Klm start boarding while somw air issue in the plan
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
You should not have to pay for WiFi in business class
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
The facilities at PDL are absolutely appalling during a 4.5-hour connection. Passengers from multiple flights were crammed into a small area with insufficient seating and only a snack bar. The only bathroom was unisex, with one stall for men and another for women side by side. This is for hundreds of passengers. The connecting aircraft from PDL to JFK was downgraded/switched out to an Economy Class-only configuration without explanation, even though the aircraft with Comfort Class we arrived from FNC on remained at the stand. Those who paid for Comfort Class could not enjoy the better seating or catering. Food and drink aboard was sub-par. I would qualify it as one of our worst travel experiences in years.
The crew was great. The only problem is that electrical outlets were not working in what seems to be a half of the rows on the plane. Considering that passengers are asked not to use power banks, this leaves us out in the blue without any entertainment option.
Reasonably comfortable. We were about an half an hour late. But no personal impact. Seats upfront have a good amount of recline, but do not lay down flat. Food and drink can be improved. There are no soft drinks available on the flights. Water, juices, and wines are provisioned.
Flight on time. Staff pleasant and responsive. Food could be much better. Snack before landing was a few dry crackers and a drink. Nothing else. There was a very lumited selection of beverages available on a 7 hour flight. No soft drinks, even in the front cabin.
Delayed departure of one hour and half, inflight entertainment NOT functioning. Plane did not crash and I arrived alive, so I guess it was a good flight.
This was a long flight - 6 hours - and nothing is truly comfortable for that long... but the flight crew was friendly and attentive. The airport in the Azores is small but we weren't there long enough to explore any amenities.
There is one flight a day and it was canceled with no explanation
Flight was ok. Food on way there great a pork dish way back tuna and pasta was not good. Flight attendants were great. Wish they had more soda options like ginger ale seltzer water. Good experience overall. Worst part of trip was car rental Klass company car broke down we were on side of road late night 4 hours awful awful experience all they wanted was 500 euros for help to come absolutely horrible experience we were scared side of highway they offered zero help!
Coming from USA it was nice to be treated nice for a change. Even though our flight was pretty short we were served breakfast. On time flight with very caring staff. Please teach American carriers how to treat people.
More space between seats and in bathroom. I don’t think there was any entertainment offered. If there was, I wasn’t aware.
Flight from FNC to OBO was cancelled. We were rebooked to Lisbon later in the day. It was inconvenient but it worked out ok in the end.
Terrible flight attendant attitude. Average 3-star hotel employee has better hospitality skills. Business class seats are literally a joke. TAP executives should ride business class in other airlines to develop some rudimentary sense of what business class is.
On time, politeness, food okay but entertneiment mediocre with only old movie and the so called new we’re 2 or 3…
Very pleasant flight, crew was very nice. The flight was really smooth, big plane. The seats are kind of close together, so comfort was just OK. The boarding process on the way back to New York was a little chaotic. It took a long time.There were no announcements, no loudspeaker just one staff yelling out of instructions and a lot of people crowding in before their term to board. So that could really be improved a lot.
The crew was very nice. The food was good. The entertainment on the way back to Miami wasn’t as good as the flight over. I wanted to watch Wicked but on the way over from Miami to Lisbon but the screen didn’t work. On the way from Lisbon to Miami Wicked wasn’t an option. Liked the option to check out overhead carry on with our checked luggage Overall the flights were very good. I would fly TaP again
Boarding went fast. Lisbon's gates are too small for the flights they serve.
Great pilot, textbook landing in madeira. Everything else, from booking to checkin, plane quality, seat amenities, crew engagement, and overall experience were significantly below standard. I WOULD NOT FLY TAP IF THERE IS ANY OTHER OPTION.
Worst: long walk to baggage claim Best: left on time
Got in on time. Food was the worst ever. Comfort was terrible. Check in was incredibly bad.
The flight schedules are better than some airlines. Their website is terrible, it doesn’t store any information so every time you fly you have to re-enter the data. The flight was late taking off but we still got to our destination on time.
You get what you pay for. In general I like the service and flight attendants.
Excellent! Outstanding customer service, the best service I have received. Food was served, dinner, snacks, beverages, crew was there to greet you. 10/10
Service and food were excellent, could have been more info in English.
Charging $300 to be able to pick a seat next to your wife was nothing less than extortion.
My carry-on bag was taken from me when I boarded. It was checked through to London at no charge. It took a big of shuffling, but I was glad not to need to mind it until baggage claim.
Great to have power available for every seat in Premium Economy. I do wish the WiFi was less expensive. It was 23-24 Euros for the flight for one device. And there were times it was unavailable.
I’m very mad because I paid an extra $105 to change seats to an exit row with more leg room. The app clearly showed a gap in between the seats in the row I changed my seat to and I paid for it. When I boarded the plane, it wasn’t an exit row seat and no more room than my original seat. I feel like I was ripped off $105.
The crew on AA international flights in my experience are generally lazy, rude, and inefficient. These guys did not disappoint.
I had a great experience , crew was great and enjoyed the entertainment options I will be booking my next International trip with them .
Front desk was closed at 6 pm, I was unable to get my boarding pass and as such missed my connecting flight home.
