have used something more substantial."

Pros: "the friendliness of the stewards returning home to Hawaii."

Pros: "Nonstop"
Cons: "Don't like pretzels...liked cookies...."

Pros: "Loved the spacing on the flight, flight attendants were nice and friendly, the captain talked frequently making us aware of areas we were flying over. Wi-Fi was available. The airport was very nice and pretty"
Cons: "We had to walk outside to the plain and it was raining I imagine it would not have been too bad had it not been for the rain."

Pros: "The crew served beverages as they would on any other flight, and they left the lights off which was nice and relaxing, considering it was a night-time flight."
Cons: "Although it was a short flight in general, I wish the chairs had the ability to recline even just a little. Also, the seatbelt light was on for the entire 2 1/2 hours(I didn't feel any turbulence) and for those like me whose bladders are the size of a pea, that didn't make me the most comfortable. Finally, although we left early, we arrived 20 minutes late, and that was a little irksome, although I know that's out of the pilot's control."

Pros: "The lady seated to me was very nice. Smooth flight and on time. Pilot had a sense of humor."

Pros: "This was my 1st flying w/Alaska and the experience was wonderful. Boarding was fast and efficient, the flight attendants were courteous, and we arrived ahead of schedule. I'll fly sith Alaska whenever possible."

Cons: "Should not have to pay for movies other air line movies are free"

Pros: "I was trapped by security and almost missed my flight, however they were very accommodating and let me on. Super Thankful!!!"

Pros: "Everything!"

Pros: "I liked the service from the attendants and thar the flight ran on schedule"
Cons: "I didn't like the old style airplane where the windows curve into the ceiling so much that the window seat ends up being VASTLY smaller than they aisle seat. I did not like the free checking of all carry on bags. Knowing my bag was barely on the larger side for a carry-on bag, I played it safe and checked.mine in.....costing me $25!!!! Then Alaska Airline employees put he tags on everyone's suitcase like carryon to be put under the plane FREE OF CHARGE and they were delivered to them at the door of the airplane when departing! If I'd not been a conscientious rule follower, I could have saved myself 25 bucks and gotten better luggage service. It was also extremely frustrating that even if checked in online the day before, Alaska Airlines system promptly told me that after I completed the online check in process I would be able to choose my seat assignment. NOPE!!!!! THEY WOULDN'T LET ME GET S SEAT ASSIGNMENT UNTIL I GOT TO THE DEPARTURE GATES AND HAD TO WAIT AN HOUR BEFORE ATTENDANTS EVEN SHOWED UP AT THE GATE DESK!!"

Pros: "Everyone from check in to on board were always pleasant, friendly and very professional."
Cons: "About half of our group did not receive reminders to check in online."

Cons: "Can't check in oversized bags at Skycap, yet no signage that says such limitations. Was told that I would need to do so inside once I'd already waited in queue for 25+ minutes. Ended up being incredibly late for boarding, esp. as I had a toddler accompanying me."

Pros: "Pilot told us it would be 10 mins really took an hour to taxi and park plane."
Cons: "Pilot lying"

Pros: "It was great, professional, short."

Pros: "It was on time,"
Cons: "On going efforts by all the airlines to squeeze as many people as possible in as tight and uncomfortable seating as they can get away with."

Pros: "Free wine"

Pros: "Staff was wonderful, flew coach so slightly cramped but it was as expected excellent service fit great value."

Pros: "Same as above. It was the same airplane with the same crew."

Cons: "Window seats smaller due to shape of plane. Less leg room"

Pros: "Short flight and leg room"
Cons: "No access to wifi"

Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."

Pros: "Amazing"
Cons: "Nothing"

Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"

Cons: "They need to make more leg room in ALL planes"

Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"

Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."

Cons: "We weren't alerted there was a chance of delays. Over two hours late."

Pros: "The cabin was to warm"
Cons: "The cabin was to warm"

Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."

Cons: "Filthy plane, and delayed too long"

Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."

Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"

Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."

Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Cons: "N/a"

Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."

Cons: "Did not serve the food we asked Limited choice of movies"

Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Nothing"

Pros: "Food, service and entertainment"
Cons: "Entry into the aircraft was a bit chaotic"

Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."

Pros: "I loved flying delta comfort. I’m going to do it more often."

Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"

Cons: "Too many interruptions on the inflight entertainment."

Pros: "Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks."
Cons: "Prolonged delay of flight departure. Choices of entertainment, especially movies."

Cons: "Old cramped untidy and limited drink service"

Pros: "Clean bathrooms and great refreshment choices"

Pros: "Flight attendant was great!"

Pros: "Good food, excellent service"
Cons: "Seats did not have enough storage."

Cons: "Seats a bit cramped"

Cons: "The crew appeared tired, scattered, and unhappy. The flight was delayed after boarding nearly 1hr while repairs were completed. 1st announcement by captains crew stated passengers could disembark during repair, then stated 10min later to take a seat. Very poor communication."

Pros: "The service was good"
Cons: "The flight was very rough on landing"

Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."

Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"

Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."

Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."

Pros: "Great staff, polite and helpful"
Cons: "Small seats"

Pros: "Very attentative."

Cons: "Aircraft was smelling bad! Hygiene is the key"

Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."

Pros: "Nice Pajamas. Individual window seat. Decent food."
Cons: "Seat ptich could be/should be - wider. Snacks can be better and have better option.. ( only Apple for a fruit? Gimme a break)"

Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"

Pros: "The movies."
Cons: "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."

Cons: "Crew forget to feed quarter of passenger, and did it after reminder from passenger. No movies with Russian translation or titles. Flight arrived at Amsterdam 50 min later, and we missed our direct flight to Kiev"

Pros: "Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip."

Cons: "Seated in rear of plane and no food was available when served."

Cons: "Must have been an older Delta jet. It had no entertainment. The wifi was poor."

Pros: "Crew was very helpful."
Cons: "This flight was delayed 5+ hours past its scheduled 12:15 departure due to mechanical issues with the plane. Delta was only able to offer a $50 travel voucher for this huge inconvenience."

Pros: "Finally, a free movie! Now, whoever picks the movie needs to do a better job, but atleast it was something! Service was Excellent, first pass with snack and drink carts, then they came through with coffee, and again with water! Now, that's service! Great job! Very friendly staff."
Cons: "Bathrooms, once again... disgusting. Urine on the floor, smelled awful. Tiny bathrooms, only 1 up front"

Pros: "The gate agents were friendly and made the boarding process quick."
Cons: "This was my connecting flight, and also left late. I can't really rate the crew on either flight, because I didn't see them. It's also impossible for me to rate the food/beverage service, because there was none. I spent over 3 hours on planes, and no beverage service was provided. If you have connecting flights, are flying for business, or don't pack your own refreshments assuming that something standard services will be, well, standard, Delta is probably not who you want to fly with. I work in the industry and sm usually not this brutally honest, but the whole trip was pretty disappointing."

Pros: "Overall, the flight was good. It actually wasn't a Delta flight but an Alaska Airlines flight."
Cons: "The aircraft was new model 737-800, very nice! Except the seats are a bit hard. Not good for a 5 hour flight. What really made me angry is I paid for a Delta flight. What difference does it make!? On long Delta flights, you get a meal (you pay for it in the cost of your ticket), but I was put on an Alaska Airlines flight where the meals are $7.50! I think that if Delta puts you on an affiliated airline, they should pick up the tab for the meal. Entertainment is via your smartphone. Don't have a smartphone, no problem, cough up $10 for a 2 bit tablet to watch a movie!"

Pros: "Nothing"
Cons: "Everything"

Pros: "Left on time, arrived early!"
Cons: "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."

Pros: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Cons: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."

Pros: "On time and convenient"
Cons: "Crowded"

Pros: "Comfortable flight except for limited leg room. Great movie selection."
Cons: "Poor leg room for tall people"

Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"

Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."

Cons: "Late , didn't make it on our flight back to Santa Ana"

Cons: "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"

Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."

Pros: "All good, except poor prep on food"
Cons: "As above"

Pros: "Ease of boarding"
Cons: "That AA does not follow my preferences. I was assigned a middle seat even though my preference is an aisle seat."

Pros: "First Class was nice but not worth the extra cost - my opinion."
Cons: "First class, besides bigger seats and more foot room, was not worth doubling the cost of coach."

Cons: "Maintenance problems, late departures, uncomfortable airlines"

Pros: "Crew was very nice. Free snacks provided on plane."

Pros: "On time and very professional"

Cons: "The snack had coffee in it."

Pros: "Everything"
Cons: "Nothing"

Pros: "There was a TV. Crew was friendly and professional."

Pros: "Great crew with an attention to details!"
Cons: "40 min late and a bumpy ride the whole time but good flight"

Pros: "nice flight - nonstop got us exactly where we want"
Cons: "not a big selection on food... just cookies (although good it would be nice to have some selection)"

Pros: "The main crew person checking us in was very nice and attentive, tried to keep me posted on changes, and remained pleasant even though some were getting upset."
Cons: "flight was delayed, staff didn't update us so people were getting upset and irritable while waiting to hear. Then flight times changed without announcements, upsetting some."

Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."

Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"

Pros: "Everything ran smoothly despite turbulence and bad weather, thanks to the crew."
Cons: "Seating is even more cramped than I'm used to, and everything outside of a drink and a biscuit is extra money."

Pros: "Flight left on time. Staff was excellent like always."
Cons: "No outlets on the plane. My flight was suppose to have WiFi but it didn't work."

Pros: "Flight landed 40 minutes early"
Cons: "Due to early landing, no gate available. We literally rode all over the tarmac making room for other planes to maneuver around...and then did not get to a gate until 15 minutes past ORIGINAL arrival time. Also, I booked a premium seat, but there was no more leg room than any other seat. No meal/snack for purchase was even offered."

Pros: "I enjoyed the Gps chart showing the flight data from takeoff to landing."

Pros: "Nothing"
Cons: "Everything"

Cons: "Older A321 plane, WIFI horrible and no seat back entertainment as on newer A321s"

Cons: "Delayed flight due to crew."

Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."

Pros: "Getting through security was a lot better than I thought. Also, I had plenty of room and the overall ride was smooth."
Cons: "I just wish that there was a little more room and easier ways to earn miles and entry into the lounge."

Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"

Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."

Pros: "No complaints. Keep up the good work, American!"
Cons: "I don't like the fact that food has to be purchased. I liked it much better when the food was included in the price, as it still lives in the major international overseas airlines."

Cons: "The wifi entertainment stopped working for me half way through the flight"

Pros: "Flight was quiet and uneventful, but late."
Cons: "no good glutenfree options. How about a Turkey Sandwich on multigrain gf bread? Or a wrap made with corn tortillas? Toasted almonds instead of only pretzles. Or a coconut macaroon instead of a cookie made with wheat."

Pros: "Wi fi did not work."

Pros: "We did get onto another flight that morning in the exit row."
Cons: "I didn't receive an email to check into my flight for Alaskian airline/American Airlines, and when I tried to check in online from my confirmed ticket order the website wouldn't let me check in. When searching where to go at dallas ft.worth (DFW) airport to check in for our alaskian airlines flight the website sold us to go to terminal E 18 where they are, but when we arrived we were in fact flying out of a completely different terminal A, not having enough time to check our bags and missing the flight."

Cons: "Sitting on the runway after landing because the gate is occupied."

Pros: "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
Cons: "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."

Pros: "Nothing."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."

Pros: "No surveys"
Cons: "No surveys"

Pros: "New plane, fair legroom, comfortable temperature, a couple nice FAs, couple mediocore ones."
Cons: "IFE completely broken, mediocre apology. Sat on ramp 15 min after push. Zero explanation or status update. Typical small pretzel or cookie and soft drink."

Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"

Pros: "Love the movies!!!"
Cons: "Passengers are allowed to take too much on the plane, which makes boarding & getting off take WAY TO LONG. If American would follow Southwest and allow 1 free bag, this problem would end. E"

Pros: "On time, friendly and helpful staff at airport and on aircraft"
Cons: "Nothing"

Pros: "Quick, easy boarding. Flight arrived, and left on time. Tickets were very affordable."
Cons: "How can I rate a 10 dollar sandwhich with a tiny bag of chips any higher? Entertainment? Non existent.. Wifi didnt work. I made several calls ahead of time to check if i can carry alcohol in 50 mL labelled bottles, sealed. I was told yes. Asked if i could drink them on the plane. Yes. Then I was told AFTER on plane consumption of my own alcohol that this was a federal offense. Epic mess up you guys.."

Pros: "Overall great flight and great service. No complaints!"

Pros: "The flight attendants on this flight were very nice and helpful."
Cons: "Extremely unorganized. Sat on the plane for about 2 hours before we could even take off. There method for lightening the plane was extremely poor. The entire plane ending up missing connecting flights. No food left to purchase...no drinks served to the back of the plane til about 3 1/2-4 hours into the flight."

Pros: "Nothing"
Cons: "A lot. They could have had the decency to empathize with new travelers in this pandemic situation."

Pros: "The crew was polite and pleasant. The plane was very clean and organized."
Cons: "The seats were extremely uncomfortable."

Pros: "Basic service but smooth."
Cons: "No food or drinks."

Pros: "2 hour delay"
Cons: "Long wait"

Pros: "Nithing"
Cons: "Rude attendants, filthy plane, charged for soda and ice water.. Will not fly this airline again"

Pros: "Check-in was easy, the flight crew were professional, and we arrived to our destination on-time without incident."
Cons: "Like others, I was not aware at the time I purchased my tickets that additional fees for my seat and luggage would be required for both the outgoing and returning flights. Lesson learned."

Pros: "Nothing"
Cons: "Bad experience!!!!!"

Cons: "We did not like all the extra charges. We felt like it was a "bate & switch" to give us a price for the ticket and then add on over a hundred dollars in additional charges, particularly having to pay for our seats! What is an airline ticket if it doesn't include a seat on your flight? Baggage fees, not even a bag of peanuts to eat. In our eyes it was a total misrepresentation and we will not fly this airline again."

Cons: "The 3 hour delay and continued to have to pay extra for food, carry on, etc. No apology for the delay. I don't know why I bother to show up on time for frontier flights. I've not had one leave on time."

Cons: "Terrible handling of the delay - monitors not updated"

Pros: "Smooth take-off and landing, right on time, fast boarding."
Cons: "No entertaining screen."

Pros: "It was exceptionally smooth and affordable. Very impressed with what you're doing, Frontier."
Cons: "It was flawless this time. No kidding."

Pros: "on time lending"
Cons: "very poor crew i aske for a glas of water dinide say we have 40 minites for lending."

Cons: "No snacks, no coffee"

Pros: "The flight attendants were spectacular! Service was great and it was a smooth flight from takeoff to landing"

Pros: "Nice crew members."
Cons: "There is no way you can tell ahead of time how much extra you will pay for your seat, your bag, your carry-on, your soda. WOW, not so inexpensive when it is all added up. I will compare more carefully next time and likely fly with someone else."

Pros: "Is was awesome"
Cons: "Landed perfectly"

Pros: "The fact that Denver is a mile above sea level and hopefully that means I have to drink less alcohol to get drunk while sitting around for 6 hours to catch my next flight."
Cons: "The way the Denver airport is shaped like a giant swastika from the air and that I couldn't easily find the creepy murals and other miscellaneous artwork that haunt this den of sin they call an airport"

Pros: "Depart on time and arrived early."

Pros: "The crew was again great."
Cons: "The flight was delayed and boarding took forever."

Cons: "Ridiculous, hidden fee add-ons, Totally unprofessional airline from staff to website."

Cons: "I hate me being stuck in the middle seat . yimour seating system is unfair . You charge for seating in the isle or window seat . That is ridiculous . I will never fly with ur airline again"

Pros: "Planes are newer, seat backs are thinner which gives the impression of more leg room, not very comfortable though unfortunately."
Cons: "For what looks like a competitive airfare consumers get up charged when it's time to get your seat assignment (ie. pay $9 or $15 or $30 MORE for a seat on the plane when it's time to check in - not disclosed when you book through Kayak of course). To be fair, there was 1 seat available for $0, it was in the last row in the middle...1 seat. I also experienced a first...getting charged $30 to bring my backpack on board as a carry-on. Airlines are now charging to put luggage in the overhead compartment. Same carry-on luggage you'd bring with you on any other airline for free, apparently not on Frontier. $30 for a backpack, wow. Apparently Frontier also claims 'we don't participate in TSA Pre-Check', meaning it's great if you have TSA Pre-check, but given Frontier doesn't 'participate' in this program even if the consumer has paid the $100 and cleared to checks to use this program (which is awesome), if you fly Frontier, you can't use it, they won't put the 'TSA Pre-Check' denotation on your boarding pass. Huh? I get companies like this shooting for operational efficiency, scaling lean, profit maximization et al, however this airline feels like a total money suck from top to bottom. 'We have snacks available for purchase'! Of course you do Frontier, of course you do."

Pros: "One attendant tried really hard."
Cons: "Gate change plane 1 1/2 hours late no one at podem to check flight before mine out and then she had to do our flight she was overwhelmed and no assistance, one passenger was taken off the plane a dog got loose inside the plane before take off during the flight we were all looking for a dog that got out of its carrier New attendants was overwhelmed and coukd not handle the angry passengers because they all wanted free drinks for the flight taking off so late. The senior attendant how to deal with angry passengers and do her job a screaming baby on the entire flight So many passengers with needs, wheelchairs and so many baby strollers took so long to board plane then passengers rushing to use the rest room so we kept waiting to take off I could go on but I won'the. If your company policy is one personal item and ever other carry on is a fee please stick to that for everyone. I Pais my fee but many other passengers had twice as much as I carried on and they never paid additional fee..."

Pros: "Crew was efficient and courteous."
Cons: "Cramp and uncomfortable seating. Slow, inefficient baggage handling. Excessive flight delay time."

Cons: "Seats"

Pros: "Not much. This was a terrible flight."
Cons: "They charge for everything! Bags, food, drinks, seats... and the seats in the plane do not recline and the trays tables are TINY. The crew made the passengers clean the plane on account because due to the fact that it was delayed they needed to turn the plane around quickly to get it back to Denver. Never have I been asked to clean the plane on account of their delay!"

Cons: "Same as above."

Cons: "The seats no longer recline making them uncomfortable. Carryon luggage is charged even a soda is charged! Probably will never use again."

Pros: "It didn't crash."
Cons: "Frontier's bait-and-swicth a la carte pricing (ALL seats and ALL luggage - including carry-on - have additional costs over the base fare). The fare listed on travel sites only applies if you have no luggage and sit in the aisle. Total cost was equal to or more than that of competitive airlines. No food or entertainment offered. Seats are cheaply made, 6" tray tables. Return flight was delayed for unexplained reasons longer than the flight time itself. First - and last - time I've flown Frontier."

Pros: "Frontier is not what it used to be. Your nickled and dimed. I will avoid using Frontier in the future."
Cons: "See above."

Cons: "$40 charge for carry on bags, charges for drinks or snacks? I'll fly Southwest from now on."

Pros: "The crew was nice and friendly. The food and beverage selection was nice though everything cost money, even sodas. The capatain was informative and kept us to date with every change while we were stuck on the Tarmac for almost an hour due to bad"
Cons: "I understand the reason for all the fees and I know that's how the initial ticket prices stay cheap. But some of those fees are absolutely ridiculous. We were charged almost double the price for our checked baggage on this flight compared to the previous one because during our trip it switched to "the busy season." There was no notice of this when buying the tickets. There is also no good reason to charge more for a carry on than checked baggage. Just make it the same price if your going to charge for both. Also, the increase in price for carry on and checked baggage when checking in at the airport instead of online is massive. I drove down from the mountains where I had zero service straight to the airport. Had I pulled over somewhere on the way and checkin in before, I would have saved a ton of money on our three bags. I'm not sure if I'll ever be flying frontier again."

Pros: "Quick boarding and baggage check-in"
Cons: "Lots of hidden fees, VERY unfriendly baggage policies, VERY UNCOMFORTABLE SEATS. You'll end up paying the same price for a nicer flight with better baggage policies and more comfy seats after you end up paying all the hidden charges. Expect to add $105 each way on to your total costs. The seats look like aluminum frames with some cloth draped over it..."

Cons: "No water or any beverage offered. A new low even for Frontier."

Cons: "Everything"

Pros: "1/2 of the trip help with a wheelchair in Denver but not at Santa Anna either way.I had to track one down."
Cons: "Charging for baggage!"

Pros: "Boarding was effeicient. Back to front. Flight left on time and was early on arrival. Yay!"
Cons: "Minimal comforts. Seats, trays, and not technology. Food wasn't poor because I didn't have any. Just no good, interesting or healthy choices."

Pros: "Flight Crew was very friendly helpful"
Cons: "Very uncomfortable seats, the check in process online is very misleading prompting you to buy an actual seat. Clever and mischievous marketing. If everyone realized you could check in without buying a seat what would Frontier do. They would probably stick it to you somewhere else in the process. The flight crew however was fantastic."

Pros: "Nothing"
Cons: "Ripoff across the board"

Pros: "Ticket price was refunded with no questions asked. Ticket counter clerk was very nice."
Cons: "Flight was cancelled with no rescheduling, no vouchers were given for hotel or for flights on another airline."

Pros: "See above"

Pros: "The crew was good"
Cons: "Late take off, rough flight (turbulence), cramped seats with tiny tables that can't even hold a laptop, but worst of all is all of the fees that frontier has added… Undisclosed fees for carry-ons, seat selection, sodas, etc. I haven't flown frontier in a while-they used to be my favorite. Now, I will be avoiding frontier where possible."

Pros: "The price was excellent . Boarding was easy. The flight took off and landed on time."
Cons: "Seating was cramped (I am 6' tall). Online check-in was complicated."

Pros: "I did like the fast flight and arriving early."
Cons: "Didn't like that snacks and drinks weren't complimentary."

Pros: "On time"
Cons: "Cost and boarding was very slow"

Pros: "Not that it was poor, just non-existent."
Cons: "It was just fine for such a short flight/"

Cons: "We had bought our tickets together yet they made us board last and did not sit us together. The airline staff at the airport was extremely rude and very unprofessional. WE WILL NEVER FLY WITH THIS AIRLINE AGAIN NOR WILL ANY OF OUR FAMILY."

Cons: "My luggage was checked and went on to Santa Ana. My cousin telephoned the number given on the baggage sheet in Santa Ana. She was ar the airport shortly after 11am and she waited and waited . And finally lift. My cousin called again, and was asked to return ar 4pm at the middle of heaviest traffic on the 405 Freeway. I was charged $35.00 and with all this to do I would like at my BAGGAGE CHECK MONEY REFUNDED RIGHT AWAY! $35.00. Kathy Carnes All YOUR AUXILLARY STAFF WERE WONDERFUL!!!!"

Pros: "Nothing."
Cons: "Late arrival flight, thin, uncomfortable seats, no complimentary snacks, charged for my overhead bag."

Cons: "Delayed for no reason"

Cons: "Check bag man is not good !if he looks white people .the bag is ok ! But Chinese people is not !must check bag !"

Pros: "Arrived in one piece."
Cons: "Seat space nonexistent and they can't move back."

Cons: "Still look for the first on time flight, no luck so far"

Cons: "Pricing after 1 carry on bag was the same as other airlines. Delayed prior to landing for 1 hour supposedly due to weather over the destination city but upon arrival no evidence of the rain and thunderstorms. Multiple passengers questioned the reason given for delay upon arrival."

Pros: "We did opt for extra leg room with an added charge."

Pros: "Exactly what you should expect from a bare bones airline fare. Flgihts were all on time and ran smooth."

Pros: "Cheap price, flight was on time, crew was friendly"
Cons: "Very confusing website (hard to figure out how to check-in!), sneaky costs for choosing your seat"

Pros: "Free upgrade to emergency row."
Cons: "Nothing."

Pros: "Liquor, cat boarding on plane."
Cons: "Someone threw up. Had to switch flights"

Pros: "Luckily sitting by good people"
Cons: "Beer was warm and $7"

Pros: "nothing, everything about the experience was awful"
Cons: "they didnt even give us water and they kept leading us on about the departure time. never flying spirit again"

Cons: "My luggage was damaged"

Pros: "The plane looked brand new! Plenty of room! Friendly staff! We could even understand and hear the safety instructions! (Yes, even after flying several times I still pay attention to them.)"

Pros: "Nothing."
Cons: "Flight was delayed 3 times. Than cancelled. The staff was rude and didn't know an answer to anything. Got a hotel for free but we got the shuttle after an h. Don't have any other flight until the next evening also with a connection not direct. Never will use spirit again."

Pros: "I liked how easily we boarded and could check in ASAP. I liked the price I got on my 1 way flight to Portland $38, that was definitely wonderful! Thanks spirit! Will definitely travel with spirit again!"
Cons: "The seating could be improved. We should be notified that we have to pay a fee for seating at time of purchase. I also think it would be nice to have a free carry on and a purse or back pack or briefcase. Especially if we have to pay fees for seating. And it would be nice if the lavatories were up to date and fully functional, on my plane the sinks had a problem so we couldn't wash our hands."

Pros: "Nice crew members who cared, easy flight"
Cons: "The prices were extreme! Completely expensive, each small thing costed money"

Pros: "I didn't like anything"

Cons: "There was an hour delay due to maintenance issues so I was unable to get to my rental car or hotel in time."

Pros: "Returning home on time"
Cons: "confusion at ohare late notice on flight changed"

Cons: "Spirit is very difficult to deal with. If you have any problems it will snowball out of control quickly because of their poor customer service."

Cons: "Spirit never got us to Minneapolis. United did the next day. I can't believe they can stay in business."

Pros: "Not paying for beverages, snacks, in-flight entertainment, and other stupid frills that I don't take advantage of. The plane was new, clean, and comfortable. The flight crew was exceptionally friendly, the announcements were fun, and the flight departed and arrived ahead of schedule. I have already spread the word about this great airline, and will continue to recommend it to others."
Cons: "Hopefully you will have flights out of my home airport (PSC) soon! Until then, I will continue to fly Spirit when possible on my trips."

Pros: "Everything went smooth. Cheap."
Cons: "The seats are small and cramped. They charge for all baggage except for a single personal item of something like 12"x14"16"."

Cons: "The information was not made clear. I was told that my checked bag would cost $25, but I was charged $50 for my checked bag. The plane is too compact (no room). I was under the impression that there was no charge for snacks and drinks on the plane. The announcements that the pilot made were not heard very clearly. Some of the flight attendants were rude. This is the last time that I plan to fly Spirit."

Pros: "it's a budget airline, so I understand the general lack of accommodations. The employees were generally pleasant."
Cons: "The gate changed several times and the staff working the gates seemed just as surprised as the passengers were; communication can be improved greatly. Additionally, the boarding groups essentially meant nothing. People who were in group 3 were boarding at the same time as those in group 1."

Pros: "I am happy that the gate attendant called out my name before closing the door!"
Cons: "Because my flight was booked through Kayak, I DID NOT know about the many fees until the night before. I should have been able to get all the information days/weeks earlier. I paid $50 extra for a $75 flight - which was extra bad for me because I chose to take a 6 hour greyhound from St Louis to Chicago, instead of flying directly from STL to NYC. So, for just a bit more, my 12 hour travel day would have been reduced to 3 hours. The airplane was dirty and I swear to God, there was duct tape on the engine casing."

Pros: "Comfort"
Cons: "People"

Pros: "Almost nothing- the fare was low, but with added expenses for EVERYTHING it comes out to about the same price as other airlines"
Cons: "The flight was delayed nearly two hours and we got almost no updates from the staff at the gate regarding when we would start boarding. They seemed disorganized and overworked."

Pros: "This will b the last time I choose spirit. There was no communication with the staff about the delay."
Cons: "Spirit staff members seemed to b rude and had no clue about the delay. Very unprofessional"

Pros: "Cheap"
Cons: "Solicitation for credit card"

Pros: "Nothing."
Cons: "First, the gate swited twice. Flight was delayed 30 minutes. Plus, I paid to sit in the 4th row, but the 3rd row was empty. So, the flight attendant let people who didn't pay extra for those seats, move all the up from the back of plane. Seriously? Why did I have to pay then? Should I then be entitled to a refund since other people sat there for free?"

Pros: "Nothing"
Cons: "I didn't like anything"

Pros: "Everything"

Pros: "Other than the billing everything went very smooth"
Cons: "I was double charged for my bag leaving from Chicago. I disputed the charge on my credit card."

Pros: "Not much. I flew them cox they were the only last-minute available flight for the time I needed"
Cons: "Everything costed more. I'm surprised they didn't charge for the air we breathe. The plane was not clean. The crew was not friendly. The plane was crowded."

Pros: "Price"
Cons: "The service was absolutely horrible. For a cheap flight I guess u get cheap service."

Cons: "It left 3 hours late"

Cons: "Every leg of my flight was delayed for no obvious reason."

Cons: "My flight got delay twice. From 6:01 they move it 7:01 then they move it again 7:30pm. And because of that i need to cancel my meeting. So at the end i went to new york for nothing. I book 3 times @ spirit airlines but all of my flight i book are all got delayed. I will never recommend spirit airlines again."

Pros: "Boarding and crew were good."
Cons: "We arrived early but spent 40 minutes sitting on the plane waiting for a gate to become available - very poor planning."

Pros: "Nothing"
Cons: "All of it. Flight was cancelled after delaying it 3 times.. No communication from staff members on any of the delays or cancellation. Cancellation took place at 12:30 am. My first and last time with spirit airlines."

Pros: "On time"
Cons: "No consideration for disabled"

Pros: "Best price (as long as you can live out of a back-pack or similarly small sized bag for the duration of your trip). I was only going away for 2 nights and so was able to do it. If I had to pay the luggage fees, this would NOT have been the best price."
Cons: "Seats are incredibly small and uncomfortable (I felt like the right side of my seat was just metal with the covering and zero seat cushion to it)! You are allowed one personal item about the size of a backpack or large purse, BUT you MAY NOT carry a personal item and your purse or a personal item and a laptop. So if you cant stand the tiny seating with no leg room (my limit is about 90 minutes) AND you can carry EVERYTHING you need in a backpack or large purse, this is the way to go. Don't think you will get a traditional carry-on bag onto this plane for free! Traditional carry-on bags are too large!"

Pros: "On time."
Cons: "Seat and tray table were dirty."

Pros: "Nothing"
Cons: "For allegedly being a so called economy airline, they nitpick the money out of each customer's wallet. I will NEVER fly this crappy airline again. I had to purchase a one way ticket on United to fly back 2 days early because I WAS NOT ABOUT TO pay $285 for a change fee. Because of changing flights, I lost $40 baggage fee abd $10 seat fee. Never again."

Pros: "Only the crew"
Cons: "I was 2 hrs early for my flight and because the baggage claim crew wanted to gibber gabber with each other and everyone I almost missed my plane. Your check in was awful. Don't get me started on your baggage fees!!!"

Pros: "Way too aggravated about the way this outfit deceives customers to think of a single positive."
Cons: "Paid $272 for (2) round trip tickets from Chicago to Dallas. Brought (2) small bags to carry on. Once at the airport found out that "carry on" was an additional $55 per bag, and checked was an additional $50 per bag. Checked bags both ways, which took round trip fare to $472. Then found out that they charge extra to sit together. So had to pay an additional $13 per ticket per way to sit with the person I purchased the tickets for. Let's see, advertise $272 round trip, and forced to pay $524 once locked into tickets. Miserably brutal attempt at a money grab. I'll never fly, suggest, or speak anything less than contempt about Spirit airlines."

Pros: "I arrived alive."
Cons: "Flight took off early and I was rescheduled to another flight missing a funeral. Spent 4 hours on layover in Vegas only to find out that flight was delayed for an hour. Spirit airlines charges for EVERYTHING including water and cary on."

Pros: "The crew were corteous, the flight on time and the leg room was adequate. The price of the ticket is why I selected this flight and why I would go with Spirit airlines/kayak.com again."
Cons: "The width of the seats was too small. There was not enough room for both my shoulders and the stranger's shoulders next to me and so I ended up sitting lopsided the entire flight to accommodate, causing me back pain for the plane ride and my entire weekend getaway."