Pros: "I like the new regional jets. Super good experience overall."
Pros: "Yes very accommodating and friendly!"
Cons: "Nothing it was a great flight!"
Pros: "Crew members were so friendly!"
Cons: "Limited options of entertainment for a 10.5 hour flight. I was happy that I downloaded a lot of content on my devices before my trip. Everything on the flight had a purchase option but got rather spendy to get headphones, entertainment, additional food & drink."
Pros: "Only one lady on the crew was working so hard and very nice. She was doing everything the other lady who was a bit younger did nothing but walk up and down the isle. If it was up to the younger lady the people who have suffered."
Cons: "Plane is old and noisy, the first class was something from the 90’s I have flow premium economy on other airlines which was better."
Cons: "The pkane changed departure times, so i was stuck in airport until 440 pm and i had to pay $60, to change ticket."
Pros: "Flight was ok."
Cons: "They took away our seats and then gave us new ones but we were separated. My son is 2 and I was t able to sit with him and my wife."
Pros: "Crew was so accommodating! Excellent service and personality. Smooth easy flight"
Cons: "I was in 1st class and they ran out of breakfast options."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "I was so impressed with the genuine kindness and caring of the crew."
Pros: "Employees were pleasant, not overcrowded. Plenty of leg room"
Cons: "We were skipped for snacks and I waited for a drink of anything! No entertainment of any kind!"
Pros: "It was on time and fast"
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "Seats were very comfy from PDX to Ontario. Liked the fig bars. Good selection of beverages. Friendly crew. Smooth landing."
Cons: "Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that."
Cons: "Entertainment system 40H not operational. This is not the first time. Overall the plane seemed a little run-down and in need of maintenance. Crew had a “couldn’t care less” attitude about passengers, very unusual in TK flights."
Pros: "Crew was helpful and kind. Would fly it again."
Cons: "Plane small and crowded. Food is a little pricey and they need to offer more than just 2 cookies."
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Cons: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Cons: "Our luggage was lost upon our return trip. While helpful, they didn't automatically offer a customer service gesture discount without request. This was mentioned upon disembarking from the jet. However, the claim attendant did not mention it at customer service to my wife. I had to go and mention what was stated by the flight attendant. While waiting again in line, I observed that the customer service person did not mention it to the two families in front of me."
Pros: "When flight was delayed for better than two hours with mechanical problems, they allowed us off the plane, kept us briefed, made up some of the time in the air, provided free drinks and discounts on subsequent flights. If you can't be perfect, they displayed an exemplary response when things went wrong."
Cons: "flight two hours late."
Pros: "Friendly staff with sense of humor. Beverage service even on a very short flight."
Cons: "wished the seats leaned back a bit more, especially on a red eye"
Pros: "Boarding and expected part of the flight were fine."
Cons: "Because if weather, were were placed into a holding pattern, then rerouted to Ontario, where we were refueled and then flown back to San Diego. Very little information was passed along. The crew began to get short and frustrated with the passengers."
Pros: "We missed our 8:10am filght out. After the pushing off of the plane, a very kind steward assisted us. Her co-worker was not so kind."
Pros: "Staff was nice."
Cons: "We were awakened at 130am for breakfast!!!!!! Who eats in the middle of their sleep."
Pros: "Love small planes. Lots of legroom and you can see everything."
Pros: "Relaxing environment"
Cons: "Occasional wafts of restroom smell"
Pros: "Great crew and flight; really made the red eye a pleasant experience. Well done, all!"
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "How friendly and amazing the staff is"
Cons: "Nothing to complain about"
Pros: "On time, friendly staff, clean aircraft, good boarding process with back rows boarding first."
Pros: "The flight was ok I guess."
Cons: "The TSA people. I am all about the safety but their behavior is rude and unpleasant. They provide a service and people should be treated with respect. If people stop flying then they will have to go back working at McDonald's."
Cons: "Flight was delayed."
Pros: "Short flight so need for food. Crew were friendly and professional. The plane was clean and flight on time"
Cons: "Plenty of leg room, didn't feel crowded, but the seats were so hard and it hurt my back. Glad it was a short flight"
Pros: "People were nice and made good time on the trip"
Cons: "Wifi was terrible, could not even do basic email work on both my flights to and from Portland. Waste of money and very disappointing. Did not have this issue with Jetblue on my last trip. -sm"
Pros: "This is the 8th flight I've had with Alaska and I only have one complaint to be honest."
Cons: "Both of my flights stated we would board by a certain time but instead we boarded ten minutes before our departure time. This in turn made us late."
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Pros: "The air staff walking around the plane for good ."
Cons: "The landing in sf was the worst I've ever had it was rough. And then we were on the plan after we landed for way to long and it was way to hot. My over head air thing had neatly no air shooting out of it the whole flight . It was hot the whole flight but cold out side ."
Cons: "It was not clear on what luggage was allowed until after I paid then I found out that luggage was extra for each suitcase. This should be Honest policy where you show innocent people that the luggage is not included and not wait until after they pay"
Pros: "Great service. Comfortable seat."
Cons: "Lack of choices for snacks. A bag of pretzels and a cookie might be okay, but having fruit or cheese would be nice. Also, the butten for recling was very stiff, which made it quite difficult to move my seatback."
Pros: "Alaska Airlines makes it very easy to board the plane, especially if you use theor app. After checking in, you can pay for bags and get an electronic boarding pass on your phone. Very efficient!"
Cons: "The food on the flight was very limited unless you wanted to purchase something. Can't expect much from a shorter flight like I had, but more options would have been nice."
Cons: "Missed my flight because of their staff"
Pros: "Fairly comfortable seating,friendly staff."
Cons: "Very long walk to concourse,outdoor boarding."
Pros: "Everything went smoothly. Boarding team were very pleasant and crew as well. Flight was smooth and FAST, we arrived 15 minutes ahead of time. (Portland airport was very easy to maneuver through and staff was helpful too!"
Pros: "I liked that I got to use my status on American for this flight."
Cons: "The seat cushion for neck support was not adjustable - the American Airline flights have this functionality to support your neck while you sleep."
Pros: "The power plug to charge phones or tablets"
Cons: "Didn't like the fact that I couldnt choose a seat until 24hrs prior to my trip.."
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Pros: "Good services in anticipating our next leg"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Stop charging for checked bags"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Pros: "great trip and crew"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Every Delta employee that we encountered was professional and pleasant"
Pros: "Excellent Service."
Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Cons: "In flight WiFi was inoperable for most of the flight making it hard to work."
Cons: "Leg room"
Cons: "Gate attendant was extraordinarily rude"
Pros: "really great service, arrived early, as good as it gets."
Pros: "none of it"
Cons: "It was Terrible I will never do it again"
Pros: "Better seats"
Cons: "The seats"
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Cons: "Condition of the airplane"
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Pros: "Professional and efficient"
Cons: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Cons: "Decaf tea"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "The crew did a great job."
Cons: "Seating is very uncomfortable."
Pros: "amazing seat and awesome crew couldn't ask for more"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "great trip and crew"
Pros: "The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival."
Cons: "We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem."
Pros: "Everything was ok."
Cons: "very little service"
Cons: "Flight was delayed"
Pros: "Quick boarding"
Cons: "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Cons: "Seats smaller than before."
Pros: "Flight was one time. Flight crew was also polite and attentive."
Cons: "Plane was more cramped than the flight to Portland, even though both planes were 737's."
Pros: "Overall solid flight"
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "Entertainment Captain Food"
Pros: "Nice clean plane prompt w drinks and food great attendants"
Cons: "Nothing. All was excellent"
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Once in the air things went well."
Cons: "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
Cons: "Holding pattern over Dallas for 45 minutes."
Pros: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Every single bit. Was horrible and the crew was just aweful."
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Pros: "Friendly staff ice landong"
Cons: "No leg room & I am only 5'6' & slim."
Cons: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Pros: "Entertainment and great beverage options"
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Pros: "Pretty comfortable"
Pros: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Cons: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Cons: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."
Cons: "Flight was delayed"
Pros: "Crew on both our flights were very nice and accommodating."
Cons: "United really seems to have issues with their planes. Problems on Wednesday then again today. On Wednesday we boarded late and pushed people’s flights back because the cleaners didn’t show up at boarding time and at landing time we had to go back up when the prior flight was still on the runway."
Cons: "Lol, it's United. What do you expect?"
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Pros: "The crew was kind and entertaining and super helpful"
Pros: "The crew was very kind and welcoming."
Cons: "The seats are much tighter than Southwest and Virgin. My husband and I are taller (6' and 5'9" respectively) and our knees kept bumping the seats in front of us."
Pros: "How nice the crew were with all passengers"
Pros: "Good crew, great landing, short flight"
Cons: "The seats are crampy"
Cons: "A little late getting started, otherwise OK."
Cons: "Our flight was changed 6 times and then cancelled- we had to sleep in the airport"
Pros: "Quick and easy flight- not much to say, which is always good news while flying."
Cons: "Small seats."
Cons: "The disconnect between ticketing and boarding passes between the 2 airlines. We didn't have TSA PRECHK on the boarding passes United gave us in Portland and getting through security was long and tedious."
Cons: "No entertainment for a 6 hour flight. Only served pretzels for food. Most of the crew was fine but one flight attendant was very rude, pushy, and condescending. Literally pushing me out of the way as I’m trying to board, yelling across the plane, rude comments over the speaker... honestly surprised such a large airline would tolerate this."
Pros: "On time. Overall everything went well."
Cons: "No food and no entertainment for a 4 hours flight. With the high price ticket I bought, I think that’s really unfair."
Cons: "Got stuck in the San Francisco airport and was promised a hotel room for the night when I departed Portland. When I arrived at SFO I was told sorry you have to just stay in the airport My next flight wasn’t until the next morning Shitty customer service"
Cons: "Are the seats getting smaller??? And no leg room."
Pros: "It was an ok flight i guess but there was no good free in flight entertainment."
Cons: "Both flights were late, seriously late."
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"
Pros: "The price"
Cons: "The leg room & the service"
Cons: "Paying $25 to check a bag each way just to be able to do early check in on the app. I only had a carry on. Total scam. Shady AF. Also the United entertainment in the app does not work with Bluetooth headphones on an iPhone."
Pros: "Flight was fine and flight attendants were nice. Employees at the gate were less than helpful."
Cons: "United booked too many flights when they knew the destination was limiting arrivals. This delayed our flight by 3 hours. Communication to the travelers was poor and misleading."
Pros: "I boooked through Kayak based on recommendations fron Rick Steves. When I tried to check in the night before, I was told I wasn't on the flights I had booked. Turns out SAS had switched me to a later flight without any notice. It took hours on the night I was readying yo leave for a three-week trip to find out what had happened. At best, I would have found out the next day at the airport and waited an extra three hours. Not the big fun! At worst, who knows? Would someone have been able to figure it out in time? Huge run-around!"
Cons: "See above. Also no vegetarian meal offerings."
Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."
Pros: "The plane was new and clean"
Cons: "The new seats where not very comfortable one crew member was very nice the other two were curt when dealing with the passengers or moving the cart up and down the isle."
Pros: "Liked that we landed safely and I was treated like a human being not just a seat but the accommodation s were a little under what I expected"
Cons: "Seats. Not comfortable at all for long flights."
Pros: "The flight was very smooth and fast. Great crew!"
Cons: "The food is terrible! Why give out anything?"
Pros: "The staff were normal and no complaints."
Cons: "I had to share my seat with the man next to me who continually had his arm and leg in my seat area. It's unfair and obnoxious to pay the same money as somebody else who then takes your already small space. I am not a large person (140lb, 5'7") and I could barely move my arms without bumping one of the people next to me. There's no reason that we should have such limited space."
Pros: "Comfortable seats with plenty legroom."
Cons: "No complaints!"
Pros: "Entertainment selection was good"
Cons: "Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline"
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Cons: "Flight was delayed by over 5 hours with very short notice. With the exception of a $10 food voucher for restaurants that were closed, United did nothing to try to make it right."
Pros: "The agent handling boarding was very helpful and friendly. The pilot did a great job getting us to SFO safely and smoothly."
Cons: "I was disapponted there was no back-of-the-seat screen for in-flight entertainment."
Pros: "Nothing, please..."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "The plane was new"
Cons: "Could not be helped but a delay of a little over an hour."
Pros: "Was a nice trip"
Cons: "All was good"
Cons: "Didn't like being delayed for almost 5 hours before we took off other then that it was your average flight"
Cons: "The seats are so narrow in coach that the man with broad shoulders that sat next to me could not help being in my seat. I needed to be able to sleep, since it was an overnight flight. This was not possible."
Pros: "The flight attendants were great, the in cabin service was perfect, and the blanket provided was a sweet gift"
Cons: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Cons: "They made me get off the plane because I could have my lotion on the plane and wanted to check for anything else"
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Pros: "my first time flying with United was exceptional. it is an overall professional airline. from on time seating to a more luxurious cabin my flight from Portland to San Francisco could not have gone better."
Pros: "Friendliness of the crew"
Cons: "Having to wait for wheelchairs to be delivered when we requested them before the flight. No aisle chair delivered at all."
Pros: "Flight was uneventful. Went smoothly."
Cons: "Seating wa very cramped. Long legged people were shoving their knees into my husband's back and I was unable to stretch my legs. Also, there was not a free gluten free snack available."
Pros: "Nothing very disappointed with Frontiers service"
Cons: "From Ontario to Austin we were charge $50 for each carry on luggage we 1 for me 1 for my husband total $100 charge From Austin to Ontario carry on luggage was free why?Im filling complained about the airline"
Cons: "Flight delayed 2 hours! Seats don’t recline in coach!!"
Cons: "We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful"
Pros: "Very professional but friendly flight attendants. Best I’ve encountered in a long time."
Cons: "Was very crowded, trays so tiny. No leg room. Checked bag price unreasonable. Cabin hot"
Pros: "Nothing was 2 hrs late"
Cons: "Was 2 hrs late"
Pros: "Pdx is a great airport"
Cons: "Getting charged for EVERYTHING with frontier. Pretty classless company."
Pros: "The flight itself was fine"
Cons: "I used to love frontier but now everything from baggage policies to checking in feel like a huge hassle"
Cons: "you should be arrested for those seats"
Pros: "Comfort seating is spacious."
Cons: "Doesn’t make sense to charge for water."
Cons: "Considering you paid for luggage, no complimentary beverage service and attendants whom expected "team" work to clean the plane, this was the worst example of customer service I have experienced. I travel frequently and very disappointed in Frontier's service and comfort. The space between seats were uncomfortable for a couple of half marathoners. Again quite disappointed and will be avoiding Frontier in the future, no matter the perceived savings."
Cons: "how many hidden fees -- seats, baggage -- could they come up with... well $50 worth!"
Pros: "Didn't like a single thing."
Cons: "Your horrible gate lady in Denver made us miss a flight because she decided to charge us $90 for 2 Carry on bags"
Cons: "The flight was delayed over two hours, the crew was pretty nice though"
Cons: "They change my flights"
Cons: "I purchased through early online check in round trip carryon for $70. But there is no record and had to pay$45. At PDX."
Cons: "They kept pitching their credit card. They charge extra for every little thing (carry ons, drinks), why would I want their card?"
Cons: "I had to pay additional for any seat I selected. I also had to pay $40 for a carry-on luggage. They offered no snack or beverages. It was ridiculous ! Makes me appreciate Southwest airlines By the time I purchase my seat and paid for One carry-on I was out another $108. Seems like false advertising"
Pros: "Seats were about as thin and hard as plastic lawn chairs - not ideal for a red-eye. Attendants were nice but there was basically nothing offered and when my sister asked for a ginger ale she was told it would be $2.75. Ha!"
Cons: "Pretty much everything. I can't believe you have to pay $40 for a carry-on bag. !!!!"
Pros: "Nice crew."
Cons: "Pay for seat, website said pay for overhead luggage but not true, pay for beverage, no seat recline, long wait for baggage."
Pros: "Fast boarding"
Cons: "Checked bag was $40 each way and everything cost extra. No drinks etc."
Pros: "The crew were very polite, friendly and professional."
Pros: "crew was very good.... boarding good too. we sat in exit aisle so great leg room."
Cons: "hidden cost re seat costs and baggage costs. should have paid more attention to fine print. was not evident until we printed boarding passes. will not use Frontier again."
Pros: "Regular flights are that, they are not first class. Overall it was pleasant, on time, and safe. A normal American experience."
Cons: "The fact that they had no other options to get me to Denver. And the help line barely spoke English. So I lost 2 months of planning and couldn't complete the trip. Wooo a refund. Not what I wanted."
Pros: "The tailwind"
Cons: "Crew was over the top obnoxious with constant announcements and sales pitches for a credit card that probably has a fee associated with each swipe. Seats were terribly uncomfortable and did not recline after having to PAY for a place to sit in addition to the airfare."
Cons: "Boarding. Why can't airlines go back to the old way of boarding from the rear of the airplane first?"
Cons: "I got charged $40.00 for my carry-on bag. A cup of coffee costs $2.99 The size of the tray shrank to 1/3 of the usual size"
Pros: "The flight itself wasn't bad.."
Cons: "Random things came up- we all boarded and were about to push back when they made us all get back off for a bag check done by police. Returning flight- delayed 1.5 hours (10:15am flight out of Portland, OR)"
Cons: "High fees for check and carry on bags and fees to reserve seats. Very bad."
Pros: "Crew was great, plane was on time, boarding easy and prompt."
Cons: "Ticket prices are really good, but since you have to pay for your carry-on baggage and drinks/snacks, you might as well spend an extra $100 on another airline. I will probably not fly Frontier again if I have another choice."
Pros: "All the employees were very friendly. Plane was clean."
Cons: "I was surprised that no bags were included and there were no complimentary snacks. I understand that those things are excluded to cut ticket prices, but by the time I paid for bags on both flights, I paid as much as I would have for a larger airline."
Pros: "Not to pay for a seat when I check in? Not to pay for a CARRY ON bag?! Not to pay for a drink of water? Or peanuts? Wow."
Cons: "See above."
Pros: "I like that the crew worked well together to keep the flight on time."
Cons: "The seats were uncomfortable, and there was no complimentary beverage service. Nothing says appreciation and welcome than some basic service."
Cons: "Had to pay for any seat..all seats were a fee. Had to pay for checking bags and for all carryons. All drinks cost money. They would give you water. I would call them money hungry and will avoid them in the future. Seats were very uncomfortable. No padding at all."
Cons: "Swindled at the airport to pay $40 for a carry on, with no heads up during the booking process."
Cons: "The number of add-on costs were unexpected and costly. The comfort level was poor (don't like the design of the airbus; couldn't even reach the light and air controls). Even coffee costs extra money. Overall, the experience was poor and I will not fly Frontier again."
Pros: "The seating was nice"
Cons: "That we had to pay for snacks and soda that most airlines give free. I wasn't expecting that so I just went hungry. I also don't like that we have to pay baggage fees."
Pros: "Flight was fine, on time. Just the service I expect but very uncomfortable."
Cons: "Seats were not adjustable, very uncomfortable. Did not feel paying a fee to carry my small duffel was appropriate, added to the expense of my trip. No free food or drink, zero entertainment but I didn't need either."
Cons: "No snacks or drinks for free. The online check-in attempt to extract more money for the seats is very annoying if not plain deceitful."
Pros: "The people were very friendly. The initial price was the lowest to fly."
Cons: "They charged for a carry-on bag, charged for any checked bags, charged to pick a seat on the flight. None of that information is available before purchasing a ticket. I will fly southwest next time."
Cons: "They charge for everything and do not show those costs when booking which as far as I know is illegal. You have to pay to check a carry-on. You have to pay $40 to check a bag. We landed and had to sit on the tarmac since there was nowhere for our plane to go. The flight attendants were chilly. The seats don't recline. The tray table is 3 inches wide. It's a junk-o airline and I will NEVER fly it again."
Cons: "no USB outlets on the flight, but it was a new plane. I feel like this is a very cheap way to make flying customers happy."
Cons: "Extra charges for EVERYTHING, including a place to sit. No amenities at all: seats don't recline, tray tables are five inches wide, not even a cup of water without a charge. The ticket may look less expensive, but two people had to fork over another $200 to get on the plane with one bag and have an awful flight. Don't let any company treat customers this badly."
Pros: "Easy boarding, got into Denver early, plane was new and clean."
Cons: "Wasn't informed prior to purchase that any type of bag is an extra fee resulting in this flight costing me $80 more than anticipated. Now this flight ended up costing me more than other airlines but Frontier has far fewer amenities. I won't be flying with Frontier again."
Cons: "We were stuck on the plane for an hour after landing and luggage took another hour to get. Didn't leave the airport until after 1 am."
Pros: "The crew was nice."
Cons: "The airline takes cheapness to an extreme. You buy a ticket, but that doesn't buy your seat, so you have to pay extra for a seat. The seats are also the most uncomfortable seats you have ever sat on. They are basically a piece of plastic with leather wrapped around them and they do not recline. On the way to Portland I bought the cheapest seat, but on the way back I bought the more expensive... Exact same seat. You have to pay to carry-on luggage (costs more than checking a bag). By the time you buy a seat and pay for your baggage, you end up not saving any money so you may as well fly with a comfortable airline."
Pros: "It was the cheapest flight by a couple hundred dollars."
Cons: "The seats were uncomfortable. There was zero entertainment and no free food on a 5 hour flight. There was an extra $30 charge each way for a normal size carry on. This was not apparent at booking. I flied solo so this wasn't an issue, but you have to pay extra to sit together. It's cheap and you get what you pay for."
Pros: "On time."
Cons: "No snack! Charge for carry-on bags and drinks! Nice flight attendants."
Pros: "I like how frontier waited until I had driven three hours to the airport to tell me the flight was canceled and when I got there they couldn't even open their own computer system to give me information of a useful variety."
Cons: "I didn't like how I wasn't able to fly anywhere. My flight was cancelled and the next flight wasn't until three days later. Needless to say the next time I travel I would rather ride a blind three legged donkey than fly with frontier."
Cons: "Ridiculous passengers nearly causing a delay in our flight."