Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!
entertainment is great.
food is the same as last flight.
Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air
Quick boarding, on time, nice amenities near the gate.
The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early.
Plane nice and comfortable
it was easy to navigate .
Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip
I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?
in flight experience is above average
The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication.
The crew were very friendly and attentive through out flight.
good plane and timing
meal was not served according to the request and no sound support from the staff
The crew was rude.
Flight was cancelled .
No wifi couldn’t do any work
Was looking forward to completing some work but the wifi never came on.
I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect.
The staff is very friendly. Most pleasant airline I've flown with.
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