Entertainment and timeliness of the departure and arrival.
- each seat has cable television (even for very short flights) - I was asleep my whole flight from Long Beach to SFO but the pilot was great! came over the speaker to let us know there was a great view of the sunrise and what we were flying over below. - dimmed the lights for the flight since so many people were sleeping on the early flight
Lost baggage that was gate checked, didn't get it for over 2 days
Efficient boarding, capable crew, mbetter than standard free snack options. Decent amount of leg room due to it being an older plane.
Could have used another round or two of water/beverage offerings as the cabin air is always so warm & dry. Disappointed in lack of power source for charging devices on such a long flight, but the plane seemed way too old to accommodate that.
The crew is excellent as usual - friendly and professional. . Love the generous space.
Better food options. :(
On time with no drama
Excellent service and upgraded snacks in economy
Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems.
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