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Cons: Check-in Seattle was ill organized and folks cut and grousedRead more about Lufthansa
Cons: Check-in Seattle was ill organized and folks cut and groused
Cons: Better food
Cons: My flt from DEN was delayed so I missed my connection - it didn't happen.
Cons: All went well!
Cons: Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together.
Pros: The crew was amazing, we had blankets and pillows and that was super comfortable.
Pros: Flight left on time. Comfortable 747-400 plane with huge overhead bins and plenty of leg room even in economy, Great cabin crew. Food was, well, airplane food. But at least there was a vegetarian choice, which I looked way better than the meat dish,
Cons: Service was a bit rushed at the end. In the last hour of a 10-hour flight they served another meal, which was similar to the first meal (even though it could have served as breakfast or lunch). Also had to fill out the customs declaration and prepare for landing,
Pros: The food and attention of personal crew
Cons: Delays in the itineraries and the entertainment system did not work well
Cons: We were unable to fly this trip due to United cancelling our flight.
Pros: Crew was excellent.
Pros: United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service
Cons: Lost my luggage . I am in Madrid with no luggage.
Pros: Entertainment is great. Great selection of shows and music
Cons: The Frankfurt airport is an embarrassment to Germany. Taking buses to your plane, going up and down stairs to depart or board a plane is archaic. Therefore most Lufthansa flights in and out of this main hub are delayed. There should be some rule that meals will not be served to customers who have their seat reclined. The poor person behind them has no comfortable way to eat.
Pros: Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available.
Cons: Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time.
Pros: great service and entertainment throughout the flight. great airport and lots of amenities to enjoy while on our layover.
Cons: boarding economy all at once created two long lines and some confusion
Pros: Great entertaining system
Cons: Very very long walk plus train to baggage reclaim at Munich
Cons: Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it
Cons: The flight attendant did not give me any meal and there were ppl seating in my row who got. SHE completely ignored me
Pros: There staff were great and the flight was smooth. The flight was on time.
Cons: The distance from one gate to the other is long and wondered why go through security again when you are still in the airport.
Pros: The crew was very friendly and helpful
Cons: I am lactose intolerant and there were few non-dairy options
Pros: The Lufthansa crew in Nigeria airport are not friendly at all...expecially there crew supervisor.
Cons: How the crew was attending to me.
Pros: Flight and land was smooth. I like Lufthansa, because it is safe.
Cons: My trip was 8 hrs, we get water or juice only 5 times and very small cup 100ml, not enough
Cons: We were late, had to run through the airport just to catch our next flight
Pros: - crew was great - food
Cons: - turbulence - boarding time delayed - tv touch screen
Pros: Food was good Flight was smooth Pilot described flight path
Cons: Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am
Pros: On time all the time
Cons: Food getting worse year after year.
Cons: the crew was horrible and rude
Pros: we arrived early. the headrests are well-designed- all headrests on all flights should be like this.
Cons: when we first boarded and went to use the restroom before the flight departed, the floor was sticky and smelled strongly of urine. had they even cleaned it on the turnaround? doubtul. several other toilets also smelled like urine early in the flght. the touch-screen on the entertainment interface is not very user friendly and was kind of frustrating.
Pros: General quality and competence.
Cons: I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me).
Pros: on time.
Cons: was too congested
Pros: We often fly on Lufthansa and highly recommend it!
Pros: On time and a safe flight.
Cons: Flying ECONOMY appears to be getting worse as time goes on. I have flown Lufthansa before and was very pleased .... but lunches/dinners served with cold wet bread leaves a lot to be desired. Also, when the individual in font of you reclines their seat, it becomes almost impossible to eat your meal. Overall still better than other airlines ... but clear that economy seating is like sitting in the back of the boat with little regard for the passenger.
Pros: On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty.
Cons: Not very many English language movies. I wasn't able to get the subtitle in English for the German programs.
Pros: Excellent service all around
Cons: They don't board with any structure. It is a big free for all.
Pros: Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future.
Cons: I cannot think of anything.
Pros: The leg room was definitely more than on a US flight, which I gravely appreciated.
Cons: Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality.
Pros: The variety and ease of use of the entertainment
Cons: The boarding was not at all well organized. There were no instructions about what to have ready and the woman who checked our passports was rude.
Pros: The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it.
Cons: The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable.
Pros: Aircraft crew and operations were excellent.
Cons: My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based.
Cons: The controls on movie screen did not respond to touch very well.
Pros: Food was good. Bathrooms clean during flight. Staff was overall pleasant.
Cons: Video entertainment menu system was slow to work with.
Cons: This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines.
Pros: The comfort of the seats, though it could have slightly more leg room
Cons: Food was horrible
Pros: Everything is great. The airplane, staff, and their terminal at the airport
Cons: I can't find anything bad about me experience with Lufthansa.
Pros: I was impressed by the entertainment selection in economy. Also they always had a vegetarian meal for me. The crew on the flight team were always super professional & very pleasant. I enjoyed my flights more because of them.
Pros: The crew.They were very courteous
Cons: The checking in.There was too much delay in starting.I was on the line for over an hour despite the fact that I had checked in on line .No provision for checked in passengers.Twas my first time flying with Lufthansa.
Pros: This was a very new plane and had extra leg room even in coach.
Pros: The seats were so comfortable
Pros: The plane size & comfort was excellent. The staff were very friendly
Cons: When its rain we shouldn’t walk to the air plain
Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight
Cons: Crew members in Amsterdam were very rude and disrespectful
Pros: Fantastic gate agents!
Cons: The food was terrible.
Pros: General flight journey
Pros: Seat comfortable
Cons: Flight was delayed and overhead bin space was very small
Cons: Delays, took my hand luggage into the hold,
Cons: The plane was very hot
Pros: Crew was fantastic.
Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Pros: Like the overall KLM experience
Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.
Cons: I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got
Pros: Food provided, staff kind
Cons: Was several hours delayed and check in took 45 minutes because they somehow lost my reservation.
Pros: Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it
Pros: Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options.
Cons: Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler.
Pros: The crew!!
Pros: They considered my reguest of vegiterian food.
Cons: I have no complaints.
Pros: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.
Pros: Entertainment options.
Cons: Service was poor, seat did not recline, and the food was terrible.
Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.
Cons: Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced.
Pros: I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks.
Pros: Good flight, very attentive crew.
Pros: Good flight, arriving well on time.
Pros: I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!
Cons: I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint.
Pros: Good entertainment options. Nice flight attendants
Cons: It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats.
Cons: Flight was cancelled.
Pros: I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.
Pros: Arrived Early!
Cons: Left Late :-)
Pros: Booked extra room seat which gave me good room for seating
Pros: The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble
Pros: Very friendly service!
Pros: The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight.
Cons: I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi.
Cons: Dutch sub titels would be nice.
Pros: Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed
Cons: Flight was delayed due to weather in Amsterdam area
Pros: Good multi media access and content
Pros: Crew was very helpful.food
Cons: Food was not upto the mark.
Cons: Two hours delay in the start.
Pros: quick boarding, responsive Airline stewardess, very polite.
Cons: temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner.
Cons: Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip
Pros: Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago.
Cons: The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish
Cons: Did not get the luggage from connecting flight from Amsterdan to Basel
Pros: Good flight, we got a nice snack despite it being a short flight, the staff was great.
Pros: The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled.
Cons: 55 minute delay was not welcome.
Cons: Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented.
Pros: Excellent service
Cons: Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway.
Cons: seats on Jet air flight are very uncomfortable
Pros: Fine as delta flights go
Pros: Economy class product offers good value for money.
Cons: Boarding processes could be enforced consistently.
Airlines flying from Providence to Georgia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Providence to Georgia
Masks required on board, masks provided on flights from Providence to Georgia
Social distancing seating
Middle seats unavailable to book on flights from Providence to Georgia
Testing for antibodies, testing for symptoms for flights from Providence to Georgia
Waiving of change fees. Search flexible flights from Providence to Georgia