Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase.
Pros: "Smooth. We will definitely fly AA again."
Cons: "Why are seats so small?"
Cons: "The flight was late with no explanation. The incoming equipment was at the gate in time."
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Cons: "Plane was delayed 3 hours, then delayed 30 minutes more because a flight attendant went to the wrong terminal. AA offered food to us, but this was after I had purchased food from a restaurant in the terminal. Would have been nice to at least offer free WiFi on the flight."
Pros: "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
Cons: "bags were a bit delayed in delivery to baggage claim."
Pros: "Worst flight crew in business class ....super lazy"
Pros: "Crew had great personalities"
Cons: "Late to leave and arrive"
Pros: "Very cool touchscreen players on the back of each seat."
Cons: "The lights were on 90% of the flight...a night flight."
Pros: "Good boarding and on time departure."
Cons: "1) Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move. 2) Very poor attitude of crew member when asked a question when she was serving drinks. She had a very unpleasant face, and her attitude was like she was not happy on what she was doing"
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Pros: "Nothing, okay the movie"
Cons: "Flight attendant in back rude from start to end for no reason."
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "There were no TVs for each passenger especially for a 3+ hour long flight which was disappointing."
Pros: "Very nice crew. Thank you. I get to see my family."
Cons: "never made the flight. a day of misery thanks to poor communication within one world, AA rigidity, and chaotic long lines at FlightConnections, Heathrow."
Pros: "The crew was very nice and helpful"
Cons: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "We had some light turbulence but other than flight was great."
Pros: "Power kept me working, big value to me"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Cons: "The crew wasn't very friendly - which is something I have noticed between AA and United. United seems to be much more friendly and welcoming."
Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"
Pros: "Boarding was very efficient"
Cons: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Great announcements by lead flight attendant."
Pros: "Except for comments under what I didn't like. AA experience was O.K."
Cons: "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
Pros: "Everything went smoothly"
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Cons: "Sat on the ground for an hour."
Pros: "I was shocked to finally get a snack. Seems like years since that happened. And we arrived in Indy thirty minutes early!"
Cons: "The flight was incredibly delayed."
Cons: "Flight was very late. Boarding was not good!"
Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Pros: "No complaints. Love American!"
Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"
Pros: "The crews not responsible for AAs garbage corporate policies, and were empathetic"
Cons: "No pilots, and mechanical issues."
Pros: "The crew was excellent and the plane was new."
Cons: "The seats are entirely too close together. If I wanted to be crammed in uncomfortably close to the seat in front of me, I would have chosen a budget airline like Spirit. I am not a large person by any means in terms of height or weight, and I cannot imagine how anyone who is relatively tall could ever be comfortable on your airline. Will not likely book again."
Cons: "this was the first time a I have traveled to the US and I was stranded at the Louisville airport after the flight diverted due to bad weather. I was offered no alternative transportation to Indianapolis. I was totally lost being in a strange city without support. finally I had to take a taxi which was very expensive"
Pros: "I somehow made it to IND"
Cons: "Everything. I had to be transported by an old unsafe looking bus to a separate terminal and had to climb up and down emergency stairs (not handicap friendly), also I have 2 roller bags I carry on to every flight I have ever taken without issue and they charged me $25 per bag to check because it was a "snug" fit into their dimension box. Also gave no snacks and only half can refreshments, no entertainment."
My flight got delayed, then to make it better I had to stay in Las Vegas for 12 HOURS
Pros: "The crew was very kind! The flight was fine."
Cons: "I would have liked to see a little more social distancing precautions taken. There were none. That’s just my personal feelings."
Pros: "I like the option to have a big seat up front without the cost of first class tickets."
Cons: "Our luggage didn’t even make it on the plane! My husband was there on a business trip and now doesn’t have any of his tools for work for the week. Spirit told him his luggage didn’t even get loaded on the flight."
Pros: "The crew was super rude and not helpful to any of the guests. There was nothing to like."
Cons: "The plane had not been cleaned and there was gum on the tray table and food in all the seats. The crew had people clean their own seats instead of helping them."
Pros: "The craft was clean and the staff friendly. I guess it is nice to have an airline where you decide what perks you want to pay for, but any first-timer booking on Spirit should check out all of the extra costs before reserving their flight. It isn't the great deal it appears to be unless you are a Florida commuter."
Cons: "For a flight during a worldwide pandemic, it was terribly crowded. By the end of the 2 hour flight, my back and legs were aching from the inability to move in the small, closely packed seats. Sanitizer wasn't passed out, and it would have been appreciated."
Pros: "Smooth and quick flight."
Pros: "Mask covering one's nose was reenforced"
Cons: "Boarding started late"
Pros: "It was a quick ride"
Cons: "Not charging passengers for a drink that should be complimentary"
Pros: "Nothing at all!"
Cons: "Stop charging for a carry on bag to get over on your customers!"
Cons: "The flight got delayed 2 hours and then they reversed their decision and it got delayed back to 1 hour almost making me miss my flight. Also when we landed in Atlanta, it took another 10-15 minutes for the jet bridge to come to our plane. I hate spirit. Horrible airline."
Cons: "Seats are very uncomfortable"
Pros: "be on time and clean"
Cons: "yvon exelant experience first time flights in spirits"
Pros: "It was on time. Very good overall. 4.5 stars. Can't get the stars to show correctly"
Cons: "The plane itself was rattling the overhead storage bins in the descent. In The ascent and descent, a little bumpy now and then."
Pros: "My flight was very smooth, you get very pilot"
Cons: "I have to pay so much for my luggage. .when I get at the airport, it was my time with the spirit air lines...."
Pros: "First class seats for an extra $31 for my flight from Port au prince to FLL (almost 3 hr flight)"
Cons: "Boarding process was slow and not clearly marked for Speedy Priority boarding passengers. Flight was awesome otherwise use"
Cons: "They charge for water. The seats don’t recline. There is no wifi. My ticket cost $500."
Cons: "Very crowded airplane, no room for legs and I'm short, chairs do not recline, expensive to check in bags and they lost my friend's luggage without any proper explanation."
Pros: "Cheap comfort seats "first class""
Cons: "Website doesn't work for precheck. You don't find out about the extra cost for luggage until AFTER you buy the ticket. Waiting waiting waiting - EVERYTHING BEHIND SCHEDULE. Endless tedium and upsells. Annoying brand. More hassle for the same thing when you see the bottom line. SpiritAir? Never again."
Pros: "Boarded early and landed on-time."
Cons: "Extra charges galore. No drinks; not even water. $50 for 1 checked bag. Spend half an hour during flight trying to sell you their credit card. Sell you "security shortcut" during online check-in to get through TSA faster. Ticket agent says it is worthless and TSA agent says he has no idea what that is and you go through the regular checkpoint anyway"
Pros: "Arrived and took off on time; efficient crew"
Cons: "Seating is way too cramped; someone who is 5 ft tall and 100 pounds should not feel cramped in their seat!"
Pros: "Absolutely nothing"
Cons: "1) being left on the tarmac for over 2 hours on each trip. 2) canceled trip had to fly on delta in the wee hours of the morning. 3) being left on the tarmac for over 3 hours on the return leg."
Pros: "Good snacks"
Cons: "As if paying for my plane ticket was not enough. We had to pay for carry on and checked in bags. Then I thought paying 150$ for 3 bags would AT LEAST get us FREE snacks but no. I paid $20 For snacks. Would not ever use spirit again. Oh yea...you have to pay for your seat. Good luck if you got your ticket from spirit."
Pros: "The pilot made up some time so we weren't terribly late."
Cons: "The flight was 45 minutes taking off but the info board didn't reflect any information & we couldn't hear any announcements. The emails didn't arrive until we landed! It could have been handled much better."
Pros: "The fight"
Cons: "Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline."
Cons: "The long wait to board the flight"
Pros: "Nothing about Spirit Airlines is good."
Cons: "Doesn't accommodate passengers like AA"
Cons: "$100 R/T checked bag surcharge. No comp. snacks or beverage. Cramped uncomfortable seating. Inappropriate sale and hard promotion of Spirit credit card on both flights."
Pros: "It was a nice experienece"
Cons: "I was in Haiti flying back to Ft Lauderdale, arrive at the airport early, check in, go through security, have a seat to then find out my flight was delayed. Annoying but not the end of the world. A few minutes go by and an airport staff (not even a Spirit staff) comes over and says an announcement is being made and we need to go to the ticket counter. Get to the ticket counter and find out our flight is cancelled and there won't be another Spirit flight out of Haiti for two days!!! No effort was made to get us on a different airline, to refund our money instantly, to offer comps, not even to be empathetic. We all had to rush to other airlines and buy different flights home which cost an exorbitant amount. But the only other option was to stay stranded and homeless in Haiti. When I called Spirit later on that day, during a long layover, they gave me a hard time about refunding my money. It's been a week later and I still have not received all my money back. Never ever ever again will I fly Spirit."
Pros: "Cheap Travel Price"
Cons: "Very Rude personnel towards an older lady (65+) Hidden Fees for Carry on Bag Super High Prices for flight lunches"
Pros: "There was nothing to like"
Cons: "The airplane broke down, they lied to us about all thing. They kept us in the airplane for about 1 hr with no a.c. take off time was 10:00 am, it was close to 2:00 pm when we finally left Haiti. After all this, some people, including children were dying of thirst, spirit would not give them some water because they didn't have money. It was until about 5pm at the fll airport that I was able to find some water. Etc."
Pros: "I liked the way it flights and landing but I can't accept we need to buy even a bottle of water."
Pros: "The flight was exellent, but if they can change a little things that nice. Like give a little drink or something. Water or ..."
Cons: "I didn't like the fact I have to pay for all my luggage"
Cons: "They Went In My Bag In Stole 2 Cell Phones Gold LG And A Galaxy s4 mini Im Never Flying Spirit Again"
Pros: "New aircraft."
Cons: "Website, pricing."
Pros: "Flight was great and Safe"
Pros: "Absolutely nothing!"
Cons: "This is the most horrible flight I've ever experienced. They start by nickel and diming you to death from baggage to to charging to print your boarding pass. The seats are way too close together and the staff is rude. They will never get another red cent from me"
Pros: "It was fast"
Cons: "Paying for luggages"
Pros: "Its over"
Cons: "Literally the most uncomfortable fli"
Pros: "Cheap flight, crew very friendly and funny"
Cons: "Flight was an hour late"
Cons: "I have an issues with airlines and had to take another flight"
Pros: "great service"
Cons: "1 layover but only 1/2 hr"
Pros: "Base fare was lower than other carriers."
Cons: "Adding any baggage, snacks, or entertainment offset any savings and the cabin is as cramped as possible."
Cons: "I will never fly spirit again I shouldn't have to pay to check my bag in at all and my flight was delayed twice I am a diabetic so complimentary water would have been nice I paid 3$ for a HOT bottle water first and last time I'll stick with delta horrible experience horrible service"
Pros: "Seat was comfortable. Crew was pretty friendly. The flight was smooth. I was asked to sit in the emergency exit row, which gave me extra room."
Cons: "The boarding process in PAP was long with everyone called toi board at once (no zones or staggered boarding)."
Pros: "Absolutely nothing."
Cons: "Everything. Flight was 2 hours delayed and they wouldn't let us off the plane. There was a loud weird noise coming from the wings when they applied the breaks. Sounded like the plane was going to explode. I have taken many many many flight and have never heard anything like this. The crew was so rude and when I wanted to buy food they wouldn't except cash only cards. WHO DOESNT TAKE CASH?! Its pure money. So I went hungry for 5 hours."
Pros: "Great flight for the money. No complaints"
Pros: "Clean, both flights left gate on time"
Cons: "No comlimentry food ,even not whater. no room to move ."