Plan left late, scanner was not working.
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Pros: "Amazing crew. Departed and arrived on time."
Pros: "Enough leg and seat space for coach. Timely, easy boarding, clean airplane."
Cons: "Entertainment screens (though good selection for iPhone entertainment) , ability to charge phone."
Pros: "Very accommodating crew as we were traveling with my elderly grandmother."
Cons: "Nothing really"
Cons: "Decaf tea"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "Being relatively on-time was nice for a change."
Cons: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
Cons: "Be on time"
Cons: "Could have been better without mechanical issues, delay."
Pros: "Crew were good"
Cons: "Way late. This flight has been over 45 minutes late 1/4 of the time in the last 60 days. Today was the 1 in 3 days."
Pros: "The crew did a great job."
Cons: "Seating is very uncomfortable."
Cons: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
Pros: "amazing seat and awesome crew couldn't ask for more"
Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
Cons: "Slightly wider seats"
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Pros: "Awesome crew. Very pleasant people."
Cons: "2 hours late. Thanks ohare."
Pros: "Seats were comfortable, but stiff"
Cons: "Plane was way too hot inside and no eye masks or earplugs were handed out afaik. There was no beverage service, but this may have been due to turbulence."
Pros: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Cons: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Cons: "Seats are really uncomfortable. My lower back hurt by arrival time."
Pros: "Quick boarding"
Cons: "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pros: "A nice uneventful trip"
Cons: "Not BA's fault, but I didn't like the long flight. I liked the pillow and blanket provided."
Pros: "Overall solid flight"
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "Really like how smooth and easy was to aboard my plane."
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "Entertainment Captain Food"
Pros: "Nice clean plane prompt w drinks and food great attendants"
Cons: "Nothing. All was excellent"
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Once in the air things went well."
Cons: "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
Pros: "The movies were great. Staff wonderful, accommodating."
Cons: "I absolutely hated the flight from pdx to Minnesota. Plane felt unsafe, smelly & generally scary."
Cons: "Holding pattern over Dallas for 45 minutes."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Every single bit. Was horrible and the crew was just aweful."
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Pros: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."
Pros: "Friendly staff ice landong"
Cons: "No leg room & I am only 5'6' & slim."
Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Pros: "crew was exceptionally polite and courteous."
Cons: "free beverages were rushed, many passengers not get same mostly because of turbulence conditions"
Pros: "Comfort, convienience. Great service. Will fly again."
Pros: "The crew was attentive friendly, energetic, educational and very helpful."
Pros: "Comfortable seats"
Cons: "Lack of entertainment and no free WiFi. Also food choice was not the greatest"
Pros: "The flight attendants were super nice. The flight went smoothly."
Cons: "Let's get some tvs on the backs of the seats!"
Pros: "Pretty comfortable"
Pros: "Llego a tiempo"
Cons: "A little late getting started, otherwise OK."
Pros: "Crew was nice and kept up good attitude"
Cons: "Endless delays. No vouchers for food. Icy cold gate towait at."
Cons: "Airplane is too old"
Pros: "I liked that it was a short flight and that the over-head bins were big enough for my backpack."
Cons: "I didn't like that my friends, who bought their tickets at the same time I did, with their own cards and checked in at the same time as me, didn't get a seat number. I had one assigned when my ticket printed out, after I checked in at the airport after they did. They had to wait until boarding was almost complete before they were afforded a seat. Seemed really strange. With United already having a bad name from recent stories on the news, it made us worry. Don't like worrying when it has anything to do with an airplane."
Pros: "It was on time and crew was pleasant. No delays."
Cons: "So crowded! So much less space than there once was."
Pros: "I liked the seat. Comfy."
Cons: "I didn’t like the sorry choice of food — prepackaged snacks. The cabin crew was adequate but unenthusiastic."
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pros: "There wasn't any delays. We even got to destination earlier"
Pros: "Friendliness of staff"
Cons: "I booked the flights for both my sister and I and we were never put in seats next to each other"
Cons: "Hated united. Poor customer service"
Cons: "Both flights were late, seriously late."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Pros: "Got everything we needed."
Cons: "No complaints."
Pros: "No complaints"
Cons: "No complaints"
Pros: "It was spacious."
Cons: "No free Wi-Fi."
Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"
Pros: "Friendly, comfortable service"
Pros: "I got to fly with friends. It was a short enough flight."
Cons: "You have to pay to use tv, movies, and internet. The tv screen's controls look over a decade old. I hate watching nothing but advertisements so i can buy into United's overpriced entertainment. The plane itself looked and felt ancient. I couldnt sleep to save my life. And the pilots voice was non existent."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "Thanks. On time. No problems"
Pros: "I liked that they gave us blankets. It was cold when we boarded."
Cons: "I was put into a very uncomfortable situation when we finally got boarded and situated in our seats. I was in the window seat of a three seat row. The two men in the center and aisle seats knew each other and struck up a little conversation during boarding but it was a late flight and I was gearing up for some sleep in my seat. I fell asleep after take off and when I woke up the guy in the center seat had taken his shirt off and nearly had his pants down to his knees. Him and his buddy were both asleep, but half-naked-man was a much more mobile sleeper and was constantly rolling his head onto my shoulder to sleep on which I pushed him off many times. Now, someone accidentally falling asleep on you on a plane is one thing; a half-naked-man rolling his body onto yours is a complete other thing. I couldn't really get him to wake when I was pushing him off me so I was kind of hoping someone was gonna come by and tell him to get his clothes back on and pull it together; that never happened. On top of not being able to keep his own body in his own seat he must have been having a very interesting dream because he was having a hard time keeping his hands off of his private parts. Being a man, I was not incredibly grossed out by this (although not what I want to be seeing when I'm on a flight), but it doesn't make it any less sexually offensive. I don't fly that often but I find it hard to be believe that this could be considered acceptable behavior to be tolerated when paying for a plane ticket. To cap it all off, when we were landing and the flight attendants were roaming the aisles to check seat belts and stuff, no one seemed to care that this guy was topless and touching himself. One Flight Attendant asked his friend (the guy in the aisle) to tell him to "prepare to land" which he didn't do. It wasn't till we landed and the seat belt sign went off that his friend woke him up and he put his clothes back on. They had a good chuckle about it as if nothing happened. Kind of put me out. I took a picture of them in full slumber with his clothes off if you guys want evidence."
Pros: "Prompt departures, pleasant staff clean plane"
Pros: "Arriving safely at home."
Cons: "Our gate was changed multiple times with absolutely terrible communication. The computer system had gone yet and everything seems extremely disorganized. There were even flyers getting on the plane to TX when they were traveling to other destinations because of the lack of communication and the crew not throughly checking. The seating was the smallest space in all of the other airlines I have flown. The crew was less than friendly and yelling down the aisle about buying snacks and other drinks although it was a late night flight and many people were sleeping. Overall, it was an uncomfortable and frustrating experience. Luckily the flight crew had a smooth flight and got us safely to San Antonio. Only positive about the experience with United. This was all taking place along with our flight being delayed with out the monitors at the airport being updated and no notification via text or the United app."
Cons: "I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting."
Cons: "Very bad food and seating"
Cons: "Last row no incline!"
Pros: "Comfortable seats with plenty legroom."
Cons: "No complaints!"
Pros: "Plan left early and landed ahead of schedule"
Cons: "Crowded flight"
Pros: "That the flight was on time and arrived at our destination early"
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Pros: "Great friendly crew!!"
Pros: "Was a nice trip"
Cons: "All was good"
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Pros: "Ok time"
Cons: "Had to check carry on bag"
Pros: "After the flight was canceled, service was just awesome"
Pros: "Delayed 3 hours with no credit toward another flight"
Pros: "Staff was generally courteous and professional. Plane was clean."
Cons: "No real complaints. It would be nice to be offered a more significant snack of meal for how much you pay for the flight."
Pros: "Friendly crew, flight was on time, and all went according to plan."
Pros: "I was very happy with the attendants. Very friendly and helpful. The crew was very professional and informative."
Pros: "Flight was n time, boarding was fast and efficient."
Pros: "Flight left on time and got in early."
Pros: "Personable crew."
Cons: "Middle seat"
Pros: "6 hour delayed 3 dollars for a can use?.. really"
Cons: "I clicked a button in error, called immediately to resolve the issue and was told that I would need to pay MORE than the flight cost to change to a different time that was an option in my initial inquiry. I was forced to buy two one way tickets one of which is the exact return flight on my abandoned round trip. If you can help me get a voucher from Frontier for my abandoned flight, that would go a long way for me to use Kayak in the future. If not, I doubt I'll be back. Very disappointed, this was the first time I had an error where I really needed help and there was none to be had."
Pros: "I'm almost to elite status after just 4 round trips. Watch for the off season sales. This trip was just 29 bucks per person. Flight crew did a decent job avoiding turbulence."
Cons: "Seats are too hard. Bring your own snacks and drinks."
Pros: "We were a little early, which was nice."
Cons: "The flight attendants spent most of the flight giggling at the front of the plane, and had to stop and restart several announcements after saying the wrong thing or having to take a break to stop laughing on the intercom. They also gave me a credit card pitch over the intercom, which was really annoying. The plane was pretty dirty, my tray was really gross with white stuff all over it, and the trash in the bathroom was overflowing, so I had to stuff my paper towel in there to get it to fit. I just wanted a cheap airline, but they split up your group unless you pay extra, and you have to pay for EVERYTHING, including any drinks or snacks. Bags were expensive. I ended up paying almost $700 on a flight that was supposed to be about $450. $21 each way per person to sit with eachother, like $50 for a single checked back each way, blah blah blah. Poor experience, and it was MORE expensive than the other flights with bags and seats included. The lines were also extremely long with only a single person at each stand in each airport."
Pros: "Very professional but friendly flight attendants. Best I’ve encountered in a long time."
Cons: "Was very crowded, trays so tiny. No leg room. Checked bag price unreasonable. Cabin hot"
Cons: "My bags cost more than my flight And the tray tables are ridiculously small Every beverage u have to pay for"
Pros: "Boarding went quickly."
Cons: "The online check wasn’t working so I went to the desk. Which was fine, but the desk clerk was VERY rude. Not just to me but other passengers as well."
Cons: "It showed in my booking that I can carry a Carryon bag but had to oay ectra 50$ for the same as only a personal item was allowed. I found the service totally unsatisfactory. The website shouldn't make false claims if they cannot adhere to it. I will definitely avoid using this for my bookings again."
Cons: "Wait time to taxi in Brand new luggage is ruined due to carelessness"
Pros: "left on time, plane was nice"
Cons: "when you get the cheapest seats EVERYTHING is EXTRA.. like when you check in to get your seat, even all the normal (not extra leg room, not exit row) seats are randomly extra. Then they don't let you even have a CARRY ON for free. it's $45. Also, they don't give you even a glass of water. Had to pay $3 for juice for my son. you end up paying more then if you got a seat on another airline. Oh, & on top of that they aren't even friendly."
Pros: "Great crew. Very funny and enjoyable."
Cons: "They started announcing boarding almost 30 minutes before the boarding time on our boarding passes. This just added unnecessary stress as I heard the announcement as I was going through security and was very confused as I double checked my boarding pass. When I asked the woman at check in why they were boarding so early she didn't know. I guess boarding early is better than being late, but it was just a little strange because they made several announcements way before the official boarding time."
Pros: "Yes the crew is normally fine but where I feel most complaints about staff come from out front at check in and at the gate. I downloaded my pass online so I can only speak to the gat for this trip but both of the crew I felt with far more personal than normals (they actually seamed to smile). I still almost missed the flight because they forgot to actually put me on the plane even though the app gave me a boarding pass that got me past TSA. They also have new bundles that make buying a drink more worth it."
Cons: "Seats Don't recline Tray is too small seats are hard (like a sheet on a rock, padding is thin) Paying for a Carry on (even if you do pay, why is it more expensive than a check bag?) Paying for bags each way (why) Not a single employee was at the airport prior to the flight (I was there early and couldn't get help) No Wifi"
Pros: "Very efficient overall"
Cons: "Rigid fixed seats"
Pros: "It was cheap!"
Cons: "It was cheap. You get what you pay for... I had forgot that there were absolutely NO additional frills with this airline... You get one cup of water and absolutely nothing else. The staff was a nice as can be expected, but didn't look like anyone wanted to be there. And when my husband asked for some hot tea (thinking it would be complimentary - it was not), they got very frustrated. But I would guess they're just victims of their circumstances, so no hard feelings... Still, wouldn't recommend unless you're on an extreme budget."
Pros: "On time. Friendly staff"
Cons: "Being charged for carry on bag. $4 for crackers and then expect a tip. Offer to move for inches more leg room for $50"
Pros: "Loading very efficient because few have carry on bags."
Cons: "Hard bench like seating. Everything is extra. Ended up being expensive. Was on time."
Pros: "I got to PDX alive"
Cons: "Lack of communication I went to the gate to find out my gate was changed. Got to new gate and gate was changed again. 1st flight I went to the counter and the lady there did not call out the gate had been changed. Once I inquired she laughed and then it was like someone hit her on the head and she went oh yeh... Then called it over the PA. At 2nd gate same thing except another passenger inquired and then with her loud voice announced it... Not the person at counter. Flight home oh good lord, people who took our seats were drunk and they were very loud and rude. Guy next to me was drunk and oh my very crude.... Flight attendants ignored the guy next to them and me about the behavior. I finally had to smack the guys hand off my leg and yes it was reported to the attendant who did nothing. Oh and I had tried to check a gun and the guy broke my case, my husband came to get gun and I was told I did not get my $ 35 back for the checked item??? Would like my money back for that one Worst flight and communication ever"
Pros: "The price."
Cons: "No drinks, no snacks, packed like sardines..."
Cons: "Everything but price"
Pros: "The credit and staff were friendly."
Cons: "I could not get online to get my boarding pass. (Twice) I had to pay for my luggage even though I only took one piece. It took me an hour to get my first boarding pass because I had to call and they had to walk me through it because it wouln't let me on. The second time the man told me the website was down which wasn't true. I had to get my boarding pass at the airport. Lastly, you have to pay for any drink or food you get on the plane. There is nothing cheaper about Frontier although it appears to be cheaper. With all these fees, it is more than say , Southwest."
Cons: "Seats are plastic that don't recline. Nickled and dimed for everything from bags to seat selection. Checked bags slow to baggage claim both ways. Horrible operation, stick with Southwest or Delta"
Cons: "Everything. Frontier is the worst airline I've ever traveled on. Even worse than United somehow!"
Cons: "There are hidden costs (checked and carry on bags plus reserving a seat) which make frontier not as affordable as they appear. The seats are very uncomfortable and now they have no real tray tables anymore (except in the first 3 rows--which you can pay extra for). Additionally, the checked luggage has taken up to 30 mins to arrive on multiple occasions. Frontier has become a terrible airlines that cares more about their bottom line rather than sustaining the customers who are responsible for their bottom line."
Cons: "Because of "maintenance issues" with our first plane, we missed the second leg of our trip. Thus, my approximately 6-8 hour trip turned into a 36 hour trip! I was stuck in Denver overnight. We received no help from the staff on hand at the airport, and we were never told or updated at anytime. I will NEVER fly Frontier again, and I am telling all of my friends and family to heed my advice."
Pros: "All the employees were very friendly. Plane was clean."
Cons: "I was surprised that no bags were included and there were no complimentary snacks. I understand that those things are excluded to cut ticket prices, but by the time I paid for bags on both flights, I paid as much as I would have for a larger airline."
Cons: "My departing flight ended up being delayed for over three hours. I did not receive one single notification letting me know it would be delayed. Apparently Frontier's system went down. I understand that is out of their control. However, as I sat at the gate, I was not given a SINGLE update as to why or how long our flight was delayed. The gates next to us seemed to be getting updates about every 30 minutes. The flight was supposed to depart at 9:15pm and the FIRST update they announced was past midnight saying that there was a mechanic on the plane fixing a broken seat. We ended up leaving at 12:15 am. I did not get to my hotel in Portland until about 2 am. It was by far the most frustrating experience I've ever had with an airline. I've been a frequent flyer of all airlines for over 20 years....."
Cons: "$30 to check a bag and then they lost my luggage."
Pros: "Friendly staff"
Cons: "Need to pay for snacks"
Cons: "Lots of noisy children"
Cons: "The flight was 6 hours delayed..."
Cons: "It smelled awful the whole time. The air was so dry, it really irritated my throat."
Pros: "staff was good."
Cons: "all the extra expenses. ends up being as $ as delta"
Pros: "Friendly attendants"
Cons: "The seats dont lean back so no sleeping options during flight"
Pros: "Clean new airplane nice staff"
Cons: "the seats were too short there was no first clas we had to pay for a carry on drink services were only offered for a fee"
Cons: "The extra charges for the seating, luggage and /or carry on. Didn't like that it wasn't disclosed upfront."
Pros: "I liked the price and the fact the flight was nonstop and relatively short."
Cons: "I rated the service poor because upon boarding the plane and sitting down, I noticed my 20 yo son somehow did not make it onto the plane. This became concerning when it became apparent that everyone had boarded and he still did not appear. I approached a flight attendant about it, letting her know that I was concerned that my son had not boarded. Her response (apparently because I was not hysterical) was "well you don't seem too concerned about it, so I won't be." I was very taken aback by this and ended up - with another flight attendant's permission - leaving the plane to find my son who it turned out was held up at the gate for a reason that was resolved."
Cons: "We were stuck on the plane for an hour after landing and luggage took another hour to get. Didn't leave the airport until after 1 am."
Pros: "On time, clean plane, good crew relation."
Cons: "Having to go back from vacation..lol"
Pros: "Safely from point A to B. Didn't have a POS terminal at the lavatory, which will likely be next."
Cons: "Loss leader fare, $35 per checked bag, $40 per carry on, but mostly having paid apparently only for the privilege of standing in the aisle, to have to pay extra (anywhere from $13 to $50 per seat assignment) to sit with my loved ones rather than just random seating. Seats so tight, that don't even lean back, felt like one of those chickens in the trucks on the freeway. Doing the math, this fare was actually more expensive than choosing an airline that actually serves human beings. As stated above, at least we didn't die, but at such levels of "economy" I was not confident that we would even survive the trip, thinking that the the pilots must be of the same quality. Please use a more honest business model, until then, we will not use you again."
Cons: "Flight was delayed. I got 6 different emails with 6 different times. I called the frontier phone number to change to a different later flight. While they were willing to do so , I was told if ours did get cancelled we would be put on that flight probably anyway. I was told that staying with that flight I would be compensated with a voucher. I told him the gate agents said they didn't do vouchers. He insisted that they were going to die to the great inconvenience. We finally departed after a 3+ hour delay. Sure enough, NO vouchers, just a "sorry for the delay" as we got off the plane when our flight was done."
Pros: "Newer seats, so I guess that could be counted as a plus for this trip."
Cons: "Ticket counter person in PDX was very rude. Our seats were 'upgraded' for a red eye flight, behind one screaming baby for 75% of the flight, and another next to us that constantly was kicking us. The male air flight attendant enjoyed to hear himself talk so much, that between him and the amplified screaming baby, sleep was not possible. I asked for water, but since that was the only free thing, they were out of it and the male flight attendant sound get me some of their was time before we landed....that was 25 minutes into a 3 and a half hour flight. In his defense, I did get my water just before the plane started its descent. And the last point, girlfriend's brand new suitcase was covered in him when we picked it from baggage claim. Instead of just refunding us the baggage fee, no, we now have a claim open for Up to $50 to get it cleaned. Spend the extra $100 for ease of mind and fly a real airline."
Pros: "What I could hear of the captain, he was at least since guy."
Cons: "Worst airline ever. You nickel and dime us to death for every single thing, including just to sit on the plane and have a bag, and the new economy type seats with the tiny tray are very uncomfortable. The crews are rude and treat you like trash for not purchasing extra or applying for the stupid credit card. You can't hear captain announcements, rough flights and landings. Unexplained, multiple delays that inconvenience all the way around. TSA harasses you in front of everyone about even just having a regular size duffel bag. I can't even list everything. It was the worst flight experience I have ever had and I will never fly Frontier again."
Pros: "Friendliness of crew."
Cons: "Seats. So uncomfortable."
Cons: "Charging for baggage and drinks is just ridiculous. We've already paid to be on the flight itself. I would rather your flight costs include everything. Little fees are annoying and petty."
Cons: "The 3 people in front of me must have chain smoked a carton of cigarettes on the way to airport with the windows up. Flight attendant would not move me-- they had serious attitude and clearly need some customer service classes. Had an allergic reaction from smokey smell sneezing and coughing. Nose burned and started bleeding from the airplane air (almost as if the filters were not changed on the a/c blowing on my face). Seats wouldn't recline. 30 min delay leaving airport (direct flight from Denver to San Antonio, but yet we sat on runway bc of storms in LA???) arrived to SA late at 10:15 pm. Stood and waited for another 30 min for bags to come out with ZERO communication from airline letting us know which luggage carrosel to stand at. Meanwhile the lovely folks at southwest had to finally make an announcement for Frontier to give us any amount of info. Doubt I will ever go this budget airline again. Awful. Saved $75 instead of flying southwest. Wasn't worth it."
Pros: "The timing was excellent"
Cons: "But I don't like that there is no charging docks. It's just a cheap flight ... 1st and last time on Frontier ...I like my tv screens and charging docks :)"
Pros: "The punctuality."
Cons: "The turbulence and the seats were not very comfortable. Otherwise, it was a good flight."
Cons: "Online Check in is a bit overwhelming. Too many adds, seat selection charges, etc. Too confusing"
Cons: "90 min takeoff delay 30 Minute Deboarding delay Charged for water? Charged for bags even carry ons"
Cons: "This company is a scam. You pay a extra fee for everything Printing your boarding pass that will be $10. oh wait you want to take a carry on bag that will be $45. You want to check in a bag that will be $45. If you do decide to check in a bag or a carry on make sure the demensions and weight is correct there will be another fee for any luggage that doesn’t fit their rules. Make sure you get a drink in the airport ahead of time because once again they charge for standard drinks while on the plane, the extra charges just never stop! In all reality it is not worth the savings in plane ticket because of all the additional inflated prices they get you on."
Cons: "Cost of checking a bag"
Cons: "The attenedents the drink cart the boarding my seat"
Pros: "they charged me $55 4 one bag i felt ripper off"
Cons: "Flight was extremely delayed."
Cons: "2+hour delay and baggage/carrying fee ?!"
Pros: "I liked that my flight was on time, boarding was organized and swift, the staff were friendly. I had a very short flight and most of the basics in customer service were met."
Cons: "Even though my flight was short, my pilot for the departing flight was a bit out of control for both departure and landing. There was no wind when I got to my destination which made me wonder why the pilot was so out of control with landing. I ended up vomiting on the plan before descending. (for my return flight I took Dramamine and the pilot made me feel safe so no troubles upon return) Also, I did not appreciate that if I needed water, I would have to purchase it. There are not many places in the USA where I HAVE to buy water if I need it."
Pros: "Nothing. Don't fly spirit unless you have no carryons or checked luggage."
Cons: "Spirit is a rip off. The prices look good on paper, but are misleading. Extra 140 dollars in fees."
Pros: "Polite crew members. With Spirit, I know what I am getting."
Pros: "The price"
Cons: "Impossible to sleep"
Pros: "It got me to my destination is the only positive thing I can think of to write."
Cons: "I disliked that if I didn't prebook my suitcases online ahead of time I'm charged a larger fee at the desk even when I'm a club member with the airline. Then I was told to pay my overage weight fee online and that isn't an option on the website. So when the person at the desk went to charge me she said it was $50 when if I'd have just paid for 2 suitcases online it would have been $10 cheaper. I also think it's crazy to charge customers for a cup of water on the flight especially one that's 3.5hours long. I get the airline is cheap and offers cheap flights but to nickel and dime customers for even water is crazy. The seats were also very very close tofether so that your knees are almost crammed into the person's seat in front of you. My husband use to be in the airborne unit in the military and said those flights with all his gear and no frils was more comfortable than this flight. I highly doubt we'll ever use spirit airlines again unless it's the only option or if it's under 1.5hrs to fly to my destination. I'm not sure I could endure must longer of a flight on their planes."
Cons: "Had to cancel the flight because I was admitted to the hospital emergency on the day of flight with possible colon cancer. I am still in the hospital today, tests said no cancer but a virus infection that is being treated with antibiotics. Should be released in a couple days. Can I reschedule the flight??"
Pros: "First 3 hour delay, called and was disconnected twice"
Cons: "Friendly staff"
Cons: "This is pretty much the Megabus of airplanes. If you're looking to travel on a budget and have low expectations than you're good. I got to airport early and 2 hrs before departure there was still no gate number on display board. 1hr to departure still no information..I happened to stumble upon the waiting area (only marked by package size display) while doing a 10th time search of the airport..which isn't small. I didn't mind so much the flight delay..but there was lack of direction and information for waiting/boarding the plane."
Pros: "Decent for the price you pay for the ticket alone. Imagine bare minimum as far as standards met."
Cons: "That they are not up front about paying an extra $10 to print the boarding pass in airport each way AND that I was not aware that you do not get a free personal item and carry-on. I had to pay an extra $50 each way for my carry-on (total $100 which was same amount for the ticket). I didn't budget for this and found out last minute. The other passengers didn't seem to follow the size restrictions as far as carry-on and in speaking with them, I don't believe they actually paid like I did. Could've saved that $100. Wow. I could've taken Jet Blue for the same price with free personal item and carry-on with free snack service AND movie."
Cons: "They canceled the flight the day of departure."
Cons: "We were on a multi city trip when our flight on Spirit was cancelled. The only options were take the flight the next day, get a refund or a travel voucher for another flight. In reality none of these options were acceptable. We ended up having to take the flight the next day which required us to send additional monies for another hotel night and an additional day car rental. Spirit refused to absorb any of the additional costs involved in the delay.They also refused to try and rebook us on another airline to make our arrival at the next stop. Customer service is a complete joke. Spirit did not notify us of the cancellation. Our host at the hotel on our next stop notified us that the flight was cancelled as he received notification from the limo service. This was as we were driving to the airport for the flight that was cancelled. The nickel and dime approach to make up for the lower airfare was ridiculous and petty. We have not been treated so poorly by any airline in the past and we travel frequently."
Cons: "We had a medical emergency at the airport and had to go to the hospital and missed our flight. Our sons needed to go home. The attendant at the desk split the boarding pass and told us we could fly out the next day with a hospital release. I called Spirit to book for the next day and was told it takes 48 hours for approval. I told her we could not stay for two more days that we needed to get home so my husband could get additional medical attention and she said there was nothing she could do. Long story short- if anything goes wrong with your booking on this airline, in which everything is an additional cost, they will not help. We booked with another airline to get home. The Spirit experience was stressful and I would never fly with this airline again"
Pros: "Efficient boarding is the only good thing I can say."
Cons: "The crew was nice but pushy. On both flights they kept focusing on people's bags under their chairs with unnecessary persistence. Since Spirit doesn't really offer anything at all they just stood at the front of the plane after flying through with the cart that only offered something you have to pay for. Then at the end, annoyed everyone trying to sell them the credit card. Both flights were over an hour delayed due to missing mechanic paperwork. The flight was not cheaper then other flights but matched up to the times I needed - (After the delays, not really) and so I booked. Totally forgot I was going to get charged an outrageous amount for my carry-on. This airline is a crock. AVOID."
Cons: "I payed nearly twice the sticker price with all the hidden fees. What they don't tell you is that they charge for carryon and luggage, and are allowed to change those prices whenever and to whatever amount they want. They tried to make me pay to print my boarding pass, and both my flights were delayed one by 20 minutes, and the trip back by over an hour and a half. Both the planes I flew on were old and outdated and they don't even offer water without a price tag. Never going to fly with them again."
Pros: "Flight crew was great"
Cons: "Unless you're seated in the front of the plane there isn't any leg room! They nickel and dime you for EVERYTHING and I do mean EVERYTHING! They charge for carry-ons! Never have I been on a service that charges more for Carry-ons than checked-in luggage! I mean seriously! Unless you pay $59 for their "Club" luggage is not cheap! Why would I pay for discounts with this airline? No comfort! No entertainment whats so ever! No free beverage! Carry-ons are more expensive! My plane ticket only cost $89! But the luggage fee is $52 EACH WAY! My luggage cost more than the plane ticket its self! Ridiculous! NEVER EVER AM I FLYING WITH SPIRIT! WORST AIRLINE EVER! Avoid!"
Pros: "Nothing at all. They changed our gate back and forth several times."
Cons: "Wasn't clear that you have to pay $50 each way for your carry on. This made my $100 ticket 210 with the tax from the carry ons. Just didn't make sense to me thag i paid more to fly a bag than I paid to fly myself. No logic here and if it would have been clear before I purchased i wouldn't have booked with spirit airlines. You also have to pay for any beverage or food on the plane as well as pay for your seat on your plane. Essentially you buy a ticket to have the opportunity to buy a seat on a plane. Again no logic."
Pros: "2 hrs delayed. Service was terrible."
Cons: "Everything. The entire experience."
Pros: "Excellent crew!!!!"
Pros: "Worst experience ever! We are at a gate and they didn't take us."
Cons: "Worst experience ever. So many delays both ways."
Cons: "I went all the way though security to find out that (unlike Any other airlines) that i needed to physically print my tickets out so I needed to get out of line and go all the way to the kiosk (the farthest kiosk from security) to get my physical ticket then back through security. But while I was at the kiosk to get my physical ticket printed out the the worker was texting on her phone instead of helping the people out that are in line. I get through security and to my gate and I am getting on the plane for them to tell me I need to pay an extra $50 per person for carry on bags and they were very rude and not willing to help out at all. I told the girls at the gate that they were very rude and that I would be writing a review to their bosses and they told me that it doesn't matter and that they aren't going to do anything different for me."
Cons: "I was surprised to find out that the bag weight limit was only 40 lbs rather than the usual 50 lbs. I had to open up my back pack my carry on and my checked bag and reload everything at the check in counter. What a circus. The ridiculous part of this whole thing is that I still took the same amount of weight with me and all that was accomplished was to make me uncomfortable and make those behind me wait for the show to end. When I printed my boarding pass it said TSA PreCheck on it. I'm thinking, at least I get to take the short line and dont have to get the full TSA "treatment". Well the TSA lady tells me that Spirit doesn't do PreCheck. I pointed out to her that the boarding pass said I in fact did have a PreCheck pass. No go, had to leave that line and go get in the long line after discussing this with the TSA lady. Spirit, really? What a mess!!"
Pros: "Flight took off on time and arrived sooner than scheduled. The price was rock bottom. Staff was courteous. Spirit is budget focused and does everything to make flying simple and low cost."
Cons: "No usb outlets to charge your phone. They scare you into thinking that if you have carry on luggage they will charge you an extra $55 each way on their check in system. I took mine and wasn't charged. Upon entering the cabin, it was warm. The air conditioning was intentionally turned off till take off to save money-not a big deal for me but could bother others. At end of flight, we have to shut the windows closed for the next shift to keep it cool-strange. If you are over 6ft tall or are wide bodied don't fly coach on Spirit. Seats are thin plastic and cushions are not forgiving or adjustable. If you are a college student or young family, this airline is your best bet to stay on budget if you have high tolerance. If you are more business/lifestyle/social vacation traveller, try paying an extra $60-$90 more and the travel part will become part of what makes you smile instead of what you try to tolerate."
Cons: "flights was delayed there and back when was totally canceled for two days"
Pros: "Boarding was alright, pretty quick and that's about it."
Cons: "Well let's start at the check in, so I got to an airport about 40 minutes before my boarding(usually what I do when I fly with Southwest), went on to check in my bag, once I got there the receptionist was extremely rude, as well as uneducated on the layout of the gates, as soon as my bag got checked in she threw it off the scale and told me to move on as soon as I asked her why she is being so aggressive with my baggage. Then when I was boarding there were no smiles by the crew, the seats were extremely uncomfortable, and I was waiting for a water for about 15 minutes asked a crew member again and she responded with "You are not the only passenger here, I will bring you your water once I'm done with other passengers" and for the 15 minutes I did not see her help a single customer. I am so disappointed in this flight that I am not flying with them back, instead I spent just a bit more and will fly out of Chicago with a different airline. Avoid spirit airlines at all costs!"
Pros: "The planes were clean."
Cons: "The rows of seats in the rear are too close for an average sized man. I'm 5'9" and my knees touched the seat in front of me. The Spirit pricing model puts all the burden and stress and uncertainty of travel on the traveler. I feel like mistakes could be very expensive. Website makes it impossible to talk to a human if you have questions or need to make changes. Website had a bug where I couldn't make a change without becoming a "member" and getting a login and password.... just what I need another thing to remember. Got errors when I tried just using my trip identifier that implied that the website had problems and that I should try again later."
Pros: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Cons: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Pros: "Nothing - awful experience. I will not use Spirit Airlines again."
Cons: "My flight was canceled a few hours before scheduled departure with no stated reason (I was notified via email). I could not get a real person on the line through Spirit Airlines automated customer service. I did end up getting a refund but had to purchase a flight through another airline to be able to leave as planned and not ruin my vacation."
Pros: "How quick the flight was to leave"
Cons: "Nothing. Casual flight"
Pros: "Fast service on board"
Cons: "Flight delayed, seems Spirit always has delays"
Cons: "The nickel and diming was a little too much."
Pros: "The price was great, and I am ok with having to purchase baggage and other stuff in advance, though charging $50 for a carry-on is a bit excessive. I would definitely consider using them again for very short flights (2 hours or less). Staff on the red eye was kinda cranky, but the return flight staff was friendly. Departure and Arrivals were right on for both flights and the pilot made sure to warn us of turbulence in advance."
Cons: "While I understand the concept of the "ala carte" method of traveling, it really was not clear that none of the seats actually recline at all! I will NEVER use Spirit for a "red eye" flight ever again (or any flight over 3 hours)! The amount of money saved wasn't worth what I have ended up spending in chiropractic care afterwards from having my back seize up on me from the uncomfortableness of those seats and trying to sleep sitting straight up! We decided to upgrade to an exit row for the flight home just to have some extra leg room, but still with no reclining of seats (the only 4 seats that recline were already taken)..... the comfort level was not there at all, other than at least our knees weren't bumping against the seat in front of us, like on the red-eye."
Pros: "cheap, convenient"
Cons: "late departure, they charge for water on the flight"
Pros: "The staff were funny and very nice!"
Pros: "Loved the low price and friendly crew. I came prepared with a small personal carry-on bag."
Cons: "Bring your own snacks and bottled water! And double check your bag size. Paying extra for assigned seat was well worth it."
Pros: "Love that spirit always on time and very smooth and quick flight"
Cons: "Need more leg space"
Cons: "Spirit cancelled my flight."
Pros: "Good flight..friendly flight attendants."
Cons: "Would like free water"
Cons: "Spirit Airlines in by far the worst airline ever. I will never again use Spirit for future flights."
Cons: "Our flight got cancelled due to mechanica issues (not their fault) but then they had virtually no systems in place to deal with the situation. There was no dispersing of information on our options by the single present employee. We had to contact their corporate offices by phone which was a nightmare in itself, and even then they gave us the run around telling us we had to wait 36 hours for the next flight (although legally they are obligated to get us on a flight within 24 hours). You get what you pay for and these budget tickets came with budget customer service."
Pros: "Flight was on-time and fast boarding"
Cons: "It felt wierd paying for every little thing"