I guess if you don't run the AC it saves on fuel? Everyone complained the entire trip about how hot the cabin was. Also, extremely cramped. AA allows a little space per passenger as is legal. Not cheap, ticket prices were high.
They should have MSNBC available on board. A 4- hour flight should provide more than a cookie.
Everyone was nice. It was on time and the food was. Airplane food, but not horrible
You ant watch TV if you don't have a device, the seats have more space, and the snacks are different.
We were offered flight credit to change our flight but for a flight leaving before ours. We went to rebooking and they told us with a Basic ticket they wouldn’t change it because changes aren’t permitted with that fare. Time consuming process - AA should not make that offer in the first place!
Even though there was space, they made me check out my luggage. It was very annoying. That’s the reason I bring a carry on so that I don’t have to check out my luggage!!!!
Pilots were very conscious about giving us a smooth flight
Flight was excellent. The food and service were great and the FA was very cordial and gracious.
Let me start by saying our connecting flight was cancelled for a maintenance issue but American airlines blamed it on the weather. When rebooking my flight the lady said it was because of maintenance. Our incoming flight wasn't delayed at that time. So we could fly into bad weather but not fly out of bad weather??? Doesn't seem realistic to me. Then our incoming flight was delayed 3 different times. No meal vouchers for lunch or dinner. Just to be on the hottest plane I have ever been on and they didn't serve water or snacks. Never again! Take this warning do not fly AA ever. There are over 3,000 people at the Miami airport due to 27 cancellations. The flight attendants and pilots should be fired.
TheThe flight crew were amazing. ThThe food and drink choices were very limited.
We had originally booked our flight from Punta Cana to London Ontario but our flight from Toronto to London was rescheduled and we would of had a 14 hour layover in Toronto before caughting our flight to London which is unacceptable. So we canceled our flight to London with no compensation and booked Robert Q Airbus from Toronto to London. We are not planning on using Air Canada for any more travel trips. In the last year and a half, Air Canada has rescheduled my flight from Toronto to London 3 times and forced me to cancel the flight and take Robert Q to London to avoid a long layover in Toronto. I received no compensation for the flight which is unacceptable. I'm very disappointed in the way Air Canada always rescheduled my flight from Toronto to London.
Boarding was slow due to airport security. The flight, staff, service and comfort were excellent. A little more complementary meals for 4 hours + flight will go a long way.
Switching on “fasten seat belts” seems to be misused to restrict service
I really find they have good service but need to serve meals on flights longer than 5 hours. Very cheap of them as I am a large stock holder and find they can afford it. Really like tracking my bag and the updating of flight info etc on my text and emails.
It was good.. it was an emergency flight as had to get home for.my Mom who was dying. She passed away 5 hours after I got home so thankfully I made it with the help.of Kayak.
We only have pretzels to eat besides the meals served. The bathrooms should be cleaned more often as the floor was so wet.
It was way too cold, I called the flight attendants on the screen, no response… when they passed by I asked them to increase the temperature, they said it takes time to adjust… it took until the end of the flight. No blankets available either.. (so pls don’t freeze us in August). Otherwise, it was all good. Thank you
The boarding was a chore, I think the Lagos staff need to be trained on how to handle passengers. They were slow, it seemed as though it was deliberate so people would miss the flight.
The lead flight attendant on this flight was excellent.....engaged, positive and helpfull
Delayed flight 5 h!!! Poor food and beverage, less comfortable and bad service
Boarding was great, communication from the crew was excellent. My only complaint is the seating seems to have gotten smaller, and felt a bit tight. I can’t imagine doing a long haul flight in those seats.
Probably won't be traveling with JetBlue again. The planes for both flights were so old; I was honestly nervous it was going to hold up. The screens had so much static. I couldn't change the volume and my movie changed to Portuguese five minutes in and refused to switch back to English. Onboarding process on the way back was utter chaos.
Flight was cancelled, no support at JFK even though it is their main hub.. wait times on the phone was very long
Every time I leave from sti Dominican Republic, there is always a delay with a flight , causing a rush to make it to the next flight considering you have to go threw immigration
Jet blue is always good - the one weird thing was that they started boarding about 20-30 minutes before the official boarding time on the app. Just something to be aware of!
Purchased through 3rd party vendor which made everything difficult. Unable to check in online. Unable to get flight updates easily, tsa precheck information didn’t carry through, longer time to check in in person. Entertainment looked good but had to purchase conventional headphones to view.
The seats have so much room. They give great free snacks. Staff was so nice.
I paid for the service of having the right to choose my seat and it was not like that, they put me where they wanted and I explained to one of the staff that they were before boarding and they were very rude. I am traveling with the family and they put us in separate seats.
Kayak sent over to jet blue my account being Mike Callaghan instead of Michael. I have a jet blue account with Michael that was connected
Good, just some of the staffs have such a bad attitude.
Was charged for ticket, unable to check in online, made the line to speak to someone at the counter but was told I did not show up in the system as having a ticket to fly - even though I have the email with confirmation and credit card was charged. I could not purchase another ticket at the counter, only online which was not working. Ended up buying a flight on another airline at the airport. Called customer service to claim the cost of the original ticket, was told I showed up in their system as having a ticket but did not check-in or show up to board the flight. Currently pending review for refund via their customer service team, they were very nice and helpful over the phone despite the many glitches.
Do not book with this airline. Flights delayed over 3 hours and no explanation. They keep changing your itinerary every hour.
Awful. Not water, or chargers or space under the seats, the plane was very old and poor maintenance, seats really dirty, sticky, seats pockets with wires pinching your knees. Connection with no announcements, plane departed 1.30 hour earlier for an extra stop to refueling in Trinidad & Tobago. Even that we had a 3 hrs delay, seated in the plane in the runway.
Really bad. Uncommunicated stop in Trinidad & Tobago for refueling. Extra stop added 3 hours of discomfort without allowing off the seat. Not even water, or chargers or boarding groups.
Staff were unfriendly and rude. Was stuck on runway for 2 hours after arrival in Boston.
Horrible service. No communication from the crew as to why a 6 hour delay then cancellation
We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line
The food for sale on board has opportunity for improvement.
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
During the flight I suddenly felt very sick, and no one from the crew even tried to help me or check on my condition. They seemed completely indifferent and showed no concern for my well-being. I was very disappointed by the lack of care and compassion. I hope the airline improves its customer service and trains its crew to respond better when passengers need assistance.
The Boarding process in Denver was chaotic, and since the line was so long, we were lined up very far from the gate. If there were any announcements from the gate staff, we didn't hear them. The flight attendants were spectacular. The only negative part of the flight was sitting by a 2 1/2 year old who was unruly and unfortunately had parents that matched his behaviors. Also, the restaurants in Denver on the E concourse, they didn't have food (passengers could only order 1 item on the entire menu) or the restaurants had 12-14 people waiting for orders to be prepared and another 6 people waiting to order. If you have a layover in Denver and need to grab food, be prepared to visit the shops with pre-packaged sandwiches, or you can visit another concourse but it may take a while to transit throughout the airport.
Plane was down graded and I lost my uncharged exit row with more leg room. No mention or offer of refund from podium. Flight attendant was nice to explain this happens often and that I could request a refund via online form submission. I did this and have heard nothing back.
Horrible and worse flight ever. Was left at the airport in SJU by my flight to JFK after several delay at Santa Domingo. Will never recommend Frontier to any one. After leaving, frontier customer service ask me to rebook and pay for another flight to from SJU to JFK. Worse airline ever. You pay for everything with frontier airline.
Connecting from an international flight in Miami was horrible. We had to take check luggage on the way out go to the frontier counter and there was no one there to receive it for our domestic connecting flight we almost missed the flight because they had no Personnel on site
I did not enjoy the trip home on Frontier for several reasons: there is too much cost besides the flight, which was more than I would normally pay, then having to pay for luggage, and carry-on, seat (if you want to reserve when booking) then you must pay over $3 for a can of soda, and $4 for a snack. A cup of water is free.
9hrs delay and didn’t provided anything until after flight landed $75 voucher for fiuture travel no meals or anything.
I dunno. Depressing, uncomfortable (I’m poor), but on time and efficient.
Excellent crew. WE all know Frontier its a low cost airline but the travel time was about 30 minutes and the crew was phenomenal. I was with a group of 10 more and we are enjoy our flight. The only issue was in SJU waiting for the luggage.
the flight was delayed 3 1/2 hours, which meant that I could not get to Seattle in time to board the cruise ship. I told the crew at the gate and asked if they could check and see if there were any other flights out there would get me there in time. They said no they couldn't. I have about two million flight miles and have flown every major airline in the US including several that are no longer exist and about 1/2 dozen European airlines and all the years I have run into similar problems. In every case the people at the gate made every effort to find alternate travel. On top of that you have shut down phone service, your chat system does not work and I have had no way to get in contact with anyone except those at the airport. This is absolutely the worst airline I have ever dealt with. You are at the bottom of the list as far as your integrity and support are considered. I applied for a refund, which are people at the gate suggested I do and gave me a card to that effect. I filed the claim and since then it has been complete silence.