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The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive

The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful

ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother

Both my flight where delayed Had 25min to make it to my transfer flight

Flight was good but there are way to many announcements for credit cards etc.

The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.

Boarding experience was smooth. Flight attendants were friendly and helpful. Entertainment system on the Houston-Edmonton flight did not function for passengers on the left side of the aisle. On the bird's eye flight from Quito to Houston, they should not serve a meal. No one needs to eat after midnight and it is disturbing for those passengers trying to sleep.

I just got back from a trip with 3 flights each way. The flights were good and we were happy with out experience. There was one steward on our first flight that was harsh and grump with passengers. It did not leave a good impression. All of the other flight crews were great on the other five flights.

The free snack options are pretty pitiful for a 2.40h flight.

They changed my flight 5 hours before it took off and changed my connecting airport messing up my entire 1st day in Japan.