Flight was delayed and then "they did not have time to load food". No snack or drink at all for 1.5 how flight. Somebody wasn't prepared.
No Internet, no backseat screen, no nothing. I bought a Delta ticket and ended up on American Airlines. How did that happen?
It is usually very pleasant. Good service for the price, international flights are even better
We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
We had a terrible experience. The flight was delayed several hours, so we missed our connection. We were told to wait at the airport. At around 11:00 pm, the flight was cancelled. There were no available seats out of Jackson for the next two days. Fortunately, we had the foresight to rebook on United for the next day. However, we had to spend a long day at the airport and an overnight at a mediocre hotel. It was a miserable way to spend part of our vacation. We also sacrificed our $450 deposit on our California hotel because we could not get there.
Flight was delayed. Then eventually cancelled. The female staff that was announcing overhead was unprofessional. She was telling everyone that the company is not going to give any money for taxi, hotel etc. then eventually the flight was cancelled.
No pilots so we were two hours late taking off and then no gate agents when we arrived in Salt Lake.
Subject: Complaint Regarding Disrespectful Behavior by Delta Air Lines Staff at Boarding Gate Dear Delta Air Lines Team, I am writing to formally file a complaint regarding the behavior of a staff member at the boarding gate today, May 14, 2025, at Las Américas International Airport. While we were preparing to board flight DL-1829 to New York, scheduled for 2:28 PM at gate T-11, we were informed that the aircraft was experiencing water system issues and that passengers were advised to use the restroom before boarding. I politely approached one of the Delta staff members to ask whether the lavatory would be partially or completely unavailable during the flight, as I am traveling with a baby in my arms. The employee’s response was extremely rude and arrogant. He replied, in an unnecessarily hostile tone, something along the lines of: “It’s either that or we cancel the flight — do you want us to cancel the flight?” This response lacked any empathy or professionalism. I understand that technical issues can arise, but that does not excuse such inappropriate treatment of passengers. I felt deeply disrespected and disappointed by the interaction. I sincerely hope appropriate measures are taken, and that all staff members receive the necessary training to treat passengers with courtesy, especially in delicate situations like this one.
Everything was ok!! Just bags came up a little be late.
It was terrible, I sat next to a person with a cat, I'm allergic to animal dander, my discomfort was extreme
Have not had a flight out or returning to Norfolk that has not required maintenance, and a gate delay. Properly staff the crew so maintenance can be performed without last minute emergencies on each flight and there is enough staff to have gates prepared for inbound flights. Staff to ensure the safety and on time service vs. profit.
Always pretty good as far as I see it. Staff was friendly and process was quick to get on and off.
I could not get the wifi to work. But like the screen on the seats.
The boarding was cumbersome. The staff was not aligned. They called group 1 but then the agent said no. Then they called group 1 again but still would not board us. Then they called group 2 and they all came up and still hadn’t started boarding. Then someone came from the plane and said why is no one coming? And the agent said bc i thought not yet and she said I said over the walkie talkie to send the passengers down? What was not clear about that? Also, onboard, the crew gave announcements very ironic/authoritative, and in first class they gave us a cheesebox. My expectations based on competition airlines, is a warm meal. A little underwhelming.
Great, my mom's flight was cancelled last min and the next day was my wedding day. The customer service and the desk at the airport did everything possible to get my mom on the soonest flight and she could make it to my wedding. Thank you
United business class just sucks. There’s no reason to go business class with United. This time there were no screens. Boarding is ridiculous, always. The pull-out table was broken. The female crew members were very nice. The male crew member liked to listen to himself talk on the intercom. And gives his stupid comments on almost anything.
There was not much effort from the airline to give a solution after flight was canceled due to weather conditions. Two days waiting at the airport for a connection unacceptable. Thanks for the experience!
We were offer chocolate cookies , not everyone eat chocolate. Thank you
Include at least some snack in the airfare and distribute it for free in flight rather than have customers pay for it. Customers are more likely to accept a $10 increase in air ticket than but a snack in flight for $5.
Will never fly with united airlines again. We had a layover in Newark and was waiting for our flight to Toronto. We were waiting at the gate that was indicated on our boarding passes and we missed our flight due to our gate being changed and we had no way of knowing. After our flight was rescheduled, we flew to Toronto but they left our luggage in Newark. It was a very tedious and horrible experience. Their lack of organization was very upsetting and disappointing.
I was able to check into my flight through the app and online but had issues getting my boarding pass once I arrived to the airport.
I guess if you don't run the AC it saves on fuel? Everyone complained the entire trip about how hot the cabin was. Also, extremely cramped. AA allows a little space per passenger as is legal. Not cheap, ticket prices were high.
They should have MSNBC available on board. A 4- hour flight should provide more than a cookie.
You ant watch TV if you don't have a device, the seats have more space, and the snacks are different.
We were offered flight credit to change our flight but for a flight leaving before ours. We went to rebooking and they told us with a Basic ticket they wouldn’t change it because changes aren’t permitted with that fare. Time consuming process - AA should not make that offer in the first place!
Even though there was space, they made me check out my luggage. It was very annoying. That’s the reason I bring a carry on so that I don’t have to check out my luggage!!!!
Pilots were very conscious about giving us a smooth flight
Let me start by saying our connecting flight was cancelled for a maintenance issue but American airlines blamed it on the weather. When rebooking my flight the lady said it was because of maintenance. Our incoming flight wasn't delayed at that time. So we could fly into bad weather but not fly out of bad weather??? Doesn't seem realistic to me. Then our incoming flight was delayed 3 different times. No meal vouchers for lunch or dinner. Just to be on the hottest plane I have ever been on and they didn't serve water or snacks. Never again! Take this warning do not fly AA ever. There are over 3,000 people at the Miami airport due to 27 cancellations. The flight attendants and pilots should be fired.
TheThe flight crew were amazing. ThThe food and drink choices were very limited.
First the airlines let terrorists make travel a pain and now covid has the process so crazy half the time I just stay home. What could have been better how about everything. Lack of food lack of courteously how about youm some kindness and understanding
Probably won't be traveling with JetBlue again. The planes for both flights were so old; I was honestly nervous it was going to hold up. The screens had so much static. I couldn't change the volume and my movie changed to Portuguese five minutes in and refused to switch back to English. Onboarding process on the way back was utter chaos.
Ask flight attendants to make normal temperature. It was freezing very uncomfortable. No one want to lessen to you.
The flight kept getting delayed, but the ground crew did not communicate well to the passengers in the terminal. First, we were told that it was an engine issue. That was understandable. We asked, after the third delay, if it would be canceled; they reassured us that that would not happen because a new plane was on its way from Washington DC. Four hours later, that is exactly what happened. No announcement was made only people who had the JetBlue app learned of the cancellation. They rebooked us on a flight that would get into our destination 36 hours after our original time I had to spend an exorbitant amount of money to book an additional flight with a different airline, the following morning in order to make it to my conference in time. Not to mention the fact that by the time I discovered the cancellation on the departures board, it was too late for me to receive a refund on my lodging in the destination city for that night. Because I had booked with KAYAK, I did not receive any JetBlue email with rebooking information. This is what the information information desk kept telling everyone who inquired about a rebooking. This was my first time flying with JetBlue. Needless to say, after extremely poor communication andover $1000 of additional expense later, I will not be flying with them again.
We were several hours delayed due to confusion during boarding. Evidently the crew could not match the manifest with the boarded customers. After significant time trying to find individuals on board, a crew member walked through the entire plane re-scanning each of our boarding passes. Then we had to wait for a new slot to depart, and when we landed, our gate was not ready. It was a complete goat rodeo from start to finish.
Flight is delayed by more than an hour without any reason, the jet blue gates kept changing every 20 mins and there is no proper communication. No ear phones provided in flight, there is a screen with entertainment but what is the use, I have earphones but the console has outdated audio connections, no usb C or bluetooth, they are living 15 years behind
Every time I leave from sti Dominican Republic, there is always a delay with a flight , causing a rush to make it to the next flight considering you have to go threw immigration
Jet blue is always good - the one weird thing was that they started boarding about 20-30 minutes before the official boarding time on the app. Just something to be aware of!
The seats have so much room. They give great free snacks. Staff was so nice.
I paid for the service of having the right to choose my seat and it was not like that, they put me where they wanted and I explained to one of the staff that they were before boarding and they were very rude. I am traveling with the family and they put us in separate seats.
Good, just some of the staffs have such a bad attitude.
Was charged for ticket, unable to check in online, made the line to speak to someone at the counter but was told I did not show up in the system as having a ticket to fly - even though I have the email with confirmation and credit card was charged. I could not purchase another ticket at the counter, only online which was not working. Ended up buying a flight on another airline at the airport. Called customer service to claim the cost of the original ticket, was told I showed up in their system as having a ticket but did not check-in or show up to board the flight. Currently pending review for refund via their customer service team, they were very nice and helpful over the phone despite the many glitches.
Do not book with this airline. Flights delayed over 3 hours and no explanation. They keep changing your itinerary every hour.
Awful. Not water, or chargers or space under the seats, the plane was very old and poor maintenance, seats really dirty, sticky, seats pockets with wires pinching your knees. Connection with no announcements, plane departed 1.30 hour earlier for an extra stop to refueling in Trinidad & Tobago. Even that we had a 3 hrs delay, seated in the plane in the runway.
Staff were unfriendly and rude. Was stuck on runway for 2 hours after arrival in Boston.
Horrible service. No communication from the crew as to why a 6 hour delay then cancellation
We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line
The food for sale on board has opportunity for improvement.
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
