Cons: "Nada, I slept through this leg and the staff let me be."
Pros: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Pros: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Pros: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Cons: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Pros: "It was fine - overall pleasant/nothing."
Cons: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Cons: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Pros: "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Cons: "Muy cómodo el avión y el personal"
Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "Nothing"
Cons: "I adore delta! Great airline, I fly delta whenever possible"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Cons: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Pros: "Amazing leg room, free snack and drink, free wi-fi."
Cons: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Pros: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Pros: "I liked the abundant choices for entertainment and the comfortable seating."
Cons: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Pros: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Cons: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."
Pros: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Pros: "food was great. Slightly cold in cabin."
Cons: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Cons: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
The boarding was unorganized. The food was terrible- some kind of chicken covered in bbq sauce. The flight was delayed leaving, causing panic and disruption to making a connection from Frankfort. Our bags were also lost on the second flight.
You lost my bag then waiting on the phone for 30 mins for customer service just to be directed to call another number
Great that the seat lies flat in premium economy… and the FinnAir staff on the leg from Fra-Phil was Stellar! every other detail was crap… logistics, online experience, food, boarding, airport experience was disgusting. If airports and flying gets any more painful, I will avoid flights.
It's my first time on Eurowings and it didn't meet the standards am used to from lufthansa.
I flew with United Airlines not Lufthansa from San Francisco to London & same coming back. UA domestic flight from San Francisco to Honolulu could do better, it was delayed & once on board, passengers need 2 purchase wifi connection to see inflight entertainment. Terrible!!!
Working outlets at the seat would have made it better.
There was lengthy delay out of Pittsburgh but we still made it to Toronto with an hour until the connecting flight left. However, we sat on the tarmac for so long -with no explanation from the captain - that we had to run to make the next flight (a long distance). Luckily we made it, but it was only after we boarded that we got word that the flight was delayed due to the number of passengers who were delayed. If we had been told that information as we sat on the tarmac, it would have made a lot of upset and stressed out passengers feel so much better.
The flight was delayed and we were stranded at Dulles airport for 2 days (48 hours) as United Airlines cancelled the flights!
They cancelled my flight day before without any support to rebook.
Cons: "I could put my seat down, the button wasn’t working.."