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Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."

Cons: "Having food & being on time would’ve been nice?"

Pros: "Lift off and landing was excellent"
Cons: "Nothing"

Pros: "Efficiency"
Cons: "Snacks?"

Cons: "Wifi didn't work"

Pros: "Quick Boarding Awesome staff"

Cons: "food options"

Cons: "Delta comfort works especially for one who is handicapped"

Cons: "WiFi didn't work"

Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."

Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"

Pros: "Accurate arrival time"

Pros: "Snacks were good. On time."

Cons: "The airport."

Cons: "Delays due to Democrats not making deal"

Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"

Pros: "Nothing"

Pros: "Fine, courteous"

Cons: "they did not serve food in my section at all."

Cons: "dirty plane"

Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"

Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."

Pros: "Everything"
Cons: "No chicken sandwich."

Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Cons: "Bad information about delays"

Pros: "Customer service"

Cons: "The flight is delayed 3.5 hours."

Pros: "EXcellent"

Pros: "Comfortable temperature in cabin!"

Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."

Pros: "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."

Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"

Pros: "Left ontime, arrived 30minutes early."

Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"

Cons: "Arrived at my destination almost two hours after the initial arrival time"

Pros: "Love Delta...plenty of legroom. Nearly always on time"

Pros: "30 min. early!"
Cons: "Only pretzels"

Pros: "nothing"
Cons: "I will avoid the airline at all costs"

Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"

Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."

Pros: "Wonderful staff, very helpful after our plane was diverted"

Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."

Cons: "No good food options just peanuts and drinks"

Cons: "Everything was ok"

Pros: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Cons: "The wifi didn't seem to work at all on the plane."

Pros: "The stewardess that had the big hair and is from Tennessee was wonderful. She went above and beyond for anyone that needed her."

Pros: "Wonderful"

Pros: "There should atleast one checked luggage"
Cons: "Too expensive and baggage charge is additional which does not make any sense"

Pros: "Polite attendants."
Cons: "Overall look of aircraft is poor. Ac Outlet was not working. Snacks were terrible. Dirty."

Cons: "More leg room"

Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"

Cons: "The baggage claim took forever. And the flight was late."

Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."

Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."

Pros: "excellent flight. on time and no issues"

Pros: "Good movies"
Cons: "not enough food"

Pros: "It is good"

Cons: "No tv on seat. Those dumb comedy tv show"

Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."

Cons: "The boarding experience is awful. I wish that there was more order to the boarding process such as with Southwest Airlines. There is simply no control over rude passengers who push there way to the front."

Pros: "at least flights were on time. 20 minutes delay is not bad."

Pros: "Nothing."
Cons: "Cramped, claustrophobic space. Cabin too warm."

Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."

Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."

Pros: "Aircraft comfort and entertainment options"

Pros: "I like it! Thank you, kayak"

Pros: "Friendly and prompt service."

Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."

Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."

Pros: "Entertainment and great beverage options"

Pros: "Seat were comfortable and I didn't feel claustrophobic."

Pros: "Todo muy bueno"

Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"

Cons: "Boarding late"

Pros: "Friendly staff Smooth ride On time"

Cons: "Always delayed"

Pros: "NOTHING"
Cons: "Everything. DELAYS___DELAYS"

Pros: "Pretty comfortable"

Pros: "On time."

Cons: "Got cancelled"

Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."

Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"

Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."

Pros: "The TIMING AND ATMOSPHERE"

Pros: "Very professional"
Cons: "We didn't leave on time"

Pros: "It was fine. I was comfortable and I slept throat most of it."

Pros: "Not much"
Cons: "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."

Pros: "Everything"
Cons: "Nine"

Pros: "Everything was very professional."

Cons: "90 min late"

Pros: "A breakfast offering at any time would be great."
Cons: "Too many people getting on at same time."

Cons: "No wifi"

Pros: "Boarding was smooth"
Cons: "It was fine"

Pros: "I like your update e-mail. Every thing was so perfect. Good luck in your business(: Sincerely, Parvin Haji-Djafari"

Pros: "Good"

Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"

Cons: "Gate changed and baoarding time changed countless times."

Cons: "No tv."

Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."

Pros: "Meh. Once we took off it was fine."
Cons: "It was almost 6 hours late. Performed brilliantly like a classic United delay updated in 30 minute increments? Could have taken the next two flights and left earlier. Could have driven and got there earlier. Luckily we were able to get three really crappy seats on a later connection to Frankfurt"

Cons: "Gate crew was grumpy. Treated passengers as children"

Pros: "Efficient"
Cons: "Small seat space"

Pros: "Flight boarded quickly with enough room for my luggage in overhead bin. Seat by the window had enough leg room with a bag underneath the seat. Flight landed safely."
Cons: "No assistance with placing and removing luggage from the overhead bin by the flight attendants."

Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."

Pros: "leg room was great, i was treated with respect everyone did a good job, from the people at the gate to the pilot and stewards."
Cons: "had to peice together the flight, would have liked to have gotten all wiith one purchase"

Pros: "Clean, New airplane, roomy seats. No complaints!"

Pros: "Rare that you can sit in any seat A huge jet, only 26 passengers Smooth flight Left early Arrived early *****"

Cons: "There was a gate change and I did not receive notification. There was no email, text or app change nor was it announced over the loud speaker. I had to get a hotel for the night and I'm flying standby in the morning."

Cons: "I don't have a problem with a flight being delayed for any reason. That is simply one of the hazards of flying. However, the PIT->ORD flight was delayed multiple times for unknown reasons. If the airline would have given a realistic timetable, customers could have managed their time much easier. Instead, United Airlines kept delaying takeoff for 15-20 minutes, multiple times. When they finally get the customers into the boarding process, they act like they're doing you a favor. Poorly managed, customers manipulated."

Cons: "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."

Pros: "On time; good legroom"
Cons: "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"

Pros: "Short, smooth flight Efficient boarding of crowded flight"

Pros: "It was in time. The flight attendants were nice."
Cons: "It was crowded."

Cons: "the wifi connection did not work."

Pros: "Leaving and arriving on time Comfortable head rest Option to watch tv for free"
Cons: "Inefficient boarding process led to confusing lines at the gate and slow movement on the plane."

Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."

Cons: "Flight was delayed by handled quite well"

Cons: "You will be seeing a formal compliant and expect a refund. We will not be using Kayak again."

Pros: "The experience overall was good. Loved having the plug outlet."
Cons: "Wish I could have had the entertainment on the app."

Pros: "Times"
Cons: "Everything else"

Pros: "The onboard crew was lovely, I especially appreciated them asking those who were not transferring to another plane to wait until those who were got off as we were 45 minutes late"
Cons: "The male gate agent in pittsburgh was the rudest and least helpful person I have every met in all my travels. When flight was delayed for weather reasons, and looking like we might not connect in ORD he could only say 'call united'"

Pros: "NOTHING."
Cons: "We had a confirmed reservation on tickets that I bought months ago. However, when we went to get our seats, the flight had been oversold. We were involuntarily booted off the flight- even though one on standby got a seat, and another person did not show up- we could have gotten on the flight! We were heavily compensated and the staff were as generous as they could be, but it was completely frustrating and upsetting when you have to go through that, after ahead time planning to be booted off a flight like that."

Pros: "Nothing. I didn't take off yet. The flight was cancelled. I got 5 hrs sleep and had to be back at the airport, so I can have the longest day ever, but I guess that doesn't matter, because nobody does anything except shuffle you along"

Pros: "Because my flight was delayed for three hour from Pittsburgh to Chicago and sit there for eight hours until my next flight to Sacramento and I was not happy"

Cons: "The refreshments should be better than a tiny packet of pretzels."

Pros: "arrived on time despite delayed departure"

Cons: "There was a fumble in coordination with the gates and the guy bringing the jetway so we were delayed waiting on him. Then unboarding took a long time. With my connecting flight being a half hour after we landed i would have missed my connecting flight if the second flight hadnt have been delayed."

Pros: "I was comfortable and didn't die."
Cons: "N/A"

Pros: ". We got back 30minutes early then schedule!"

Pros: "Pilot got is there 25 min early"

Pros: "Cost Ease of booking"
Cons: "delays (weather based )"

Pros: "On time."

Pros: "Everything else was fine"
Cons: "Not a lot of smiles"

Pros: "Still deciding"
Cons: "All flights were late."

Pros: "Quick check in!"

Cons: "Delayes"

Pros: "Trip was on time and a good experience overall."
Cons: "No Coffee"

Cons: "Lack of comfortable space. :-("

Pros: "I like the complementary soda. The boarding groups system is smart."
Cons: "I don't care for the wifi options. Loud children."

Pros: "Excellent"

Pros: "On time"

Pros: "As pleasant as possible."
Cons: "Nothing negative to note."

Pros: "Attendant was attentive to her job."
Cons: "The aircraft is uncomfortable."

Pros: ".The attendant was caring and efficient."
Cons: "The boarding process seems to be a cluster of misguided sheep. The aircraft is uncomfortable even for us thinner patrons."

Cons: "The plane was just small and I'm a big guy."

Pros: "I was so comfortable and I got to sleep"

Pros: "Very friendly and great service. Gave us drinks twice."

Pros: "The service for wheel chair people was excellent"

Cons: "Late no place for my carryon"

Cons: "No complaints"

Pros: "Fast and easy"
Cons: "Nothing"

Pros: "Crews were good"
Cons: "Restroom smells awlful"

Cons: "Uncomfortable"

Cons: "No lo vuelvo a usar, el cobro de la maleta es un robo, las demas aerolínea cobran 25 y frontier 40 es demasiado la diferencia y el valor del tk es costoso"

Cons: "carry-on $30?! check in luggage $40?! ridiculous."

Pros: "My seating upfront amazing , baggage claim was easy"
Cons: "Nothing"

Pros: "Cheap"

Cons: "No es posible que haya atrasos en los vuelos"

Pros: "Attendants were friendly, plane was clean, and the experience was overall great."
Cons: "It would have been nice if the plane carried wifi or some kind of tv/music option for entertainment."

Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"

Pros: "service"

Cons: "They lost my baggage..."

Cons: "Couldn't check in on my phone. Wading through all the extras with online check in"

Pros: "Fast and cheap"

Pros: "Everything! Great so much better than the bus!!"
Cons: "Nothing at all!!"

Cons: "To pay for every bags"

Cons: "All was well"

Cons: "pmanigl@yahoo.com"

Cons: "Not enough staff in the boarding area to ask about luggage etc"

Pros: "Pilot was nice"
Cons: "Very mean boarding lady in Denver!"

Pros: "Everyone was very friendly"
Cons: "Cokes, sprites etc should be free"

Pros: "Everything"

Pros: "I like nothing"

Pros: "Nothing"
Cons: "EVERYTHING"

Pros: "Cost"
Cons: "Delayed Boarding"

Pros: "Non stop"
Cons: "Fees"

Pros: "Nothing."
Cons: "Everything"

Cons: "Anything"

Pros: "Pretty much nothing."
Cons: "It was delayed 2 and a half hours. Bags cost a fortune. It was terribly uncomfortable."

Cons: "Delays are terrible"

Cons: "This airline had no movies."

Pros: "plane was delayed 1.5 hours , they did let us get off and walk around"

Pros: "I dont like frontier. suitcase is 10-50$ extra. Don't offers food even water"

Cons: "Yess"

Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."

Cons: "the same as above"

Pros: "No problems went very well"
Cons: "Nothing bad to say"

Pros: "Quick and easy boarding and security"
Cons: "It cost $20 extra for a crappy seat and more for a normal seat and $30 extra to take my single carry on. It would have been more honest to tell people these costs up front to allow prices to be properly compared."

Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."

Pros: "It's cheaper"
Cons: "No service whatsoever"

Cons: "The wrong carousel was announced for arrival baggage. People waited over 3/4 hour before I went to the Frontier desk to find out that it was carousel 10 instead of 3."

Pros: "Nothing."
Cons: "Fees for bags. Paid beverages No entertainment (tv's)"

Pros: "Bad service bad Airlines not comfortable... they charge $4 0 for carry on"

Cons: "The seat was back breaking. The service was horrible, very few options of food."

Pros: "For a delay of the wheel chair driver I lost my fly Vegas Miami. They give me another fly with stop in Chicago. That wasn't a problem for me, when I arrive to Miami 4 hour later my luggage wasn't there because was delivered in the original fly. When I went to Frontier desk in Miami looking for a north where I can get my luggage the two frontier employee don't help me in anything. The answer was: I have to dispatch two more fly and when we finish probably 4 hour later I can help you. I told him I was in Vegas siunce 9 pm last day and frontier was the responsible I lost my fly last night. The said sorry but they can do anything. A"
Cons: "Frontier most gave more employee working on desk. Also, the employee of Miami most be more polite and professional"

Cons: "Delay of two hours"

Cons: "1- solamente daban agua en un viaje de 5 horas 2-la comodidad terrible los acuentos parecian de bus de carretera ... Bueno el avion decia airbus pienso que esta aerolinia no esta capacitada de ningun modo para hacer viajes mas largo de 1 hora 3- de regreso las vegas miami nunca me ofrecieron ni agua 4-los acientos no se podian ni reclinar tan si quiera mi novio tiene los pies grandes y tuvo que ir doblado todo el tiempo ... Entre mucho mas no recomiendo esta aerolinia es barata pero lo barato sale caro gracias!!!!"

Pros: "Everything was excellent"

Pros: "There was no portion or attribute that was enjoyable"
Cons: "Lack of communication, seating, waiting area, temperature"

Cons: "The Spirit's seats look like punishment."

Pros: "The crew was nice. Flight was on time."
Cons: "Don’t expect comfort or amenities. I was looking for this flight time, so I booked this flight. Prices were not better, so go with a better airlines. You’ll be happy you did."

Pros: "Price of ticket"
Cons: "Late departure"

Pros: "Boarded flight quickly, flight left on time, flight was very comfortable, landed very smoothly."
Cons: "There was nothing i didn't like about the flight."

Pros: "I got to my destination."
Cons: "8 hour delay, no accommodations, flight attendants rude, was told I would receive a 100 voucher for next flight and did not receive. Overall, extremely unhappy with spirit airlines."

Pros: "The staff was fantastic"
Cons: "Getting on off the plane and switching planes Seemed a little disorganized today and it caused us to be even more delayed. I hope everyone made there connections today"

Pros: "The flight crew was so kind to move me. Definitely made it a more enjoyable"
Cons: "Make the seats wider or charge large people more money. This is crazy. I don’t like other people’s fat rolling into my seat. I should get a refund"

Pros: "Speed and efficiency"

Cons: "Snow and full parking lots put me 30 minutes behind my expected arrival time (still before boarding for the flight). Spirit wouldn't let me proceed to boarding. Then they delayed the flight for over an hour, but I was turned away. Very, very disappointing experience. They gave a flight two and a half days later and can't change my return flight. My 5 day vacation just became a weekend trip, when all they had to do was bend their rules a bit because of the weather. I was one of several people they did this to."

Pros: "Convenient"
Cons: "Short legroom"

Pros: "You think you’re getting a really good deal until they lie about the overhead storage being full and force you to pay $60 only for you to find out there is lots of space aboard. This absolutely didn’t leave a good taste in my mouth."
Cons: "My plane landed."

Pros: "Smooth landing and price of round trip tickets"
Cons: "Seats and the leg space"

Pros: "The trip was short and good"

Cons: "Luggage fees."

Pros: "The ease of getting home safely."
Cons: "N/A"

Pros: "Cheap"
Cons: "Uncomfortable"

Pros: "Nothing"
Cons: "Everything"

Cons: "Long lines, delays and unhappy employees"

Cons: "insolent, incompetent woman at baggage checkin"

Pros: "Nothing"
Cons: "Too expensive!! They charge you for all"

Pros: "It was okay"
Cons: "Entreteimen we didn't have any? ???"

Cons: "Flights departures always delays And in my case was an our."

Cons: "Everything I didn't like it"

Pros: "Should be illegal"

Pros: "Don't know"

Cons: "Spirit Airlines owes my a carryon bag refund of $45. I ordered my bag online and went to check in but found out my computer bag was free on plane. Spirit refused to refund."

Pros: "Accommodations for my painful knee and my wife."
Cons: "I still don't have my luggage."

Pros: "Prices of baggage"
Cons: "Nothing"

Pros: "Quick trip"
Cons: "Long talking"

Cons: "Did not expect to pay for luggage."

Pros: "Spirit have los t me as cuatomer fir ever."
Cons: "For ever you have lost a customer."

Pros: "Fly attendant very friendly"
Cons: "passengers did not follow airlines rules, for example they stand up when the sign of keep seat belt was on. They should not move around or stand up"

Cons: "Na"

Cons: "All the additional fees, provide free food and beverage."

Pros: "Nothing"
Cons: "I didn't like anything"

Cons: "exsisive hidden charge for luggage"

Pros: "Nothing"
Cons: "Timeliness, comfort, food, additional fees"

Pros: "Affordable price"
Cons: "Chairs do not recline"

Cons: "Person speaking over PA system need to speak clearly...spoke with heavy spanish accent"

Pros: "Nothing"
Cons: "Everything"

Pros: "Horrible"
Cons: "Everything"

Pros: "nothing"
Cons: "Everything"

Cons: "Delay delay delay"

Cons: "Not enough leg room"

Pros: "Friendly staff"

Pros: "Friendly"

Pros: "Loved that I got exactly what I paid for! No frills is fine with me, staff was nice, seating was addiquate."
Cons: "Web site was not user friendly."

Pros: "Staff minus one was friendly"
Cons: "I'm small - still VERY uncomfortable"

Pros: "NOTHING"
Cons: "EVERYTHING"

Pros: "Nothing"
Cons: "Everything"