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there was no entertainment available and only water/coffee/juice/soda

My seat and tray were filthy. Someone’s used straw was in the seat pocket and there were coffee stains and food crumbs on the tray table

Flight was delayed leaving Phoenix. Arrived in Seattle, sat on taxi way for 30 minutes. No reasons given for delayed flight or sitting on taxiway for a long time. Alaska quality has been declining.

For longer trips, snacks are puny, boring and don’t have ANY nutritional value.

They always change the schedule. My original flight got canceled. They put me up in the air flight. I had to stay seven hours in Seattle. That is bad.

No TSA pre check on boarding passes. Was told known traveler numbers are only kept with Alaska Airlines mileage plan members. Did not notice until reached the head of line, and then was sent back through the line to general boarding which took almost an hour. Learned two things: check our boarding passes, which we haven’t had to do with our other airlines, and don’t fly Alaska! You used to be much better!

First time flying Alaska airline and I was happy with service!

Things went really smoothly and crew seemed confident and competent, like they maybe liked their job which stands out since it’s exceedingly rare for a company to have enthusiastic employees

First time flying with Alaska Airlines. I’ve been super impressed especially with the cost of traveling with a bike. So far so good.

I was traveling while very tired. The crew was very patient with me and I appreciated their kindness in addressing my needs. Having recently suffered a death in the family, I wasn’t prepared for the rigors of the day. They took good care of me and I was thankful for that. As for the rest of the flight that day, Alaska Airlines once again delivered a quality service. Every company has standards, and it is good to see the difference in quality of service when those standards are enforced! Keep up the great work!