old plane but clean and comfortable, very nice crew, LOT made excellent improvements in terms of quality of food served in the business class. really fresh , tasty and easily digestible, good choice of soft and hard drinks- good polish wines( white ones reds have way top go)
I have flown with LOT several times and regret it every time; however, they are the only airline that offers the direct flights I need. Boarding was awful. I was alone with 3 children, including an infant, and we were forced to stand in buses packed like sardines. Then, for such a large flight, there was not even a gangway. I was expected to carry a baby, a carseat, and luggage by myself up the dangerous steps into the plane while the crew RUSHED me. The crew was very curt, cold, and inattentive. No one offered any assistance or sympathy to me alone with kids. There was no ventilation or AC in the plane.
Issue with boarding, group of passengers on a religious trip coming back to NYC kept trying to change seats, even standing when the plane was pushing back. Crew/Pilot kept very good composure, some passengers got aggravated and started venting out loud but this group created a serious security risk. Crew/Pilot should've been more stringent and called in security or remove them from the flight.
Flying business class saves you. Once you get out of the terminal and onto the plane, it’s fine. The traffic at the gate is a horror. No organization at all. The fact that Business class is promised early boarding is a myth.
Horrible communication, flight boarded then we sat on plane for almost 5 hours as the runway was barely covered in snow with no plows in sight and the as we tried to taxi there was a major equipment failure due to poor push off technique causing all passengers to be taken off the flight to ultimately have the flight cancelled. There was barely any communication to passengers as to what was happening or what to do next to get placed on another flight. Arriving to my final destination a whole day later having to take a connecting flight through Lisbon to ultimately end up in New York instead of a direct flight as none available for the next day. Never flying LOT airlines again!
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Seats were so uncomfortable, my butt hurts so much, I wish they have more cushions,it really was horrible, Except that, Stewarts were polite food was decent
Very courteous staff. Abnoxious passenger in front of me who reclined her seat all the way without warning and without considering the person behind her. My flight ORD-WAW was so much more pleasant because of the courtesy of the passenger in front of me.
LOT told me on my first flight that I had missed boarding my second flight and told us to go to a service desk to reschedule. We then were told our flight was still boarding and that we had to run through the Warsaw airport to catch it which is just a long long runway airport. The workers at the airport were not helpful at all and you have to go through two passport checkpoints. I have asthma and was almost dead when I got on the plane and no one helped or gave us water or even acknowledged us. The flight was fine - the crew members are not friendly so it’s a very functional flight at best. Also my bag didn’t make it to my final destination.
Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.
My flight was cancelled on April 15th due to Lufthansa strike. You basically lost customer since it was important for me to reach Poznan due to my friend’s terminal illness. I rebooked my flight with KLM and will travel with this airline in the future.
Not great - seats were very narrow and food was terrible.
Some of the crew was sassy and not super helpful. The food was okay, but it seems like they were all unprepared compared to my flight I did from JFK to Frankfurt
Food was great but they didn't clear my meal tray for 3 hours. You'd think they could check though the cabin now and then.
Liked - efficiency of boarding with 2 jetways. Checkin was with kiosks with helpful and plentiful workers to help with the process. Munich airport security was very automated, efficient and effective. Free wine and beer! Cons - food was only okay in economy class. Plane bathrooms could have been cleaner.
Both my flight to Germany and my flight from Germany to the USA were delayed which caused me to miss my connection and additional stress. I had to stay overnight in Chicago, compensated by the airline. All very frustrating. We sat in the runway in Germany for over an hour? Which was never explained and caused the additional day of travel.
I missed my flight because previous flights came in late. Customer service hard to find and could not reschedule for the same day. Many people appeared to be behind the customer service counter, but only one or two willing to speak to the public. No offer to find alternatives My experience frustrating Very bad
The flight was wondering, especially the special assistance from airplane to airplane!
For preselected vegetarian meals, they provided vegan meals which were inedible for kids. The attendant was very rude and said they had no vegetarian options and that 8 days prior flight is not enough time to make changes to selections. Absolutely rude staff
Short time between flights. Most important things special for my age. I choose another liner but I going to stay with LUFtHANSA. Thank you.
