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Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"

Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."

Pros: "Freemovies"
Cons: "No leg room"

Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."

Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."

Pros: "Incredible service, great entertainment options, comfy seats"

Pros: "Easy and quick"
Cons: "No complaints"

Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"

Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"

Cons: "It was cold"

Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."

Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."

Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."

Pros: "Typical flight, all went well. Special services picked me up at the plane."

Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"

Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"

Pros: "Sitting in middle isle, just get elbowed a lot."
Cons: "Nothing"

Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."

Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."

Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."

Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"

Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."

Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."

Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."

Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"

Pros: "nothing."
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."

Cons: "No free meals."

Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"

Pros: "Very easy flight & process"

Pros: "Nothing to like.."
Cons: "Everything about the flight..."

Pros: "On planes with seat back displays, it was especially easy to travel with a 4 year old. Definitely appreciate the entertainment provided."

Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."

Pros: "Service"

Pros: "Crew's service"
Cons: "nothing to say"

Pros: "I liked being in a lie flat seat"
Cons: "The seat, tray table and storage pouches were filthy wiht crumbs,stains, debris on my seat. A substandard experience and shows disrespect to paying customers, for whom airlines exist!"

Cons: "Service"

Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."

Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"

Cons: "The flight attendants were rude and not helpful. The checkin counter at the Sydney airport is hidden. Better signage would be helpful in locating the area"

Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"

Pros: "Everything was great. Not one complaint."

Pros: "The crew was friendly, fast & efficient."
Cons: "It should have been made clearer that we had to check in at Delta & not Virgin Australian . We waited 45 min. in a holiday line we didn't have to. It was also difficult to find Delta at the Sydney airport. It was hidden in the back. We shouldn't have to wait 30 minutes for customs to open at LAX at 6 AM. I didn't like having to pay $2400 for a ticket when you dropped the price after the Paris incident & I found the same ticket would have cost me only $869. I should be reimbursed the difference. I also don't understand why we had to wait till 10:15 to sit inside the gate area. Directions for boarding should have been clearer."

Pros: "The flight attendants were very helpful and friendly. In flight television helped. Spacious and comfortable."

Pros: "On time, and direct."
Cons: "The spacing between seats has gone too far. The man in front of me caused my knees great pain when reclining."

Pros: "Excellent service"
Cons: "Plane was a bit old"

Pros: "Nice flight. Early arrival. Had a complementary beer onboard. Luggage in less than 20 mins."

Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"

Pros: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Cons: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."

Pros: "Friendly crew and relatively new entertainment system"
Cons: "- Seats are very tight - Pay for luggage even on a transatlantic flight and your seat (if you want to choose) - Food was below average - even for airline standards, ran out of drink options even for dinner (the second time they serve drinks)"

Cons: "Well organized loading, consistent beverage service"

Cons: "American has no respect for their customers. Counter agent NEVER called group nine to board, then got on the loud speaker and said, “final boarding call, doors will close 30 seconds after the end of this message.” Wha? Poor customer service..."

Cons: "Same airplane"

Pros: "Agents and flight crews are great."
Cons: "Too many people for too little space in gate areas in Phoenix. Not enough outlets or seating...or just space."

Pros: "On time and convenient"
Cons: "Crowded"

Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"

Pros: "At Least the Staff was keeping us updated."
Cons: "No good-faith gesture was offered for the long delay. My associate and I completely missed an important dinner meeting with the rest of our team! Our team takes this trip each year and we have always drove. It' short and I then have transportation when I arrive. This year we decided to fly because it's even easier. This particular flight from Phoenix to Vegas took us longer then if we were to drive and I then spent more in RideShare. I won't be doing it again next year."

Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."

Pros: "Totally fine"
Cons: "It was fine"

Cons: "There was delay, as one of the steward was not there. There were 2 connecting flights for me, and was totally stressed about my connections."

Pros: "Excellent and original Japanese foods"

Pros: "Actually assigned a middle seat, unable to change it but found that there was nobody else in that row!!!"
Cons: "See above"

Pros: "Comfortable and on time"

Pros: "It was hastle free"

Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"

Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"

Pros: "The cabin crew bent over backwards to help."

Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"

Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."

Pros: "Crew are saving a bad experience"
Cons: "Space are laughable"

Cons: "We didnt managed to get on that flight due to the delay from precious flight from philadelphia"

Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."

Pros: "Good entertainment"
Cons: "Bad organization during boarding"

Pros: "On time departure"
Cons: "Why do not they serve FREE water????"

Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"

Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"

Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."

Cons: "Paid for upgraded seats to get more legroom in main cabin. But legroom in Row 6 was still cramped."

Cons: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."

Pros: "Great crew!"

Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."

Pros: "Good preferred seat."

Pros: "Nothing"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."

Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."

Pros: "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
Cons: "The layout of the Vegas airport is not one of my favorites"

Cons: "Being led to pay to select seats on flight that was only 50% full"

Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."

Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"

Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."

Cons: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."

Cons: "delayed"

Pros: "Crew was nice including those helping with boarding. Smooth ride."
Cons: "Limited snack options."

Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"

Pros: "Was a quick flight, all staff and crew members got everyone on in a timely manner despite being a full flight."
Cons: "For as quick as the flight was there was really nothing to complain about."

Pros: "Pilot and crew were excellent.."
Cons: "I haven't flown American in three years and I see why I stopped. Very sad and extremely disappointed.. It took an 1 hr+ after landing to retrieve our luggage..in all my years of flying,i've never experienced that."

Cons: "3 gate changes 2+ hours delayed leaving PHX"

Pros: "More available leg room on aisle seat."

Pros: "Nothing!"
Cons: "The plane was very old, the crew was unprofessional and further only provided drink service once in 4 hours. It was mass chaos boarding because the flight that landed was late as well."

Pros: "Great movies"
Cons: "Very cramped seats"

Pros: "Nice crew"
Cons: "Seats. At 6”5’ tight"

Cons: "Delays, delays, delays. :("

Pros: "the front desk at united was awful. The flight crew were very efficient. Terminal 2 is great at Sky Harbor."
Cons: "nicely done, kayak!!"

Cons: "Boarding before scheduled time was not pre announced, seats lack legroom, unlikely to choose United again"

Cons: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"

Pros: "It was a bus trip. No food, crappy seats, and treated like we were cattle. The only positive was United’s new direction? The seats are smaller but yield more leg room. They will probably rethink that. There is inflight entertainment if you have your own device with WiFi and a screen. So pros and cons, but essentially a bus trip."
Cons: "Most disliked the seats. Not very comfortable for a three hour trip."

Cons: "Lost luggage’s"

Pros: "Everything was usual, nothing special."
Cons: "The planes were late, but more importantly they lost my luggage somewhere."

Pros: "Nothing"
Cons: "I couldn't make my trip because of work. Therefore had to cancel but Lufthansa would not provide refund so I had a wasted ticket. Not happy"

Pros: "I had an excellent experience in United booked through you. I was in the fourth boarding group. Was that because I booked through you? There wasn’t much room for my wheeled carry on but I did find a spot. On the Akron flight there was no room for wheeled carry on. We had to wait outside for them to get off the last minute carry on."
Cons: "Just being in the fourth boarding group. There weren’t many of us so I assume it was because we booked through you."

Pros: "Very friendly crew"

Cons: "My earphones jack did not work."

Pros: "Comfortable seats"

Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."

Pros: "The flight was average. Nothing stood out bout what I liked."
Cons: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."

Cons: "Last row - very large man that should have needed two seats !"

Pros: "But as far as I know, nobody was beaten up by your goons. From now on, I will fly United only as a last result."

Cons: "WiFi not worth anything unless you pay."

Pros: "I loved the ground crew. Flights were delayed, but they kept us informed an expedited turn around. Also I had to change flights to get home and their phone-support was perfect. Hey, they even had a cookie on the last flight that was quite good - go figure!"

Pros: "Nothing"
Cons: "We went through TSA screening and weren't stopped or checked for our carry on. However when it came time to board the plane the agent stopped us, pulled us to the side and told us we couldn't board the plane because our carry on were too big. We then condensed our luggage while no one else was being stopped or asked to check their carry on for size in the bins and the agent withheld our boarding passes. We felt we were unfairly being targeted for the color of our skin and our names."

Pros: "Flight attendants were nice"
Cons: "When we flew to Hawaii, there was a lot more comfort and space around us. My son flew on American and met us there, he had movies he could watch on screen in front of him, free cokes and snacks; we had water...no snacks....no movies....AND WE WERE REALLY CRAMPED....would not fly this airline again"

Pros: "Check-In was very fast and easy. Counter assistance was top notch"
Cons: "It wasn't United's fault that their flight was delayed so that was the only snafu in the entire trip"

Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"

Pros: "Friendly staff."
Cons: "Lack of leg room."

Pros: "UNITED FLIGHT, great service, LOTS OF LEG ROOM! Pilot and first officer greeted the passengers as they deplaned."
Cons: "Touch down a little bumpy, not so smooth, but ok"

Pros: "No issues staff was friendly and helpful"
Cons: "Everything went well Lloyds"

Pros: "Enjoyed be seats & actually had enough leg room even w a middle seat. Very pleasant attendant...only had enough tea for a half cup.....came back w full cup AFTER service cart left aisle"

Pros: "I liked the fact that we had receptacles to plug in, that was such a huge plus. The crew was nice, the plane boarded, pretty quick."
Cons: "The windows, I know it's a complete design issue, but if the windows were bigger, or really if they were a little higher,"

Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."

Pros: "The flight was dark"
Cons: "I had to check my bag because their boarding process requires me to board last."

Pros: "Nothing."
Cons: "My 5hr layover that was not supppose to happen"

Pros: "The price and the time for departure"
Cons: "The delay in boarding and the delay when we landed due to no gate for the plane to park. What food a tinny bag of pretzels and over priced snacks. I was in the last row and had a window seat but a non English speaking person would not move and the staff would not assist they suggested I sit in the isle seat."

Pros: "Process went smoothly. Mainly everything that was expected was provided."
Cons: "I was disappointed the entertainment option on the United app was not available for this flight. Also, trash was not collected until the end of the flight which was irritating to keep I. My pocession for the entirety of he flight."

Pros: "Very good service and great pilot"

Pros: "The plane was on time."
Cons: "Leg room is terrible. My knees were being pushed into hard plastic for 3+ hours."

Pros: "So much better than these cut rate airlines that low ball the price, but it's actually more when you add on bags and a soda."
Cons: "Everything was great."

Cons: "Terrible experience in onboarding.. Later on i was made to sit in flight for 5 hours at mumbai airport"

Pros: "Ease of boardingf"
Cons: "Flight from Phoenix was way too crowded"

Pros: "Boarding"
Cons: "It was a red eye and I couldn't get comfy."

Cons: "Lack of comfortable space. :-("

Pros: "Quick boarding"
Cons: "One of the flight attendants got a nose bleed at the gate and the lack of universal precautions in cleaning and caring for the blood spilled was appalling. That is how diseases are spread, was unprofessional and put people at risk."

Cons: "Late no place for my carryon"

Cons: "The 3 hour layover in Chicago. Why I had to go to Chicago then back to Moline. Kinda dumb. Food tad bit on the pricey side."

Cons: "Uncomfortable seats, too long of a layover"

Pros: "Flight was good"

Cons: "Flight attendant "China" - needs to be doing something else - she was not interested in her job."

Pros: "The attendant at the boarding counter was very helpful."
Cons: "As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person."

Pros: "Nothing. I hate sitting in the back of the plane and I hate the middle seat."
Cons: "The middle seat and lack of food and no screen in the back of the seat."

Pros: "seats excellent service"

Pros: "Plane took off on time. Crew doing their best."
Cons: "The landing great or something is so noisy in the pants before take off - a high pitch buzzing that was barely tolerable."

Pros: "The price is great, and the staff are great too."
Cons: "Delays (it is what it is) but people tell me they’re notorious for delays. Bartender at airport told me they’re shocked if no delays from them occur. Lol... refreshments are not complimentary but I expected that. Would I fly frontier again? I probably would. Great price, staff, and wasn’t bad spacing in the seats. If you’re a tall person, won’t be comfortable."

Pros: "The helpful counter agent."
Cons: "All ok."

Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."

Pros: "Nothing."

Cons: "Loudness And over priced EVERYTHING"

Pros: "Boarding was quick and easy"
Cons: "Delayed grting back.. sitting waiting for a gate to open up"

Cons: "Crew not that friendly. When boarding first flight attendant seemed annoyed that I asked her about my seat. ** there is a fee for about everything on frontier. I would rather pay additional for the tickets on other airlines because the process to check in luggage, get to the gate, and have the Benicia of not being charged for every little thing is WORTH IT. You end up paying more to fly frontier by the time you are done paying for the extras. I prefer the one stop shop. Convenient and no drama."

Cons: "We sat on the tarmac in DSM for an hour!!!"

Cons: "Was not aware of the cost to carry on a bag or pre assign general seats. Would avoid flying Frontier in the future unless no other options were available."

Pros: "I arrived to my destinations on time....that is all."
Cons: "The whole negative experience started with having to pay for my carry on. Yes, this was my fault for not knowing or expecting the extra $45 each way for my carry on. Water was not given during the three hour flight - you pay for all refreshments! The planes feel like a budget experience with cheap fold down trays and arm rests that slam down making lots of noise, and there is very little foom under the seat to put a small bag. My same small back pack that fits under other airlines seats wasn't even close to going under forcing me to straddle for the the entire flight. I will NOT use Frontier again. The airline feels like Alligeant that costs much less. I'll stick with Southwest!"

Pros: "Everyone was friendly, courteous, and professional."
Cons: "No warning of carry-on charges."

Cons: "Tight seating not well padded. Crew very pleasant"

Pros: "The check in Gal was great."
Cons: "Everything else."

Pros: "Uncomfortable. I couldn't even cross my legs. Otherwise a good flight except for 45 minutes to get my luggage"

Cons: "Added fees for seat and carryon luggage."

Pros: "I didn't like anything except for getting to my destination in one piece."
Cons: "I will never fly Frontier again. The stewardess on the first leg of the trip was very rude to the people seated in front of me. They were unorganized and they nickel and dime you to death. who makes you pay for your seat? Frontier. They emailed me five thousand emails about checking in after I checked in. They want to charge you three dollars for a soda. It is not customer service. Having a survey for customer happiness is stupid when they aren't working to make the customer happy. It has become evident that airlines do not care about their customers anymore. I mean if you are going to make us pay for everything then at least be polite. And on the return flight we had to sit for a half hour and wait while they moved another plane that was occupying out gate."

Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"

Cons: "Every time they delay in flight this is happened 20 days before on same flight"

Cons: "Hidden Fees, thankfully we could afford the extra $20/seat. On the first leg of the flight it was 100 degrees in the cabin, and there were NO beverages available at all. We were told there would be a 5 minute wait on the tarmac before unloading...we've been here for 45 minutes with no end in sight."

Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."

Pros: "Fast flight, nice crew."
Cons: "Extra for luggage, charging for water, 4 hour delay."

Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."

Cons: "Paying for a carry on bag"

Cons: "Delay and Carry-luggage is charged"

Pros: "Not Much. Miss the old Frontier"
Cons: "Hidden Fees - Charges for luggage, Carry On, Drinks, Snacks, assigned seats, charging for seats that recline. $88.00 round trip fair turned into $200 Surprised they didn't charge to use the restrooms Uncomfortable - worst seats ever Will never fly Frontier again if I don't have too. Sad to see a good airline that has been bought out and ruined."

Pros: "Very friendly crews. I wasn't troubled with checking the size of my carry on. Very roomy middle seats. Above average for the competitive prices they offer as long as you don't pay any additional for carry on or checked bags."
Cons: "Seats don't recline, no complimentary beverage service. Storage room under seat is very small and if your bag will not fit rules are you must pay for your carry on."

Pros: "Starts off seeming cheep..."
Cons: "Then you pay for "every" thing. Seats do not recline on a 5+ hour flight, what is that?"

Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."

Pros: "Even with very rainy weather in Austin, flight left on time. Crew was very nice on both our flights. Plane was clean. Comfortable enough--about what to expect in this day and age."
Cons: "A lot of fees with Frontier flights. Wny not just include in the original fare of the flight?"

Cons: "The initial price did not include a free seat . Had to pay $16.00 extra for a seat."

Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."

Cons: "Worst flying experience of my life. Terrible terrible airline. Had everyone wait for a 5 hour delayed flight the. Changed plane had to remove people from the flight then after reissuing each person seats and boarding cancelled the flight once everyone was finally on board. Never ever again."

Pros: "The flight was extremely delayed and airport staff did not clearly communicate late gate changes or updated boarding times. There was mass confusion and the whole experience was quite unpleasant."

Pros: "Original ticket price was cheaper than any other, and flight time options were great for an early flight out or late flight in, etc."
Cons: "Cheap and cheap. O'hare has an awful set-up for bag check and security for frontier/spirit/virgin/other cheap airlines together. You wait to print, then wait to check, then wait to drop your own bags (with zero instruction or customer service or signage), then wait for security. They hate for EVERYTHING: just to check in for your flight and pick a seat. $11-17-37 to sit together. Each. And then for bags. $35 to check and $60 to carry on (makes no sense) even when checking in online early. And even more cost to have both checked and carry on. And seats don't recline, that costs more. And have a 4inch by 5 inch-ish tray table. And EVERYTHING costs money onboard from WATER to Pepsi to snacks. It cost an extra $92 each way for two of us to check in and check one small bag. My back hurts and I will ALWAYS pay a bit more for another airline."

Cons: "4 hour delay makes dick a dull boy Never again, frontier"

Pros: "N/A"
Cons: "the time , the plan is not on time and the customers service they are not patients ."

Cons: "1) Although flights are fairly low fare, they get you with baggage. Had to pay to check OR to carry-on. 2) Flew out of Chicago O'Hare - a major hub - and Frontier, Spirit, Virgin America, & Alaskan all shared a SINGLE security check. Yes ladies and gentleman, one security scanner. I have never in my life (usually fly American, United, or Southwest) waited more than 30 minutes to get through security. This time was well over an hour, I almost missed my flight. 3) On-board staff was friendly (all but one woman), but there were no complimentary beverages or snacks. I did pay for some & they were not too pricey, but having to whip out my credit card yet again made my whole travel experience feel far from effortless."

Pros: "The flight was cancelled 1-1/2 hours before the scheduled take-off [9 am flight on 12/16/15] without any explanation whatsoever. The counter representatives gave very inadequate instruction, and did not appear very compassionate to the customers. I had to wait on hold for a CSR for 50 minutes before I was helped. Then, it took 45 more minutes to schedule another flight on American Airlines. The whole event was unnecessarily stressful."

Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."

Cons: "A $30 ticket ended up costing me over $200 because of all the extra charges for baggage. Never once have I been charged to take my guitar on a plane but they wanted $60 at the gate. Not to mention that I flew Frontier with my guitar for free 3 weeks before this happened. I will never fly with Frontier again. Do yourself a favor and choose an airline that is upfront about what they will charge you for."

Pros: "One of the worst landing I have ever experienced. The pilot pancaked the landing. Everything else went as expected. The seats were uncomfortable and small. The staff was super nice. Everything else went as expected."

Cons: "Lots of delays"

Cons: "carr y on 70 $"

Pros: "Everything was terrific from the desk crew to the entire flight staff"

Cons: "The whole process was bad... from checking in my bags to getting off the plane. The staff was somewhat rude, everything costs money, and the pilot flew like it was his first time."

Cons: "Beware of hidden cost- you need to pay for a 'carry-on' and seat selection (even within 24 hours of check in) Terrible crew- pilot never updated why we were on the runway and held up for 45 min after we landed. When air hostess was asked politely by one of the passengers, she rudely brushed him off and did not try to find out why. Phone service terrible- wait time over 30min with no option of call back or info about how long the wait time will be. Flight delayed for >3 hours- disorganized between landing terminal and baggage claim with no info Will never fly Frontier again unless they pay me."

Pros: "Overall cheap"
Cons: "I was told at boarding that I would have to pay for my carry on."

Pros: "Flight Attendents kept it Light Humorous and stresss free"
Cons: "In flight nausea"

Pros: "I loved this airline. The price was great. The seating was spacious and comfortable for the price we paid. The crew overall friendly. I would book with this airline again."
Cons: "The improvement that could be made is in customer service. Better customer service towards the fliers, friendliness and accommodating."

Pros: "Nitrogen/oxygen is free to breathe."
Cons: "if you can stuff everything in your one allotted carry on bag (that’s smaller than other airlines) then great! Otherwise be prepared to pay for everything. Taking your normal sized carry on? Pay. Luggage? Pay. Assigned seat? Pay. Food and drink? Pay. Reclining seat? Forget it. Tray table for food or drink? Keep dreaming. Leg room? Hahahaha! No. In flight entertainment? Entertain yourself. When all is said and done, fly a different airline if you want any of the above."

Cons: "Everything"

Pros: "Not much."
Cons: "First and LAST time flying Spirit. Once I had to pay the fee for having a carry on bag, the price came out closer to one of the airlines I should have used instead. The website address didn't even work from my phone, so I had to pay the $65 gate fee for the carry on. The seats weren't comfortable, didn't recline, no cushioning. No inflight entertainment of any kind. During the flight, I got up and went to the front to use the bathroom (which I KNEW was empty) and the staff directed me to use the ones in back. Why? And they never reduced the cabin pressure on the descent! The cabin was still completely pressurized for the higher altitudes well after we touched down. This feels like such an amateur mistake that simply isn't acceptable."

Pros: "Comfortable seats and mostly friendly crew"
Cons: "Judgemental rookie flight attendant Dimensions of a standard size carry-on bag were supplied on website but did not include the wheels. So in the end, I had to pay for a personal item at the gate - which should have been free in my opinion - only because the wheels stuck out 1 inch"

Pros: "They got me there"
Cons: "Spirit is a horrid airline. The counter people were rude the flight crew was rude and unprofessional. The spoke about passengers that were in ear shot of them. They were just plain rude to customers"

Cons: "I didn't like having to pay my bag twice. My flight was delayed 2 hours causing me many issues upon my arrival."

Pros: "Nothing"
Cons: "Door being closed when I was about to get inside. I won’t be boarding spirit again!"

Pros: "The crew was awesome!!"
Cons: "After buying my ticket, a day before boarding, I was charged separately for checking bags and carry-ones. Once I got to the airport, I was charged another $30 for the weight of my bag. I should have been made aware of these fees during the purchase of my ticket. Nearly $200 unexpectly taken away from my vacation fund. Soooo not cool. I believed I was getting a great deal, but in actuality I was being charged just as much as any other flight. The ride may have been better with another airline because the seats where compact, hard, and immobile. It’s definitely was my best experience."

Pros: "The price!"
Cons: "The seats are quite small, and the seats do not recline at all. So little leg room for those that are tall, like my husband."

Cons: "The crew very kind an smiley. Being in time."

Pros: "The price"
Cons: "Stewardess were really cool"

Cons: "Carry on bag costs 57 dollars!"

Pros: "Crew was friendly. The flight left on time. The plane was clean."
Cons: "Seats don't recline (that's really both good and bad). Spirit's a no frills carrier, so anything extra costs more."

Cons: "TERRIBLE SERVICE!! The flight was delayed @ Phoenix. Flight was supposed to leave at 12 55 am and it finally departed until 2:23 am. The representatives @ Phoenix told us we wouldn't have ANY issues with our connecting flight to FLL as they would use the same aircraft When we landed Dallas, they told us our flight to FLL was waiting for us which was a complete LIE. The representatives at Dallas were disengaged and didn't seem to look for options to get us out of there,. Finally, a representative came and told us we had 2 options: OPTION 1: Stay in Dallas 31 HOURS!! and take the next flight to FLL (no hotel arrangements were offered) or take the next flight to Orlando and move ground to FLL. Very disappointed with your service. NEVER FLYING ON SPIRIT AGAIN"

Pros: "flight was fine, crew was great and no issues."
Cons: "flight kept getting delayed and then would be pushed up."

Pros: "Nothing"
Cons: "Nothing"

Pros: "On time. Planes in good condition. Nice people."

Pros: "Nothing"
Cons: "No room no service horrible everything"

Cons: "Horrible customer service"

Pros: "Nothing"
Cons: "Hughes charges not made aware at booking. Cost nearly $200 more just for carry- on luggage! Price better overall with other airlines not booking through kayak. Tight seats. Wouldn't print out my checking in ticket without charging me. So many hidden extras, not worth the $30 initial saving. Very upset."

Pros: "We got to our destination safely"

Pros: "Friendly staff."
Cons: "Food options were terrible. The only hot food was a horrible, extremely processed, "Instant Noodle Soup""

Pros: "Everything went smooth."
Cons: "All the fees were too high and didn't like that they go up if you don't do it right away. I paid for a carry on and then had to check it and it cost me $5.00 more for a lot smaller bag what a joke! Large suitcase $50 little carry on $60 way to high!!!!!"

Cons: "They will charge you to breath on the flight. Don't get tricked by the low air fair, the extras will equal to more than any other flight you would've taken. $34 for checking in a bag, $32 for carry on. $5 for a soft drink on the plane. The customer service is also horrible all employees are extremely rude and don't care about you. I will never fly with them again and I suggest you shouldn't either."

Pros: "Low cost ticket"
Cons: "Higher cost of checked bag than other commercial airlines. Higher cost of normal sized carry-on bag where other commercial airlines are free. Different high charges of baggage purchases from ticket purchase, before online check-in, counter check-in and at gate which could be surprises for many non season travelers as well as online travel agents do not seems to provide enough info and alerts of the different charges of baggages, etc. Also charges for at the counter check-in is an absolute no no for travelers who may not be internet or computer literate."

Pros: "$45 Phoenix to LAX. Can't go wrong. My carry on easily met the requirements for the free bag. If you're going away for more than a long weekend probably makes more sense to fly another airline."

Pros: "Was a smooth, quick flight."
Cons: "Delayed a little over a half an hour."

Cons: "The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!"

Cons: "My flight and all other flights to Minneapolis were cancelled that day. My only option was to reschedule for the following day. Instead of dealing with that mess, I got a refund and booked a different flight with Delta. The whole experience has put a negative taste in my mouth for Spirit Airlines. Will not fly again!"

Pros: "The boarding process was actually fairly smooth and efficient."
Cons: "I purchased the Spirit ticket because it was ~$30 cheaper than my other options. I was okay with the connecting flights for the savings. Silly me, I didn't check the fine print-- Spirit charges to CARRY ON a bag. Both ways. The $30 I thought I saved was quickly erased when I ended up spending $90 to carry a duffel bag on the plane. All FOUR of my flights were delayed by nearly two hours. Seats were thin, sparsely padded, and cramped."

Pros: "The crew coming back had a sense of humor. Made it more enjoyable."
Cons: "Still think your luggage rates are outrageous. What I saved on flight the luggage check in rate made it more expensive. Probably won't use you again. Sorry, but money is tight. And charging the outrageoust rates for snacks. Shame on you."

Pros: "Flights were on time and smooth, crew was pleasant."
Cons: "A lot of extra cost with Spirit which you don't see when you book with sites like Kayak. Spirit charges for seats if you want to select one and charges for every bag, including carry ons."

Pros: "Low cost"
Cons: "Crowded seating"

Pros: "There was an unruly passenger on board and the crew handled it very well."
Cons: "The almost 3 hour delay in leaving Phx. which messed up our plans at our destination."

Cons: "Flight was cancelled when I arrived at the gate. No notice and no alternative flight for two days."

Pros: "Flight canceled"
Cons: "Flight canceled and didn't offer anything except a refund"

Cons: "3 hour delay. No excuse, no vouche; nothing. This company is worthless. I understand low budget travel but this cost me more because they SUCK."

Pros: "I arrive home"
Cons: "Extra Charges for everything. Seats do not recline, etc."

Pros: "Nothing."
Cons: "Everything. Not worth the time, only saves money for emergency flights."

Pros: "The check-in staff looked at my two bags and believed that I could combine them into one carry-on. I expected to pay $50 for second bag but with their encouragement I was able to turn it into a single bag. I never expected Spirit to actually try to help me save money, but they did. Once on board, the seats were more comfortable and spacious than I had been warned. In fact, on non-economy carriers, I have been more squished than I was on this flight. What I really liked was that it was a direct flight. I was prepared for no snacks or drinks. In fact, I preferred the lack of interruptions. One backpack is all you can carry for free. If that is all you need, Spirit may very well work for you."

Pros: "the crew was friendly on the trip TO Scottsdale..."
Cons: "on the way back, just ok. The employees at the gate in Phoenix airport were making already delayed flight at 2 am even more tedious of a process.... directions dragged on, seats were mixed up... "you will need to listen to understand"... she should have been making it easy and pleasant for us. Also, we thought we got a good deal but add on baggage charges, pick your seat charge, ended up costing more than other airlines... the seats do not recline and seating is tight..so we paid more for a worse experience. it's impossible to sleep in that position. we will never chooses Spirit again"

Cons: "The seats were too squished and didn't lay back, but at least the flight wasn't full so we could lay down. That made it bearable."

Cons: "flight was more than a hour late"

Pros: "Crews was very good time on and off managedwell"
Cons: "Seating small"

Pros: "Nothing"
Cons: "Spirit is terrible"

Pros: "smooth flight, no hangups"
Cons: "The crew told us in the beginning that the toilet at the back of the plane was broken. It was a holiday weekend so I'm sure there wasn't just another plane sitting around to swap out for but it was really inconvenient and uncomfortable."

Pros: "Price"
Cons: "Baggage cost."

Pros: "Nothing!"
Cons: "On the first try, (last Monday) I didn't like the cancellation! On the second try, (last Wednesday) I didn't like the delay which would have made me miss my connecting flight! I missed work last week because of it. I had to get a refund and book another flight else where. I didn't make it home til this past Friday."

Pros: "The orange juice was great. I liked sitting in the big front. The lighting was good for reading my book which I did for the whole flight. The people I met on the plane were so interesting."
Cons: "I paid for a big front but was assigned a regular seat. The flight crew corrected my seating. In the future they said i should buy through the Spirit website."

Pros: "Y trip was good from Phoenix to Ft. Worth. The assistance to the gate and boarding was wonderful. The crew were pleasant and accommodating of and very helpful with my disabled Sister. They attended her every need. Which allowed me to relax and enjoy the flight."