Find cheap flights from Puerto Vallarta to West Palm Beach

PVR - PBI

Find cheap flights from Puerto Vallarta to West Palm Beach

Round-trip
Economy
Puerto Vallarta (PVR)
Palm Beach Intl
Thu 10/29
Thu 11/5
Any month
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Top 4 airlines serving Puerto Vallarta Ordaz to Palm Beach Intl

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 28,714 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"

Pros: "Movie selection are great"
Cons: "The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie"

Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."

Pros: "Crew was nice"
Cons: "Free food"

Pros: "Entertainment"
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."

Pros: "Service"
Cons: "More seat space"

Pros: "The planes were actually Delta. Comfortable and spacious in economy. Amazing crew at the airport and on the plane."
Cons: "Honestly nothing to improve"

Pros: "Crew was friendly and appreciative of our business."
Cons: "Gate agents should announce the new boarding categories. I'm a seasoned traveler, yet I did not know the categories. It was more intuitive to use Zones numbers, instead of what you have now."

Pros: "All was smooth on s busy day in Puerto Vallarta. Everyone cool, supported by good crew,"

Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."

Cons: "Boarding was a little confusing with seats not being assigned ahead of time"

Pros: "Great entertainment options!"
Cons: "The seats are still too small. I also wish there were hot options for food."

Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."

Pros: "Internet, seat."
Cons: "Tv screen, sound ."

Cons: "Having to go through Kayak wasn’t helpful. I wasn’t kept informed of the flight and getting to my flight schedule was difficult. Going through the website was also frustrating and confirming flights was difficult."

Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."

Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"

Pros: "Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less."

Pros: "Boarding was good even though the plane was overbooked, crew was friendly we even had a good tail wind so we got in early"
Cons: "Kid behind me kicking the seat the whole way"

Pros: "Cannot. Figure out how to use the wifi."

Cons: "Plane was old flight was right on time"

Pros: "Unlike the flight from DTW to PVR, the sound didn't keep cutting out on the video screen, so I was able to watch a movie this time."
Cons: "The last row is always awful. It would be nice to at least be able to recline the seat."

Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"

Pros: "The crew was very warm and friendly."

Pros: "Got in 1/2 hour early"

Pros: "They have few movies selection that was good"
Cons: "I like being in a big space faster. And clean good service I"

Pros: "Costmer service great"

Pros: "Boarded quickly and on time."
Cons: "After boarding everyone they made us wait for another plane to arrive to take passengers on our flight to Syracuse since we had many empty seats. The wait was way too long and completely unnecessary. Not only did they keep everyone on the plane for a long time but they made us very late."

Pros: "My experience with Delta was excellent. Everything from checking in, boarding, flight, and landing was simple. Everyone I came into contact with was extremely helpful and courteous."

Pros: "Great service and staff. On time both directions."

Cons: "I couldnt check in online and reserve my seats"

Pros: "Every one was nice"
Cons: "No problems"

Pros: "We fly lots of different airlines including Delta. They have really risen to to the top in recent years. Today's flight was great.. helpful crew, decent seats with ample legroom( I'm tall). The snacks were decent for what they were. Definitely keep flying with them!"
Cons: "Boarding was a little crazy but everything in Mexico is a little loco so it was to be expected I suppose. The ramp crew handled things well in the end"

Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."

Pros: "Flight all left on time and actually arrived early. Nice to have free movies, shows, etc. Good selection of current stuff"
Cons: "Seat spacing width is too narrow. Knee room was good as we had an exit row."

Pros: "Crew worked incredible well with all the passengers that lost connection flights."
Cons: "Same thing, flight was delayed about three hours."

Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."

Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."

Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."

Pros: "Delta employees knew what they were doing in PV"
Cons: "N/A"

Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."

Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."

Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"

Pros: "Got Home !"
Cons: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"

Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."

Pros: "No issue. Everything was good."
Cons: "Not much. Everything was good."

Pros: "Flights were on time and we were able to get on SN earlier connecting flight in Atlanta with no extra charges"
Cons: "I didn't like having to change planes"

Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"

Cons: "Couldn't choose seats online and couldn't check in my wife online"

Pros: "Everything"
Cons: "N/A"

Pros: "nothing"
Cons: "smell, old chairs, lights on the entire time"

Pros: "Crew nice"
Cons: "The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day"

Pros: "the good serice"
Cons: "better plan es"

Pros: "Nice and comfy seats"
Cons: "Don’t have long layovers"

Pros: "Yes"

Pros: "The movies"
Cons: "Food"

Cons: "Nice on time"

Pros: "I love to fly with aeroMexico. service and safety."
Cons: "all good."

Pros: "Everything was ok except the audio"
Cons: "I could not use my earphones because the entry was blocked. You should get it fixed. Seat 23D"

Cons: "Good flight and right on time"

Cons: "Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs"

Pros: "Very friendly and helpful"

Pros: "Allot"

Pros: "Everything"
Cons: "Nothing"

Pros: "I loved the attention of all the staff of aeromexico very friendly and helpful I am happy to have traveled with Aeromexico"

Cons: "Choice of music and movies limited."

Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."

Pros: "The dinner was amazing. Best meal I had on a plane."
Cons: "The flight was 2 1/2 hours late. The information provided by the people on the gate always change. There were people on line, and other flight was asigned to the same gate. Confusing and tired. The people on the gate were stressed out, I believe, because they were not very kind."

Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."

Cons: "No TV screens for entertainment on a long flight made for a very long journey."

Pros: "Everything. The plane 787! Cuauhtémoc beautiful plane inside and out. Great service. Impeccable landing as usual with Aeromexico pilots! Thank you."

Pros: "I like the service overall, am totally satisfied.."

Pros: "It didn't crash"
Cons: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."

Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."

Pros: "I enjoyed the movies on board, entertainment great!"
Cons: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"

Cons: "Everything!!!! Í Will never fly with you again"

Pros: "No problem with the entire trip"
Cons: "Lack of quality entertainment on board"

Pros: "Boarding was fast and in order"
Cons: "Flight was delayed,no information until it was late to get other flights."

Pros: "Great airplane"

Pros: "Salir del avión"
Cons: "Se demoró en salir, el vuelo fue de 4 horas (madugada) no pude dormir nada, el asiento era impresentable. Nada de entretenimiento a bordo. Habia unas pantallitas en el techo pero como todas, inútiles."

Cons: "Poor communication about serious delays."

Pros: "the fact that the passenger wasn't aware until check-in that the ticket vendor had screwed up the sale"
Cons: "gosh- where to start. Your vendor never completed the reservation and never advised me either. Worst airline reservation I've ever made. The passenger arrived at the terminal prior to the flight and was told no reservation was made. I ended up paying a extra $100 to get her on the plane, no responsibility accepted by the vendor. Nice job there."

Pros: "Bosrded on time, left on time, arrived a bit earlier than scheduled"
Cons: "Food. Scarce and starchy"

Pros: "Very quick response time at the airport. Web check in worked very fast on my mobile. flight was on schedule."
Cons: "No bridge, so we have to use bus upon arriving to CDMEX airport."

Cons: "Ads while in the plane!"

Pros: "crew was very nice"
Cons: "40 minutes delay to take off"

Pros: "Same comments I made before."
Cons: "Same comment I made previously."

Cons: "Everything about the flight is good"

Pros: "Received a notification (good) from kayak that flight from Puerto Vallarta to Mexico City was changed by 2 hrs 26 minutes., Aeromexico did NOT consider connecting flight to JFK. 50 minutes with 2 TSA checks no elevator and 4 flights of steps with carry on baggage and cross the entire airport for gate 59 from transport gate for passengers with age and medical issues. Unable to reach airline prior to airport arrival. Unavailable. Finally was told by customer service that if I hadn't gotten in an earlier flight we would have missed our connection"
Cons: "Unavailability of personnel in English. Given misinformation when I finally connected to someone. This is a recurrent problem. Friends actually missed the flight one week prior with same travel itinerary"

Pros: "Everything about Premier was excellent."
Cons: "Entertainment screen in first class seat didn't work."

Pros: "Me parece buena la idea del Gogoinflight para poder ver contenido de entretenimiento en aviones sin pantalla."
Cons: "Sin embargo, la señal de WiFi se desconectaba constantemente. Durante el vuelo tuve que re-conectarme al wifi no menos de 20 veces. Así no se disfruta."

Cons: "Seat wouldnt recline, on the way back from guadalajara more then 1000 mosquitos wer in the cabin."

Cons: "The flight was delayed and we had to sleep at Mexico City for few hours,no good information in Mexico and we had to go to different places to get information, been in that airport wasn't a good experience."

Cons: "Plane was late , and they dis not get my suitcasz"

Cons: "Sat way in the back and by the time drinks came to us, they only had one type of beer. Advice: Carry more Steward was rude. No need to be rude. If you had it, tired or don't like your job then get another job or go home and sleep. Treating people like second class is no fun for anyone or companies reputation or user experience."

Cons: "I got so scared to land because airplane was shaking too much"

Cons: "No comunication about flight changes, delays ant then double booked seat"

Pros: "The crew and staff were very nice and accommodating, so no complaints there."
Cons: "I actually had a rather bad experience, but it was with the Mexico City airport, not Aeromexico. Honestly, no major complaints. Thank you."

Cons: "Plane didn't have entertainment screen"

Cons: "All seats were booked, no covid-19 social distancing"

Cons: "they filled the plane. Every seat. Even though there has been covid-19 fears. No other company has started this"

Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"

Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"

Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"

Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"

Pros: "Crew"
Cons: "Nothing"

Pros: "The crew was friendly enough and the seat size / storage was typical for standard plane tickets."
Cons: "The flight was extremely cold. Coming from Mexico to LA we didn't have jackets / blankets on us but it would have been very helpful for this flight. Deplaning at LAX was ridiculous. We stood on the tarmac outside the plane inside a glass tube for 20-25 minutes with no information waiting for a bus."

Pros: "No problem with boarding and flight crew. Seating was comfortable."
Cons: "Checked in 1 hour 45 minutes early and our checked baggage did not leave with the plane. Lost baggage representative on the OKC airport was incompetent. Repeated contact information 3 times and still had to follow up delivery with corrected address and phone number."

Cons: "We miss our flight due to immigration paper"

Pros: "Honestly, Nothing!"
Cons: "Most terrible flying experience all around. I will never fly American airlines again."

Pros: "Even in economy, the seats were actually OK (room + comfort)"
Cons: "LATE. Fortunately because BOTH flights were late, no problems with connecting."

Pros: "N/A"
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"

Cons: "If flight wasn't delayed"

Pros: "The plane was half empty."
Cons: "1. Flight has 2 gate changes. Last one to L concourse, an after thought . 2. Gate agent sat me next to someone and I’m front of screaming kids. There were multiple empty rows."

Cons: "Power sources Onboard entertainment"

Cons: "Food options"

Pros: "There were very helpful when we really needed help."
Cons: "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."

Pros: "There was one friendly crew member from PVR to ORD. The rest seemed like they did t want to be there and certainly not serve us food or drinks. The attendant from ORD to AZO was great!"
Cons: "Two hour delay to depart and an hour to wait on the tarmac for a disabled vehicle to leave the gate. Several people missed their flights."

Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."

Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."

Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."

Cons: "4 hours delayed"

Pros: "Didn’t care about passengers comfort. Never turned on the AC."

Cons: "Due to a medical issue I needed to change my flight. American would not work with me and charged $500 for new tickets. They would not even refund the upgrades I paid for. 100% sure they were able to resell the seats on the original flight. On top of that had to pay a $100 heavy baggage fee for a pound over weight. Will never fly American Airlines again."

Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."

Pros: "Staff were nice enough."
Cons: "We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience."

Pros: "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
Cons: "We will love when they have Admiral club in PBI"

Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."

Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."

Pros: "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
Cons: "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."

Cons: "My wife needed a wheelchair at arrival at ORD. Although 5 people needed wheelchairs only 2 were available! Then no one from Prospect was there to push them. We were at the farthest International Airport gate M20. After 10 minutes one "pusher" arrived and moved my wife to the bottom of the ramp, approximately 100 feet and left her sitting in the corridor unattended. Although I had 2 Rolla boards I had to push her the full distance to Immigration and Customs. Our bags were sitting on a stationary baggage conveyor, the last from our American Airline flight. It wasn't until we're were ready to leave Customs that 4 people from "Prospect" asked if they could help, saying that they were SORRY!! They had just been standing around. A year ago I had the exact same thing happen to me from gate M1 and my wife had to push me the full distance. BTW, I 'm 71 and my wife is 68."

Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Cons: "N/A"

Pros: "Free movies, and crew were helpful once we were in the air"
Cons: "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."

Cons: "Taking a bus to the Tom Bradley terminal"

Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."

Cons: "I get the pleasure of paying to check a bag! On top of it they lost my bag for two hours. What am I paying for again? At least it wasn’t gone for good..."

Pros: "Free on-board entertainment and not a fully packed flight"

Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"

Pros: "All was good!!"
Cons: "A bit warm which is unusual."

Pros: "There was nothing that I liked."
Cons: "One half hour before boarding we learned there was a delay. Obviously, American Airlines knew way before this time of the delay. At 6:00 p.m we were told they were bringing another plane from the hanger. The plane showed up around 9:00 p.m ... must be a long trip from the hanger. Then we were told they are waiting on a rear flight crew from another flight. After getting the rear flight crew, we were told that the front flight crew "timed out" and they had to look for other pilots. Needles to say after arriving at West Palm Beach at 1:00 in the morning...about four hours late the passengers were all devastated. American could have orchestrated this so much better"

Pros: "Nothing!"
Cons: "I was upset with overall customer service"

Cons: "Crew was rude."

Pros: "Great flight with a super crew!"

Pros: "The most memorable part of our trip was a completely rude flight attendant! She asked my friend a question while she had her headphones on and when my friend said "excuse me", the flight attendant repeated herself in an extraordinarily snotty condescending manner that was completely uncalled for!"

Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."

Cons: "The flight was delayed my baggage was charged when I use my credit card for the flight and the plan was very small"

Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"

Cons: "Did not depart til 7AM THE NEXT DAY"

Cons: "Flight from Phoenix to LA had a one hour layover prior to takeoff. They could not even connect my bag after I cleared customs and handed it back to AA counter in bagage termimal. They could not get it on my flight. Bag had to be delivered the next day to my residence because it was arrived two hours after I arrived in LA. Plane ran out of Coca Cola and did not have enough for all the passengers."

Pros: "I reached home"
Cons: "The WORST leg room in economy The WORST entertainment in economy The WORST customer service in economy The WORST food in economy. And I'm companring with other US carriers (American, Jet Blue, Delta, Southwest) -- NOT even international carriers."

Pros: "On time, smooth and lots of cabin space for my carried on."
Cons: "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."

Pros: "Courteous and no delays"

Pros: "Staff on and off plane were pleasant and went out of their way to accommodate."
Cons: "Plane malfunction delayed flight two hours"

Pros: "Other than being extremely late, business as usual"
Cons: "4 hour delay, missed my dinner event, no compensation, not even a drink."

Pros: "Quick boarding and unboarding. Great flight attendants"
Cons: "Snack mix could be much better quality and the quantity of new/current movies was slim"

Pros: "No problem at all"

Cons: "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"

Pros: "Large bottle of premium wine was nice"
Cons: "No hot food."

Pros: "Safe flight"
Cons: "Crowded"

Pros: "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"

Pros: "They were an hour delayed leaving Puerto Vallarta. Then I got to SF and they lost my back. I almost missed my connection to SD and had sprint across the airport just to make my flight. Guess we'll sreally what happens when I get my bag.."

Pros: "Newer plane. In flight entertainment via your phone or tablet"
Cons: "Final boarding call was the earliest I've ever experienced. 30 minutes before takeoff"

Pros: "I liked that going from Puerto Vallarta to LAX was non stop; free chex style mix and drinks"
Cons: "The boarding was so disorganized; boarding another plane within 15 minutes at gate next to ours; had to sit on floor to rest; going on bus out to plane would have been better if there was a way to make it single file, and not close to another boarding plane. Boarding groups make it disorganized--perhaps it would make more sense to board from back, but I am guessing it is done by boarding group for those who insist on taking large bags onboard to avoid the fee. By the way, tax on the $25.00 per bag charge????"

Pros: "Everything when they pretty much as planned. Plane was on time, the crew was courteous"
Cons: "Flying is just the low of a trip to Mexico. Seating is cramped. Security lines were long. When we finally got to the gate for our connecting flight to Mpls. There was no plane it was delayed about half an hour. No biggie just the way it is traveling during the winter holiday season"

Pros: "Boarding was OK, but only because we happened to be first in Group 2. Airlines STILL haven't figured out how to board reasonably efficiently. Having to fight your way to the back is NOT reasonably efficient. Alaska boards from the back row towards the front which is much more reasonable."
Cons: "The seats are set too close together. I am not tall, but I had only about 1.5 inches of knee room. The armrests are uncomfortable. The seats lack padding. Many screens didn't work. The controls for the screens are placed exactly where one's elbow rests, so you are guaranteed to change channels inadvertently. The seats, because they are so close to each other, don't recline much. All in all, it was an uncomfortable flight."

Pros: "The crew was attentive."
Cons: "Tight seating and having to pay for a movie on a short flight."

Pros: "Flight arrived about 20 min early. Crew kept us updated on turbulence. Crew followed up for additional drinks/refills."
Cons: "Audio jack not working, so couldn't enjoy in-flight entertainment."

Pros: "No delays."
Cons: "Entertainment was close to none."

Pros: "Timing...on time"
Cons: "Staff were immature , unprofessional and not customer service oriented at all."

Cons: "The gate was so small there was not enough seating for the number of passengers. That coupled with the flight delay made for a bad experience at the airport."

Pros: "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
Cons: "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"

Cons: "The flight was overbooked. Seats are very small. Snacks were ridiculously small."

Cons: "No complementary entertainment"

Pros: "Staff was very nice"
Cons: "Seats are very small. Felt like the person next to me was practically sitting on top of me."

Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."

Pros: "They got me there"
Cons: "The seats gave me a backache. The entertainment system made you pay to even hear news or track the flight. The screen was so close you couldn't really watch"

Pros: "We flew though a tropical storm heading to Florida without any turbleance crew found narrow passage of clear skys"

Pros: "The flight board on time and left on time"
Cons: "I was dotted all the way to the back of the plan and can smell the bathroom"

Cons: "My seat was broken could not recline"

Pros: "Good"
Cons: "Good"

Cons: "It's too bland and they charge you for your luggage. The ticket wasn't cheap to begin with."

Pros: "The crew was great and the food was passable"
Cons: "The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it."

Pros: "Crew was friendly & got us a late seat assignment together"
Cons: "Lack of meal on a 4 hour flight"

Cons: "The worst experience ever paid $466 each for our flight. Our seats were changed for whatever reason to the last row, we sat in back of plane it was very uncomfortable and we could not relax. Out of airlines control was a sick screaming toddler for 2 hrs of this flight in front of us."

Pros: "Short flight"
Cons: "No leg room... Overbooked so I could not upgrade. The kid behind me kicked my seat for 3 hours"

Cons: "Sat on plane over an hour before take off, no explaination provided."

Pros: "Very friendly staff"
Cons: "I got stuck in the back of the plane and I did not realize the seats had even less room back there."

Cons: "I didn't like being on the very last row."

Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."

Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"

Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"

Cons: "The flight was over two hours delayed and every twenty minutes we found out it was delayed another 30 minutes. The crew was terrible. There was no beverage service, and when I asked for a blanket at the beginning of the flight the crew didn't give it to me for over 2 hours. The crew was also very rude in general. There was no entertainment of any kind. The pilots kept pushing back the time we were taking off every 15 minutes and kept changing the arrival time drastically. Overall, horrendous experience."

Pros: "Overall a good flight with no problems at all."
Cons: "Entertainment is pricey."

Cons: "Terrible"

Cons: "All the people in my group got our seats changed at the last minute due to an "aircraft change". It was the same configuration of seats, so why did we all get moved around? My group got broken up and one person got stuck all the way at the back near the bathrooms - both ways!!"

Pros: "Crew was very nice. Weather wasn't great at takeoff but we arrived safely and all necessary precautions were taken."
Cons: "While waiting to take off we were delayed taking off due to a closed runway. The captain was making announcements over a PA system that didn't work, so we really had no idea why we were driving around in circles. Wifi was expensive. When my 2 hours ran out, I had no warning and lost a page of work I had not saved."

Pros: "Staff was very polite and helpful in trying to delay the flight or check on if the flight was delayed and the woman that helped me get a hotel and a shuttle and booked my flight for the next morning was very very nice so Steph it's nice something else is wrong management something .everyone I talk to you important by Arta said that United has a terrible reputation for delays and disorganization at the airport"
Cons: "Customs was ridiculous no one was able to move me forward so I could catch my flight even though I had more than an hour to make the flight there were lines stretching down hallways, machines to expite process not working.I was given an orange to expedite security in hopes of catching my flight but even the folks from United laugh that it didn't really do anything I missed my flight by mere minutes and had to stay in a hotel overnight and catch the Morning flight.I will never fly United again"

Pros: "The cost."
Cons: "Attendants didn't know how to work Directv sets so no one on plane had programming. One attendant thought it was a touch screen and it wasn't. Another said she would reset the system but never did."

Pros: "The service was awesome!"

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