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Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."

Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."

Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."

Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."

Pros: "The crew provide good service but personally i did not like the food that could be lot better."

Cons: "Internet connection at airport and lounge is not good"

Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"

Pros: "Yes"

Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"

Pros: "Attentive crew. Good selection of meals excellent wines"

Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"

Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"

Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."

Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."

Pros: "Food and flight attendants were excellent in Business Class"
Cons: "Sitting near bathrooms was a bit noisy and difficult to sleep"

Pros: "Went out of their way to be helpful"

Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."

Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."

Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."

Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"

Pros: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."

Pros: "Good service!! Good food!! Great staff!!"

Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."

Pros: "Great hospitality"

Pros: "service, food and cleanness"

Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"

Pros: "Staff worked fast to feed and water everyone."

Cons: "Seats are too small"

Pros: "Worst customer service"

Pros: "Food is good"
Cons: "Economy seat"

Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"

Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"

Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."

Pros: "Everything"

Pros: "Professional courteous friendly and communicative"

Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."

Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"

Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."

Pros: "Quite journey"

Pros: "Okay"
Cons: "Okay"

Pros: "The professionalism of the staff"
Cons: "No comment"

Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"

Pros: "Services"
Cons: "Food"

Pros: "Everyone on duty!!"

Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."

Pros: "Best Arab airline so far.5 star but if I could give more i would"

Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"

Cons: "Ran out of meal options in both flights"

Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."

Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"

Pros: "Customer service"

Pros: "Food & entertainment system"
Cons: "Tight seats"

Pros: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Cons: "Bigger seats for 10 hour flights"

Pros: "The flight crew was excellent IAD to IST."
Cons: "The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight"

Pros: "Good movie selection. Good (airline) food."
Cons: "Not much legroom."

Pros: "Every thing"

Pros: "The crew were all very polite and friendly."
Cons: "Nothing to complain about!"

Pros: "Boarding was on time and We arrived on time."
Cons: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."

Pros: "Loved the entertainment options!"
Cons: "The crew seemed to be pretty busy"

Pros: "Very nice"

Cons: "Having trailer, but not movie"

Cons: "The men’s bathroom near gate 226 smelled awful and the floor was very wet. In addition, I am handicapped and my gate changed from 226 to 208. NO ONE was there to help. There was no one at all at Turkish Care. I asked two different transportation representatives at the sky club and they refused to help in any way. I merely asked them to call Turkish Airlines, and they said they didn’t have the number. I begged both of them to call someone to help me, and they just laughed and said it wasn’t part of their job. I was horrified! I almost missed my plane.!"

Pros: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."

Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."

Pros: "everything"
Cons: "nothing"

Cons: "The lost 3 of my bags"

Pros: "Excellent employees from check in desk to flight attendants"
Cons: "Food quality was medicore"

Pros: "Good time"
Cons: "Food"

Pros: "Treated very poorly no hotel stay in the airport for 24 hour"
Cons: "Nothing"

Cons: "There was no child meal dispite us ordering it."

Pros: "We weren't seated together at first but they helped once we were on the plane"

Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"

Pros: "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"

Pros: "The food was excellent."
Cons: "The middle seat was cramped."

Cons: "Very small space"

Pros: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."

Pros: "On time"
Cons: "Nothing"

Pros: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Cons: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."

Pros: "Everything"

Pros: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Cons: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."

Cons: "On of stewardess was very rude ."

Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."

Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."

Pros: "Easy checking reasonable wait."

Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."

Pros: "I liked everything"

Pros: "Newer plane"
Cons: "Horrible boarding process. Unorganized- mayhem!!"

Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"

Cons: "Food"

Cons: "Absulotely nothing."

Cons: "Rude stewardess"

Cons: "Bathroom very dirty with odors!"

Pros: "I like everything. Flight was so good."
Cons: "I like everything."

Cons: "Price,crew, timing, all was great !!!"

Pros: "Care and attention the flight attendance showed."

Pros: "Comfortable. Excellent service"

Pros: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Cons: "The crew, was rude to passengers with kids"

Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."

Cons: "Seating was terrible. My seat was broken."

Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "Smile"

Cons: "No wifi"

Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."

Pros: "It was ok"
Cons: "Seat the family together"

Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."

Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."

Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."

Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."

Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"

Cons: "Delayed"

Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"

Pros: "Flight was smooth, arrived early..crew was prompt and courteous."

Pros: "Plenty of room and friendly service was refreshing for such a long flight"

Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."

Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."

Pros: "Everything was really great"
Cons: "I can’t no say anything bad"

Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"

Pros: "Fly attenden alwas with a beautiful smile"

Pros: "On time. Connecting through Atlanta is quick and efficient"

Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."

Pros: "Comfortable seats"

Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."

Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."

Cons: "Tv"

Pros: "The crew made a really uncomfortable situation (maintenance on an antenna for an hour after we had boarded the plane but before we left the gate) bearable. All flight attendants and the pilot and co-pilot were pleasant and sympathetic to the frustration."
Cons: "I think there needs to be an additional element to the seat selector that does not allow two very big guys to sit next to each other, thereby making all three seats very unpleasant- and I say this as one of the big guys."

Pros: "Amenities, service, and punctuation of flight"

Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."

Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."

Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."

Pros: "That I landed safely"
Cons: "1st class was horrible."

Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."

Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"

Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."

Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"

Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."

Pros: "Food good, wine OK"
Cons: "Discomfort bad"

Cons: "Delayed two hours"

Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"

Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"

Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."

Cons: "There delay"

Pros: "The crews were very friendly and everything went as planned. It was a nice flight."

Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."

Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."

Pros: "Everything was great"
Cons: "Nothing everything was fine"

Cons: "paying extra for leg room and checked bags"

Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Pros: "Everything was fine Food entertainment"
Cons: "Because the flight was delayed a whole day and night I was exhausted. I have been trying to get the $200 delayed trip rebate. I was given no instructions on how to do this finally after speaking to a travel agent I got a phone numbers I could call. Called and was told what web sight to go to. Filled in still waiting for a reply a day later. Not happy. I dout that this write up will get any response. The"

Pros: "Flight left on time despite the problems"
Cons: "We waited for one hour to be able to board. The system crashed so we were very lucky to arrive very early to the airport"

Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"

Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."

Cons: "Food poor going to Munich , legroom poor."

Cons: "It’s an international flight. It is what it is!"

Pros: "Crew was excellent."

Cons: "n/a"

Pros: "Everything except the checking in process"

Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."

Cons: "You canceled my trip"

Pros: "The crew was very friendly"

Pros: "The boarding process was well organized and fast."

Pros: "Touch screen is sharp and responsive."
Cons: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."

Cons: "2 hours Delayed and operated by United ..."

Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."

Cons: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"

Cons: "A bass blasting private event at the airport near Lufthansa gate"

Cons: "Seems like they want to nickel and dime you for everything now..."

Cons: "My baggage didn't come on time. I have to stay at the airport for additional 3h"

Pros: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."

Cons: "The air on the plane was unable to be controlled."

Cons: "Wish we’d had a bit more legroom"

Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."

Pros: "new clean aircraft."
Cons: "no breakfast."

Pros: "On time"

Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."

Pros: "Courtesy"

Pros: "I'm so glad with all workers in the plane, excellent !!!"
Cons: "Nothing"

Pros: "They were nice"
Cons: "They were good"

Pros: "The in flight crew was great"
Cons: "I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo."

Cons: "Not enough room. Aisle seat was too narrow and short."

Pros: "Better then United airline"
Cons: "Everything was awesome"

Pros: "On time"
Cons: "The food, kids friendly"

Pros: "Food"
Cons: "Crew very rude unlikely Lufthansa"

Pros: "Comfortable"
Cons: "Food"

Cons: "Lost my luggage ., not happy"

Cons: "Need free WiFi on international flights"

Cons: "bad weather, not your fault"

Pros: "Customer service friendly and attentive!"

Pros: "Smooth flight"

Cons: "Seats were not comfortable even in business"

Pros: "My parents had a wonderful experience. Very professional and courteous!"

Pros: "Lufthansa always does an excellent job."

Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."

Pros: "Food was actually pretty good, and was plentiful. Comfortable seating."
Cons: "I don't think my tv worked."

Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"

Cons: "It was too cold on the plane."

Cons: "I will never fly Lufthansa again anywhere"

Pros: "On time!!!!"

Pros: "All!"

Pros: "I enjoyed the attentiveness of the staff"
Cons: "No issues."

Pros: "So rude crew"

Cons: "Allow business passenger to use front bathroom."

Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Pros: "Nothing"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "Very professional"
Cons: "Lost luggage"

Cons: "Staff rude and short"

Pros: "The friendliness of the crew"

Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Cons: "Delays, took my hand luggage into the hold,"

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Pros: "Crew were great, food, entertainment, seat and everything else was great as well."

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Cons: "Turn the lights on early making it hard to sleep"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Cons: "old screens and entertainment system leg room to small"

Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Pros: "Face recognition was amazing"
Cons: "Too hot on plane"

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Cons: "Flight was cancelled."

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Nothing"

Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Cons: "They stole my money"

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"

Pros: "Great food"
Cons: "Sears we're toooo small"

Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Pros: "On time."
Cons: "No negative"

Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."

Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."