Pros: "Good entertainment"
Cons: "Leg room!"
Pros: "The entertainment was beyond amazing and made the flight so much more enjoyable. I actually was disappointed we landed so soon."
Cons: "Nothing. Everything was perfect and I would fly jetblue again."
Pros: "The crew was very nice on all four flights: ATL-FLL-CUN and CUN-FLL-ATL"
Cons: "I did not like the boarding in CUN returning to FLL The boarding was delayed because of the security pat-down at the gate. The video got cut-off mid-flight and was never properly restored."
Pros: "The flight was more or less on time."
Cons: "Power outlets at seat and a more responsive entertainment system. A bit more friendliness in the service"
Cons: "Flight was delayed over an hour in take off. After landing in Atlanta an employee got her ‘ID stuck’ in the jet bridge and so far we have been on the plane for over an hour since landing. Worst experience ever. Will not be flying with jet blue again"
Pros: "Comfortable roomy seating, very clean plane"
Cons: "Honestly nothing... One of the best flights I've ever had"
Pros: "Everything except boarding communication. Could barely hear."
Cons: "Boarding communication. Couldn’t hear calls."
Cons: "My luggage was torn and half of my stuff is missing from my bag"
Pros: "Customer service."
Cons: "1. Getting checked-in and a seat assignment, with my initial check-in with Iceland Air. 2. Getting a seat assignment before I arrived at the departure gate. 3. Having a Jet Blue employee at the baggage re-check counter."
Pros: "Boarding was smooth and on time, offer to check baggage, plenty of overhead space, spacious cabin for coach, variety of complentary drink and snack options, friendly and helpful staff. No long waits to taxi or arrive to gate."
Cons: "Wish we had TV/ movie function on Northbound flight, had it on Southbound flight."
Pros: "The gay guys on the crew were very funny and entertaining."
Pros: "Not much"
Cons: "Same as above"
Pros: "Service and mannerism of the crew"
Cons: "There is not much"
Cons: "The planes are incredibly outdated. The flight was delayed due to maintenance issues and I see why! The life vests under the seat were falling down and sliding all around the floor. It was a mess."
Cons: "Took an extra 45 to deboard"
Pros: "Jet Blue was fantastic. Every seat on the plane was the equivelant of Delta Comfort + without the hefty upgrade!"
Pros: "Peaceful Great crew I just love Jet Blue"
Cons: "Can’t say"
Pros: "Ditto above"
Cons: "Did not receive text notice of a gate change. Walked all the way to original gate. Checked text later. There should be announcements regarding gate changes. Not everyone use text or may not be opportunity to check for a text."
Pros: "Crew was great, smooth flying."
Cons: "Plane is older and worn down"
Pros: "I liked the snack options and that the drinks were full size."
Cons: "I did not like how tiny the screen was. I paid extra to sit in the extra leg room option, but when I went to sit down the screen was disappointingly different than the others. I wish I would have known this before purchasing."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "The crew was excellent! Helpful and friendly.:)"
Pros: "spacious seats and very comfortable as well. easy boarding"
Cons: "a little too cold on the plane from FLL to Atlanta"
Pros: "The food was very good they had flat screen TVs by every seat brand new plane!"
Cons: "The crew weren’t amazing"
Pros: "Leg room! 2 snacks!"
Cons: "Would like more movie choices."
Pros: "Easy self check-in at BOS airport with self-service kiosks and bag drop with no lines."
Cons: "Flight was delayed but JetBlue did not make any announcement or give updates, reasons, or targets. Lots of sitting around with no information at all. Very frustrating!"
Pros: "Loved being able to watch the World Cup final match on the plane! Wish the plane continued letting us watch TV while folks were deplaning though. :) The pilot was funny - always a plus."
Cons: "One of the crew members, Bill, called me and the women in my row "sweetie" and "honey." While I assume he was trying to be Southernly cordial (I'm a southerner too), calling women you don't know these names in a professional a space is inappropriate. I also had wished there was either a USB port or a power outlet to recharge my devices."
Pros: "I was so comfortable and love the free movies!"
Pros: "Flight was fine, crew very nice and attentive."
Cons: "Baggage was said to be coming but then flight went off marquee after 30 minute wait. Ticket agent said “we had two planes come in at once so...sometimes marquee drops off after time. Really? That’s your excuse? Delta lands hundreds a day and luggage doesn’t take 45 min to arrive. Sorry I gate checked. Please Tighten that up Jet Blue! and send an agent to provide an update rather that leave people wondering what happens when their flight # goes away and no luggage. Pitiful."
Pros: "Jetblue service, cranberry juice and snacks (tried a different one this time - vegetable crispies)"
Cons: "No chocolates (at least couldn't see it in the offering )"
Pros: "Love the ample legroom in coach seating, and that I don’t feel like one of gazillion sardines in a can. Snack selection is awesome and free: ) Flight attendants were courteous Check-in staff at the departure gate was friendly and even shared a quip of humor!"
Pros: "Everyone was really nice ..."
Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."
Pros: "Very comfortable seats and legroom for economy. Pilot and crew were very friendly and helpful. Snacks are slightly better than the norm."
Pros: "one of the crew was excellent - he was friendly and helpful."
Cons: "the small non-interactive video screens"
Pros: "the flight was 3 hours late, but I appreciate the $75 credit you offered!"
Cons: "my screen wasn't working, but the flight attendant moved me to a new seat when I asked"
Pros: "Jet Blue had the best price for my destination. Boarding went well. The seats were comfortable and the entertainment (tv movies, music) was good. The crew was friendly and helpful. And the pilot did a smooth landing."
Cons: "Had to use a kiosk after doing a mobile check in. The kiosk the kiosk malfunctioned and I had to go to a kiosk assistant ( a real person). There were a lot of travelers in line to get assistance after using the computer kiosk. That didn’t save any time."
Cons: "Bad, bad and the worst"
Pros: "Absolutely nothing"
Cons: "The flight was delayed over 2 hours. The pilot wasn’t there to fly the plane. No delay notice was given until after boarding time. AC on the plane didn’t work. This just to name a few things"
Cons: "Delayed departure after a long layover"
Pros: "We got there"
Cons: "Late departure Old seat back system Broken tray table"
Pros: "Stuck thirty minutes and counting. Landed. No gate"
Pros: "I helped a girl who missed her flight and the attendant was very helpful."
Cons: "Cost of checking in a bag. The first 50 lbs. at $25.00 is fine but if you are 1 lb, over 50 lbs. having to pay $100.00 is to much, maybe $50.00 for 51 lbs. to 70lbs. and so on."
Cons: "The tv screen had a loose connection and was flickering like a strobe light. Would have been great if not for that"
Pros: "Choice of healthy snacks, not run of the mill pretzel and peanut."
Pros: "Smooth flight on time and great staff!"
Cons: "All good!"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "Nothing horrible service"
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "Good snack selection. Crew was personable."
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Cons: "Very slow plane turnover."
Cons: "Leg room was lacking."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "Nice plane and super nice crew."
Pros: "First time flying into Daytona and it was super easy."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Air crew was excellent"
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Cons: "No meal service in first class."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Nice plane."
Cons: "No in flight TV."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Cons: "The new seats are extremely uncomfortable for sleeping. Even in Economy Comfort + I had a hard time finding a comfortable position. The short hard seats do not work well unless you are sitting essentially vertical."
Pros: "Flight left on time despite the problems"
Cons: "We waited for one hour to be able to board. The system crashed so we were very lucky to arrive very early to the airport"
Pros: "The crew was very pleasant and the flight was comfortable."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Cons: "Delayed more than 2 hours"
Pros: "It was all good nice crew and smooth flight"
Cons: "Tight seats on full flight"
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "Fast and much more efficient than the previous leg of our trip"
Pros: "The crew was great"
Cons: "No entertainment"
Cons: "Missed flight in DFW. All other flights full. Had to reroute thru Miami"
Pros: "very nice crew"
Cons: "small jetcraft"
Cons: "No entertainment and Wi-Fi was poor"
Cons: "The plane was small, it was not that comfortable"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "free movies"
Cons: "flight attendant was rude"
Cons: "The cramped space"
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "Entertainment and crew"
Pros: "Great flight Captain and staff was friendly"
Cons: "Everything was perfect"
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Pros: "All flights were on time and arrived early."
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "No complaints"
Cons: "It's was good"
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "The planes people and service."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "thiughy it was a good price on the fare. Now I know why"
Cons: "The representatives and staff at your LaGuardia airport need some serious customer service training. Very rude - no one seemed to know what was going on. Flights were pulling up they rebooked and they were fussing at customers. Understaffed and delaying and canceling flights. Would not recommend to anyone to fly with them. Even on connection changed gates 3 times. So customer unfriendly!"
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Cons: "This flight never happened due to an airport and schedule shift caused by the first leg being cancelled."
Pros: "Boarding was smooth. Landing was smooth"
Cons: "The power outlets didnt work."
Pros: "Flight landed early"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Pros: "Quiet flight."
Cons: "Our luggage didn’t make it to us in its entirety."
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "The flight was good!"
Cons: "There was no entertainment. Nothing to do."
Pros: "I like how they found another flight and we didn't have to pay because we was originally early for the first flight"
Cons: "Didn't lik how we miss our flight because TSA took so long by checking every hand luggage padding us down and i flew with my baby and my disable mom"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Pros: "On time!"
Cons: "Very crowded flight - almost overbooked!"
Cons: "Price gouged to escape hurricane Irma"
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "The flight was very pleasant!"
Cons: "The landing was pretty brutal!"
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Pros: "Everything went good. Crew was professional, flight was on time"
Cons: "Two people were assigned the same seat"
Pros: "All good. Like the exit row. Extra leg room"
Pros: "The flight wasn't too packed."
Cons: "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."
Pros: "Organized boarding"
Cons: "Very cramped"
Pros: "All was handled beautifully!! Great flight and we arrived early!!"
Pros: "We'll coordinated."
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Pros: "Flight attendances"
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Cons: "The gate attendant did not give proper updates when delay was occurring. Kept disappearing when people were getting upset instead of answering our question. The lady at the ticketing counter had an attitude problem when I asked for alternative flight options or when the potential time this flight would be leaving. They kept telling us only 30 more minutes for 3 hours!"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "My flight in was smooth, seamless and amazing. The crew was so lovely."
Cons: "My flight out was a shot show that included a four hour delay and frantic running to gate changes. The staff was very unhelpful. The snack was awful."
Pros: "Flight was on time and smooth."
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Pros: "On board entertainment was great."
Cons: "For the second flight in a row, our flight was over 2 1/2 hours late. In fact, this flight was three hours late, including the maintenance issues that cropped up once we were all boarded. This came after a 2 1/2 hour wait due to a different maintenance issue with the plane. The gate attendant was extremely uneducated regarding the issue, and how long it would take to resolve. For over an hour, he told us that the plane was taxiing from the hanger. Assuming the hanger was at the same airport we were, I seriously doubt this was the case."
Cons: "The plane was full I was given a seat assignment. Why was it when I got to my seat a child was sitting in the seat and the flight attendant states "oh I was handling that we need to get u a seat of hers one sit here" at the back off the plane by the restroom and food area. It maybe good for staff but I paid almost $300 for a tkt to be told oh here a seat sit here. No accommodation was made for the seating switch . No I was not looking for first or business class just to be asked would have been nice"
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "Efficient service"
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "We appreciated the upgrade to first class. Perfect for our vacation"
Cons: "Not much, my husband had to check his carry on bag due to a full flight. But we weren't that upset about it."
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Cons: "Not only did they change gates several times and the flight was delayed close to two hours, they didn't provide any information and refused to answer any questions."
Pros: "Crew very polite and helpful"
Cons: "Late leaving by nearly an hour. I'm glad this was my connector and not my first leg of my trip. Again seat no back tv. And as we didn't leave "on time" it was t very clear when we would land"
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "It was a newer plane, clean, staff was very courteous. There was not any entertainment and I did not purchase any food items. Over all it was my first flight on Frontier and it was fantastic."
Pros: "The crew knows their job."
Cons: "No food, they only have snaks"
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Pros: "Easy ticket booking"
Cons: "Price can be still reduced"
Pros: "It was cheap and the pilot very skillfully navigated us around any turbulence"
Cons: "It's cramped and there isn't even water. When you add the expense of a bag and a drink, it usually is more expensive than other carriers that don't charge for these things."
Cons: "Waiting on the tarmac for nearly an hour with no explanation. Flight crew was rude. Wouldn't serve water."
Cons: "They held us for two hours on the plane because their paper work was wrong, the flight attendants were rude and made everyone uncomfortable"
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Pros: "New plane, clean. Friendly crew"
Cons: "No frills, minimal comfort, a cup of water is free. Why do they still tell you to bring your seat back up when they don't even redline anymore?"
Cons: "It was wasteful and greedy. They just wanted money when the flight wasn't cheap to begin with. I felt like they were taking advantage."
Cons: "Carry on bag cost of $45."
Pros: "The flight attendants were very nice and helpful."
Cons: "Bag check was a nightmare and the line took forever. There should be a line only for dropping bags and not assisting customers. It took a long time to get my bag at baggage claim (almost an hour). They used the same carousel as two other flights leading to frequent baggage jams. Not sure if that's their fault or the Atlanta airports."
Pros: "Flight cancelled the day before it was due. Ended up costing me and additional $800 to book an alternate flight at the last minute. Won't choose frontier ever again."
Cons: "They would not allow my emotional support animal on the flight even though she weighs four pounds and I had all of her documents. The flight was 10 hours late taking off. Myself, friends and family will never fly Frontier again. Truly disappointed. I had to leave my animal (dog) in Denver with friends."
Pros: "Not a thing"
Cons: "I understand weather delays, but the frontier personnel had absolutely no idea what was going on. The personnel that were aware weren't telling anybody anything. I watched my flight say on time and then our time passed and then was deleted from the que on the board. No one informed us what was going on. We were moved to three different gates. The employees of this airline need to be retrained immediately. If i were the CEO I would close immediately and focus on training, customer service and communication. I will never fly this airline again and I will advise every single person I know to fly a different airline."
Cons: "Every time they delay in flight this is happened 20 days before on same flight"
Cons: "On a holiday arrived early to avoid traffic and the bag counter wants open. Had to stand there and wait for service, just to print out tickets. I have always scanned directly from my phone. Huge incovience. Flight attendants served to much alcohol to parents with a three month old. Allowed to much traffic through the cabin."
Pros: "the jokes from the stewardess"
Cons: "extra charges for carry on, expensive to check bags"
Pros: "Horrible...AGAIN. I even bought a seat in row 2 in hopes of better comfort and a nap. No way. Crew SLAMMED drawers and doors andb turned bright lights off and on the whole way. In addition, the seats are just as uncomfortable up front in rows 1 & 2 as the rest of the plane. I'm short so more leg room wasn't what I was going for. Guess it's too much to expect a more comfortable seat, even when paying for it. Worst of all the flight was grossly delayed AGAIN...1 3/4 HRS. My last return flight from SLC to ATL was over 2 hrs delayed and by the time we arrived, the airport was closed. We had to be hussled out a back door (just tough if anyone had to use the bathroom), down a flight of stairs and across some distance to wait to be loaded ont to busses with wet seats , then driven to baggage claim. This time, the train closed down at T gates and we were detoured down to south terminal baggage claim...but needed to be in north baggage claim. Furthermore, the baggage crew must have taken a break in the middle of unloading bags. I waited nearly ONE HOUR for my bag, and there were still a good 30 or more passengers waiting for theirs when I got mine."
Cons: "See above"
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Pros: "Crew was great. Price was even better"
Cons: "Tray tables too small."
Cons: "Though they appeared to be the cheapest choice, they charged $40 for a CARRY-ON and $30 to check a bag. More money to select your own seat, more money for anything but water on the flight. The plane was fine, but no frills. The fold down table was the size of an envelope, maybe 8"x4"."
Cons: "I left a bag in the airport, and they did not issue a guest pass to help me retrieve it. While the police and other flight agencies they should issue it. The person at the counter was indifferent, and lazy."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Pros: "Not impressed at alll"
Cons: "Flight was delayed twice , seats and leg space very uncomfortable"
Cons: "I was really disappointed in the price schemes. Their game is to have very low flight prices, but what they don't tell you is you get additional charges, including for your CARRY-ON and to choose your seat in q cabin. By the time you pay those fees, your paying more than you would for other higher quality airlines."
Cons: "Charged for every additional thing so the cost of the ticket was not true."
Pros: "I got a good chuckle at the all the things Frontier does to cut costs."
Cons: "Seats are hard and don't recline. The tray table was hilariously tiny but I didn't need it anyway. .... I had no intention of swiping my credit card for water."
Cons: "There was delay on the plane due to mechanical issues with cargo door not being able to close The plane was stuffy"
Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."
Pros: "The crew was helpful when I didn't feel well. Helped with a plan if I needed one."
Cons: "There was nothing to not like. I think a small beverage should still be free but all in all I would use this group again."
Cons: "Sitting at the gate for 30 minutes waiting for a soccer team that couldn't get to the airport on time! Walking two miles with my handicapped wife because we got to Atlanta much later and the trains were down for maintenance! Getting home at 6am and having to take a quick nap, shower, and be to work at 8:30! All because Frontier cared more about one team than all of its other passengers!! I'll bet they won't hold a flight for me!!!"
Pros: "Getting off the plane was great."
Cons: "Almost missed my flight because there were so few attendents at the baggage drop. I waited 38 minutes just to drop my bag (excluding wait time to lrint my boarding pass). The attendents were rude. I was charged 40 dollars for a carry on bag. The seats were horrifically uncomfortable. I was given half a cup of water only on the flight. The lights were on and bright throughout the entire overnight flight. The seats don't decline, nor do they have much cushioning. Honestly, everything was so disorganized that when it came tome to land, I was scared it might be the last breath of my life because the quality of servuce had been so bad, I wasn't sure if the pilot was even certified to be a pilot. Luckily, I did not die. I will never fly Frontier again and am far less likely to use Kayak because of this horrible flight."
Pros: "Crew was very entertaining and outgoing."
Cons: "Everything was great."
Cons: "The flight was still on the ground at the terminal"
Cons: "Hidden seat and carry on fees. Come on now. What is the likely hood someone doesn't have a bag flying 2500 miles. You're going to charge for that in addition to the ticket? Plus, yes plus another charge to select a seat. Super dumb and honestly a bit childish. Put your entire price online and let people pick. Also note zero wifi. I know you're a lower tear airlines but it's 2016! Give the people the all in price and if you won't give them entertainment or wifi make worth their wild. Also note, the tray table was about the size of a tablet, I couldn't even use my computer to do local work during the flight. I appreciate the safe flight but from a high level: 1: make your online prices more transparent. 2: if you're going to be lower tear, make it clear that wifi and infighting entertainment isn't included. People will still choose to fly cheap, but to burry hidden charges is horrible."
Pros: "I made it to my destination and home"
Cons: "Tight waiting area. People yelling and screaming about paying for luggage. Not a refined experience"
Pros: "Continuous flight update was great"
Cons: "Check in online was confusing me with payment for a small carry on bag. Website indicated payment that is not fair for a traveler. 1 small carry on bag must be free."
Pros: "Baggage handling and Boarding was above par."
Cons: "The seats; they don't recline. WHY did you choose this? It's a deal-breaker on long flights; especially red-eye flights. I walked off the plane with a lingering headache and neck and back pain."
Cons: "There is a $40 charge for carryon baggage. This should be made clear at the time of purchase."
Pros: "This was my first time flying Frontier... my overall experience was good. However, I was unaware that it was an a-la carte airline so minor difficulty maneuvering at first. Seating is a little tight but bearable. Crew was pleasant. Can do without food/beverage but need more comfortability/seating... Overall rating... 3.5"
Pros: "Frontier airlines is horrible. The seats are so uncomfortable and the ladies that work on the plane are so rude. Each time the pilot make a elevation change it was sudden and it felt as if the bottom was dropping out of the plane. I will never fly Frontier Airlines again"
Pros: "This is in no way a bad relection on Frontier. Kayak sold me the tickets for a certain price and when I started to check in for my flight I had to pay additional for seats and carry on luggage. I ended up paying $102 more for two people on my one way reservation the night before the flight. Kayak should at least make their customers aware that this will happen as it is a lot of money!!!! The flight itself was on time, with a curteous and funny crew. No complains there."
Pros: "The seats were of newer material."
Cons: "Newer but very hard seats. I'm 6'2" and the seats didn't recline and my knees were hitting the seat in front of me...a lot. On a red eye flight, this was torturous. The seat backs did not go high enough for my head either. The flight was delayed 40 minutes as well."