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PWM - MTY

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Round-trip
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Portland (PWM)
Monterrey Gen Mariano Escobedo
Fri 9/17
Fri 9/24
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Top 3 airlines serving Portland to Monterrey Gen Mariano Escobedo

Scores according to KAYAK customer reviews

7.4
Aeromexico
Overall score based on 9,698 reviews
7.5
Boarding
7.5
Comfort
7.9
Crew
7.3
Entertainment
7.0
Food
Airline reviews

Pros: "Affordable prices"
Cons: "Boarding process very desorginized"

Pros: "On time, friendly staff"

Pros: "Everything was, excellent, especially all the staff, both ground and onboard."
Cons: "Nothing"

Cons: "Seat confort is bad, specially for tall travelers."

Pros: "Plane is nice"
Cons: "Food"

Cons: "Delays delays and delays"

Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."

Cons: "Everything"

Pros: "Crew was very good"
Cons: "Food and Documentation"

Cons: "Not every flight has internet access"

Pros: "you were on time"
Cons: "more space between seats"

Pros: "Seats could have been more comfortable"

Cons: "Perfect"

Pros: "New airplain . Got upgrade to Club premier"
Cons: "Get on time . Boarding process"

Pros: "The fact that I actually made it home"
Cons: "No communication, poor in flight service, extreme delays."

Cons: "Super delayed"

Pros: "Allot"

Pros: "Will choose Aeromexico again! Very nice and helpful crew and staff. Appreciated that food and beverages were served."

Pros: "Entertainment"
Cons: "The flight was delayed over an hour"

Cons: "Retrasado"

Cons: "I tried t change my departure day but they told me that I was not possible so I lost the flight"

Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."

Pros: "I would like to have direct flight to Mexico city, it will be a plus."

Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"

Pros: "Movie"
Cons: "Seat"

Pros: "I had plenty of leg room."

Cons: "Crew standing in the back talking to each other with their backs on us"

Pros: "Everything"
Cons: "Flight Schedule that kept changing."

Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."

Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."

Pros: "More leg room in business class, extra luggage"
Cons: "No personal entertainment, no power ports, no hot food."

Pros: "Nothing"
Cons: "The worst airline now a days"

Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."

Pros: "Everything was great!!!"
Cons: "nothing to comment."

Pros: "Movies"
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."

Cons: "their seating chart and the entire seating experience sucks"

Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."

Pros: "The tv. Food. Bathroom"

Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."

Cons: "Ads while in the plane!"

Cons: "The seats are awful"

Pros: "comfort seats"
Cons: "no food on a flight before 8am is unacceptable."

Cons: "Old plane slow crew. Seemed like they never were around j. Business class"

Pros: "nothing"
Cons: "worst flight ever, no space in the plane......"

Pros: "missed this flight due to baggage issues"

Cons: "Plane didn't have entertainment screen"

Pros: "Seats together, food on board, amazing service from the call center, Spanish speaker crew."

Pros: "When I got to the airport aeromexico switch me to direct flight that was awesome"

Cons: "It was horrible that they never told us the flight was delayed. Also, it wasn't up on the boards on which gate we would fly out of. Things kept getting changed without telling passengers. I'll do everything in my power not to use them again!"

"The pretzels were ok, but a wider assortment of snack choices would be better."

"delays awful."

Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"

Cons: "IFE was not streaming movies, WiFi on but not loading"

Cons: "A bigger plane."

Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"

Cons: "Inflight Wifi was spotty"

Cons: "Great flight"

Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."

Cons: "Flight attendant was very rude on Flight AA3451 on April 25th"

Pros: "Crew was great. Seats could be a bit wider"

Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."

Pros: "The crew was good"
Cons: "More space in coach between seats"

Cons: "Flight delayed, interior of aircraft was deteriorating"

Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."

Pros: "Vegetarian chickpea curry were delicious"
Cons: "7 hour flight with no individual entertainment, plane was not clean chairs worn and controls were filthy. One flight attendant asked “Are you going to eat”? Customer interaction leaves much to be desired."

Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"

Cons: "Very cramped seating This was an American Airlines flight, not Alaska Air."

Pros: "Do you really think there is anything to like about flying these days. We are sardines pack on a your planes."
Cons: "Purchased business class seats, boarded in group 5. Had no where to put my 1 backpack. All the storage up front was gone. Why should I pay extra for a seat if I have to wait for everyone to get off the plane so I can go back 10 seat rows to get my bag. Dirty tray tables."

Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"

Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."

Pros: "The premium economy service was well worth the extra money. The crew was attentive but not annoying on an overnight service. The food was much better than other long haul internationals. And we arrived rested ready to see the city"
Cons: "Again boarding was just a mush of people. American keeps revising the boarding process but does little to make it actually efficient and orderly. The grouping should have made things better but gate agents don’t consistently reinforce the policy so passengers are all lax."

Pros: "Got us home finally"
Cons: "Nothing"

Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."

Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."

Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."

Pros: "Flight and landing were smooth."
Cons: "Touch screen worked sporadically. Wifi never worked. Boarding plane was very unorganized."

Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"

Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."

Pros: "Nothing"
Cons: "Super old planes, no had a tv."

Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."

Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."

Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."

Pros: "Actually coming home was great. Thank you"
Cons: "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"

Pros: "Punctuality"
Cons: "Small plane with no leg room"

Pros: "Na"
Cons: "AA worst airline People They have working in SFO Incompetent Rude Useless"

Pros: "Everything"
Cons: "Nothing"

Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."

Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."

Cons: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."

Pros: "Quick and easy"

Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."

Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."

Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."

Pros: "Not applicable"

Pros: "Fast trip to london. Even it was late by more than hours plot made up some lost time. Entertainment was very good both in quality and varieties."
Cons: "Throughout the trip it was very bumbby. The food was not nearly as good as other cross Atlantic airlines."

Pros: "Nothing"
Cons: "I never even made the flight because they kept jerking us around"

Cons: "Uncomfortable; charged $50 for checking bags only to see them checked for others for free at the gate. Seat selection on our three flights that day were ignored on 2 of tge floghts."

Pros: "Ok"
Cons: "Ok"

Pros: "Just wish the boarding was better"

Pros: "Easy upgrade"
Cons: "E145 don’t have room for carry on. Instead of people having to wait at exit of plane. Tell them well a head like when booking check your bag and make that one free. It goes to the same place right?"

Pros: "the crew was nice"
Cons: "We had to sit on the tarmac and deplane just to get onto another flight where I no longer had any power to charge my devices"

Pros: "Great to be home in time"

Pros: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Cons: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."

Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"

Pros: "Very friendly crew."
Cons: "This is a small airplane. I would like to see United insist that people check large bags."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay."
Cons: "Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am."

Pros: "Everything from ticketing to deplaning was smooth and professional."
Cons: "No problems at all."

Pros: "Very fast and efficient"
Cons: "Nothing"

Pros: "It’s existance. Informative capt."
Cons: "Late almost 3 hours. Sketchy bev service. 50 seat RJ."

Pros: "Nothing"
Cons: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"

Cons: "3 hour mechanical delay"

Pros: "An early departure!"

Pros: "Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport"
Cons: "My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me."

Cons: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"

Pros: "We had a tail wind and the flight was super fast!"
Cons: "The were a lot of screaming babies around."

Cons: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"

Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."

Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"

Pros: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Cons: "No food options. No free food"

Cons: "Really awful, disorganized and unapologetic."

Pros: "Got through sucurity ar PNR barely in time to make flight."
Cons: "Even though I am a frequent flyer with a Global Access card, I was select for enhanced security check. I paid for the Global Accessmcard especially sofas to avoid this. United said it was a TSA thing while TSA said it was at the prerogative of the airline. Why did this happen? So much for TSA Pre or Global Access."

Cons: "They don't know their guidelines or policies"

Cons: "Cramped aisle with very little room. Not the most pleasant crew. They served no food as it was an overnight flight."

Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"

Pros: "Arrived early"
Cons: "The plane dropped during decent."

Pros: "The flight was ok."
Cons: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."

Pros: "Flight did not happen"

Pros: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Cons: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"

Pros: "Not a single thing!"
Cons: "Arrived late"

Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"

Pros: "The crew was nice and the area was clean."
Cons: "I didn't like the fact that before boarding they offered to check peoples bags for free because so many people were trying to take ridiculous sized bags onto the plane. I always pay to check my bag . That process took for ever but we did still arrive on time."

Pros: "nothing"
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."

Pros: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Cons: "The confusion caused by lack of direction from the staff."

Cons: "Seating next to the bathroom is gross"

Pros: "Friendly and polite! Crew."
Cons: "Middle seat. Space too small."

Pros: "Couldn't really figure out your Wi-Fi system so I just read a book"
Cons: "It's not really easy to set up your Wi-Fi system through the United app"

Pros: "It use to be, I could put up with the lack of comfort and services because the cost savings made it bearable. But thes days, the basic ticket costs are high and increasing despite ala Carter pricing. The flights are always full and the number of flights are down. Airline profits are at a peak yet very little is flowing back to improve the flying experience."

Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."

Cons: "The back seat doesn't recline at all. Made for an uncomfortable flight."

Pros: "That I got a refund, although that should be a given"
Cons: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."

Pros: "Pleasant crew"

Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"

Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"

Pros: "Nothing."
Cons: "Never flying United again. On my way to the airport in Portland I got a text from United that my flight to Newark had been cancelled and there was no way to fly me out of Portland to San Diego that day. My sister had to drive me to Boston so I could catch a flight to San Francisco, which took 6.5 hours because it flew over most of Canada for some reason AND had three babies that cried from start to finish. Oh and because I was a late addition, I had a middle seat. The second I turned my phone on after we landed I had another yet another text from United saying that my connection to San Diego had been delayed three hours and wouldn't take off until 11:15 pm."

Cons: "Tried to get assistance at the United desk where my gate was located at and they could not answer any of my questions and would not assist me or many others who had the same issues."

Pros: "Nothing"
Cons: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."

Pros: "Polite staff"

Pros: "The crew communicated well to the passengers."
Cons: "I didn't get to Chicago until close to midnight, the flight to MSP was cancelled, and I missed my meeting the next morning. I understand you can't control the weather, but that didn't change the outcome for me."

Read more about Aeromexico
COVID-19 information

Safety measures for airlines flying from Portland to Monterrey

Airlines flying from Portland to Monterrey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Portland to Monterrey

Mandatory masks

Masks required on board, masks provided on flights from Portland to Monterrey

Social distancing seating

Middle seats unavailable to book on flights from Portland to Monterrey

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Portland to Monterrey

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