Our flight from Raleigh to Seattle delayed by hour plus. We missed connection as we couldn’t get to next gate in time Then we waited till 2:30 plane and then sat on tarmac loaded for half hour then our luggage couldn’t be found finally found where it was 2 employees sent us in wrong direction
They were really helpful with every question and my kids had never been on a plane and the staff made them feel comfortable
The merging of Kayak & the airline’s website was not always clear. Both on their own provided adequate Information about the flight. I had some challenges retrieving the boarding pass. I relied on the agent & may have paid the baggage fee twice.
Tucson AS767 flight yesterday from Tucson to SeaTac international Flight left Tucson around 7:44 am My name is Tanya Blendheim and I had a horrible experience yesterday morning at Alaska Airlines desk leaving from Tucson AZ. The agent was extremely rude and questioned everything about my trip. First she said (in a less than pleasant tone) you know your flight boards in 8 minutes? And we stop checking luggage 15 minutes before boarding. I acknowledged the first statement, but said that I didn't know about the check bag policy. (Another passenger, a man, was right behind me and he was denied checking his bag, which made him have to go back to his car to leave liquids behind) I also needed wheelchair assistance for my friend. I ended getting the wheelchair myself. The agent also said I wasn't checked in, which I was. One person in our group was no longer flying. She also said I had to pay $40 to check my bag and that my bag was 6 pounds over. The thing is, everything she said to me was said in a sassy tone and that was not professional or necessary. There are ways of informing customers of what is happening, without being condescending or rude.
very nice blankets and comfortable seats. great service. Great flights.
I’m biased. I work at the airport and within these systems so I know how to be effective. On top of that part though everyone was friendly and helpful. Both legs of my trip were on time. My baggage was handled with care. Alaska’s part of my experience was top notch.
Hello, Our flight arrived late, and the flight we were to connect to the departure time was moved up. At first our flight was scheduled to arrive at 10:40, but it arrived at 10:56. Our connecting flight was scheduled to leave at 11:25, and it was moved to 11:20. Also the terminal was moved from N to S. N would have been in the same terminal as the one we arrived in-- to get to S we had to take 3 trains to get to. And when we arrived at the gate, around 11:15, they said the gate was closed and would not open it. We had come from a funeral in Boston, and the person that helped us get new tickets said, "did you come from a girsl trip?" No, we did not. We were coming from a funeral. This experience was not what we expected/wanted. My friend, because she had to run to S, got a migraine and turned pale. In addition, I paid an extra $70 for an aisle seat that was more upfront, to make sure I can get off the plane faster and make the connecting flight. The fact that the plane not only did not wait, but left earlier, is absolutely unacceptable. This was a terrible experience, and I hope that I can be refunded for this horrible experience.
A gentleman at the desk for my boarding from Seattle to Anchorage randomly selected me and told me they would need to check my carry-on despite having multiple lithium-ion batteries all of which were in communication devices essential for time in Alaska. There was ample overhead compartment space and I was lucky non of my equipment was damaged due to his unnecessary use of power. A quick check with the flight crew would have likely resulted in an answer that ample space remained allowing me to keep my personal and important items near by. I did lose WiFi twice and that detracted from my entertainment which I do not commonly use.
Flight was cancelled which destroyed the rest of our journey.
no lounge in Orlando while waiting for flight no inflight entertainment screens in first class
The agent at check in and at the gate were less than thrilled to be at work. I'm not a fan of Kayak's placement on the plane. I got put in the middle seat and none of my preferences were used.
In ATL they have two sets of departure screens. Follow what is on your airline's departure board - the ATL Airport Authority departure board had completely incorrect details about the gate assignment for my flight, which would have made me miss boarding.
Flight was delayed it was hot while sitting on the plane, one engine was working on the plane until they had to do some jimmy rigging down the runway in order for the other engine to charge up. It was ridiculous
The flight was very good and the staff was very friendly and helpful!
The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
Very easy to use and convenient, you can perform any action within the same portal
In a world of delays, Delta was on time both ways! Boarding was fast and efficient. Staff was friendly. AND wifi worked.
Flight was delayed, we could have been notified earlier and in a consistent manner. App was not refreshing for another passenger to get the latest flight status. We could have stayed and waited at the hotel instead of waiting at the airport had we known the flight was going to delayed for more than 5 hours. The toilet is too tight, and needs to be cleaned more frequently (every hour). The entertainment screen froze, the touch screen not responding to touch. We were upgraded to comfort, it is more comfortable than regular economy seats.
The flight was way too HOT! And the plane did not have any in-flight TV entertainment.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
Flight delayed two hours , missed connection flight then connection cancelled- horrible experience with hotel
Omg the disaster at the security was on another level! “Go to this end, sorry closed now, go to that end”. Ridiculous! This took over an hour! As far as the airline was concerned although I booked nearly a year ago I couldn’t get my bag tag - stand in another 15 minute line or my seat on Hawaiian Airlines- 5 more minutes! Then my TSA status was denied. Like what the heck! Makes a person not want to travel with this amount of incompetence
The Honolulu Hub needs 2 to 3 times the amount of things to do as well as shuttles that transport to/from gates and terminals. Arriving from OCONUS locations; transferring to CONUS locations its a miserable experience. Fetching and re-checking bags, then returning to a gate across the airport take longer than any other large airport. If youre confused by what I mean, the process goes like this: Disembark plane Walk a mile to the main terminal Walk half a mile to baggage claim Wait 40 minutes for baggage Walk a mile to re-check-in baggage Wait 20 minutes for checking in those bags Fo back through the wrong TSA line because the signage is poor Almost miss the connecting flight because your gate is across the airport.
The checking was disaster, the crew wasn't behave well. It took us two hours to check in, after that thr line at the TSA was long, we barely make the flight. Bad airline
Fabulous if you have a portable wheelchair. They can store it in the galley and you can just walk out with it. Really nice and the flat seats are just incredible, very nice. iPads for movies, also pretty nice,
The crew were exceptionally nice and accommodating. My wife was tired after the flight from Haneda, Tokyo. They let her sleep and served her dinner later after she woke up, before we landed in PDX.
No charging outlets worked. Other than collecting trash attendants didn’t come around. No one could hear flight attendants announcements during the flight. Seat pads were horrible. Sitting on a board for 5 hours. What happened to Hawaiian airlines comfort, hospitality, and extras? Our pilots did an excellent job trying to minimize turbulence and incredible job in landing in windy conditions.
I like that if they asked you to checked in a bag at the gate they give you priority to board
Horrible food and crew. Crew were laughing and talking loud while people were trying to sleep
Yall need to integrate your system with Alaska more efficiently. They booted me off the first flight because of a discrepancy on your end.
Booked through Kayak Business, had a seat in middle and towards back due to booking rate, not comfortable.
Was great in general, try to respect time and excuses when slight changes have been made, appreciated!
A long delay. Don't travel late in the day.
Super friendly with lots of drink options an entertainment. Friendly crew.
Standard flight with a drinks and a snack- overall very quick flight. The flight attendants were very strict, bordered on rude.
Outstanding service, efficient & friendly crew, flight was safe, comfortable & on time
Delayed - weather wasn't bad at either end. Also sat on tarmac in ORD.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
The crew was great. Very friendly and responsive. The plane was old, small and tight. We ran out of overhead space and I had to check. Middle seat was particularly tight.
The flight crew on this leg of my trip was very friendly and pleasant. Every one of them was humorous, as well as helpful and accommodating. This group was BY FAR the best crew I’ve flown with. They deserve kudos.
Flight left early and arrived 30 MINUTES early at the destination. Smooth trip.
Flight was 3 hours delayed. They gave our plan to two other routes. Need to knock that off.
The captain announced to the cabin there would be a delay because they observed a "cut" on a tire during precheck that needed to be cleared by maintenance. We were delayed during this inspection and allowed to proceed after maintenance "measured the cut and decided it was acceptable". My complaint is not about the delay or due diligence. I wish the captain had been more generic when making his announcement. I was a nervous wreck all the way to Charlotte worried that we would have a blowout when landing!
The flight was on time and the landing was very smooth. The crew and flight attendants were all very friendly and professional.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
I appreciate that I finally got the seat I paid extra for this time. Thank you
Half of the TSA checkpoints at PHL are closed. Also, there is no standby for first class passengers. You can only standby for coach. Very dated policy and inconsistent with peers.
It would have been nice if American tried to care.
Delayed initially because they couldn’t print the flight details. Poor instruction on delay. When I got on the plane the flight attendant argued with me about whether my carry on would fit (it did, although she didn’t acknowledge that). No greeting (other than arguing with me) getting on or off the plane.
Beverage service was not good. Also just one service in 5 hr 30 min flight. No ask fir water ir anything beside one time beverage service.
