Find cheap flights from Pensacola to Rome

Cons: Enforcing covid restrictions

Pros: The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful.
Cons: My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best.

Pros: nice crew and newer plane

Pros: Nice crew, easy process
Cons: Everything was fine

Cons: Better choice of snacks

Cons: sat on the tarmac for 3 hours because the pilot was late.

Cons: Always need more room

Pros: Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!
Cons: Perfect experience. Well done. Treat people like friends. Simple. Works.

Pros: Everything met my expectations
Cons: Refreshments

Cons: The intercom was turned up too loud.

Pros: Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time.
Cons: More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta

Pros: Flight attendant in first class was amazing.

Pros: Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service
Cons: No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast.

Pros: The seat was comfortable
Cons: Seats could be a couple of inches wider

Pros: Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran.

Pros: Boarding was smooth
Cons: Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners.

Pros: The flight was not cancelled, crew was friendly, we arrived at our destination.
Cons: Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart.

Pros: Nothing
Cons: Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future

Pros: Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?

Pros: The crew was polite but not overly friendly or welcoming.
Cons: Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable.

Pros: Good customer service in person

Pros: Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon.
Cons: All the people standing in line prior to boarding.

Pros: This was two hours of absolute freezing temperature
Cons: It was so cold it was actually unbeasable

Pros: Friendly service. Frequent snacks which is nice on a 10-hour flight.
Cons: Cramped conditions

Pros: Got me to my destination, just not comfortably
Cons: Seating is ridiculously cramped and overhead storage is small

Pros: Excellent very good
Cons: Good service excellent

Pros: Friendly and courteous crew, great food, comfortable seating, quick luggage retrieval. Wow!
Cons: Nothing.

Pros: Great crew on board!

Cons: Service, puntuality, the flight was delay, no word of apology for been late

Cons: I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful.

Pros: Everything was very standard, good crew, good gate agents, smooth flight.
Cons: I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future

Cons: The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with.

Pros: Great selection of movies to watch.
Cons: The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good.

Cons: Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs.

Cons: All went well

Cons: it stink inside the plane, the seats in front of us were dirty and smelled bad!

Cons: Took forever to board and get off the plan.

Cons: Goog

Pros: Very comfortable plane, 4 snack choices, friendly crew.
Cons: It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger.

Pros: We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly.
Cons: The number of updates telling us we are going nowhere, was a bit excessive.

Pros: No headphones available for flight

Pros: movie choices are great
Cons: the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable.

Pros: Entertainment ( movies) were nice.
Cons: 9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight.

Pros: Customer service very courteous and friendly.

Pros: Decent food
Cons: Bad delay Flight attendants not friendly

Pros: Delta provided a superior experience!

Cons: To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length.

Cons: The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites.

Cons: Seats most uncomfortable on any flight I have ever taken

Pros: Nothing
Cons: Leg room

Cons: This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly.

Pros: Reliable airline.
Cons: Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better.

Pros: Crew was thoughtful
Cons: Seats were uncomfortable and the food was not worth eating

Cons: Luggage did not arrive.

Pros: Friendly staff. Free drink and snack. Comfy seats and very easy boarding process

Pros: Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights
Cons: There was no in flight entertainment. Not that was really needed it with such a short flight.

Pros: Super service. From gate in Frankfurt to Rome.
Cons: Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far.

Pros: The airline staff was great. Everyone really helpful.

Pros: 1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe.
Cons: The seat and service.

Pros: The flight attendants were wonderful.
Cons: You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours.

Pros: The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good.
Cons: The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late.

Pros: Good service.
Cons: Nothing.

Cons: Good was average to bad

Pros: The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room.
Cons: My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging.

Pros: wine
Cons: no screens

Pros: Much shorter flight time.
Cons: My experience on the second flight was completely different from the first. Staff was not as friendly. Food was bad. No entertainment due to short flight time. Not as good of an experience.

Cons: Seems like they want to nickel and dime you for everything now...

Pros: It was overall a great flying experience.
Cons: One of my connections was way too short. I almost missed my flight. I had to run!

Pros: Boarding was automated gates was easy.

Pros: Once again, the in-flight crew was excellent.
Cons: The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost.

Pros: Crew is top notch!!
Cons: Just as first flight, old plane, cramped seats.

Pros: There's nothing much that's positive to say about this leg of our journey.
Cons: Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!

Pros: The service to clients number one. I like

Pros: Served sandwiches even though 1.5 hour flight.
Cons: Slow and unorganized boarding. Crew was not outwardly friendly.

Cons: Lost a whole day and a half of vacation!

Cons: Having to go through passport control and security a second time took too much time for the connection between flights.

Pros: Good flight attendants
Cons: Delayed a bit

Cons: Same as above

Pros: Nothing good to say
Cons: Expect to be delayed if it snows a bit in Munich. Delayed for more than 7 hours total. 3 of those on the plane in Munich. Horrible!

Pros: Efficient crew. Quick service, quick flight.
Cons: No negatives.

Cons: Did not happen

Pros: Plane was clean, crew nice and courteous.
Cons: Food.

Pros: Same as above.
Cons: Same as above.

Cons: Short flight so no entertainment provided or needed.

Pros: The crew was great, the food wasn't bad and the seat was comfortable and I am very tall

Pros: All of the above
Cons: We were delayed for two. Hours

Cons: Delay for one hour

Pros: The crew. They made an uncomfortable flight acceptable.
Cons: Boarding confusing and flight experience poor. The crew was the only nice part. The rest, not worth the money.

Cons: Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach.

Cons: The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there.

Cons: The food was not good.

Pros: Excellent service. Excellent food! So thoughtful.
Cons: Seat is not premium.

Cons: Our flight from SFO to Frankfurt was cancelled and we were re-booked on a very bad itinerary.

Pros: Nice crew
Cons: Small leg space

Cons: It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option.

Cons: Lost my Baggage for 2 days.

Cons: Breakfast was just a roll. I would have preferred eggs.

Cons: This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines.

Cons: My connecting flight to Rome wasn't listed on any monitors, and four people couldn't find Terminal A on the map. Fortunately I found some fellow Americans who also couldn't find Terminal A , lower numbered gates, from our current Z gate. We went to the right, following most disembarked passengers and signs for some A gates....a mess! In the end, we had to go all the way back, past our original gate to a Customs area where they just stamped our passports and onward to our gates. It seemed like the signs only helped if you were going in the correct direction to begin with. Even my German friend said how bad that airport is for directions!

Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los baños

Pros: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Cons: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.

Pros: Comfort
Cons: Wifi on klm

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Cons: Fix the damn KIOSKS at Vienna!

Pros: Crew were great
Cons: Refreshments

Pros: Great plane and staff
Cons: Delayed

Pros: Seat was comfy and spacious for economy class
Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Pros: Friendly crew
Cons: KLM lost one piece of my luggage

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Pros: Everything was smooth and effortless.
Cons: Can’t think of anything.

Pros: Food, entertainment and crew was exceptionally friendly.
Cons: Seats not great for such a long flight.

Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.

Pros: Food provided, staff kind
Cons: Was several hours delayed and check in took 45 minutes because they somehow lost my reservation.

Pros: The crew was amazing and the food was great.
Cons: Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress.

Pros: Crew was nice and efficient
Cons: Economy seats don’t recline enough.

Pros: very attentive crew
Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.

Cons: lost baggage

Cons: Nothing special

Pros: Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English

Pros: Crew was awesome
Cons: .

Pros: Time and Good clean place.. in This case airpöane..
Cons: It was not entreteiment st all

Pros: Easy to board and easy flight.

Pros: The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs.
Cons: The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing.

Pros: Professional crew. Good boarding.
Cons: No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats.

Pros: Great
Cons: Great

Cons: Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out.

Pros: expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy
Cons: there was no lounge close to our departure gate

Pros: Good service onboard, good food. On time.

Pros: Overall everything was ok.
Cons: Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir.

Pros: Absolutely nothing!
Cons: the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM.

Cons: Bag was lost

Pros: The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor
Cons: Nothing

Pros: Only thing we liked was the fact that we were able to get onto our flight at all...
Cons: Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online.

Pros: Just great crew.
Cons: Not comfortable at all and will not book KLM again.

Pros: Nice seats, comfortable.
Cons: Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.

Pros: Easy Boarding

Pros: From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
Cons: The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

Pros: Boarding/unboarding
Cons: Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it.

Pros: Airline staff good and professional
Cons: Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop.

Cons: That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster.

Pros: Nothing
Cons: Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work

Cons: Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!

Pros: Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.
Cons: The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.

Pros: Crew was friendly, and the food was better than the usual KLM fare.
Cons: The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room.

Cons: The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight

Pros: Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas.
Cons: Nothing. This is filler text to meet min characters.

Pros: Same as above

Pros: Seat space was good for a short flight, inclusive of free snack and drink.
Cons: Too much overoverhead luggage.

Cons: Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft.

Pros: The food. Crew was ok
Cons: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $

Cons: Food needs improvement, crew was a bit rude

Pros: Price for seat was very good. We left 30 minutes late but arrived early.

Pros: Flight was on time
Cons: They charged for drinks, even soft drinks! There were three annoying children sitting behind us all under the age of 8. They were unsupervised. I didn't think airlines would allow an entire row of kids to sit like this without an adult sitting with them. Their mother was across the aisle.

Pros: Crew were great and really quick through terminal 5 even though it was the school Easter holidays..
Cons: It was only when we got on board realised food was card only and limited to lots of sandwiches..A lighter option like the Bols salad I bought at Smith's would have been nice and could be a veggie choice. Not a big issue though just you asked what can be better.

Pros: The seats were nice
Cons: They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids

Pros: Nice plane, newer model.
Cons: The ability to control air flow was available on every other row. We were unlucky to be in an off row and it was very uncomfortable. Fortunately my wife was able to move to the window seat where it was cooler. The athletic team on board made disembarking a bigger challenge than necessary.

Cons: I paid extra for exit row seating, but what they didn't tell me was that the flight attendant seat was facing ours, so much for leg room. The actual placement of the seats were aisle row and middle row-so neither of us had a window to look out of or wall to lean against, no overhead lighting or air vent either. Can you say "rip-off?" My husband, who is tall and broad shoulder was constantly being knocked around by the flight attendants and carts. This flight was miserable. I guess I should be thankful for the hour plus delay in departure.

Pros: The drew were helpful
Cons: Sitting on the tarmac. No vegan meals.

Pros: Cancelled
Cons: Cancelled

Pros: Nothing

Cons: one hour late departing

Pros: In spite of delay caused by luggage to be taken of the aircraft, flight arrived to a Rome on time.captain kept us well informed of the reasons for delay. Boarding was done efficiently with care for people with children and elderly passangers.

Pros: That we finally made a flight to Rome
Cons: Too tired to comment

Pros: Cabin was clean. Crew were nice enough.
Cons: Two hour delay before we could take off. We were in the plane all that time. People were tired and hungry. When we finally got going, we had to pay for food and drinks. The service didn't seem very efficient.

Pros: Nothing was good. It was really bad.
Cons: 1. The bags have been lost. They are located, but not yet delivered. All the kid's stuff, beach, personal things, gifts are still somewhere.. 2. IMHO: in Heathrow the Extra sequrity check point is unreasonable for the travelers from the US to Europe. 3 in the plane the person next to me was constantly coughing , NO MASK, it was flue. When I asked help to change a seat, flight attendant did not help.

Pros: As with every BA flight ive experienced, the crew is charming and witty, fun to talk to.
Cons: Nothing extra - no legroom, no snacks, no drinks. EVERYTHING is an upcharge. The crew spends the whole flight running credit cards for a coke or a pack of cheese.

Pros: The short flight easy to sit down
Cons: Seats were not comfortable

Pros: Our luggage was delayed over three hours, coming in on a 5:30 flight, then having to wait for it to be delivered to the baggage carousel. It cost us 3.5 hours of time we should have used to explore the area of Rome around our apartment and the cost of dinner in the airport.

Pros: Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be.
Cons: Nothing could have been better.

Pros: arrived 8 minutes early
Cons: Was told at gate ALL bags had to go in hold. Once bags labeled and on bus NO ONE else was labeled. Took labels off boarded; plenty of overhead room. Why lie to us? Also asked insurance pay out limit of lost hold bag just in case. They refused to answer telling me I should buy a lock to lock bag in case it gets lost.What is that going to solve. Don’t go flying with BA if you have anything of any value or fragile.

Pros: Friendly crew. Good day in the skies.

Pros: It was the typical cattle car flight. It was on time and crew were fine
Cons: Typical

Pros: Standard BA flight.
Cons: Delayed departure missed connecting flight. Had to rebook and travel via Munich to make meeting.

Cons: The only refreshment without charge was tap water. The crew also pulled a curtain across the tops of the seats in front of us to separate economy from priority, and it felt somewhat insulting. Boarding was delayed with no communication from the crew as we all stood at the gate waiting for instructions.

Cons: The online check in didn't work. At the airport at check-in I had to wait 15 min to get a boarding pass and a seat allocated as there weren't any available as the company oversells tickets.. that's what they said to me at check in.. When boarding I was told that I needed to check-in my cabinet bag because of the crowded flight, the lady just put a label on the handle of my trolley and said to leave the bag down on my way to the plane.. Thing which of course didn't do... very bad service.. I'll keep traveling with easyJet and reconsider British airways only for a super cheap flight.

Cons: no entertainment at all more significantly, no beverages at all? Flight attendants came through once with the beverage cart, but only asked the person at the end of our row if he wanted anything. He asked for juice assumed it would be complimentary but it wasn't. They offered to get him a water. The flight attendants did not offer me or the man next to me anything at all. Everyone knows that air travel is dehydrating - I can't believe BA doesn't give provide complimentary water and juice.

Cons: You had to pay for everything and I do mean everything. Even a glass of water. There were no glasses unless you paid for a bottle. If I have a choice I won’t be flying British Airways again.

Cons: We paid an extra $60 to select seats up front and they moved our seats to the back of the plane without notifying us.

Pros: No lines.
Cons: Impossibly poor online servicing, most unsympathetic, unhelpful and ignorant check-in, sales personnel w manager to match. If you take a hard-line to sympathetic, injured, elite member that s my 91-years-old father. And fail to provide most basic information of local scheduled flights you might just leave oneworld and let up-to-task risen stars add to the alliance (instead of abusing her standing as BA does. Shame on you.

Cons: Flight attendant named IGOR skipped me when serving drinks and food. But then again when he he offered coffee, he again skipped my wife who was beside me. When I asked for coffee for my wife and that then again skipped us, he just responded, sarcastically, "Really?, really?" What a fool!

Cons: Had to pay for a cup of coffee - this is a free service in the US so was surprised when asked for a cc.

Pros: I didn't partake of food or entertainment on the two hour flight. All was great.
Cons: Nothing

Cons: Worst flight ever. Cabin Crew direspectful, vulgar language, condescending to passengers and manhandeling people.

Pros: friendly crew
Cons: No refreshments (not even coffee or tea) on an international flight. I expect that from EasyJet but not BA.

Pros: Very courteous attendants
Cons: It was all good

Pros: Comfortable ride. I wish that'd been my plane to London.
Cons: Nothing. It was good

Pros: When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers.
Cons: When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers.

Pros: Nice aircraft and flight!
Cons: We were never offfered a snack! The people in the rows ahead of us got a snack and the people behind us did as well. Last leg of a 3 flight series of about 13 hours (and overnight), so some coffee and a small snack would have been enjoyed.

Pros: Flight had a good landing.
Cons: Last seat on the right side and it would not recline. I was ready to sleep on the flight but without even the slightest bit of recline in the seat it was not going to happen. No food No entertainment No comfort No sleep

Pros: the seats on this plane were more comfortable and the crew was friendly, even though there were some irate customers.
Cons: We boarded late, sat on the plane for more than 2 hours (it was uncomfortably warm) and were told we then had to switch planes due to a mechanical problem. I understand this happens, but for the inconvenience BA should give some sort of compensation. After the long wait we were starving, but they ran out of all of the food choices. We were scheduled to arrive at 16:30 but ended up arriving after 22:00. this wasted our first night of our vacation in Rome. There was one passenger in particular who was yelling, swearing and causing a scene because of the flight delay. His rude behavior was rewarded with an upgrade to first class. The message this sends to your passsengers is that we should all be loud and obnoxious when problems arise. I was not impressed with my first experience with BA.

Pros: The staff were all very friendly, and even though we did not get seats together at check in, the gate agent managed to find us seats together which made the trip more enjoyable.
Cons: I was disappointed to find that there were absolutely no entertainment or connectivity options on board a 2 1/2 hour flight. It's pretty much standard across carriers now to have at least internet access and a portable device entertainment option. I also did not enjoy paying for even the most basic beverages on the flight. Coffee, tea, and soft drinks should be included. You'll save a pound, but lose a customer.

Cons: My luggage didn't make the transfer

Pros: The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly.
Cons: Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever

Pros: Crew looked groomed
Cons: No snacks

Cons: Same as above. Spent the flight vomiting from previous food poisoning from Kosher meal. Crew did not seem particularly concerned about my welfare. No one offered to help in any way other than hand me a vomit bag.

Pros: Traveling alone, especially in another country, can be daunting but at least there was no language barrier, almost! The aircraft and personnel were fine as expected. Much as expected in a domestic flight in the US.
Cons: Having to pay for a drink of water was unexpected. Not having to deal with cash for purchases saves the hassle for attendants, but the credit card machine did not work, there was no alternative machine to try after I was told "we have been having some issues", and as a result I was unable to have anything. The associate seemed unconcerned and unapologetic and simply walked away. Poor response.

Pros: Great customer service but a bit of a crowded flight.
Cons: The lack of comfort.

Pros: the friendliness of the crew

Cons: I'm surprised there were no complimentary beverages. Also, this is not the airline's fault, but the woman sitting next to me was wearing an excessive amount of perfume, which gave me a headache. I think the airline should make recommendations for passengers not to be heavily scented. As a physician, I worry about patients with RADS (reactive airways dysfunction syndrome) who can develop bronchospasm if exposed to individuals wearing lots of perfume, and a plane is an enclosed space.

Cons: Flight was delayed and I missed my connection

Pros: The crew was kind.
Cons: The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5.

Cons: Amazing!

Cons: Entertainment didn't work neither did the flight attendants. They sat in the back and quite literally did nothing, no juice and water. Worst service ever. I'll fly Delta from now on. American what happened to you?

Pros: Nothing
Cons: Plane left an hour late - due to not enough water! American always has some excuse. On an overnight flight where people like to sleep, the pilot shouldn't be making an announcement one and 1/2 hours before landing, waking everyone up! Movie selection is very old.

Cons: Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills.

Pros: The crew was great, but overworked.
Cons: Obnoxious people on board were allowed to be obnoxious. It would have been nice for the crew to follow thru with requests,

Cons: Excelentt , Only delayed flight

Cons: The wifi didn't work very well/at all

Cons: Who is at fault for running out of de-ice solution and making us sit on the tarmac for almost 3 hours in a plane with ventilation turned off? The apology and last minute glass of water were not enough. Terrible customer service.

Cons: I’ll never fly American Airlines again. Staff was rude and food and entertainment screen did not work

Pros: Flight was an hour early getting in due to favorable tailwinds - liked that!
Cons: Seats weren't that comfortable, but probably not many would be for that long of a flight.

Pros: The selection of movies and games.
Cons: The seats were very uncomfortable, the arm rest did not go up and the flight was delayed.

Pros: Crew was great once we were airborne.
Cons: Flight was delayed 4 hours and caused us to miss train to Florence and spend double the original price to purchase new tickets.

Cons: The whole flight from Philadelphia to Rome was on American Airlines, not British Air. This was confusing at first and made it difficult to know what airline desk I needed to check into, but once that was clear it all went smoothly. The dinner was mediocre and the breakfast terrible.

Pros: In flight entertainment was great
Cons: Flight was very oversold. I purchased an aisle seat and had to give it up to a family that needed to be together. Would be nice if the airlines didn't charge more to pick a seat so situations like this could be avoided.

Cons: The flight was two hours late leaving Chicago due to maintenance issues. Because of this we missed our scheduled train therefore I had to purchase more tickets.

Pros: arrival to the destination
Cons: booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE

Pros: The crew were amazing! The flight was smooth
Cons: I was on row 24 and my seat did not recline and the person in front of me seemed to recline more than anyone else did. Could not Get comfortable

Pros: Things were all right on schedule and the plane was very updated and clean. I was thrilled with the movie selections and the food was better than average plane food.
Cons: Bathrooms were in rough shape, would have liked to see those serviced in-flight so those of us using the space to do night-time routines like brushing our teeth and washing faces didn't have to deal with someone else's mess.

Pros: Food was okay.
Cons: No advance check in left me waiting in line at my connection in order to get a center seat in the middle of a group. There’s no excuse for manual check in in this day and age.

Pros: The food was better than other international flights I’ve been on.
Cons: A “broken plane?” Are you kidding me? This was the explanation for a 3 hour delay. A European connection should have either rigorous maintenance routine and/or records or there should be planes ready to fill a unexpected need.

Pros: The food and movies
Cons: The lack of communication while waiting to board about why plane was delayed even though it was already there. Service was ok, nothing stood out nor was extremely bad.

Pros: Crew was great, and flight was relatively on time.
Cons: Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it.

Pros: All the services
Cons: TV screen didn't work too well. Delayed starting

Cons: The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane.

Pros: Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane.
Cons: No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights.

Pros: I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight.
Cons: Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can.

Cons: had tons more room on a domestic JetBlue flight than I did on American,.

Pros: Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections.
Cons: The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight.

Pros: I really liked the seats. Very comfortable especially how far they reckoned and the height of the backrest was perfect for a petite person like myself. Usually they are too tall and the headrest forces my head down. Also amazing selection of movies! Wow, thank you.

Pros: The flight crew was excellent!
Cons: Seating extremely tight

Cons: My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!

Pros: Reasonably large leg room and overhead
Cons: Five times they tried to get us to pay for a seat assignment (even after they had assigned seats). Paying $32 for "priority" boarding is rediculous?

Cons: Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt.

Pros: Good flight. No wait for the luggage,it was deplaned before we reached the claim area.
Cons: Check in was a little confusing. The line for security was extremely long. After it was a breeze.

Pros: In flight service was terrific. Cubby areas were somewhat cramped. Was expecting more room.
Cons: The food selection was great but the food itself was over cooked. Disappointing.

Pros: we landed. flight was on time
Cons: Female flight attendants were rude. I think that if they would have smiled, their faces would have cracked. Even a complete stranger said to me, while waiting for the restroom, "I think that they hate us". One young male attendant was friendly and I believe that he was training. I fear for his training experience with this group of women. One of the lavatories was out of order {....on an international flight! Are you kidding!?!}. I think that they searched for the most antiquated plane that could limp across the ocean for this flight. Nine hours of pure discomfort. My poor 71 year old mother! Zero leg room. Tiny little screen for movies on the ceiling of the middle row. trays were not clean. We paid extra for our seats and wondered how bad the seats were for those that didn't. My mother and I determined that this was ranked as one of the worst flight experiences we have ever had. We are grateful for an amazing experience for our return flight or we would have reconsidered ever flying AA again.

Pros: Flight attendants were nice
Cons: The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now.

Pros: The water was clean
Cons: Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country.

Pros: Boeing 777 was very comfortable and quiet. Power provided to each seat. Food and drink were readily available.
Cons: They had to reboot the entertainment system 2 times to get it working which took over an hour. Had to redo seat assignments. Did not like bogus 79 and 129 dollar seat assignments that were designed to just extract more money from the customer.

Pros: Nothing
Cons: First the flight entertainment was terrible for an international flight, no internet because it was a old plane. Some video monitors were terrible color and resolution.

Pros: We arrived on time.
Cons: I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also.

Pros: When we arrived, we found the plane was changed, and our seats were in the middle, and separated. We had paid extra to have window seats.. After speaking to one of the gate attendant ( Arturo ), he went out of his way to accommodate us, and we ended up with great seats. Friendly and accommodating crew! .

Pros: Nice head rest (although it did not stay bent at angle, so could actually rest against it).
Cons: Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath.

Pros: There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free.
Cons: The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)

Cons: There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine.

Pros: not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out.
Cons: Very old plane.

Pros: Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap.
Cons: As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out.

Cons: The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were.