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Pros: "Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next..."
Cons: "...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport."

Pros: "Staff was extremely nice and helpful"

Cons: "Short boarding time.missed the flight and had to pay."

Pros: "Excellent service"

Cons: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."

Pros: "Crew is phenomenal! Food was good. Comfortable overall"

Pros: "Very fast and cheap flight."
Cons: "Seats were extremely uncomfortable. Boarding was very chaotic."

Cons: "Great Airlines, accommodating"

Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"

Cons: "The airplane was full, and I suggest Lufthansa use a larger craft for this route."

Pros: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Cons: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."

Pros: "Flight on time, good service, helpful staff"

Cons: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."

Pros: "In this day of continuous service cutbacks Lufthansa has managed to keep amenities that make long flights bearable. The boarding was early and efficient. Meals were decent and plentiful. Hot hand wipes were provided. Hundreds of video entertainment options and fairly friendly English speaking flight attendants. I recommend paying the small upcharge to choose seats with extra legroom. totally worth it on the long haul"
Cons: "Be there early. They board early"

Pros: "The entertainment was wonderful the staff was nice."
Cons: "CONSTANT ANXIETY!! Our flight to Chicago was delayed. By 2 hours. This normally is not a big deal but it caused us to miss our connecting flight from Munich to Bremen. Then our new flight with a later time to Bremen was cancelled 20 minutes prior to boarding with no more flights to this area. The service center helped us redirect another flight to Hamburg, Germany. We had to fly to Vienna and then to Hamburg. We made it to Vienna after a 40 minute delay however, this delay caused us to miss our connecting flight once again. We were placed on an early flight the next morning to Hamburg which was an easy flight. When we got to luggage in Hamburg we noticed our luggage was missing. Supposably still in Munich. We then missed this flight and missed out on valuable time with friends who live in Germany."

Pros: "On time"

Pros: "Efficient"
Cons: "Plane was HOT"

Cons: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."

Pros: "Smooth and comfortable flight . Awesome service by the crew"

Cons: "Food Seats"

Cons: "It was cancelled and I had to wait in line for over one and a half hours to speak with someone to find a solution."

Cons: "Flight delayed because of a late/lost family, then made us late for connecting flight."

Pros: "Good crew, liked the food and service. Better aircraft interior."
Cons: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."

Pros: "Comfortable."
Cons: "Needed more visible organized pickets showing the seat ranges avoiding mixed lined passengers and delay."

Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"

Cons: "An hour + delayed departure and arrival."

Pros: "The food and drinks was very good."
Cons: "The flight was late."

Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"

Cons: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"

Pros: "Food was good Flight was smooth Pilot described flight path"
Cons: "Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am"

Pros: "Clean plane, decent entertainment options"
Cons: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"

Pros: "crew very helpful and accommodating. served two meals and complimentary beverages including beer, wine, spirits"
Cons: "movie selection limited"

Pros: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Cons: "N/A"

Pros: "Friendly service, everything very organized, calm atmosphere on board"
Cons: "Entertainment options pretty limited, personnel at check in for flight rather rude"

Pros: "Nothing"
Cons: "They cancelled my flight and I spent 7-8 hours on phone trying to resolve."

Cons: "Me ubicaron en el último asiento y no se podía reclinar."

Pros: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Cons: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."

Pros: "The Lufthansa flight was great. The food and drinks for 1 hr and 45 min was satisfactory. The airplane was clean and crew was friendly. Too bad only 10% of the flight was gone by Lufthansa. The rest was done by United Airlines. The airplane was new and clean, the crew was friendly as well.The food at UA was so cheap it is a shame. On the domestic leg they give you 5 fools fish or crackers and soft drinks for 4 hrs flight. At the same time each and every passenger was asked personally if he or she will buy breakfast making the person feel guilty if not buying breakfast."
Cons: "Lufthansa is good. UA food is cheap and not enough on the Trans Atlantick flight and hard liquor is not free. On the domestic flight they do not give you food even if the flight is early in the morning and 4 hrs long. That is a shame. Moreover they try to sale you a breakfast package that is design not to get spoiled for three months. The nutrition value of that package is zero even I believe it is bad for you. This is only in the USA. It is a shame how our Airlines treate the American passengers."

Pros: "I liked that they passed out hot towels and how often they came by with food and drinks! Every time I started to get thirsty they came by with drink service! The temperature was great and we had comfy chairs that made napping easy. The pullout tablet for games and movies was also a great surprise"
Cons: "Nothinf"

Pros: "Allowing people to cut in line No security No help Nothing dine"
Cons: "No communication No concern Hot tired hungry"

Pros: "Great flight attendants, very organized, punctual, and the planes were very clean. Amazing company."

Pros: "Extra leg room in the emergency exit area was great for a tall person. Good food."
Cons: "Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered."

Cons: "Our flight from SFO to Frankfurt was cancelled and we were re-booked on a very bad itinerary."

Cons: "I had ordered muslim meal but was served vegetarian (meatless) meal instead. Muslim meals can be served with halal beef,chicken, mutton or fish / seafood. Food served was substandard and tasteless."

Pros: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Cons: "Poor attitude and service in US from United flight attendants."

Cons: "Boarding was delayed. Though staff present at the gate, no announcements were made, not communicated to the passengers. All of sudden a big line to board the flight. Entertainment - when compared with other airlines, very few movies available."

Pros: "It was on time."
Cons: "It was overbooked."

Pros: "The customer service representative was able to get me on a flight that departed earlier due to its 2 hour delay."
Cons: "N/A"

Pros: "great and attentive service , team work the whole flight . we lacked for nothing !"
Cons: "great flight ."

Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Pros: "Everything works and quick to get to destination."

Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Pros: "Newer plane, crew was amazing, seats were adjustable"

Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"

Cons: "Lost all our bags so couldn’t ski"

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Cons: "lost baggage"

Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Cons: "Delayed!"

Pros: "Very friendly service!"

Pros: "Very friendly staff"

Pros: "In flight food was enjoyable"

Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Cons: "old plane, tight and uncomfortable"

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "Great crew service. Among the best ever."

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pros: "Price"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"

Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"

Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."

Pros: "everything"
Cons: "nothing"

Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."

Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."

Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."

Cons: "Airlines are definitely putting profits above passenger safety!! How could they fully book a plane during the COVID pandemic?? Shame on you!!"

Cons: "They lost one of our parties luggage. How do two bags make it to the destination, and one not??"

Cons: "WiFi"

Cons: "A little late getting started, otherwise OK."

Cons: "Bad smell"

Pros: "When we were checking in, the personal service from staff was outstanding."

Pros: "GOOD"

Cons: "Sitting on tarmac for 30-40 min"

Pros: "Nothing"

Pros: "There wasn't any delays. We even got to destination earlier"

Pros: "It was fine."

Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."

Pros: "Fast. Easy. Gave me free seat with more room"
Cons: "Such a tiny plane.... crowded. Made you pay for wifi."

Cons: "Both flights were late, seriously late."

Pros: "the soda water was good."
Cons: "It was late, as almost all United flights are. sad."

Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."

Cons: "Plane departed 2 hrs late,taxied 40 min in San Fransisco for lack of access to gate"

Pros: "It was a new plane ...but the same old rules..."

Cons: "When booking through kyak, we were not informed that we were booking basic economy and all of the restrictions that come along with that ticket. We were not happy to have to check our carry on luggage and not be able to choose our seats and would have opted for a more expensive ticket if given the option"

Cons: "Terrible uncaring old waitresses overweight, no room for luggage no room for even walk in the plane, kept asking to turn off devices when it is well known devices don't cause any problem. No free internet. Old tired planes, terrible third world airline."

Pros: "Got everything we needed."
Cons: "No complaints."

Pros: "It was spacious."
Cons: "No free Wi-Fi."

Pros: "WIFI allowed access to imessage"
Cons: ""Free" movies and TV didn't work"

Cons: "Multiple delays"

Pros: "On time"
Cons: "No Free baggage no free food"

Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."

Pros: "Friendly, comfortable service"

Cons: "Plane was hot no air and super uncomfortable"

Cons: "Had to circle 3 time before landing due to air traffic."

Pros: "The sunrise"
Cons: "I was on the wrong side of the plane!"

Cons: "Crowded"

Pros: "The exit isles were comfortable"
Cons: "No free food service and the menu was unappealing and extraordinarily overprice! The bathroom was dirty and toilet unflusable...garbage can overflowing and dirty paper towels everywhere !"

Pros: "I liked being so welcomed even though I am scared of flights."

Pros: "Best company"

Pros: "Thanks. On time. No problems"

Pros: "Smooth ride"
Cons: "Snack was a ridiculous cookie. Lame."

Pros: "On time"

Pros: "Comfortable and on time"

Cons: "Check in staff was dismissive and not helpful at all at first."

Pros: "It was great. Absolutely no complaints"

Pros: "No one smiled or looked like they were happy with a plane full of vacationers"

Cons: "Can't fit in seat"

Pros: "Smooth"

Pros: "Everything from check in to breakfast to boarding was smooth and effortless at PDX. The restaurants are layed out in a smart configuration with plenty of options on either side of security. The staff are friendly and the travelers in the airport are generally personable and in a good mood, which is a stark contrast to the majority of the nation's airports."
Cons: "The boarding process at the United gate could have been more expeditated."

Pros: "Was a nice trip"
Cons: "All was good"

Pros: "United transfer me to Alaska Airlines because there was delay that would impacted my layover.. So they gave me non stop with Alaska. I'm pleased with their service!"
Cons: "Nothing"

Pros: "Ok time"
Cons: "Had to check carry on bag"

Pros: "N/A"
Cons: "N/A"

Pros: "I liked the service. It's good in general but, looking for better."
Cons: "I didn't like the service sometimes. Especially the hostesses, they are too old. The plane was too small when I flied from Austin to San Francisco. Thank you"

Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."