Orderly boarding, priority for platinum members, courtesy drinks from business class even when we were seating in economy.
I had to run from the end of terminal one to the end of terminal two to make the connecting flight....probably a kilometer. No electric carts were available. I'm 76 and literally had to run to make the connection at the last minute. The connecting time was absolutely unrealistic. When Last Call was announced, I tried to get other Copa gate staff to call Gate 221 to let them know I was on my way, but they said no. I came within 1 minute of missing the flight.
Boarding was a mess, they call all priority members without distinction so gold, platinum, silver were all mixed together in a long line which defeats the purpose
Seats not reclining, no vegetarian food option, no snacks. 7.5 hr flight should have been more comfortable. Luggage limits are unusually small. Will never fly Copa again and will tell friends and family to avoid this airline.
The flight was delayed twice and I could not speak with anyone at the airport about checking in. The phone number to Copa - the customer service agents were polite. They are just limited at helping because they are not at the airport
Seats are getting smaller and smaller...and as hard as a rock , mediocre entertainment
Great! The airline is very spacious and the crow was good.
Not being in the back row and having to pay for a better seat
Good trip, excellent attention. I like Copa Airlines, the best. 👍🏻
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
Just to drop my already labeled bag it took 50 minutes inline. Completely disappointed with Latam operation at GRU
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
Boarding was confusing with a delayed flight because there was no English translation
We didn’t have any entertainment. I tried to go online without success. The airplane was extremely cold and they didn’t have blankets.
On time. At least they offer a drink and a small snack. Plane was clean
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
Liked check in process To improve: food and beverages. Not second round was offered and meal had no salad.
Better seats, allow us to upgrade, terrible website, poor telephone service, better equipment
We do not like to board by shuttle then off the tarmac
A flawless trip, great experience. Keep up the good work!
The airline did not allow enough time for the Columbia checkpoint
The usb plugs for charging your phone didn’t work, the seats were coarse and hard. Not very comfortable. No inflight WiFi
Boarding, crew and food. Seats are too small Love Avianca
They charged for WATER on a SIX hour flight!! never again!
It’s very nice, the only thing is that we have to purchase food.
Horrible. They canceled several flights and kept pushing us to different flights. We were 12 hours in the airport with no compensation and not even a single apology.
Avianca was organized in boarding and disembarking and all announcements were made in both Spanish and English 👍🏼
