Daily cleaning, installation of cabin HEPA filters
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 15h 05m
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Scores according to KAYAK customer reviews
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Nice leg room, snacks, drinks."
Cons: "It was freezing! Seat cusion wasn't very comfortable."
Cons: "No blankets, no earphones, rude crew. Jet Blue used to be top notch, special. Now it’s just another packed crew with union attendants who do minimal and I mean minimal effort to make passengers happy."
Pros: "Always excellent service ! Great staff, great pilot, great snacks. First class. ( even in coach)"
Cons: "Everything was great! No complaints!"
Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."
Cons: "Flight was delayed for almost three hours. Ver inconvenient for the traveler and the ones picking us up at our destination."
Pros: "I assume it's a well-known fact that airlines exaggerate the actual flight time to create an illusion of early arrival. However, the net result is sitting on the tarmac because the arrival gate is occupied...for an hour."
Cons: "See above"
Cons: "Over hour delay on runway."
Pros: "Crew was fantastic!"
Cons: "the screen above the seat was broken and couldn't turn off it off. Was very bright for the duration of the flight."
Pros: "The crew was very kind, but the pilot did not inform the cabin what was happening often enough."
Cons: "There was over a four-hour delay to board and 2 more hours on the jetway before we took off. I ended up having to re-route through Long Beach and pay $75 more to get home."
Pros: "Our flight was delayed and she made sure we will arrive in our final destination with no kinks or issues We were Re routed to Washington Dulles Airport instead of LAX and flew all the way to Cebu Philippines via Korean Airlines which we were grateful and happy"
Cons: "The flight attendant was rude and they would stomp thier feets while walking throught the airplane waking everyone up."
Pros: "Thank you for the leg room! While all the other airlines are packing people on the plane like sardines, thank you for treating your customers, especially the economy customers like human beings. I can’t emphasize enough how much that will affect my travel choice and I am not even a person of big built."
Cons: "The head rest did not have the bending capability so the head can’t rest comfortably to either side while sleeping."
Cons: "The plane was a half hour late again, and the entertainment system did not work for the entire flight. Then we were stuck for another half hour on the runway waiting for a gate to open. Out of three JetBlue round-trip flights I’ve taken two were late both directions. At this point I plan on going back to Delta."
Pros: "we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating!"
Pros: "Excellent experience. Jet Blue is the best airline"
Pros: "DirectTV and snacks."
Pros: "Crew on ground and in air were great. Great entertainme"
Cons: "They ran out of food to purchase. Not even one choice of food. They kept pushing snacks. Stock more food!!!"
Cons: "My assigned airline steward seemed as though we were doing him a favor in flying with jet blue. Pleasantries such as a smile and a sincere your welcome really don't cost much, but give a good impression of the company your happy to work for. He must not be happy to work there."
Pros: "everything was good except that I didn’t like to pay for blanket"
Cons: "to pay for blanket"
Pros: "Very smooth pleasant flight"
Pros: "Literally the worst flight I’ve ever been on in my life."
Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."
Pros: "The crew was very nice and helpful made me feel safe. The entertainment was excellent. Loved the snacks!!"
Pros: "entertainment and crew were top notch arrived ahead of schedule"
Cons: "i wish free meals were still offered"
Cons: "We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied."
Pros: "New plane with self service snacks and drinks."
Cons: "3 HR DELAYED DEPARTURE... IT WAS SO TERRIBLE.. NO CARRY ON LUGGAGE SPACE ON BOTH FLIGHTS"
Pros: "Courteous staff"
Cons: "Long delay in cold terminal"
Pros: "Boarding was quick and easy, and they had lots of options for entertainment"
Cons: "The plane is very cramped. I am a very small person and I still felt like I couldn’t really move to get things under the seat in front of me. The crew also only came around with food once during the flight, and I happened to be sleeping then, so I didn not get a chance to have any food."
Pros: "I liked that Jet Blue has a really big selection for viewing/listening."
Cons: "The crew announced WI-FI was broken, and then the movie I was watching, cut out."
Pros: "Quick security check."
Cons: "Temperature to hot in main cabin during flight."
Pros: "Lots of legroom, courteous staff."
Pros: "This has been my worst flying experience ever. I arrived to the airport at 9:30 pm for my 11pm flight. Long story short, I was told repeatedley by jet blue and tsa that there is no issue and that the flight was not going to leave without me. Ii ask several times that they please move me to the front to make it to the gate before closing. After being assures several times by tsa and jet blue staff i was okay, i finally made it to the gate and lo and behold, its closed,"
Pros: "Lots of leg room. Entertainment on tv was available."
Cons: "Why does it takes so long to exit? I guess that’s how it always is."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Pros: "Friendly crew and highly comfortable flight. Will be switching to Jet Blue!!"
Pros: "In flight entertainment was great"
Cons: "On a 5hr flight they stopped service after 2hrs and never offered any food for purchase. We were limited to the free snacks only which was lame."
Pros: "The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting."
Pros: "Lots of leg room and good entertainment."
Pros: "Crew were fine, boarding was easy. But on a 6 hour flight you have an expectation that the media will work, especially from Jet Blue since that’s what they build their business on."
Cons: "50% of the entertainment consoles were not working."
Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "There wasn't much to like. The entertainment selection was decent, but considering that it crashed continually throughout the flight, and then stopped working halfway through, selection didn't mean much."
Cons: "Wifi - didn't work the entire flight (nor did it work on my outbound flight either). Entertainment system - kept crashing in the middle of watching movies, and then ultimately stopped working altogether (with 4.5 hours left in the flight). The seats are TINY - I've flown Mint class several times, and while it's great that they've created such an awesome experience up front, the coach experience has REALLY suffered."
Pros: "Nice employees"
Cons: "Flight arrived on time but we didn't board until scheduled departure time. Seats are too hard and uncomfortable on the bottom."
Pros: "Free wifi, snacks, Dunkin Donuts coffee and movies. Friendly employees, clean plane. Made the six hour flight a breeze."
Cons: "Great flight all around."
Pros: "On time and great seats, lots of room"
Airlines flying from Ponce to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights