Not good. One of my luggage is missing. And until now they can’t find it
As a first class customer, there was no power the entire flight which limited my ability to work. I find this unacceptable. The first 11 rows on the left side of the plan were out. I was only offered the option to charge my phone which was not the issue because my laptop was out of power. I asked if there was anything that can be done for me, and the answer was, "no". I was not offered any type of compensation for this AA problem which caused me unnecessary stress due to inability to address business issues on an already challenging travel day. Flight attendants tried to reset the power once but that was the extent of their support. Very disappointing for the lack of expected services on a flight. Please contact me with customer focused response to this complaint.
AA is flying sub par aging 787's to Tokyo. I fly other 787's long haul and these are at the bottom. Seats don't work well, tray tables don't work well and were dirty. The flight was great, the plane was not.
Not to have gotten delayed by 2+ hours for the fourth straight American flight. They're the worst.
Snow delayed boarding several times, which I understand happens. Issue I had was that after we did board, pilot told us we were going to roll out to be de-iced, then on our way. We were de-iced once, taxied to the tarmac and then stopped. Sat for another 30 minutes or so, the another de-icing. Then we rolled out to a parking spot, only to sit for another hour due to a traffic stop in DCA, which I'm confident they knew would happen before we boarded. Pilot gave no updates other than we had to hold, attendants did speak to the crew, but when asked, said the pilot would be updating us. We on the ground in the plane waiting for over 2 hours. They did communicate that bathrooms would be open, but no other news until we left. Would have been better to be up front about status.
I very rarely fly American and my experience today reenforces that is the correct decision. While the staff were all very courteous, our flight was first thing in the morning so there was no reason to be delayed, yet appropriate maintenance checks weren’t completed prior to our flight so we were delayed multiple times. Not a great showing, American Airlines.
Generally good. Flight left on time and the seats are comfortable. Plenty of space in front if you in you choose a comfort plus seat, completely worth spending the extra money given the amount of hours the flight lasts. The food tastes good but I would say it’s a the amount is too little. The crew was friendly and efficient. There was a some turbulence at different points into the flight. American Airlines has good deals to NZ if you book with plenty of time before you plan on going.
I was trying to take 2 one and a half hour one way trips and I experienced almost 20 delays over the course of those two trips. Only a few of them were due to weather the rest was disorganization
No enough space plus only allowing one laggage instead of two like other airlines.
Great flight - friendly and attentive team! Seats in coach were comfy, but a little cramped - but that is the case with all airlines ;)
Flight departed significantly late with no announcements being made. Woman behind me would not allow me to recline my seat so I was unable to comfortably sleep. Flight attendant not very responsive. Slow to pick up garbage after meal. Not a good experience at all. I felt like cattle rather than like a valued customer
Boarding was extremely challenging, long lines and wait time, almost missed my flight.
I checked a bag and there was only one agent to assist all customers with any issues.
Hoping for small compasation for having to rebook my trip back cause i had to miss 6 hrs work
Great setup on both flights except the last flight we got condensed dripping all over me in the last 20 mins of the flight
Delayed for 15 min due to maintenance. We were asked to wait to board as a family, but took longer than if we were not asked anything.
For the amount of money I spent, I definitely expected a better experience
For my third flight in a row on AC 737 Max 8, it was stuffy and warm, especially mid-cabin, Business Class and rear cabin were better. Very uncomfortable 5 hour flight. Do all 737 Max 8 maybe have an HVAC software problem as well or just Air Canada?
The international flights (interior space) is ridiculously small. The aisle way is similar to a discount domestic shuttle. Same applies to the intercontinental flights. The luggage storage space is also incredibly small. The entire experience is rough on a traveler and you pay with your hide and body for not flying let’s say an American or Delta type airline.
It was a very small plane and was ok. No food or entertainment so there should be an option for NA.
