Cons: "Seat comfort and room for plus size people. More than water to drink. Snacks!"
Pros: "Everything else was fine."
Cons: "The flight was delayed 30 mins prior to boarding for 6 hours. They were missing a part that needed to be ordered. What I don't understand is why they couldn't have emailed everyone to notify us so we weren't stuck in the airport for 6 hours."
Pros: "We appreciated the cheap airline ticket prices."
Cons: "We were outraged by having to pay $45 for each piece of luggage, including carry ons! After these hidden fees, our tickets would have been cheaper for a well established and popular airline."
Pros: "I like the value."
Cons: "I don't like the fee for carry-on, the seats, the extra cost for beverages and snacks."
Cons: "The seats were horrible and in flight entertainment should be available."
Pros: "Like low airfare."
Cons: "Don't like having to pay for every little thing, like carry-ons, sodas + snacks on trip, and seating. Feel nickel + dimed to death, negating savings."
Pros: "That it was a direct flight"
Cons: "Felt claustrophobic"
Cons: "Every possible thing that doesn't include you putting your self into the seat is charged for. $40 to check a bag. Charge to pick your seat. No complimentary water or snacks."
Pros: "The flight was fine besides the seating"
Cons: "I had to sit next to a woman who was far to large for one seat and I lost 35% of my seat to her. Not fair"
Pros: "The friendliness of the attendants."
Pros: "The crew was really excellent, they really do seem to enjoy their work! The flight was incredibly on time and things went according to plan."
Cons: "You pay for everything: checked bags, carry on, choosing any seat ahead of time to be able to sit with your traveling partners, food, water, and there's not even an option to purchase in-flight wi-fi, it just doesn't exist. My "$200" price tag went up to almost $500 by the time I was done buying seats and 1 checked bag both ways for 2 people."
Pros: "Staff was efficient, boarding and exiting the plane was quick and easy. Size of overhead bins seemed to be larger than other planes I've been on."
Cons: "I didn't like that soft drinks were not included... And I prefer having a small TV to help pass the time was they do on other airlines."
Cons: "Delayed 6 hours. Enough said."
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Pros: "No problems, easy boarding, quiet uneventful flight"
Cons: "My flight was delayed not sure why? Had to fly out next day"
Cons: "They kept delaying the flight, so I had to book another flight so I could get to my destination on time."
Cons: "The flight was delayed 4 times. Over 6 hours later, with no explanation. Causing me to pay for a hotel room that I didn't stay in. Miss a meeting for myou business. Costing me monry. Horrible."
Pros: "Low fares"
Cons: "The almost 1-1/2 wait to check in luggage. I realize they say come 2 hours prior, but didn't anticipate that I would spend the bulk of the time checking I. Bags. There should be 2 separate check in"s, one for. Aha and one for people buying tickets."
Pros: "Flight attendants were excellent...good attention to passengers...handing out magazines. Very accommodating to a passenger with dog."
Cons: "Flight was 30 min. late departing phoenix but arrival in Detroit was on time"
Cons: "It's a sham to offer an "inexpensive" ticket price, when that payment only ALLOWS you to pay additionally for your seat! checked luggage! carry-on luggage! any and all food and drink on the plane! The trip ended up costing us twice the ticket price. When we landed in Phoenix it took 45 minutes to get our luggage because they were short on workers, so the same people took our luggage off the plane, then loaded the next flight's luggage on the plane while letting ours sit in the rain, before bringing us the off-loaded now wet luggage. Flight attendants barely do anything! Mostly they stand - or sit - around in the back talking and laughing amongst themselves. Never again!"
Pros: "The initial fare seemed reasonable but they charge you for carry on as well as checked baggage big time."
Cons: "When we checked in for the return flight EVERY SEAT had a price tag, and the implicit threat was that your may not be seated together if you didn't pony up."
Pros: "It was clean, the flight attendants were okay, but not rude. They didnt offer me anything to eat or drink."
Cons: "The fact that you need to pay for carry on, and then when you get ready to board they dont even check to see if you did. so why bother."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "I really like the newer seats on Frontier. They are comfortable and roomy. I imagine at spring cleaning time, the seats are so much easier to clean. Don't know if airlines do a spring cleaning. LOL"
Pros: "The price."
Cons: "Charging for a small carry on backpack."
Pros: "The check in Gal was great."
Cons: "Everything else."
Pros: "Not much"
Cons: "seats tight hard"
Pros: "Average flight, nothing special, nothing to complain about."
Pros: "Both flights felt like there wasn't a sense of urgency. Although my flights went smoothly personally, others fell victim to the extra fees for not checking in a bag ahead of time. The customer service when checking into the flight to Detroit was appalling, however. The reps made us check in at a certain time and then disappeared when that time came, leaving a brand new employee to himself and I'm assuming a manager with his arms crossed. Not engaging his line, letting them know he'd be right with them. Customers frustrated began cutting the line and it's understandable, getting charged up to three times as one put it for the same bag. All that aside, I liked that I could pick my seat and naturally chose the front of the plane. The crew on way home was amazing! Very friendly and kind hearted."
Cons: "Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!"
Pros: "It was delayed in AZ"
Pros: "Hours and hours of delays both flights. No one giving updates. No apologies. Have to pay for every single thing (extra to pick your seat, extra for every single bag, they give you no snack or beverage, seats do not recline). With all the extra fees it was no cheaper than any other airline out there. And every single airline I've been on has been substantially better."
Cons: "The counter employees were not friendly. I had friends and other customers did not pay for sitting nor did they pay for a carryon. I paid for both. My carryon was small enough to put under seat. I was charge $85 in total. The seats were very uncomfortable. I will not be traveling on Frontier ever."
Pros: "3 hours delayed, turning a late night flight into a red eye. Everything else was great."
Pros: "Price, the actual flight itself(flying)."
Cons: "Certain insensitive employees, the enormous price difference from online to face-to-face purchase of bags, needing a gate pass to escort children/loved ones to their gate and not being pre-informed."
Pros: "nothing, we got text messages, rarely was there any personnel at the gate."
Pros: "Boarding was quick and the pilot was very friendly"
Cons: "Fees for carry on luggage. Fees for drinks on board. No in flight entertainment options. Seats don't recline. No in flight charging ports. No updates about flight delays until after our scheduled take off time."
Pros: "We did not crash."
Cons: "3 hour delay, really no frills, we did get a cup of water (grudgingly)."
Cons: "In AZ visiting flare up heath issue cause concern for me to want to wait a few days to travel, I called in advance to change flight 1.) Couldn't get an American worker on the phone, workers are in the Phillipines! 2.) The rep stated a doctors note was necessary and I would pay $99 but if I couldn't provide a doctor's note then it then was $99 plus any amount over the cost of ticket. 3.) Loss over $350 on the trip departure flight from DTW to PHX. 4.) Charged baggage fee and never went on a flight"
Pros: "PRICE WITHOUT LUGGAGE"
Cons: "SEATS KILLED MY BACK DID NOT RECLINE CARRY ON COST TOO MUCH YOU DO NOT FLY DIRECT FROM FLINT MICHIGAN TO PHOENIX"
Pros: "The price were good"
Cons: "The seat they are uncomfortable .but wit that price it all good"
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Pros: "Arriving early"
Cons: "Haven't to pay a fee for my actual seat and checked bags. Seems very excessive."
Cons: "The low price lured me in, but the upcharge for putting a bag in the overhead should be announced in an easy-to-see spot on your website. I know someone who flew before, so the charge was not a surprise to me, but I didn't know that it was cheaper online (which I used) and got progessively costlier. I might fly Frontier again, but I'll be better able to compare airlines by knowing what the bottom line will be. One other thing: Those tray tables are a joke. They couldn't even fit a business-size letter."
Pros: "The price was great. The crew were very friendly and nice. It was very easy to check in."
Cons: "It was a little smaller plane than I am used to, but nobody was sitting next to me so it worked out."
Pros: "Was a very smooth flight"
Cons: "Front restroom was not working and if door open was quite smelly."
Pros: "Flight left on time and great customer service ."
Cons: "Seats are uncomfortable, $45 for a carry on is ridiculous, paying for your soft drink is a joke, will NEVER fly Frontier again! Southwest is who we will stick with!"
Cons: "It's ridiculous that you have to pay 40$ both ways for a carryon, your airline advertised a cheaper flight but with hidden fees. Will never fly again."
Had to wait at baggage check in for 1 1/2 hours.
Cons: "They could have communicated 100 times better after the flight was turned around in-flight and they held us captive at the gate for three hours and then delayed the flight for twelve hours."
Pros: "Boarding was quick. Flight left on time and even arrived in Detroit 15 minutes early."
Cons: "Have to pay for everything. This airline does not provide a free drink and snack like other airlines also have to pay for carry on bags."
Pros: "The flight attendants were really nice, funny, and attentive. They were great."
Cons: "I think it is insane that the overweight charge is double. The baggage fees are insanely expensive and the seats are so close together on the plane you feel like you are sitting in each others lap. Considering how many passengers they have on the plane and how much money they make show how horrible the baggage fees are because clearly they are making profit. Also, you can't even get water without paying for it. Everything here costs, this is why I will continue to fly with Southwest and I will never fly with this airline again."
Pros: "Seats were better"
Cons: "Bring back the back seat bags."
Pros: "The flight itself (once the plane arrived) went well. The seats were comfortable, the crew was professional and polite. No issues during the flight."
Cons: "I had signed up for email notifications with Spirit but I didn’t receive any notifications until AFTER landing."
Pros: "Good customer service"
Cons: "The seats are a little tight."
Pros: "NOTHING! HORRIBLE EXPERIENCE. LOOK ELSEWHERE."
Cons: "waiting in the airport for 9 hours for the plane to depart. originally scheduled for a 7:15am departure and the plane departed at 4pm. there was no message prior to advise customer of a delay in flight. Poor communication at the boarding gate. When we landed in Detroit we had to sit in the plane for 20 minutes for a gate to open. Pilot said this would take 5 minutes. the whole experience with Spirit Airlines was a disaster. i plan to look elsewhere in future flights."
Cons: "Couldn’t pay for luggage at time of booking with kayak so cost more then it should have."
Pros: "Left gate early and arrived early. Excellent"
Pros: "The fact we didn't sit on the plane for an hour after boarding on time so they can kick people off the plane for over booking like they did on the way back."
Cons: "I got an email at 8am saying my flight could be delayed but should show up on time. My flight was at 4:55pm so great start there. So I show up an hour and a half ahead of boarding, which is on the latter side for me. Security lines weren't very long, they just took their time which wasted everyone else's. I get through that line, look at the departure board - wait IT'S ON TIME?! They start boarding soon if it's on time and it's a further gate so I run down there and guess what? Delayed an hour. Okay, that's fine. Go grab something to eat, come back, settle in for a little bit, board - on my sweet way. Go grab some food quickly, come back - another hour delay? What the heck? I must've missed an announcement. Guess I should plug in my phone for the wait, I expected to meet some friends and potential clients layer that night, communication is key. I misplaced my charger, no big deal just went and got one of those power rods (highly recommend) and come back - ANOTHER HOUR?! That's pretty insane. One of my friends flying from Dallas that departed at 7:30 could be up in the air before I am. Step aside, give him a call to update, call potential clients letting them know I will be delayed getting there. No issue. Turn around - my goodness well what do you know, another hour! At this rate I call my hotel, because I can't lose my reservation if I can't check in on time. Hotel was the waterfront crowne plaza (another highly recommended item in this review by me). I plant in my seat, set my roots, meet a few nice people. Figuring I'd kill some time by meeting some great people. Met a family from Detroit and got some awesome food recommendations. Randomly over the speaker - we have another delay - another HOUR delay. Well this is just turning into a horror story, will I ever get there? Should I request a new flight? My buddy in Dallas departed 3+ hours after I was supposed to, and was up in the air already (he landed before me too). At this rate I cancel my meeting. We board, we take off, we land. Woman sitting next to me was nice. Plane didn't crash. Just landed in Detroit about 7+ hours later than expected. All in all, don't take spirit. Looking at prices they are the cheapest, not by a huge margin though. Pay the extra 70 or so dollars to take another airline. Even if it's $150 dollars more, take the other airline. They want to charge you 65 dollars for a carry-on. Their website was created by a 12 year old. Simply getting your boarding pass includes cross and up sells that make the process 10x more frustrating, especially when you know what you're dealing with on the second flight back. (By the way spirit if you can read this I'm a consultant for advertising, digital media, and UI for e-commerce - I can help you with your terrible website and the offers that come along with it) Just take the other airline, any other. It won't save you money most likely, but it will save you a lot of headaches, time, and embarrassment."
Pros: "Boarding was quick and the crew was friendly."
Cons: "There is barely any leg room, the carry on luggage charge is ridiculous, it costs money to pick a seat, and it cost 3 bucks for a bottle of water. They need to take it easy with the nickel and diming."
Pros: "Sheap fair plenty of leg space"
Cons: "Seats not too comfortable but for a short flight it's ok"
Cons: "Flight was canceled. Spirit did not have any solutions. I had to buy a one way ticket out of pocket, not reinbursed by Spirit, in order to make the wedding the next day. That ticket cost me more than spirits round trip ticket. I will never fly Spirit again. I will do everything in my power to see that Spirit does not get any more business. I would recommend that Kayak not use Spirit Airline."
Cons: "Didn't have anything to watch during the flight"
Pros: "Knowing it will never happen again"
Cons: "Not even free water while I was coughing."
Cons: "The flight was delayed 2.5 hours so we had to wait in the area of the terminal at Boston's Logan Int'l Airport that is under construction. Which meant that Spirit'so 2 gates were cut off from the terminal restaurants and shops. The trash bins were overflowing, the restroom cleaning cart was left in the ladies room entrance, and the airline's service desk was disgusting. The staff were walking around ignoring the waiting, tired, and frustrated passengers."
Cons: "All their flights were delayed that day, so my red eye flight ended up "really" delayed. I waited 4 hours in the airport and the the flight was delayed by over 3 hours as well. Then after all of that, they offered not even water (for free) on their four hour flight. I understand delays happen - but consider offering a little something to your customers when this kind of event happens!"
Pros: "friendlier attitudes and efficient drink service....patient classy crew"
Cons: "confusion of seating, seizure prone person with dog in single regular seat. gate drama, farting mega woman near me (true lol)...a ploy to sell drinks?? worked lol"
Cons: "Seats were not clean from previous flight; crumbs and wrappers present"
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "Smooth flight, amusing crew, gave away a voucher to a random person on board, tons of leg room on emergency exit row, made up time after weather delay on connecting flight"
Cons: "Tiny seats, expensive luggage fees"
Pros: "Flight was reasonably priced even for last minute. A $50 voucher was offered to offset the delayed layover."
Cons: "2 hour layover in Detroit turned into a 6 hour layover due to sick crew."
Pros: "Absolutely NOTHING"
Cons: "They were deceitful about baggage allowed so I ended up paying an extra $150 t only to find out I didn't need to pay for 2 bags and could not get a refund. The counter people were worthless, rude and could care less about anything. The flight was 2+ hours late because crew members were late. I will never fly Spirit again"
Pros: "Our snacks were good. The flight attendants were nice to my kids."
Cons: "Despite being told on the intercom, there was a no stop bathroom line. My seats were in the very last row so I had to endure the 2 hour, 15minute flight with strangers hovering over my kids waiting to use the bathroom. We literally had a constant stream of people hanging over us the entire flight. I hated it! No one told them to sit in their seats except periodically on the overhead, which no one listened and no one actually enforced it. It was NOT a comfortable flight."
Pros: "Flight crew was nice and the plane was clean."
Cons: "Spirit's check-in process and practice of extorting fees for every little thing proved more annoying than the responding discount. Because the ticket kiosks at the airport were broken, I almost missed my flight, and because they've economized even on seat-back pockets, I had no where to accessibly store my laptop and books. I will avoid Spirit if I can next time."
Cons: "Cancelled our flight with almost no notice, after we checked our bags and were ready to go. Made the whole flight wait in a line for up to an hour for a voucher and the next spirit flight to LGA from DTW was 24 hours later, meaning we had to cancel our whole trip as we were heading there for an event. Terrible experience, horrible customer service."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Pros: "My flight was cancel but they put me in a good hotel in movement for tomorrow"
Cons: "My flight was not crowded at all, which is very nice as a traveler. However the crew would not let some move seats until well after take off and cruising began. We were told it was due to take off and landing. If landing was so important, why did we not have to move back to the original seats?"
Cons: "The seats were much more confined than flight to phoenix, I asked if I could occupy empty seats behind me, I was told no by flight attendant, medical purposes, yet one of them occupied during flight. I was very uncomfortable and in physical pain afterwatd, I will pay more $$ next time for extra room in other airline. I was also charged twice for reserving carry on luggage. Paying extra to eliminate these factors will be worth it too me."
Pros: "We have not flown in 16 years so a lot has changed since then. Flights were good. Crews were great. Departure and arrival were on time BUT all of the up-charges for bags and seats are criminal. Ended up costing more than if we would have just flown with another company."
Pros: "Nothing to brag about."
Cons: "Lack of space, over charged for baggage, delays on both ends of the trip."
Pros: "Boarding went well. Crew had a tough day but we're still pleasant and very fun!!"
Cons: "Flight was delayed 2 hours"
Pros: "Only thing that I liked about this flight was the price I paid but after the last minute purchase of my carry on, it came to what I'd pay on another airline with more accommodations, comfortable seats that recline & no charge"
Cons: "Seats were extremely uncomfortable & tight without any recline. Charged for just a glass of water which is ridiculous ."
Pros: "The crew and staff were excellent. I know they were stressed as well, considering the delay. They made an announcement about extra emergency seats and i was upgraded from a random, yet free, seat."
Cons: "My flight was supposed to depart at 9- beginning around noon I stared receiving emails saying that it had been delayed. Not just one email- the time of my departure changed over 8 times!! Went back and forth as well with the times, later then earlier, then later again... Even one last time at the actual gate. It was ridiculous. Maybe wait until closer to the flight time when you have a better idea of the actual departure time instead of changing it numerous times. Especially when traveling by train from a distance to the airport, it's important to know when the plane will leave!! I will NEVER fly spirit again"
Pros: "all flight info was great, walking in after checking, flight, after flight and luggage pickup. great flight!"
Cons: "No problem!"
Cons: "Misleading information about charges for carry-on. I understood extra charges would apply to luggage checked in, not suitcases carried onboard. Leg room is too small for tall people. I am 6'1" and my knee's were pressed against the seat in front of me the whole trip, not comfortable at all."
Pros: "Plane was on time"
Cons: "Spirit was calling for last passengers to board the flight we had departed 45 minutes prior but our luggage hadn't shown up. Why did it take so long between deplaning and getting our luggage?"
Pros: "The airplane was new and clean."
Cons: "The seats do not recline, and there was no room between the seats. Sad that you can't even get a complementary coffee or water. Baggage fees are ridiculous."
Cons: "I'd give it no stars if I could because the flight never left. They delayed it due to weather, then canceled due to crew time expiring. All well and good, but the next flight out they had available seats on was 4 days later, on Monday. Since I had to be in a wedding, I kind of had to fly out, so I ended up paying $900 (!!!!!) on a last minute flight on delta. I'll never try to save money up front again. Spirit assured me I'd have a refund in 5-7 business days, which was clearly useful in helping me buy my ticket to actually get to my destination."
Pros: "Low fares"
Cons: "Baggage fees too high"
Pros: "It is a simpler approach"
Cons: "Flight delays are too long"
Cons: "One customer service rep tried Diane P. Everyone else walked away and it was the worst experience I have had with any airlines. Just up and cancelled flight to leave people stranded. Give no options or hotel, dinner credits. I had to fight just to get the cancelled flight refunded. Worst airline ever!"
Pros: "The flight crew was friendly and had personality - that always makes for a more interesting and enjoyable flight. The flight itself went very quickly once we were in the air. It was easy for me to change seats at the gate had I wanted."
Cons: "Boarding took a long time (we waited in line after having our tickets taken for ~20 minutes before the plane actually started boarding). Despite being toward the back of the plane, I had to wait ~45 minutes for my bag to arrive at the luggage carousel."
Cons: "Everything but especially the flight attendants who spent most of the flight in a very loud conversation in the back"
Pros: "I'd like to thank Joni in customer service/baggage claim in MSP for locating and calling me about my son's lost iPad, as he left it on the flight in the seat back. She was fantastic!"
Cons: "I booked through Kayak, so I didn't know there would be extra charges for checking bags or carry-ons. Flight was delayed 20-30 min. Limited legroom for me (I'm 6'2''). Staff was courteous and flight went smoothly otherwise, I would fly Spirit again."
Cons: "It was a complete JOKE! Spirit was delayed from Minneapolis to Phoenix because the Pilot over slept? Really? Delayed for 3 hours and that is unacceptable! From Phoenix to Minneapolis it was delayed 30 minutes and I missed my shuttle from Minneapolis to Eau Claire! I will NEVER fly Spirit again."
Pros: "boarding was quick"
Cons: "The counter lady said my luggage was to big. It is the same bag I used on the previous flight with Spirit. WE walked out there and put it in the luggage sizer and it fit. she never left the counter she just yelled. I don't think so. so we had her come out and look. Customer service is lacking."
Cons: "Excessive fees and very uncomfortable seats that don't recline on a filthy plane."