RDU - PBI
Find cheap flights from Raleigh to West Palm Beach
Good to know
|September||Best time to beat the crowds with an average 58% drop in price.|
|December||Most popular time to fly with an average 32% increase in price.|
Average price round-trip
|$213||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Raleigh to West Palm Beach
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $63 or less one-way and $66 or less round-trip.
- The cheapest flight from Raleigh Raleigh-Durham to Palm Beach Intl was found 81 days before departure, on average.
- Book at least 1 week before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is September.
- Morning departure is around 13% cheaper than an evening flight, on average*.
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Top 5 airlines serving Raleigh Raleigh-Durham to Palm Beach Intl
Scores according to KAYAK customer reviews
Pros: "My flight was on time and arrived early."
Pros: "One particular male flight attendant was especially patient and kind in explaining things to me. I really appreciated that. He even made sure l didn’t miss my snack when I dozed off."
Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."
Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."
Pros: "Very accommodating & hospitable cabin crew. Food is good for economy standard."
Cons: "Limited entertainment options especially for international connecting flights"
Pros: "Flight attendant great. Seats comfortable. Flight on time."
Pros: "I have not received my refund after 2 hours on hold"
Cons: "Was told to get off plane after two hours with our luggage and then eventually got on plane and then waited at least a half hour to take off. On arrival at our destination we had to wait until a gate was available. We arrived almost four hours later. I had to cancel and rearrange my appointments. I don't even recall hearing I'm sorry for the inconvenience. Some kind of compensation should have been provided. Some kind of"
Pros: "Terrible customer service!"
Cons: "I missed my flight because the agent mislead me."
Pros: "Very friendly attendants. Much better selection of snacks than most other airlines. More chair & leg room than on AmericanAirlines."
Cons: "It was rather warm the whole time on the plane including the air from the nozzle on top."
Pros: "It was fast and got there on time"
Cons: "Wi-Fi was poor"
Pros: "Best crew and flight experiance I have had flying in the CONUS in years!"
Cons: "Itwas too short and I could not enjoy it longer!"
Cons: "Seats were too small-almost sitting in next person lap"
Pros: "Economical with VIP customer service."
Pros: "Everything was good. No complaints"
Cons: "Delay. Having to board and unboard."
Pros: "Extra legroom"
Pros: "Quick, organized and comfortable."
Cons: "My entertainment jack/plug was not working properly, kept losing visual."
Pros: "beats all other airlines!"
Pros: "The flight was better than I thought it would be the crew was fantastic"
Cons: "No entertainment no internet"
Pros: "very accommodating pilot during 2 hour wait on tarmac"
Pros: "The flight not being full was nice. Sat seems to be a good day to travel even though the flight price was more than a midweek flight."
Cons: "They warned that passengers were standing or moving about the cabin and to sit down when we were heading to landing. No passenger was standing. This was not a recording, but several passengers remarked basically it was just done out of fear or laziness on flight crew part. Minor point, but had to find one."
Pros: "good boarding. good seats. good crew"
Cons: "My TV on the seat in front of me did not work."
Cons: "reading lite not working"
Cons: "The flight is delayed for more than 5 hours and weather was all good for the whole day (and also good for the city, Orlando, where the airplane came from)."
Cons: "What does that even mean? How can you cancel a flight after you sold it to me? I had to fly to FLL on Spirit instead of Jet Blue to PBI. It was a real hardship because i was traveling with my 6 yr old son and landing at 10 pm an hour from home didn't help. I was refunded for the Jetblue flight but it still makes nop sense to me how you can cancel my reservation several days after I booked it. I am very disappointed. ."
Cons: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Cons: "The flight was very delayed, but I had to wait the whole time because JetBlue will sometimes take off on time even after they emailed you about a delay. So I spent hours at the airport."
Pros: "Bonnie is such a great stewardess, she made the flight so pleasant and enjoyable. I think JetBlue should definitely give this girl a raise or a plaque for providing such superb service!"
Cons: "The TSA at Logan International needs to figure a better way to x-ray all the bagsthat come through. I literally made it to my gate with only 5 minutes to board. Definitely stressed me out."
Pros: "The crew/staff at Jet Blue are friendly, professional and attentive."
Cons: "TV's in my row of 3 were out of order. They flashed on & off the whole trip. No way to block them out, except put on sunglasses, close one's eyes and try to fall asleep with the screaming kids. Screaming kids in the row across the aisle. Fact of life. It would be wonderful if we could view the age of passengers before we chose a seat. I don't expect that to happen."
Pros: "1. Flight attendants and staff were friendly. 2. We were offered extra drink and snacks during our delay. 3. After we missed our connecting flight, we called the Jetblue hotline and we were rebooked on the next flight out (the following morning)."
Cons: "1. We were delayed 3 hours overall - 1 at the airport before boarding, then 2 sitting in the plane on the runway. 2. Wifi didn't seem to be working while we were in the air, so we couldn't check the status of our connecting flight. 3. After we missed our connecting flight, we asked the representative at the "Ask Jetblue" desk if we could get a hotel voucher since we would be stranded at the airport overnight for another 9 hours and we were told we didn't qualify since the delay was due to Air Traffic Control, thus Jetblue policy says they don't need to provide any compensation for any delays caused by ATC."
Pros: "Comfortable seats, nice TV easy flight"
Pros: "Seats are comfy, plane was clean. Don't really have anything else to say."
Cons: "They never bothered to put our bags on the plane. Gate checked, and they just never put them on the plane. Then we had terrible customer service from the baggage service crew, it was unacceptable. The lack of care they showed really says a lot about the airline."
Pros: "Crew nice and flight comfortable. We arrived 10 minutes early as well which was great."
Pros: "I was in the back of the plane. I had nobody else in my side of the row. They needed the row for a family - I think one of the trays in their row did not go up. So I went to a seat with more space and still nobody sitting on my side of the row. It's nice when the plane is not full."
Cons: "I can't get excited about the minimal snacks. They are okay. But I can't see clear to finding them good or excellent. But the snacks did not disappoint because I did not expect much. ."
Cons: "You cancelled my flight and left me stranded. Extended my day and caused me a lot of aggravation. I will never fly Jet Blue again. You did this for your convenience as the flight was not full."
Pros: "price, service, snacks, entertainment"
Pros: "Very Roomy"
Pros: "Easy process, boarding pass through the app, smooth boarding process, friendly, courteous and helpful staff."
Cons: "People who don't know how to board planes in an orderly fashion (JetBlue tried to keep people in line)"
Cons: "They canceled my flight"
Cons: "Jet Blue connection flight to Boston left with 1h 5min late. Iceland Air has promised a wheel chair in Boston for my aunt. I confirmed it with the server at the check-in point in Raleigh before departure. There was NOBODY waiting for my aunt with a wheel chair in Boston. There was only one guy with a wheel chair there, but it was for another lady from Turkey, not for my aunt. My aunt does not speak English, therefore it was hard for her to get someone to translate for her. She almost missed the connecting flight to Reykjavik."
Pros: "Landings equaled take-offs"
Cons: "It was almost two hours late."
Pros: "Roomy plane. Crew was friendly."
Cons: "This was a flight to Morocco. The first leg was thru Jet Blue to JFK. The second Royal Maroc to Casablanca. I had contacted Royal Maroc about excess and overweight baggage (the ticket was purchased here). I was told no problem pay for it upon check in. At check in I was not allowed to bring the extra baggage. I had originally told Maroc that it would be two boxes. It ended up being one. Jet Blue said I was not permitted to bring a box or a 4th piece of luggage. No feasible solution was offered other than to drive to JFK (10 hours from RDU). I would have needed to check in in less than 8."
Pros: "2 Jet Blue employees named Kay and Sam saved a really bad day. They made a terrible experience tolerable by being SO NICE in spite of their own long and terrible day."
Cons: "I heard 2 possible causes for Saturday flight delay - which was true, weather or equipment failure and change of planes?"
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Missed connection"
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Pros: "Got Home !"
Cons: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Pros: "Customer service very courteous and friendly."
Cons: "Delayed 2.5 hours"
Pros: "The flight was delayed, and delayed again, and finally delayed to 18 hours after original takeoff time. I was rebooked on a flight for the following after, and that flight has been delayed twice so far. Never again will I fly Delta."
Cons: "That I never made it to my destination"
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "That I missed my son graduating from the Air Force"
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Cons: "With only one gate attendant, boarding was slow and unorganized."
Pros: "the flight transported me from PBI to NYC"
Cons: "Plane size small -- 2x2, vast majority of carryons were gate checked Worst of all, the gate at JFK was not in the Delta terminal. It was at Terminal 4 - the international terminal. All the way at the end. It took 20 minutes to walk to the exit of the terminal"
Pros: "Crew was very accommodating and friendly."
Pros: "Plane was virtually empty and it was a pleasure to have a whole row to myself! Plane left on time and arrived early. Did not have to check my carry-on bag either!"
Cons: "The last 30 people on the plane were told there is no.overhead space for a second bag, so I had to check it at the gate. Once on the plane, there was plenty of overhead space. To make it worse, it was raining at my destination, and my bag, and contents, got wet while it was being unloaded."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "Fast boarding and short time from gate to take off."
Cons: "Not much."
Pros: "It was on time, everyone was professional in terms of their attire and attitude. Clean plane. I loved the fact that we had access to in-flight entertainment on even this short flight, and it is always nice that Delta provides a complimentary beverage and pretzels."
Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."
Pros: "The crew and everyone was very informative and helpful in keeping us informed about our delays."
Cons: "Our flight was delayed 3 hrs also, my baggage was damaged."
Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"
Pros: "Although the flight was delayed we were deplaned during the delay, always a plus. The flight was fast to help make up time."
Cons: "Take off,flight and landing were a bit rough, but as it was only partially due to weather, understandable. A little difficult to endure the speed and sharpness."
Pros: "Everything was on time & comfortable."
Cons: "The cold I caught on the way to my destination, but, Oh well. Such is life."
Pros: "The crew was nice, the flight was fast"
Cons: "The flight was delayed 3 times and caused me to miss an appointment in New York. I could've driven back to New York and I would've been home faster."
Pros: "Polite attendants."
Cons: "Overall look of aircraft is poor. Ac Outlet was not working. Snacks were terrible. Dirty."
Pros: "The crew was friendly. Free movies available for those with computers. On time arrival."
Cons: "Boarding was very chaotic. No lines--just a jumbled mass getting on. Seems like it could be improved."
Pros: "Having lots of leg room from upgrading to comfort plus and sitting in an exit row."
Cons: "The initial layover was three hours, which turned into over six hours due to weather and the gate was changed seven times. I paid for an upgrade to comfort plus because I like the extra room, sky priority boarding, and free alcoholic beverages. While I did get extra leg room from being in an exit row, I was still cramped, II boarded in zone 2, so I had to put my bag several rows back, we did not get any snacks or drinks or any sort, the plane was very loud on the right side, there was a child kicking and hitting the seat next to mine which shook the whole row, and there was a bit of turbulence. Not happy that I paid for an upgrade that got me nothing."
Pros: "It was a bigger plane with more room"
Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"
Cons: "More leg room"
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Direct flight Good crew"
Pros: "Didn’t care about passengers comfort. Never turned on the AC."
Pros: "Crew was extremely helpful on boarding and on flight. Breezed through Passport area. Everyone went our of his/her way to answer our questions and then make suggestions."
Pros: "Great entertainment. Ok food and drinks. Newer777."
Cons: "Long flights are pure torture in these small seats."
Pros: "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
Pros: "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
Cons: "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."
Pros: "Not over crowded and friendly crew."
Pros: "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
Cons: "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."
Pros: "But the crew was great!"
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Pleasant crew; clean and generally comfortable"
Cons: "Check in / baggage drop : long wait ; rather unhelpful personnel at counter."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Pros: "Great crew, early boarding and early departure."
Cons: "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"
Pros: "Slick boarding"
Cons: "No movies on way out."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"
Pros: "We landed, eventually."
Cons: "The flight was late. Also, they only accept cash onboard for refreshments. That has the consequence of the crew getting on the PA system asking people for change, and scurrying around the cabin in a desperate shell game exchanging bills. It's 2016. Get with the program and accept credit cards."
Pros: "On time"
Pros: "Overall smooth trip and congenial staff."
Cons: "This is coming from a western audience but there could have been more entertainment options."
Pros: "Loved that we were on time and that the counter personal were polite and patient."
Pros: "Gate agent super helpful and nice. Flight attendant gave me two coffees, which was was needed."
Cons: "Did not depart til 7AM THE NEXT DAY"
Pros: "The crew was awesome and the pilot was honest about how delayed we would be."
Cons: "AA was not upfront or clear on delays at all. The plane was very delayed and they did not communicate clearly."
Pros: "Safe trip"
Cons: "I froze the entire time"
Pros: "That we at least made it to Chicago."
Cons: "That the plane coming into Raleigh from Dallas had technical problems so it made us miss our connecting flight in Chicago. I needed to be at work in Des Moines Monday morning at 8 and they bumped us to a flight from Chicago to Des Moines for 12:00 pm Monday afternoon. We had to pay $280 to rent a car and I drove all night and went straight to work without even going home to shower or get ready or anything. My 4 and a half year old son had to endure the whole thing too."
Pros: "Left on time and landed early."
Cons: "The seat seemed to be really old and could have been more comfortable. However I wouldn't change that for a flight leaving on time."
Cons: "1st off I was told a different gate then where I needed to be. By a lucky chance I found the correct gate on my own. Then we loaded the plane and taxied our only to come back to the terminal due to an alarm and sat at the terminal for an hour and they never turned the air conditioning back on. Lastly the seats were stuck in the upright posiRion the entire flight. And the attendants walked by me with food but never attempted to actually offer it to me."
Pros: "The price"
Cons: "Never offered any of the food they were walking by with. Only 1st class got everything"
Pros: "Service, comfort, timeliness."
Cons: "Food was marginal, especially the chicken in the salad, which was petrified."
Pros: "Everything was on time, no delays."
Pros: "The delay of 1 1/2 hours far exceeded the 30 minute flight."
Cons: "No movies, no headphones, no wet wipes. Not your fault, but i missed my connections."
Pros: "The on flight attendants were very courteous"
Cons: "The flight was delayed and no information was available for my connection. When I went to the gate to ask about my connecting flight I was ignored. And the gate attendant behaved as though I was bothering him."
Pros: "Prior to getting in to the security area at RDU, my Mother in Law gets a pat down because she didn't have ID. (She hasn't driven in over 10 years). She kept her cool and cooperated."
Cons: "I know the TSA was just following their protocol to help make us all safer, however, one look at her would tell you she was o.k. to go thru."
Pros: "The only saving grace were the extremely helpful people at the front desk of American Airlines that worked tirelessly to get my boyfriend and I on a flight to New York for our event that night."
Cons: "I did not take this flight in the end because I got a call AS I WAS BOARDING that my flight was cancelled from Washington to New York and was advised by the American workers at the counter to not get on the flight to Washington since there were less flights to New York from there than RDU."
Pros: "The flight itself wasn't bad"
Cons: "The delays were such an inconvenience. It was unacceptable. However, the crew was great"
Pros: "Everything ok"
Cons: "No problems"
Pros: "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "I reached home"
Cons: "The WORST leg room in economy The WORST entertainment in economy The WORST customer service in economy The WORST food in economy. And I'm companring with other US carriers (American, Jet Blue, Delta, Southwest) -- NOT even international carriers."
Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
Pros: "On time, smooth and lots of cabin space for my carried on."
Cons: "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."
Pros: "Quick and smooth"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Cons: "Pretty much everything I hated, starting from the time they charged me extra 100 bucks for second luggage which was mentioned as free both by kayak and Lufthansa to me, major breach of customer trust. Apart from that the crew was in general rude, didn't find the experience anywhere close to comfort"
Pros: "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
Cons: "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
Pros: "Economy class is super cramped. One of the flight attendants was unpleasant."
Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"
Cons: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."
Pros: "Staff on and off plane were pleasant and went out of their way to accommodate."
Cons: "Plane malfunction delayed flight two hours"
Pros: "First class was fine - nothing too special"
Pros: "Other than being extremely late, business as usual"
Cons: "4 hour delay, missed my dinner event, no compensation, not even a drink."
Cons: "delay too long"
Pros: "Safe flight"
Pros: "The hospitality of the crew."
Cons: "The amount of snacks that were served."
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."
Pros: "Short flight , every thing was good f"
Cons: "Flight was likeable short flight"
Cons: "Small glasses of water were offered very infrequently. Needed much much more"
Pros: "Got there."
Cons: "Small, cramped seating. Outdoor jetway upon arrival."
Cons: "The area around me was very dirty. Made me a bit uncomfortable"
Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"
Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"
Pros: "We were well compensated for a traveling fiasco. Our plane died in Newark. Our new plane wasn't big enough for 12 of us. It was a pretty crummy to spend Easter Sunday at the airport while our entire family celebrated the holiday. I do really appreciate the travel certificates we received for our trouble."
Cons: "As I stated above, we were stuck at the airport for the duration of Easter Sunday. We were supposed to be home by 1:30pm. Kind of a bummer to have wasted the entire holiday; but I guess that's what you get for traveling on holidays."
Cons: "The flight was over two hours delayed and every twenty minutes we found out it was delayed another 30 minutes. The crew was terrible. There was no beverage service, and when I asked for a blanket at the beginning of the flight the crew didn't give it to me for over 2 hours. The crew was also very rude in general. There was no entertainment of any kind. The pilots kept pushing back the time we were taking off every 15 minutes and kept changing the arrival time drastically. Overall, horrendous experience."
Cons: "I paid the 25.00 for my small bag which could have easily been a carry on, but I had a purse and small carry bag. I felt that WAY too many folks had backpack and two small carry ones, but by bringing them to the gate - the announcement was made its a full flight so you can check your bag for FREE! Next time, I will not follow the rules and just simply check at gate?? That is message loud and clear from your gate folks."
Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."
Pros: "Crew was very nice. Weather wasn't great at takeoff but we arrived safely and all necessary precautions were taken."
Cons: "While waiting to take off we were delayed taking off due to a closed runway. The captain was making announcements over a PA system that didn't work, so we really had no idea why we were driving around in circles. Wifi was expensive. When my 2 hours ran out, I had no warning and lost a page of work I had not saved."
Pros: "The cost."
Cons: "Attendants didn't know how to work Directv sets so no one on plane had programming. One attendant thought it was a touch screen and it wasn't. Another said she would reset the system but never did."
Pros: "The service was awesome!"
Pros: "The whole experience was great, plenty of room in the seats and leg room. Fun flight"
Cons: "It was all good . Can't say the same for the flight from Huston to Seattle"
Pros: "After having worked Monday 10 am until 7 pm AND then10 pm to4 am i was exhausted boarding a 6:50 am flight. Needless to say i was asleep before we left the runway. No-one bothered me, and I slept the entire flight. Didn't wake up until we landed in Newark and the tires hit the runway. Thanks United!! I'll def be utilizing your airlines again!!"
Pros: "Plane was very clean and seats were comfy"
Cons: "Flight was delayed and no snacks were handed out."
Pros: "RDU to EWR was fine, but the return flight was way oversold, and we didn't even get seat assignments until it was time to board. I purchased our tickets months ago, checked in 24 hrs before, and did not check bags, but we still had to stand online and keep reminding the gate agents that we did not have seats and that my three year-old had a car seat that needed to go in a window seat. Once on board, the first clas flight attendant was awesome! She helped us fix a seating nightmare (agent had given my 3 y/o a seat by himself) and came back to coach during the flight to give my son some wings and to just check on us. She and our safe arrival are the only aspects of the entire experience that deserve any stars whatsoever."
Pros: "Everything was on time and adequate. That seems to be the standard for a great flight these days."
Cons: "No pretzels or peanuts."
Cons: "A lady on the plane threw up 5 plus times. The vomet got me and other passengers. The flight crew did not clean it up and was very rude. We I complained I was told " Who do I think I am" I responded I am a paying passenger. I am very disappointed in United the way this matter was handled and the nonprofessional attitude of the flight crew. This is a very concerning due to the unsanitary and health risks involved. United should look into this ."
Cons: "no food< no entertainment, crying babies, why can some flights be for adults only?"
Cons: "I selected seats for myself, my son, and my husband next to each other on the plane. The airline changed our seats so all three of us were in a different row. The flight crew was not helpful. I was forced to plead with other passengers, none who were willing to switch with us because we were assigned middle seats. Finally a nice gentleman did after 10 min of carrying my son up and down the alie asking for help. Is that even legal to have a 2 year old sit by himself on a plane? Terrible experience."
Pros: "Smooth Flight"
Cons: "No movies nor Internet"
Pros: "It was a short flight."
Pros: "Flight attendants were amazing !"
Cons: "Seats weren't very comfortable"
Pros: "customer service"
Pros: "The plane was safe."
Cons: "Most everything."
Cons: "My connecting flight was cancelled so they rebooked me on a flight that was to leave 11 hours later. They expected me to sit in Dulles for 11 hours. Ridiculous ....especially that there were other flights earlier."
Pros: "The crew. There is not way in this survey to say "does not apply". There was no food or entertainment so rating it is misleading."
Cons: "The very small seats. They require you to have your body rubbing against another person for hours. It is very unsettling."
Cons: "When I pay for a seat, I should get the entire seat. Because I am small, and seated next to a giant person who didn't upgrade to a size appropriate seat, I was forced due to full flight to endure the flight in 3/4 of my seat. I felt that if I were a larger MAN, they would have MOVED ME to another seat. They could have had this guy sit in the row behind with a Mom and a 4 yr old which would have been simple fix and not a safety issue for trying to exit my seat or row with this guy in it nor uncomfortable for the two woman sandwiched with him in middle seat."
Pros: "In addition to price, I was assigned an aisle seat without paying extra"
Cons: "This Florida base crew at most was average compared to the crew assigned on my flight out of Baltimore. Maybe because it was an early morning flight."
Pros: "Zero point zero. Not worth the money spent."
Cons: "Totally not worth the money. Don’t F yourself over."
Cons: "Great quick flight and great price"
Pros: "I’m glad the whole process went smoothly for the price I paid for the ticket, I paid quite a bit for my luggage but I expected that to happen since I am permanently moving to Florida."
Cons: "The expensive suitcase and more leg room."
Pros: "Good passengers and crew."
Cons: "Charged me $40 for a suitcase containing boots, socks, and underwear. It would have been cheaper to buy them at my destination."
Cons: "No good or Wi-Fi"
Pros: "clean plane flight was on time and loading was prompt and orderly."
Cons: "seats were way to tight and leg room was not nearly enough for a six footer"
Pros: "Did not realize NONE of the seats recline."
Pros: "Flight was on time. I did not try any food or entertainment thus the low rating. Does mot apply should be offered as a choice."
Pros: "The fact that the flight was $191."
Cons: "There was no TVs, charging ports, WiFi. You have to pay for EVERYTHING from your carry on to the water you drink. Seats were uncomfortable. This was my first time flying spirit and would never fly spirit again. Both flights were delayed by maintenance. Staff wasn’t overly exciting for example on the way out the staff was thanked by one guy and he went for a high five and your staff was a stiff and didn’t even high five him back he just looked right passed they guy thanking him. What a loser!"
Pros: "There were no stops, and the crew was nice."
Cons: "The seats were extremely uncomfortable, and the baggage policy was strange."
Cons: "Had to pay extra to take one carry on, ugh. Seats are very narrow, can't put elbows on armrests without impinging on neighbors."
Pros: "On time"
Cons: "I knew that it was a budget airline and the accommodations wouldn't be as nice as I'm used to with other carriers. But I was still shocked when the tray table was not a full size tray table."
Cons: "Flight was postponed three times, from a 9am to 2.30 pm ans even then they could not guarantee departure, I had to re- schedule the whole trip. Cost me a bout $100 extra and the loss of a whole day."
Pros: "Crew was condisending when speaking to passengers"
Cons: "Seats are very uncomfortable and baggage fees are a rip off"
Cons: "They advertise cheap flight cost but charge extra for everything. So, the actual cost is much closer to most other airlines costs. If you travel with no luggage and don't eat or drink anything and don't mind an uncomfortable seat, then this airline is for you!"
Cons: "The almost hour wait for a duct tape repair that took 10 seconds."
Pros: "clean good service"
Cons: "baggage confusing"
Cons: "Notification on way to flight that it is delayed for 3days. Having to drive to another airport and receiving an email with a different time than we were told. Paying an outrageous price for one carry on bag. We did not get a deal at all. Person sitting next to us paid 50 we paid 200 for our flight. Since we had to change airports we missed an important event due to our return flight! Never again!"
Pros: "on time good price"
Cons: "seat has no room seat does not recline"
Pros: "3 delays still waiting at gate. Will never fly spirit again!"
Cons: "Seating is terrible; nickel and dimes for everything. Will never fly Spirit again."
Pros: "Great price, great service. Thanks"
Pros: "The plane got there on time"
Cons: "No food, but I was asleep, may have missed it"
Pros: "On time"
Pros: "Decent legroom"
Cons: "Baggage fees. Seat fees. No tray table. No drinks!! Web site terrible. Damaged a suitcase...never again"
Pros: "Airport check in"
Cons: "Seats, leg room, all the fees reminded me of a used car dealership"
Pros: "Nothing service was terrible"
Cons: "The plane had mechanical trouble flight was delayed three hrs instead of putting some people on other airlines we missed two other flights then they tell us flight is cancelled there is nothing they can do stuck in another state no hotel no vehicle and they aren't helping us with anything ! Spirit sucks!!!!"
Pros: "All associates were fantastic"
Cons: "$50 checked bag fee. We don't have a printer so couldn't do ahead"
Pros: "This was the smoothest flight I have been on."
Pros: "All went smoothly. Left on time, efficient boarding"
Cons: "Website was difficult to manage. Payment for bag wasn't made clear at time of booking, but luckily a friend who had to pay $100 at airport told me when she learned that I was flying Spirit. It took several tries before I could pay for my baggage. Carry-on size deceptive. I didn'take one and saw that others bigger than mine were acceptable. Seats very tight."
Pros: "$45 upgrade to larger seat"
Cons: "$55 for carry on bag!!"
Pros: "I liked that I finally made it to my destination."
Cons: "My 8am flight didn't leave until after 1pm. I missed one whole day of my vacation and visit with family. My pick up at my destination was all messed up due to arriving after 4 pm as opposed to 11:30am."
Cons: "I booked a 4 day flight (M-Th) and when I went to return, the flight was booked for an entire week later. I would never do that because I needed to be in Philadelphia on Friday. Nothing could be done to help me and I was expected to pay money to change the flight (everything was booked and I couldn't leave on Thursday anyway). I wound up canceling the flight and flying another airline and out of another airport. I had to return my car at one airport (West Palm) and then get a ride to the other airport (Miami). I had a direct flight with Spirit and then had to get a connecting flight. It was a very stressful situation and I was not happy. Now I have to file a claim with flight insurance to get reimbursed for the extra tickets I had to purchase. All around - very stressful!!!!!!!!"
Pros: "On time direct flight"
Cons: "having to pay an additional 25 dollars for a suitcase that I already paid for . rediculous!!!"
Cons: "Website was very difficult to navigate. I did not like being "nickeled and dimed" on everything. Telephone staff was useless."
Pros: "On time departing and arrival. Luggage retrieval was fast."
Cons: "Chairs should recline. Food tray could be larger. Arm rest between seats longer so 2 people can share it. BIG seats not sold should be offered at a discount like other airlines"
Pros: "JETBLUE, thats what I liked about Spirit"
Cons: "I called Customer Service to change/delay my flight after the storm and the woman I spoke to didn't speak English, kept repeating something that had nothing to do with my call, she also kept calling me "Karen", not Caroline, and when I said "its Caroline" or "are you sure you're speaking with Caroline? I do not think this is right" she would reply "ya ya ya ya ok Kahhhreeeen" and then hung up on me after saying she was transferring me to a "specialist". I called back and the second man I talked to said he wouldn't (not couldn't, he would not) push my flight back b/c it was still on time and there was only a "weather advisory". "Have I helped you with everything you need today, Caroline?" He asked SERIOUSLY DUDE? Well, well, well... two hours later guess whose flight was CANCELLED.. MINE! With no tickets available to Palm Beach until the next week (if only he had transferred me to the Thursday flight like I wanted, that a**hole!!), except on JetBlue for over $420 one way, I went with JetBlue- like I will always do from now on. Everyone is right and it's my fault for not listening- like my brother told me, Spirit is the FUNG WAH of airlines.. If you know what that is then you know what he's talking about. Never again will I purchase tickets with Spirit, never again. If Hell freezes over and one day the only option is Spirit, I'll wait or walk to my destination. Thanks!!"
Pros: "No food or movies but on time and inexpensive."
Pros: "good flight attended"
Pros: "The flight was direct"
Cons: "I purchased a seat and paid for baggage. Inwas charged in my credit card and when i arrived at the airport they had no record and charged me again."
Cons: "Spirit has an extra charge for regular sized carry-on bags. And tries to fool you into paying $20 extra when choosing your seats online. These are just extra hidden expenses. Where is the cost savings for other customers in bilking / not bilking some customers out of $20 to save certain seats? Does that extra few bucks taken in really reduce fares for everyone else? Most things Spirit claims are saving money for ticket prices overall, just do not. It's really an excuse to overcharge for minor services. I would rather split the cost of adding literally 3 cents to my ticket price to have a drink on the plane, instead of paying $3. Along with many others I see in the comments section one time was enough."
Pros: "Great flight and crew"
Cons: "$15 seat charge"
Cons: "The flight was delayed by an hour. And then did not leave for an hour and a half after the original scheduled time. Even with the delay, the flight arrived later than the adjusted arrival time. I saw a woman get charged a ridiculous amount of money for a carry on item because her personal item was barely too large. Nothing complimentary (even water). I should mention that my returning flight was delayed by more than 2 hours. I am never flying Spirit again, and strongly discourage people to use this airline."
Pros: "The seats and flight were relatively comfortable. Left a little late, but arrived on time, except for a gate mishap they were not responsible for."
Cons: "Lot's of hidden and confusing costs after ticket purchase. No ability to book seats without a fee prior to flight. Luggage fees with many options. Ticket counter boarding pass fee if you forget to print boarding pass at home, etc. By the way, I could not print boarding passes from home due to a problem with on their website."
Pros: "Flight was very bumpy and there was nothing special."
Pros: "Flight delayed over an hour. Seats cramped"
Cons: "Service was poor I felt like I was in a three card Monty rip off. I will never again use your services please refrain from any attempt at communication. I deal with hundreds of people a month I will make sure that I discourage any one dealing with your inadequate overpriced inconvenient and embarrassing services. I honestly feel that a refund is in order. Lawrence P."
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