Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Cons: "We had a delay to boarding due to a mechanical issue. THANK YOU for making quick turn around decisions (ie, put us on another plane at another gate) - rather than just piling on delays!"
Pros: "Easy, fast, simple. Not crowded."
Pros: "No delays. Easy boarding."
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Our itinerary was canceled"
Pros: "Fly attendants were very professional"
Pros: "The crew was great."
Cons: "The price of my ticket"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "I missed my flight due to Tsa"
Cons: "Unbearably hot!!"
Pros: "The flight crew was so nice! Roomy seats and plenty of snacks!"
Pros: "See above."
Cons: "Nothing. Really."
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "The fact that I couldn't change flights on the day of travel"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "Excellent seat assignment good leg room plane on time staff friendly"
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Nothing... no movie, no food, just awful."
Cons: "I decided to cash in some miles for first class, what a waste. Never book first class on delta flying a short route, it’s just not worth the money. The flight attendant had the ATL attitude, if you know what I mean."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Punctual departures. Adequate overheard space."
Cons: "Food was mediocre for a 5-6 hour flight. I expected a little bit more."
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Pros: "On Tim and friendly"
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Cons: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Missed connection"
Pros: "Customer service very courteous and friendly."
Cons: "That I missed my son graduating from the Air Force"
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Cons: "With only one gate attendant, boarding was slow and unorganized."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing.
Cons: "Passenger that sat next to me occupied part of my seat."
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Cons: "complimentary ear plugs for when there are crying children"
Pros: "The crew should have let people off first who had connecting flights."
Cons: "We missed our connection flight.Had to be rerouted to chicago. No flights to Rapid City till noon the next day. Spending night in airport."
Cons: "Too freakin cold."
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Pros: "Smoothest flight ever and crew was perfect. Thanks!"
Pros: "Not a full flight"
Cons: "Not unhappy"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Pros: "The movie selection was great!"
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Cons: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Direct flight Good crew"
Cons: "One bathroom for whole plane for 5.5 hr flight. Enough said."
Pros: "Both flights were amazing!"
Pros: "On time, smooth flight. Service was meh."
Cons: "A USB port would be nice!!!"
Pros: "Crew members distributed drinks twice!"
Cons: "The plane landed earlier than expected, but still waited over an hour and a half to get off the plane. There was also no entertainment for 4+ hours on the plane :("
Cons: "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
Cons: "Delays and more delays"
Pros: "The flight was 30 minutes faster than initially scheduled. It was great."
Cons: "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."
Pros: "Not over crowded and friendly crew."
Pros: "But the crew was great!"
Cons: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "On time"
Cons: "Very cold on board"
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "BA personnel were nice on phone, but couldn't help me check in when online systems were confused by BA/AA booking. I had to check in at the AA desk at RDU. Fortunately I already had a seat assignment and allowed plenty of time."
Cons: "Difficulty checking in online."
Pros: "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
Cons: "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Pros: "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
Pros: "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
Cons: "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
Pros: "Slick boarding"
Cons: "No movies on way out."
Cons: "Boarding started almost an hour late but the status never went to delayed (they just said it was on time but kept pushing the boarding time back). Arrived in CLT with only 20 min before the next flight departure."
Pros: "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
Pros: "Everything was good."
Pros: "On time. Helpful at check-in and friendly staff on board."
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."
Cons: "Hate that you have to pay for a carry on in Basic Economy."
Cons: "Overall, flawless"
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
Cons: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Delayed for two hours asked three tunes if I would make my other flight and no attempt to help me just was given a I don’t know response!"
Cons: "That the staff wasn’t willing to help make an informed decision!"
Pros: "Quick and smooth"
Pros: "Gate attendant downstairs at departure door was very nice, friendly, and helpful."
Cons: "I had to rush across the airport to another terminal in order to not miss my flight. Gate attendant at upstairs desk could have been more helpful. The flight attendant appeared to be tired and not so patient. Could have asked the people who had not turned off electronic devices to do so individually instead of threatening to stall take off over the intercom."
Pros: "Flight attendant was very nice"
Cons: "Plane was boarded and we were told it would be 15 min before the pilot would be there. We were on the ground for an hour and 20 minutes before we took off."
Cons: "Pretty much everything I hated, starting from the time they charged me extra 100 bucks for second luggage which was mentioned as free both by kayak and Lufthansa to me, major breach of customer trust. Apart from that the crew was in general rude, didn't find the experience anywhere close to comfort"
Cons: "Poor food for the price"
Pros: "I slept most of the way"
Cons: "They were out of the crackers & cheese snack"
Pros: "Advance boarding for veterans"
Cons: "Multiple delays on departure due to traffic."
Pros: "Great flight attendants. Nice plane. Left early."
Cons: "Flight was cancelled, customer service was useless."
Cons: "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"
Pros: "It was spacious"
Cons: "When the captain talks on the radio it is super loud and when the flight attendant talked you could not hear what they were saying"
Pros: "Plane was on time, crew were friendly, helpful"
Cons: "Plane was very worn, entertainment was very limited, seat was not very comfortable for business class"
Pros: "Emergency seat spacing"
Pros: "Smooth and very friendly flight attendants."
Cons: "Videos of procedures are so unrealistically calm."
Pros: "Friendly service."
Cons: "We were 3 hrs delayed getting out of RDU because a 'test button' wasn't working. Missed my original connecting flight and the two connecting flights they had me on standby for. got to ohare, the united customer 'service' rep said "there are no more flights to Madison today - I don't even have to look. If you want to get there today, you need to go get on the bus". They didn't even offer to pay for the bus ticket ! Just rude and no customer 'service' at all !"
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "On time. Service was good"
Pros: "It's good flight, get on time"
Pros: "Flight was nearly three hours late taking off"
Pros: "The way home"
Cons: "The way to NC. Flight attendant rude."
Pros: "It was great"
Pros: "New aircraft and smooth ride. Good attendants."
Pros: "The hospitality of the crew."
Cons: "The amount of snacks that were served."
Cons: "Pilot landed us very hard in good weather."
Pros: "Nice and quiet for an early morning flight. Just wish the tv was free the whole time since it was such a short flight it wasn't worth the $$$"
Cons: "Flight cancelled. No accommodations provided"
Pros: "Excelent services and good customer services"
Pros: "Everything went how it should."
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Pros: "The free programming on your personal device"
Cons: "Drink (Alcohol) options could be better"
Pros: "No surprises."
Cons: "Small seats"
Pros: "this flight was only an hour long but it was enjoyable. made it home earlier which is always great. I like having only two seats on each side rather than 3."
Cons: "as short as the flight was, there were a few disturbances. first, the two kids behind me were off the wall. it wasn't a baby crying, they had to be 5 and 7 just screaming and being so loud when their parents just laughed. at 8pm It would have been nice for a crew to quiet them down. second, there was a disturbance by a woman who had to be escorted off the plane which caused us to sit not knowing anything going on for the extra 20 minutes on the runway. I'm so glad they got her off for our safety but we were in the dark about the situation. And United, you need to up your snacks."
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."
Pros: "Short flight , every thing was good f"
Cons: "Flight was likeable short flight"