Find cheap flights from Pensacola to Mexico City Federal District

Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."

Cons: "Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service."

Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"

Cons: "No hubo comida suficiente"

Pros: "Everything was good starting with boarding to disembarking airplane. Crew was respectful and the airplane seemed to be clean in general. I’m flight entertainment is excellent and made the flight seem a lot shorter."
Cons: "Boarding pass has specific alphabet zones but boarding was done via cabin number which was slightly confusing. I didn’t realize that zone E is part of cabin 2. I think more clear instructions should be given."

Pros: "confortable and good service."

Cons: "More food more room - but hey that’s what we always want"

Pros: "nice crew and newer plane"

Pros: "crew with good attitude"
Cons: "food was a waste of time, of energy, of bread, etc"

Cons: "Everything"

Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"

Pros: "Nice crew, easy process"
Cons: "Everything was fine"

Cons: "A late flight due to a mechanical problem. Missed connection and Delta was of little help."

Cons: "Very bad service, airline unrespectfull, discortesy"

Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."

Pros: "Great and faster"

Pros: "Everything met my expectations"
Cons: "Refreshments"

Pros: "Everything"
Cons: "Nothing"

Pros: "A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly."
Cons: "I don’t like that we had to pay for our checked bag."

Cons: "Delta staff is not too friendly"

Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"

Pros: "Being able to watch movies"

Pros: "Seat was upgraded."

Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"

Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."

Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."

Pros: ":("
Cons: "Bad food"

Pros: "The service was exelente"

Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."

Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."

Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."

Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"

Pros: "Tudo conforme esperado em um voo da Delta."
Cons: "Nada a reclamar."

Pros: "They hade entertainment"
Cons: "No food"

Pros: "Nothing"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"

Pros: "NA"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."

Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"

Pros: "had connecting flight ready"
Cons: "the plane was 5 hours late, we did not even get free internet of a coffee or a free drink in the waiting room after debarring or in the waiting room connecting was ok, they had boarding passes ready but suitcases took forever to cross customs...getting bags almost an hour"

Cons: "Sandwich for dinner"

Pros: "Arriving to the destination"

Pros: "Comfortable seats"

Pros: "Flight on time"

Cons: "Took forever to board and get off the plan."

Pros: "Crew were courteous and overall everything was systematic."
Cons: "I had to pay for my single piece of luggage AND for alcoholic drinks. That doesn't feel right."

Pros: "Nothing"
Cons: "The staff"

Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"

Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"

Pros: "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
Cons: "N/A"

Pros: "There was a great selection of available movies"
Cons: "Again, crew was rude at the check-in counter"

Pros: "The service was great!"
Cons: "The flight got delayed 5h. This is my only complain."

Pros: "I enjoyed it"
Cons: "Good overall service"

Pros: "Everything"

Cons: "I don’t like the food"

Pros: "They provde fod and dinks"
Cons: "Baggage fees"

Pros: "I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"

Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Very good service,ver y servicial,and excellent pilots,"

Cons: "on the flight Bogotá-Mexico, in business, they offer for diner a sándwich and fried potatoes. The liquor quality was very por. on thr flight back, one of our suitcases was broken and the padlock was stoled"

Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"

Cons: "Seats"

Cons: "Did not like the airline never flyinging Aeromexico again"

Pros: "The movies"
Cons: "Los asientos pequenos"

Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"

Pros: "Puntualidad impresionante"
Cons: "Todo bien !"

Cons: "Back sit bit reclining. Food was a croissant with one piece of thin meat! Headphone plug was broken"

Pros: "Keep some muslim food"
Cons: "Must know that muslim people never eat any kind of pork meat. I was really hungray during the flight"

Pros: "We will unfortunately think twice about ever flying with AeroMexico! We think they are terribly disorganized, the lines for counters and loading were OBSCENLY LONG - AND - THEY LOST OUR LUGGAGE! It took them 2 days to return my husbands backpack and 3 days to return my suitcase. 'Customer service' was a joke and the online form system seemed to be glitchy and/or broken. Grrrrrrr..."
Cons: "Bad customer service, nobody on the phone (when we could actually reach a human) knew what was going on! The online lost luggage forms were a total broken mess. Disorganized and LONG lines :("

Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."

Cons: "Lin time in the Mexico's city airport."

Pros: "puntualidad de la llegada"
Cons: "mucho tiempo esperando en linea. fue muy dificil a encontrar la sala de embarque-no estuvo en las pantallas en Mexico."

Pros: "Efficient boarding process and friendly helpful staff."
Cons: "We what on the runway for over 20 minutes without explanation as to why we were not leaving on time. Prior to this an announcement said they were refueling and we should not fasten our seat belts in that process. There was no announcement to say the fueling had been completed or who we were leaving later than scheduled. All of a sudden we just began the pushback from the gate."

Pros: "I didn't like anything about the flight."
Cons: "It was a red eye and meals were served. Why? It's an overnight flight!! Also, when booking my reservation I was not told there would be a meal. As I am a vegetarian I was not able to request one. So I was woken up to people talking and eating and I could not myself eat anything. The "dimmed" cabin lights were bright. Crew members were not respectful of passengers sleeping as they talked in normal voices. I also found it very rude that I asked a crew member for a pillow and he said they didn't have any without even checking. Which I don't believe. Overall it was an awful experience and I will never fly Aeromexico again. I am going to tell all my friends and family to never fly this airline."

Pros: "The crew were very professional, I liked the free entertainment system available, and the meal service was good. AeroMexico gave me the best rates from Chicago to Buenos Aires."
Cons: "Nothing to complain about. Everything was perfect!"

Pros: "The lady in the front desk in Houston was very helpful. In general I liked the whole trip tllll my destination Guadalajara."

Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"

Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"

Pros: "Fast check-in"
Cons: "Sits were hard, not much comfortable"

Pros: "The ok y thing the we like was Inside de plane, other than that wasn't so nice"
Cons: "I didn't like how the employees treat us, they didn't try to help us and try to be nice, I think it's the last time my family and I will travel on this airline, because at the airport the employees were so meant to us"

Pros: "Flight was great....food was okay"
Cons: "Waited on the ground in Mex City for 30 minutes, waiting for door to open then waiting for a bus to pick up pax and finally waited on bus to get to terminal..."

Pros: "new plane excellent food courteous service"

Pros: "I don't think we paid for business class, but for some reason we were upgraded. Made it a great trip!"

Pros: "Pleased that a snack and beverage were served even though the flight was only 50 min."
Cons: "Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta."

Pros: "The flight was delayed returing to Dallas. I will avoid this Airline because it has delays"

Pros: "Entertainment system had a decent array of movies."
Cons: "Weird and lengthy takeoff delay because bags were loaded on the flight that shouldn't have been there. On the up side, our bags from a Baltimore flight would probably not have made it if the flight had left on time."

Pros: "Everything"

Pros: "The crew were good. It was nice to have movies to watch."
Cons: "As usual, the flight was late - and this time, it was very late. I don't know why Aeromexico flights are so often late. If they had more competition in the areas I fly to, I would never use them again."

Pros: "Everything all together"
Cons: "none"

Pros: "If your final destination is not Mexico DO NOT travel Aeromexico. You need at least 3-4 hours to clear customs and even if you get to the gate with 10min to departure AM will not let you on the flight. This airline has a near monopoly in Mexico and they do not treat customers with the care and attention western travelers are accustomed to. I travelled SF to Buenos Aires and both on my way down and back they made me loose my connection, which added an 11 and 9 hour layover respectively. The airport in MX is full of low level employees who cannot make a decision, nor rectify a wrong, even if they agree with you. THE WORSE TRAVELLING EXPERIENCE I'VE EVER HAD. Too bad because their on board service is good and they have a state of the art fleet (I flew the 787 dreamliner). Don't do it..."

Cons: "Flight got delayed, no clear indication in the airport to which baggage claim to go to and it took a long time for all baggage to come out."

Pros: "When shopping for an airline to travel Lima Peru try AeroMexico. If you do not mind a connection through Mexico City AeroMexico is the one for you and price is good. Tacha and avianca airlines are also great alternatives for traveling to Peru. If you don't mind connections. For a straight flight try LAN for flying to Lima Peru they are the best."

Pros: "GoodThe service was on the plane they were very helpful with us I will Again with arrow Mexico"

Pros: "Security line was long but they were able to reopen a new line. Also a nice lunch and drinks were served on the plane."

Pros: "Good inflight environment. Small plane from LAX to Hermosillo"
Cons: "not very good snacks (peanuts only)"

Cons: "My flight got delayed by almost 2 hours. Mist my connection. They didn't want to put me on an other flight. They said to me I had lost my ticket, stayed at the airport going from manager to manager for 7 hours. Had to buy my self an other round trip. Ended up staying the night in Mexico. Worst experience I ever had after been traveling all around the world. Will never fly Aeromexico again and will let everyone know how bad this aero line is."

Pros: "Hard to say at this point"
Cons: "We arrived in Mexico City 4 hours ahead of our flight, but it wasn't until boarding at the gate that we were told we needed to pay a reciprocity fee and WE WERE DENIED OUR CONNECTING FLIGHT. Only the people at the gate seemed to know about this -not the information desk, not the Immigration desk, and NOT the attendent at SFO that gave us our customs form but NO information about this fee. After being denied, we were told by Aeromexico that we had to contact our travel agency (kayak or airfare.com) but when we called they said we had to talk to the airline. We were stranded in another country! We then had to rebook the entire flight over again which cost us over $4000!!!! Yet, our flights, seats, and confirmation number did not change! TOTAL SCAM. We met other Americans that had the same issue. Once back in the United States we plan to use all means available to us to fight these charges. We won't be bookin more travel with Aeromexico, and likely not using Kayak ever again."

Pros: "Going through customs and immigration was a breeze in Mexico City. The line was long, but moved quickly. I liked having blanket on the flight."
Cons: "You could tell that flight attendants really didn't want to be there. The airport at Mexico City has a light smell of a potty that was noticeable right after deplaning and never went away."

Cons: "Schedule and small plane"

Pros: "The entertainment and the food they gave out."
Cons: "I brook the tickets at last minute because of a family emergency but come to find out it was a wait list tickets. If I would have known it was a wait list ticket, I would have not book with Aeromexico."

Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"

Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."

Cons: "The seats a but squishi. Everything else ok. Thank you."

Cons: "Fix internet"

Pros: "Space between the seats"

Pros: "My seat mate"
Cons: "The flight attendant"

Cons: "Amazing!"

Pros: "The plane, Embrair 175 is very comfortable."
Cons: "N/A"

Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."

Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."

Pros: "pleasant crew"

Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."

Pros: "Flight attendants were great."

Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"

Pros: "The crew"
Cons: "Delay"

Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"

Cons: "They have very long and annoying credit card announcements"

Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"

Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"

Pros: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
Cons: "Tv screen didn’t work on trans Atlantic flight"

Pros: "Nothing"
Cons: "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."

Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Cons: "Nothing,"

Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"

Pros: "Early!!"
Cons: "The snacks."

Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."

Cons: "American flight attendant service"

Cons: "Diverted and delayed. Got home 8 hours later then I should have."

Cons: "Delay"

Cons: "a little delay in the departure connection flight ."

Pros: "Nothing"
Cons: "Unexplained delay, more than 4 hours. Terrible"

Pros: "It was on time & staff were pleasant & effective"

Pros: "Attention"

Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."

Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"

Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."

Pros: "Entertainment"
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."

Pros: "Flight was on time, seats were comfortable."

Pros: "Flight was smooth and are on time."
Cons: "Consuming and long baggage clai. No one man if baggage claim desk."

Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"

Cons: "Fast boarding on coach."

Pros: "Punctual!"
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."

Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."

Pros: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Cons: "Very old plane."

Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."

Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"

Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"

Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"

Cons: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."

Pros: "Nothing"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."

Pros: "And flight attendant was not helpful in mediating conflict."

Pros: "A pleasant trip without issues"

Pros: "Professionalism and kindness"

Pros: "The flight arrival and departure times went as scheduled."
Cons: "No movie access without paying for it."

Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"

Pros: "Missed flight but had no problem rebooking."

Pros: "The pilot knew how to fly that plane."

Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."

Cons: "Delays"

Pros: "Nothing"
Cons: "I had to spend $341.00 to buy another ticket"

Pros: "Comfortable seats enough legg space and courteous crew land and inflight"
Cons: "No food for a 4 hour flight is torture .. no entertaiment was also unexpected"

Cons: "Absolutely no leg room"

Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."

Pros: "Bad service at time of borading"

Pros: "crew was nice boarding was quick."
Cons: "no meal would be my only complaint"

Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."

Cons: "Missing it."

Pros: "On the departure as well as an early arrival to my destination."
Cons: "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."

Pros: "It was great!"
Cons: "Nothing"

Pros: "I like that we had Direct TV."
Cons: "I didn't like that we had to pay extra for more channels."

Pros: "On time, friendly etc"

Pros: "Nothing at all"
Cons: "Everything about UA."

Cons: "Late full lounge bad food"

Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Cons: "S"

Pros: "Simple, newer plane."
Cons: "Food horrendous as usual on any american airline."

Pros: "My luggage was cheap but not cheap it was freaking awesome."
Cons: "My flight was delayed hours. You guys didnt give us any food. My family was wiiting in the airport for hours."

Pros: "Maybe crew should rest more and have better attitudes"

Pros: "Total waste of my money paying for business class with such an old plane. Uncomfortable seats, bad bad service, and no pillows or eye masks."

Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Cons: "Nothing."

Pros: "Price"
Cons: "One hour late. Space between seats."

Cons: "The entretainment was not working"

Cons: "1hr late to board because of a missing flight attendant. They could not get replacement for an hour."

Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."

Pros: "Everything was excelente. Service entretaiment. O really enjoyes it"
Cons: "I will like to recomend at las T in The bussines class to offer kosher meal"

Cons: "Flight was delayed not enough information. Missed connection."

Pros: "Free movies/entertainment"
Cons: "No selection of beer or liquor or food. OK - A flight to MEXICO and you have no mexican beer, tequila, or anything even remotely resembling Mexican drinks yet you boast all the routes you serve to mexico. It was nearly a four hour flight. C'mon"

Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."

Pros: "It was a direct flight"
Cons: "Even though I checked in early I was not assigned a seat. I had to wait to see if people didn't show up to claim a seat. For a red eye it is difficult to notify family if you don't get on the flight because most likely they will be getting up early to pick you up at the airport. Luckily I got on the flight but the stress of waiting was tough. I was treated just as if I was on standby yet I purchased my flight ahead of time."

Pros: "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."

Cons: "Such a long flight and no good food"

Cons: "I did not like that our flight was delayed three hours. I understand there was a thunderstorm but it has resolved before we were to board the plane. Then we had to switch gates three times."

Pros: "At the gate, I asked about chaining our seats since they were in the extreme back of the plane. The gate attendant gave us some great economy plus seats for free. I wish I would have remembered his name. But Thank You!!!"
Cons: "It's still a long flight from San Francisco to Mexico City but it's just on the cusp on not getting any freebies, i.e. food, premium drinks. This was kind of a let down but I got over it."

Pros: "I didnt like it at all"
Cons: "That ac was always wrong so temperature never refreshed. That made impossible to enjoy this trip at all."

Pros: "Flight attendants were very nice and welcoming. I had enough space in the plane to feel comfortable."
Cons: "The flight was delayed and you had to pay for entertainment. Also, there were no headphones in case you wanted to use them. The kiosk attendants had to be flagged down for assistance."

Pros: "They serveded drinks and I have to buy a sandwich that it was not good at all"

Pros: "The flight going over"
Cons: "Everything was very good everyone was nice"

Pros: "Good Speedy trip very awesome Pleasant helpful people"
Cons: "when I suggested window seat I thought I would have it throughout the entire flight that was pretty much the only disappointing thing about the whole trip"

Pros: "Front seat, got off the plane quickly"
Cons: "Too cold!"

Pros: "The Mexican service always is so kind, excellent pilot, the trip was so windy, and I felt secure. You were beyond my expectations, we arrived a half hour before, thank you so much."

Pros: "Easy boarding, friendly crew"
Cons: "Not enough legroom, nothing substantial for snacks"

Pros: "Boarding was well organized"
Cons: "Crew is not very kind and the food is a bad joke. Not talking about quantity, just quality. Even if it's a small snack there should be better options"