Its a really small plane but they are quite organized boading
Good airline, small and twin prop jet planes , a bit shaky on landings and super load on takeoffs
It is always ok but usually late for connection in Bogota from Manizales
It's always great but flying into Manizales can be a bit rough. The flight goes between a mountain range so it can get bumpy! But they are serious trained good pilots!
Cops Airlines is fantastic! The level of care and professionalism provided by the entire crew was top rate.
The flighr attandants were very rude they ignored me didnt offer me anything to drink throughoit the 4 hour flight i feel i was targeted and ignored because i was a darkskin latino man.
We had a five hour layover in the way home from Colombia. I read the "bout your flight" email carefully before we checked bags. We had to go through security right at the gate. Almost lost our ground coffee because that airport only allows 16 ounce of coffee and we had 18. I've been to 48 countries and never heard of a coffee restriction. I can't follow a rule I don't know about. I requested they bring our coffee to our checked luggage. Instead tey gate checked our bag for free. Back to planning transfers in Dallas I guess
My flight delayed and i misss the connection they send me to orlando no to tampa i have to pay a uber to my house
The flight was delayed about 4 hours without any explanation. No wifi or entertainment at all on planes. Had to pay for checked bags I was allowed according to reservations.
Good trip, excellent attention. I like Copa Airlines, the best. 👍🏻
Have veg meal going forward . Other than e everything was excellent !!!
Very good, despite we had a delay because of some problems at the airport.
Copa me elige como "voluntario" para cambiarme y poder enviar a una familia a la cual había sobrevendido los tiquetes. Finalmente me envían a las carreras con Avianca, pero Copa lleva mis maletas hasta Panama y luego las devuelve a mi aeropuerto de origen, dejandome sin mis pertenencias y además no asumen la responsabilidad ya que dicen que es problema de Avianca Literalmente vi cuando el avión de Copa se lleva mis maletas, sus funcionarios en Bogota, incluyendo la gerente local me aseguran la entrega en Miami, pero simplemente era para poder engañarme y dar el cambio de silla por sobreventa
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
On board crew was very good. Crew was friendly, snacks were good, especially the chips. Seats seemed a bit cramped. Boarding seemed unorganized, as we were instructed to get to the gate an hour early and then just stood around until boarding.
Comfort in exit seat was excellent. FLight crew and flight were excellent. However exit seat tray table was broken so could not use it. Entertainment monitor did not work at all despite attempts to reset it.
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
We departed and landed on time, the aircraft was clean and comfortable, the crew were lovely. Online checkin worked well and the self service bag drop at the airport worked well. The a/c was an Airbus A330 and has been fitted with a good entertainment system with lots of choice in many languages. The price I paid for the flight was competitive with other airlines apart from the budget carriers, none of whom I was familiar with so I stuck to an airline I have used in previous visits to South America.
On time. At least they offer a drink and a small snack. Plane was clean
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
First of all, could be Kyak's fault he we couldn't for days check in on line via Kayak or Jet Smart. We can't get the app either. Luckily on LATAM I managed to get the WiFi and contact Jet smart via what's app. This was horrendous and the person was unhelpful to start with. But we explained and she managed to check us in as if she didn't we wouldn't have got on the flight as would've been too late to check in. At the gate they were checking everyone's bag for size. My bag was 1 cm over and they tried to charge me $255 soles to carry it on but was 225 to put it in the hold. We had to pay to put both bags in the hold adding £100 to the cost of the flight. We had to carry the bags as the jet smart sight doesn't allow us to add bags which would've cost us £13 each so £26 on booking instead of £100. Staff at the gate were rude to us and other passengers. I'm sure they were on commission to get money off passengers for the bags. The lady flight attendant was pleasant but over ruled buy this jumped up young guy when I asked if my partner could sit beside me. The plane was 1/3 full. Then he was rude most of the flight. Avoid jet smart at all costs! Worrying thing is we have a return journey with these shower of.... We have been on their site the past two days trying to add bags but site won't do anything. I think this is on purpose to get more money out of passengers. As I said avoid at all costs.
Terrible website. Does not work most of the time I tired using it to check in. Had to have someone from another country help me check in. Their customer service is the worst.
The crew was polite, the Captain specially was cool! But the onboard service was nonexistent: No entertainment, no food, no reclining seats. I know it is a low cost, but the cost of the ticket was not so low for just the transport service.
Was a good flight, no delays and good customer service.
Customer service is horrible. Our flight was at 9pm and we were at check in counter by 7pm. The crew strolls in at 7.30 without even an apology. We were suppose to get our boarding passes online but the website was not working at expected and the staff kept arguing with us saying that is not possible.
There was no entertainment but everyone just used their phones.
The app told us that carry on luggage was included but we were made to pay for it again at the check in counter, making it a very expensive flight. Not happy
I was charged 168 soles for kids stroller. We have travelled across the world and have never charged for the stroller. Horrific airlines and the staff was extremely rude. They wouldn’t let us board unless we pay the extra baggage cost. Never ever flying this airline and I would recommend the same for the others.
Avoid this airline. They are unprofessional. The captain left several passengers on ground due to covid restrictions which were never communicated. As a chilean, I am ashamed that this low level airline comes from my country. Remember this horrible brand and avoid it... Jetsmart
We had to purchase an upgrade to get reclining seats. There was no entertainment module.
Even though I we were flying Business, my wife was in a wheelchair and the lady in the counter told the airport employee that he had to make the line (this was a first for us). There was only snacks and a heavier option to sell. The staff in the plane was great.
As previously experienced neither check in staff nor cabin crew were friendly or welcoming
A flawless trip, great experience. Keep up the good work!
After boarding, there was a small issue with the aircraft which caused a delay of about 45 minutes. During boarding and while passengers were being seated, the plane was being refueled. There were also a lot of unusual noises during the flight, which was not very reassuring. In addition, there was no WiFi or entertainment available.
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral and avianca lost my check in luggage
I upgraded to businesses class. Because of that the flight was comfortable.
Avianca has transitioned from full service legacy airline to "low cost" but has now became a strange hybrid (minimum leg space, started offering business class in domestic flights again, charges passenger for printing boarding pass, etc.). National and international coverage and destinations are really wide but service is not at its best
Horrible. I have been trying to speak to a representative to know why I was over charged but I get redirected to AI Vianca everytime with no results. Is there an agency that oversees airline gouging? I will never fly or recommend Avianca to anyone not that you care.