Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Cali
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Scores according to KAYAK customer reviews
Cons: "Everything ok"
Pros: "Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!"
Cons: "101% satisfied with the flight! No issues!"
Pros: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
Cons: "Fix everything mentioned above"
Pros: "The check in process was very nice and smooth. The staff was so nice and friendly. Flight attendants were very nice too."
Cons: "The seats are just too squished. For a ten hour flight, it was SO uncomfortable."
Cons: "board families with infants and children first"
Cons: "It was extremely hot on that flight. I continually had to get up to cool off."
Cons: "Update from the pilot. Stalled for over 20 mins after landing with no update from staff as to the reason why. No entertainment. Sucked."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "Crew was extremely friendly and professional. Well trained, exceptional."
Cons: "Seats are narrow and no leg room"
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Cons: "Flight was very late"
Cons: "They didn’t turn on the AC. Terrible service"
Cons: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Pros: "Everyone was helpful and fried. They did a real good job of moving people thru security fast. They processed like 150 people in line in about 10 minutes."
Cons: "We were delayed out of Chicago almost an hour because they had to scrape ice off the wings. I really stressed over possibly missing my layover. I ended up having to race to the it terminal in 10 minutes. I checked my bag because they said they were running out overhead space and then they went and put my bag on a LATER FLIGHT so I still don’t have my bag"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "I was upgraded to business class because I had to fly home early after I suffered a crushed wrist and broken arm while in Spain. I could not have made it through the flight without the extra room and pillows and my daughter by my side."
Cons: "The stewards and Stewardesses were very unfriendly. I was in so much pain and not one person asked if there was anything they could do to make the flight more comfortable. Just the kindness of offering would’ve been so nice. One girl just threw a water bottle in my lap!"
Cons: "lack . of service from crew ( business class) crew attitude... seats uncomfortable/lack of storage for personal items"
Pros: "The flight was on time and the plane was not full."
Cons: "The food was terrible, it’s getting worse every year. It’s worse than hospital food. One extra luggage was 80,00 Euros which I find expressly pricy when usually it doesn’t cost more than $50.00 US dollars"
Pros: "on schedule"
Cons: "uncomfortable sits impossible to sleep (red eye flight)"
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Pros: "Thanks everything was on time. Very nice cre"
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Pros: "We enjoyed the room on the seats and the power outlets were very comfortable. Air Crew was extremely attentive!"
Cons: "Too much space in between meals provided and small portions."
Pros: "Not much"
Cons: "SFO employee told me wrong gate as gate number changed. Missed flight. Layover in Chicago delayed 3.5 hours."
Pros: "Agents were very helpful"
Pros: "Arrived very early"
Pros: "I appreciated the American Airlines crew at the gate in Chicago, who helped us to get two seats together. The flight crew was excellent as well."
Cons: "Not being able to choose our seats beforehand."
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Pros: "Was listed on-time up to 20 minutes before boarding. Then the departure time kept getting pushed back until we departed two hours late"
Cons: "If there is a delay, I'd rather them just be up front in estimating the time of the delay."
Pros: "Leaving the plane was my favorite part. Entertainment was one of the best (American run flight and plane)."
Cons: "Seats were very cramped and did not recline enough to get comfortable. Temperature of the cabin was hot then cold. No sleep again. But the cabin crew looked refreshed in the morning. Guess they had better seats. It should be a law that all airline employees from the CEO on down should only be able to fly in coach. Maybe then the seats will get better."
Pros: "Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food."
Cons: "One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name."
Cons: "The flight was late by 2 hours."
Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "Everything smooth. No hang ups"
Cons: "Didn't have the wheelchairs for my elderly family members and then gave us attitude when we asked for them."
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Pros: "The crew was excellent, timing was superb,"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Pros: "Friendly crew"
Cons: "Having to pay extra $$ for seating and not enough together"
Cons: "There were no screens by each place!!"
Pros: "I arrived at my destination"
Cons: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."
Pros: "Not applicable"
Cons: "American Airlines moved the flight gate numerous times with little or no announcement. Airplane was dirty, had a foul smell, engine sounded horrible and there was very little room."
Pros: "Uncomfortable seat"
Cons: "No Wifi, no seat reclining, late departure and delays"
Pros: "Convenient gates"
Cons: "The fact that I had to pay for every little thing. I will not use them again."
Pros: "Everything was fantastic. Did get any food or drink tho. Staff was phenomenal!"
Cons: "No complimentary snacks served."
Cons: "We were directed to board a plane that was not ready to fly and did not have working air conditioning. It was a safety and health hazard."
Pros: "The city had a nice feel!"
Cons: "I liked everything."
Pros: "Don't think anything comes to mind"
Cons: "Bags are now 40lbs not 50lbs, everyone was crammed in like sardines."
Pros: "I liked the seating. I had enough space n sat very comfortable."
Cons: "Everything was fine"
Cons: "Delayed and rude staff!!!!"
Cons: "Too long!"
Cons: "3 hour flighours delay, another hour on the runway and another 30 minutes waiting for baggage"
Cons: "I was lied to by staff"
Cons: "Nothing everything was amazing."
Cons: "Paying 3 dollars for a Sprit"
Pros: "I was really pleased with the attention and serviice i received from the entire Spirit stafff this morning. Everyone from check-in to my arrival inAtlanta."
Pros: "Was good but i wasen not happy pay $55 for my baggage"
Pros: "Fast boarding"
Cons: "Everything else"
Cons: "I got my luggage from baggage claim and it was torn tremendously!!!! Absolutely ridiculous."
Pros: "Staff made the best of it"
Cons: "The constant delays"
Cons: "The airplane"
Cons: "Everything about it"
Pros: "Cheap and quick"
Cons: "No internet option to my knowledge."
Pros: "I got to Minnesota for cheap"
Cons: "Nothing was unexpected"
Pros: "good folks wo4rk there, kind and helpful"
Cons: "cost too high for no comfort/frills"
Pros: "Smooth ride, friendly staff, no problems"
Pros: "Low fares. Great service."
Pros: "IT WAS FAST TO GET SEATED"
Cons: "There was no leg space at all"
Cons: "Tiny tray tables"
Cons: "don't know never got on the plan it was cancule"
Pros: "Could not lean back. Back very sore"
Pros: "Liked the option to purchase what snacks & beverage I wanted."
Cons: "Gate agent needs to remember what she says on the announcements; she called groups 1 & 2 then told all the people in group 2 (in a very firm tone) to stand aside she was only boarding group 1 ?????"
Cons: "80 minute delay"
Pros: "The Crew and the seat trays that perfectly fit an iPad for watching movies."
Pros: "I thought it was fantastic all around. Traveling was easy."
Cons: "Everything, the staff was rude and unpleasing."
Cons: "Late boarding."
Pros: "Light rial Tran to mall of American"
Airlines flying from Pennsylvania to Cali have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Cali
Masks required on board, masks provided on flights from Pennsylvania to Cali
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Cali
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Cali
Waiving of change fees. Search flexible flights from Pennsylvania to Cali