Alaska has clean planes, modern interiors, and good service. Major drawback is the lack of IFE seat back screens. Otherwise it could really give Delta a run for its money.
Left one of our suitcases behind. SUPER ANNOYING since I’m traveling solo with a lap infant 😡
The flight was direct, anytime a flight is on time, and there's not a layover that risk yet another delay is a win!!
Staff on the flight were terse, bossy, and impatient with people on the plane.
Considering my flight to Portland was in a broken chair that I had paid extra for, this one was great. So yeah, wonderful.
I wouldn’t fly with Alaska again if you paid me.
unfortunately had mechanical issues and had to switch planes. the obnoxious drunk guy in the furthest back seat could have been quieter and not dropped so many f bombs.
Love how smooth Alaska operates in Portland. The bag check was super smooth and my bag was on the carousel before I even got there!
Boarding was slow the crew was rude and not friendly I was very disappointed I had heard great things about Alaskan air but it was mediocre at best
Not fond of smaller planes ( no737 avail ) Weather was some what of a factor (Bumpy)
Flight was delayed, full flight and I had to change gates. Southwest flights are always late later in the day.
there were two flight attendants that were up front...that were the best! They get KUDOs for making my trip only fantastic. Tell them Jeff said that!
Was fine, delayed and feels like southwest is always late
No gluten free snacks. Seats felt worn or bare bones even though it was a new 737 MAX 8.
Seats were very comfortable. They tilted back. Drinks and snacks were free and served 3 times. Attendants were awesome.
Truly terrible. Will never willingly fly southwest again. Seats are worse than before they switched to assigned seating. One flight attendant was the opposite of helpful (rude, unhelpful, dismissive, and as my stranger seatmate said unprompted: a total prick). This caused me, 15 minutes into the flight, to book an alternate return flight home on a competing airline (first class 1.2k purchase instead of my existing planned flight) just so I would not have to ever be on that aircraft, with that terrible service person, with those horrific seats ever again.
The Southwest employees (all two of them) were very nice and cheerful despite the fact the line to self-check a bag (simply drop it off) was hundreds of people long. Thank God I arrived early to the airport because I stood in this line for at least an hour. Once on the flight that had been delayed by an hour, we had no Wi-Fi and thus no entertainment. Finally, I hope the investor strong arm tactics against Southwest pay off in a short-term windfall to your C-Suite because the rest of you are screwed. I have been a faithful Southwest customer for 15 years due to everything you just got rid of. I'm flying to Idaho and Washington in October, both places I used to simply book with Southwest without a second thought now with Frontier (Washington) and United (Idaho) because they offer everything the "new" Southwest does but cheaper and at better times, destinations, etc. This really makes me sad...
It was really nice! I appreciate the gate attendant allowing families with small children to board early on in the process… that was very helpful! The internet service didn’t work with the app I was trying to use even though I paid the $8… other than that it was great! Oh and I should’ve asked for the whole cranberry cocktail can. That cup was about 2 sips…
I liked the boarding process with our loading group and numbers. I disliked that I couldn't guarantee our seats together. I didn't like that the Internet costs $8/ flight, but did love all the inflight options available through their app. I disliked no charging station at my seat for a 3+ hour flight.
Great! Although the flight was about 40 minutes delayed, the crew did a good job getting everything boarded quickly and efficiently.
Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.
The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
I haven’t flown economy in over 20 years but it was not bad. Room by my feet for my bag and seat was roomy enough. Surprised in a good way.
It was delayed but other than that it was great.
Second flight in a row where the entertainment system is broken. 5 hour long flight with no entertainment and flight attendants did not seem interested in resolving the matter. Very shocked to be treated this poorly considering I paid for a first class experience and have Diamond Medallion status.
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
Crew was good. The reservation got mixed up and they didn't have my TSA number. I am also a Silver Medallion and wasn't able to use Sky Priority.
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
The flights were on time- Great service Would have liked more options for food choices.
The brakes on the A220 are sensitive and uncomfortably grabby
They we able to seat my companion and I next to each other. Plane’s temperature was very cool. Willl be more prepared on return trip.
Plenty of overhead compartment room. The seat choice option is horrendous as best.
Flight delays - issues with delays waiting for a gate in Denver
I booked through Hawaiian which was supposed to have merged with Alaskan but offered free checked bags and said there would be seat selection at the airport. This was not honored by Alaskan Airlines and they even went out of their way to say “we are not Hawaiian and Hawaiian cannot pick seats on our airline ”. They told us that we could not change seats and that all tickets booked through Hawaiian were “saver fares”. The staff was rude and said that we would be helped last after they take care of the customers that booked through Alaskan. Once we got on the flight in our middle seats they played a message that said they have merged with Hawaiian and you can book on either website which would have been funny if we were not so uncomfortable. All in all it was a terrible experience and I do not recommend that anyone fly Alaskan unless they absolutely have to.
A cold sandwich would be much better than the warm gummy croissant.
Seats were so uncomfortable. Used to southwest so this was really disappointing. No wifi made for a long5 hour flight
It’s really tough when you purchase tickets and you are unable to purchase your seats, and just get random seats when you are traveling with someone.
Having enough fuel to get to our destination seems like it should be a given when you board a plane. Not in this case, delayed hours to refuel.
Almost everything was perfecto expect for entertainment. There are not a many options.
The screen where I sat was not working and charger also poorly. Can’t enjoy entertainments and space of seat was narrow.
Our flight was cancelled. They could do nothing to help us get another flight that was timely. Because the first leg was cancelled we were unable to get to our connection. We had to book on an entirely different airline for today. So we spent more money, lost a day of vacation and will never fly Frontier again, so the 'we are sorry, here is $100 credit' is a joke since we won't be flying on Frontier.
The seats were hard molded plastic covered in plastic vinyl. And the scam to charge people extra to sit together. Don’t they know we can just ask someone to trade seats. And watching the staff separate young children from parents… super classy. We had to guilt them into offering up our seats. This companies policies suck. Don’t give them your money.
Canceled original flight and wasn't clear on rebooked flight. Had to pay for bags which was more than the flight itself. Normal help, drinks etc. you have to pay for. This is Not a low cost airline.
The seats were dirty with crumbs and trash , looked it had not been cleaned up from a previous flight
Flight was cancelled and was not able to get another flight thru Frontier. Per frontier a refund was issued but I do not see a refund on my Afirm account.
We did not get to go on this flight because it got canceled 4 hours prior to scheduled time. We received an email that it got canceled and then 10 minutes later we received another email that it got delayed. It was very confusing and the only options they gave us for return flight home were 12 to 22 hours of travel time. That was not an option for us since we were traveling with kids and school started on Monday. We ended up opting for a refund and booking a flight back with Alaska. The flight ended up costing us $1500 and we had to book a hotel for the night. We will never book with frontier again.
Frontier charges 25 for the service of checking in and another 79 for a carry on. Will not take this janky air carrier again.
Frontier won’t help you at the airport without paying $25. Carry on was $75. Then you get on the plain and every beverage or snack is also a charge. Seats are hard and real packed in. I would never fly them again.
Plane could have been more on time. More leg room .
I dunno. Depressing, uncomfortable (I’m poor), but on time and efficient.
