Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Pereira
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Scores according to KAYAK customer reviews
Cons: "I had a three hour delay because of a maintenance problem with the aircraft. As a result I missed a connection to São Luis de Marañon and had to spend on a Hotel and a few to change the flight."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "The free drinks:D"
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Pros: "Good experience in general"
Cons: "Lousy plane, very dirty"
Cons: "I asked for vegetarian meals & didn't get it. I asked for seats not on the wing and got the wings all my flights. Not happy, bad service"
Cons: "Perdí el enlace con New York por La demora en la salida El próximo vuelo y que me ofrecieron pero 10 horas después de mi arribo En aceptable experiencias"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Everything great"
Cons: "Everything. The only thing is that the seat recline too far back and crush my legs and I’m only 5’11 so I can imagine how uncomfortable it must be for someone taller"
Pros: "Low price"
Cons: "The crew was unfriendly. Then, our overnight flight arrived nearly an hour late. I missed my connection because I stopped to use the bathroom en route to the next gate because I did not realize just how late we were."
Cons: "MY LUGGAGE DIDNT ARRIVE. IVE BEEN UP SINCE 5am AND NOW I HAVE TO STAY IN THE AIRPORT AN EXTRA 7 HOURS IN THE PEREIRA AIRPORT HOPING THAT MY SUITCASES WILL ARRIVE IN THE NEXT FLIGHT! IM EXHAUSTED AND VERY FRUSTRATED."
Pros: "Overall good"
Cons: "Food was not good, eat before boarding"
Cons: "Wish that flight were shorter, perhaps with hub in Miami or Dallas."
Pros: "Nothing special"
Cons: "Crowded lounge in Panama with no fooe."
Pros: "Food was tasty and served quickly ...staff was friendly and extremely polite"
Cons: "The usual with all planes when you fly economy ...cramped seats"
Pros: "La puntualidad para abordar y la llegada a mi destino, buen avión."
Cons: "No nos facilitaron audífonos, la comida no fue muy buena y no encontré espacio para mi equipaje de mano, la política de la aerolínea debería ser que el pasajero pueda subir con un equipaje de mano o una mochila, ya que suben con ambas, mas fundas de compras y ocupan todos los espacios para el equipaje de mano."
Pros: "Entertainment system was free and one of the best i have tried on planes. Food and beverages was aceptable. Flight on time."
Cons: "Everything was good"
Pros: "All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt."
Cons: "Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica."
Pros: "Price, service, food, entertainment"
Cons: "Seats are not very comfortable, but it was fine."
Pros: "I liked"
Cons: "My departing flight was cancelled due to weather and the only alternative flight offered was 7 days later. I offered to travel to a nearby airport to fly to the same destination 8 hours later, but was told I would be charged a $800 change fee even though I could buy a new one-way ticket for $400. So I bought a new one-way ticket. Then Copa told me that because I would miss the original connecting flight in Panama (which was impossible to reach because they cancelled the first flight) they would cancel my return flights. They forced me to pay $400 extra on top of the full return fare for just a one way flight, while leaving me to pay for another one way fare at the last minute."
Pros: "Service, commitment, being valued as a costumer, and that there is a female pilot in the flight Panama-Pereira."
Cons: "Not having money enough to travel more often with this company and crews."
Cons: "weather hehw"
Cons: "Why would you put a cartoon on to watch??"
Pros: "They gave me a blanket"
Cons: "7 hours flight without individual TV."
Cons: "La comida no es adecuada para un viaje de tantas horas"
Pros: "Food was pretty good, drinks (beer/wine, soft drinks) were free (hate being nickel and dimed) and staff were sufficiently bilingual (and didn't have an attitude if you weren't speaking Copa's language, Spanish)."
Cons: "No WiFi on either of my flights, centralized movie (i.e. screen above the seats) without an in-seat selection."
Pros: "The airline had great food."
Cons: "The airline did not had a great variety of movies or TV shows."
Cons: "Crew member gave me a hard time for requesting the special meal I had reserved before even checking to see if I had one reserved. I did have a special meal reserved and on board. When the stewardess delivered the meal, she did not have even a smile, much less an apology. Find a job where you needn't interact with paying clients!"
Pros: "Planes and crew"
Cons: "long wait to enter the plane due to 2nd security screening"
Cons: "Services overall"
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "the crew was good"
Cons: "star alliance member. worst seats. somehow you let two parents and two children have two seats. screaming, crying, smelly. add to the fact we were on the tarmac for an hour before take-off. i dont usually write reviews because they are good overall but this was horrible all around"
Pros: "Food, attention, kindness"
Cons: "The plane cabin became really hot. The plane was older and the seats air was very minimal me and my friends on the flight agreed the cabin was hot."
Pros: "Nothing in special"
Cons: "Even though I checked in online, had to go through a very bureaucratic process to check in the bags, reallybad process, lack of design thinking!"
Pros: "Food and drinks."
Cons: "Bad entertainment selection and screen."
Cons: "very cold on the plane and don't provide blankets!"
Cons: "Flight was delayed on bogota no help went we got to panama to get the next flight information"
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Cons: "Asked for water never got . Asked for tea never got."
Cons: "Breakfast from SJO- PTY"
Pros: "They were not as friendly as the LA crew but still enjoyed the flight."
Cons: "Flight Network after several emails in a foreign country we attempted to change the flight to a different day and not until a few days before the flight they told us it would $400/person. Not impressed with Flight Network and will NEVER book with them again."
Pros: "Excellent staff."
Cons: "Panama City's airport a bit claustrophobic."
Pros: "That we got there and w luggage"
Cons: "Dirty bathrooms rude drivable overworked stewardesses I guess all of the airlines (except SAA) have to charge for food even international and >4 hrs... Seat assignments impossible to make after ticket purchase."
Pros: "Short flight"
Cons: "Was great"
"Flight on time. Short flight. No food needed."
"Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved."
"Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work."
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Pros: "Landed early in Austin, always nice."
Cons: "For an over 3hr flight, no snacks for sale was surprising and disappointing. Wifi entertainment did not work on personal devices, either."
Pros: "On time"
Pros: "Politeness of staff"
Cons: "Priority check bags reciving"
Pros: "The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy."
Cons: "When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport."
Pros: "Not much. I got to my destination on time."
Cons: "If the crew had been better and they hadn’t packed every single seat. It is truly amazing - American still packs planes so that there is not one seat available. Getting on and off the plane is a cattle shoot with no room. Pre pandemic this was normal and nothing has changed. They are the only airline that ignores all post pandemic recommendations. If one sees how dirty the planes are I find it hard to believe they are being cleaned more than a cursory dusting."
Pros: "Yes amazing"
Cons: "Enlarge the jet."
Pros: "The crew was great even though there was no food or beverage service. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The air was stuffy even with the overhead vent on. The seats weren’t super comfortable."
Pros: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
Pros: "Newer plane with slightly more room"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "Yes they were amazing and the seats were comfortable."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "I had a great seat"
Cons: "Attention to detail by the gate attendant who totally missed that I was boarding the wrong flight"
Cons: "People seated in front of me disregarded wearing their mask during the flight."
Cons: "A full flight in the midst of a pandemic. Totally unsafe! Safety first in the air and closed space vs how many you can pack in during a pandemic. Disgraceful! I have tried to avoid AA due to how they handle flying right now , I couldn’t today and they were just as bad as I imagined. Delta was so much safer and more protective of its customers . 50-60% full by design . Fly them and learn something."
Cons: "Flight was super hot! And uncomfortable. Not sure if A/C was working"
Cons: "How come I always have a beautiful and talented flight attendant? She was perfect!"
Pros: "Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!"
Cons: "Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!"
Cons: "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
Cons: "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"
Cons: "The flight was delayed due to a missing officer. Because of this, I missed my flight from Chicago to Narita Japan. I had to cancel the hotel in Japan and pay $120 cancellation fee. The customer service changed my flight to go to Dallas/Fort Worth TX then fly to Narita Japan next day. They gave me vouchers for hotel stay and meal ($12) which are absolutely minimal compensation after all this headaches. They were unable to upgrade my seat since they’re full. Now the flight to Narita is 2 hour delay and they have changed the gate at least twice. I’m worried if I can get on the next connecting flight to Sapporo due to this delayed schedule. I feel like this whole trip is ruined because the delayed flight from Philadelphia to Chicago. This has been my worst and the most ridiculous flight experience ever. I don’t think I ever want to fly with American Airlines in the future."
Pros: "That the flight attendant was really helpful"
Cons: "If the flight would have been on time"
Pros: "Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!"
Cons: "Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Pros: "The flight crew was quite lovely."
Cons: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."
Cons: "American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Crew was great, and flight was relatively on time."
Cons: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Pros: "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
Cons: "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "The actual flight was fine. But leading up to it not so much."
Cons: "Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris."
Cons: "The connecting flight from philadelphia to amsterdam was cancelled by American airlines due to a faulty plane. The system auto-rebooked many passengers on the flight on a 2 connections flight to arrive in Rotterdam for the following day. This was obviously not a suitable alternative. However after hours of waiting at the gate to get a better flight, an american airlines representative was able to rebook a flight to amsterdam via london that was still not until the following evening. I had to stay in philadelphia overnight and had to find a room on my own. The flight the next day went better however I still lost a day and a half of my trip. Unfortunalely for me, the issues did not end there. There was an issue in communication with british airways; american airlines never gave them the new flight details so british airways marked me as a no show for the Rotterdam flight and cancelled my return flight. By luck i called the day before my flight back to the US since i felt something was wrong. British airways representative was able to rebook me on a similar flight for the same day. Will most likely not use this airline again for international flights"
Cons: "No movies or other entertainment that I could find"
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Pros: "nothing horrible flight"
Cons: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Cons: "We booked a round-trip flight on AA from Philadelphia to Dublin. Due to changes in our travel plans we revised our flight dates. The phone customer service rep who helped me make the changes, assured me that the AA policy was to group families together after she informed me that I could not choose our seat assignments at that time. Arriving at the Philadelphia airport, we used the self service kiosk to check-in. The issued boarding passes put my wife and me in different rows on one side of the plane, and our nine year old son on the other. I asked a roving AA customer service rep if it would be possible to change our seat assignments and explained what we were told when rebooking. She waved vaguely in the direction of the baggage counter, and told us we could change our seats when checking our baggage. We brought out baggage to the counter and informed the customer service rep working there what we were told by the kiosk and phone representatives. She immediately yelled at us and told us to calm down, even though we were merely asking and explaining. Each time we attempted to explain our situation or ask where we could seek assistance, she bristled. Finally, she told us we should go to the main check-in counter because she could not change seat assignments. The check-in counter rep was very brusque. She said she could not change anything because we had boarding passes and should accept the locations because it was an international flight; however we could ask at the gate if changes could be made. At the gate, service was provided for three flights - Dublin, London, and Manchester(?). We stood briefly in line and were motioned up to a desk for the London flight. I informed the customer service rep that we were travelling to Dublin, and what we were told by the previous AA representatives. Without checking to see if was possible to seat the three of us together, he told us that he could only put my wife and son together. Somewhat relieved, we asked him to revise their seat locations. He made the changes and handed us our new boarding passes. As we walked away from the counter, I noticed that the new boarding passes were for the London flight and did not have my wife's or son's names. We returned to the counter and told him that there had been mistakes made. He immediately snatched the passes from us and berated us for not telling him that we were not going to London. I told him that we had told him of our destination as soon as we approached the counter. He retrieved our original passes from the trash and told us to wait for the Dublin flight reps to arrive. Immediately, I called the AA toll-free number and informed the phone agent of all that had happened. She was able to locate two seats together for my wife and son, and told me to inform the gate reps of the information. Because of character limitations I cannot tell of the counter rep who was an angel and managed to seat the three of us together. Thank you!!!"
Pros: "The meals were good and the flight attendants were very pleasant."
Cons: "The space and seats were uncomfortable. The seat my husband was sitting in (30A window seat), the touch screen seemed to have some technical issues, for it did not recognize when you touch the screen. It was a bit frustrating trying to select entertainment. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane, therefore almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport service desks and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Pros: "The crew was great."
Cons: "One of the worst flights ever. The plane was jammed. My seat was in row 20, directly across from the lavatory. The light was one every time they opened or closed the door. I had people standing right next to me with their rear ends in my face. The plane would be fine for a short trip with that many people and such small uncomfortable seats (and I am a little person 5'1"). But to put that many people on a "cattle car" for a 6 hour flight... no bueno. Also, I could not check in online to get seats and I wasn't able to upgrade. My husband was stuck 13 rows behind me. Worst flight ever."
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Pros: "It got me on the way"
Cons: "An outlet and letting me get into Canada"
Pros: "Crew was amazing."
Cons: "It would have been nice to depart within an hour of my original time."
Cons: "The plane was extremely full. No chance of social distancing."
Cons: "Seats need to be bigger (wider)"
Pros: "Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman."
Pros: "The text messages from United"
Pros: "First flight I’ve been on where United airlines has adequate leg room for a tall person. A newish airbus plane. I’ve been avoiding United for a number of years cause their planes tend to be very uncomfortable for taller passengers. This is the seat spacing that all airlines should have."
Pros: "Empty plane personal seating everyone"
Cons: "Delay for 3 hours"
Pros: "The crew was fantastic!! Friendly and attentive!!"
Cons: "More snack options other than pretzels would’ve been nice."
Pros: "Minimal turbulence"
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Pros: "I liked the extensive entertainment options."
Cons: "I didn’t like that for about 10 hours there is no meal service."
Pros: "That I could take a traditional sized carry on and personal bag onto the flight for no additional charge. Flight crews very nice. Also complimentary beverage included. So nice to not get nickel and dimes to death."
Cons: "Happy to get free WiFi but couldn’t get it to work. Also, a GF snack like nuts that don’t contain wheat would be nice"
Pros: "I'm glad the problem was found prior to us leaving the airport."
Cons: "Having to wait almost 2 hours, missing my connecting flight.. causing undue stress prior to vacationing -OVERCROWDED!!! had to sit in a center seat squashed for 3 hours."
Cons: "Plane was in poor condition. Made loud beeping noises during final part of flight. No power outlets at seat."
Pros: "My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again."
Cons: "No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal."
Pros: "All was good. Flight attendants helpful and friendly."
Pros: "Everything! The flight left on time and landed early. Service was great and the staff was super."
Pros: "Well organized."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "Uncomfortably warm!!"
Pros: "The stroopwaffles were a tasty treat. The flight was well managed and crew was attentive and professional. I never have problems with United and like how pilots keep us informed with when to expect turbulence. The first hour through storms was a bit scary. T.v. on the seats was a good feature but I didn't order anything."
Cons: "I put my phone in the pocket in front of me and when I took it out it was sticky with gum someone put in there. Inevitably crew can't check every pocket and nook for gum or garbage from previous travelers. I don't blame them. We almost were asked to leave the flight bc it was overbooked by 2 seats. Made me a bit nervous when we walked by check-in and they pointed out we were a traveling pair. Lucky there were a few others"
Pros: "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"
Pros: "My flight stopped for over 2 hours for refueling which caused me to miss my coneccting flight, plus 2 other reschedual flights. Then no one would accomodate me on account of this. Never flying united again"
Pros: "All good, no complaints!"
Cons: "Hour late taking off and customer service terribleness!"
Pros: "United, as always, was professional and efficient. Once I was able to find the information from price line for my check in, everything went smoothly. I was impressed that the airline sent an email suggesting a change of itinerary due to weather in Chicago, and waived change fees to facilitate this. I got home without cancelled or delayed flights."
Cons: "The kayak to price line to united interface led to communication breakdown. I received no notice to check in for my departing flight, and had to dig through several messages and 2 websites to find the appropriate confirmation number. It should be clearer who you are actually purchasing from, and there should be better fail-safes in place to prevent loss of information"
Pros: "Everything went smoothe!"
Cons: "Not 1 thing."
Pros: "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
Cons: "It was a quick 30 minute flight and everything was fine."
Pros: "The flight attendants were friendly and attentive to my needs. I like good service and friendliness so for this experience I give 5 stars"
Cons: "I was uncomfortable in my seat but that's expected on an airplane"
Pros: "Drinks and cookies were good. On-flight attendants were polite."
Cons: "Flight was delayed for 4 hours at night due to repairs. Luckily, they placed me in a hotel. However, it was probably the worst hotel that I have every stayed (uncomfortable bed, bad pillows, smokey smell, etc.). The next morning while boarding, the gate attendant was extremely rude and unprofessional. I will spend a little extra to not fly with United if possible."
Cons: "The tv kept shutting on and off"
Pros: "Flight was disorganized because of maintenance issue"
Pros: "TV option"
Cons: "Confusing boarding status regarding priority (how did I get 5th) Had to check carry on bag Terrible leg room. Worst I've experienced. Knees hit seat in front Rough landing"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Getting through the airport was a breeze"
Cons: "My wifi didn't work on board I was completely counting on it to work and I paid for it and it never actually connected me (so I wasted the money and didn't get a refund and I also missed an important online meeting!"
Pros: "Seats are comfy"
Cons: "Food service sucks"
Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Pros: "The crew did the best they could with what was presented."
Cons: "Pilot should of gave us accurate times rather than saying "we should be taking off in another 15 min folks" which turned into 4 hours, pretty crazy."
Cons: "Flight was delayed, missed connection, chose to go to Minneapolis and was booked on a flight that I didn't have time to get to the terminal, so was rebooked a 3rd time, missed my shuttle, have no idea where my luggage is"
Pros: "Getting off the plane"
Cons: "Very delayed flight No updates for departure, empty desk until it was time to depart, for why we sat on the runway for so long, no update on landing time or that we were starting descent"
Pros: "Good service"
Cons: "Showed up at gate to get my seat and attendants seemed flusterred and unprepared. It seemed that they were having trouble finding a seat for me and I could hear them discussing options with other airlines to get to my final destination"
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Cons: "I didn't like that on the way to Philly I could watch movies on my device, but on the way back I would have had to pay to use the seat-back system."
Pros: "The boarding was very smooth."
Cons: "The passengers behind me had a baby on board that cried throughout the whole flight."
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Pros: "In Flight staff very nice"
Cons: "Delays delays"
Airlines flying from Pennsylvania to Pereira have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Pereira
Masks required on board, masks provided on flights from Pennsylvania to Pereira
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Pereira
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Pereira
Waiving of change fees. Search flexible flights from Pennsylvania to Pereira