Daily cleaning, installation of cabin HEPA filters on flights from Recife to District of Columbia
Most visitors from Recife will not be allowed to enter District of Columbia. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for District of Columbia
Visitors from Recife are not required to quarantine after entering District of Columbia.
Visitors from Recife must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to District of Columbia.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "flight time is so confusing"
Pros: "Comfort plus is a nice upgrade"
Cons: "Having a clear gate to take advantage of being early."
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Cons: "Terrible flight experience from delta"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Flight was delayed by an hour. No explanation given"
Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Great service by gate operators."
Cons: "TSA process"
Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Pros: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Cons: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Cons: "no access to sky club"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "On time"
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Cons: "Too many boarding calls for different levels of service."
Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."
"Everything! Employee attitudes, no wifi, terrible food, etc"
"Flight is delayed"
Pros: "Service and kindness of the crew."
Cons: "No entertainment onboard"
Pros: "The flight attendant crew was really friendly and professional."
Cons: "An option to stay in panama forever."
Pros: "Amazing crew, attentive pilot"
Cons: "A lot of turbulence"
Pros: "Cuesta q salgan las maletas"
Cons: "Personal muy pesado"
Pros: "Very good"
Cons: "Very good"
Pros: "Both good"
Cons: "It would have been nice to have our own video and the choice of our own entertainment, as I get with United"
Pros: "Loved the leg room in the emergency seat row"
Cons: "Wider seats in economy"
Pros: "Flights were all on time."
Cons: "Old planes with no wi-fi or personalized entertainement"
Pros: "The worst airlines company!"
Pros: "The seats isn’t comfortable."
Cons: "Sent e mail or text all people that flight ✈️ will be later and order all people to be seat outside waiting for enter at flight ✈️."
Cons: "They go above and beyond to make you happy."
Cons: "More leg room"
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Pros: "Nothing, really, except that our luggage arrived with us."
Cons: "Absurd boarding area in Panama. Totally third world, or maybe a livestock holding pen is a better description. You have to go through security screening at the gate AGAIN, so those ridiculous $5 bottles of water you just bought to survive the wait in the overcrowded, hot waiting area? Throw them away or drink now, says the screening agent. I will never take a flight with a connection in Panama again."
Pros: "After not being alowed to board, due to oversold flight, a Copa assistant walked me back through customs and helped me find my bag which was nice of her."
Cons: "I was put on standby due to a “technical error” and then told I would not be able to board because the flight was oversold. Copa offered me a $400 voucher which I declined. Then I was told that it wasn’t negotiable. Sad that they wouldn’t offer more than $400 so that one of the other 100 passengers could have agreed to change."
Cons: "Everything. The only thing is that the seat recline too far back and crush my legs and I’m only 5’11 so I can imagine how uncomfortable it must be for someone taller"
Pros: "We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it"
Cons: "Nothing, plane is old."
Cons: "The food. it is absolutely horrible"
Pros: "Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!"
Cons: "Cabin temperature could hsve been cooler."
Pros: "The flight itself was fine. Good entertainment, in seat options and decent food."
Cons: "There is a second security check point right before you enter the gate area and you can't take any food or drink it which includes water. That made for a long wait with nothing to drink and once on board there was no extra water service."
Cons: "Flight delayed 2 hrs, no details on change of gate, not listed on screens around airport and then over sold and two people had to get off. Absolute shambles"
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "Flight on time and crew was nice"
Cons: "Food was terrible and the entertainment system was poor"
Pros: "2 free bags, free food d, free booze"
Pros: "The crew was very nice and friendly, for the most part, and their service was good."
Cons: "The food was disgusting (and I don't know if it's good or bad that it was in tiny portions). The seats were very uncomfortable. No personal screen for entertainment - just screen coming out of the ceiling that displayed one movie."
Cons: "1. The flight departed two hours late. The airline offered no explanation or apology. We wound up landing in Washington at 2:00 a.m. 2. Boarding in Panama was chaotic. There was no P.A. system, so we had to strain to hear the shouting airline employees. 3. There were no individual entertainment monitors. There were screens that dropped down about every five rows. All passengers would have to watch the one movie selected by the airline. I was so far from the nearest screen that I could barely see it. 4. The food was awful. 5. The seats were very uncomfortable."
Pros: "Flight crew. Berry nice"
Cons: "To many kid's crime on the 5hr flight"
Pros: "Everything was pretty-much great."
Cons: "Was told that headphones were going to be issued. Never got any, so I couldn't watch any movies...."
Pros: "The flight was safe and comfortable."
Cons: "The connection flight was delayed, the gate at our connection was switched (meaning we had to go through security 2 extra times), neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Pros: "Timeliness, food, good price for a non-stop flight."
Cons: "Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight."
Pros: "Everything was good except taking off on time."
Cons: "We waited over 45 minutes inside the plane to take off. Supposedly because of air traffic congestion! Really? That was a really funny excuse, like we couldn’t see other planes take off consistently. I’m sorry Copa but PTY is not ATL or LAX were that can actually be an excuse. We ended up arriving late"
Pros: "no comments"
Cons: "I was soprice that we did not have any piows or blankets for this trip."
Cons: "The aircraft was really old, the space between the seats are so tiny that was impossible do not touch the person on your side, my knees came touching the seat in front of my the wole time, to resume the space, I can say that I never had a seat with so small space like that, even in domestics flights. About the food, they started to giving us a little oreo and just gived us some food again 6 hours later and they dont have nothing to sell, I spent the wole flight with really hungry. To complete, they dont have indivual flat screens, so you have to watch the comum tv, that just showed one movie and nothing more. I thing that its should be not permitted to flight on this aircraft for international flights."
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "Quick board and deboard and the breakfast was OK"
Cons: "Flight was almost 5 hours long and we weren't allowed to bring beverages on the plane from the Panama airport (which was kind of nuts in my opinion, since I'd just gotten off another plane and had already gone through security); the flight crew only distributed beverages once. I've taken 3 hour flights where the beverage cart has gone up and down the aisle twice! I was really thirsty by the time I got off the plane, and then by the time I got through customs, it had been like 6 hours since I last had anything to drink!! They really should have offered customers AT LEAST water at some point later in the flight."
Pros: "All the way it should be!"
Cons: ". The tem let me wait for ever in something I wanted to ask as a favor they said wait a second and never come back to ask what did I need."
Pros: "On-time departure and arrival Friendly and courteous staff"
Cons: "Old Plane No USB charging connectors"
Pros: "Breakfast was actually good for airline food. Boarding was way late. The security in panama made everyone throw out water so I wasted $4. They also were not thorough at all and abandoned the metal detector at one point."
Pros: "The flight attendants were super nice, and caring, they brought me a new pair of headsets when the original one broke."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Planes are old and outdated, no entertainment for medium/longer-haul flights"
Pros: "Very little"
Cons: "The cre in charge if business classs was incredibly unfriendly and rude. His name is Rocardo and he should not be a business class crew. He was slow, uninterested, forgetful and at times rude. Cops needs to step up its service"
Pros: "Good food and movies. Great staff. On time and plenty of room in seating."
Cons: "Boarding was slow. Aircraft was dated. Was seated in a row with two children who cried intermittently the entire flight. No individual entertainment device, and volume control to watch single in-flight movie was broken, resulting in blaringly loud sound that meant I couldn't even watch the movie had I wanted to."
Pros: "Comfortable seats, all on schedule, and kind team"
Cons: "Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!"
Cons: "No masks. I didn't like it."
Pros: "Very easy process of boarding, flight and leaving the plane."
Cons: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Pros: "Crew was nice and organized, easy check-in."
Cons: "Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!"
Cons: "Flight was an hour late. Should have boarded 30 minutes earlier!"
Pros: "Flight was good"
Cons: "Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting"
Cons: "More English explanation and care to customers . Horrible customer service"
Cons: "Avoid delays and communicate better about the delays"
Cons: "Non free entertainment"
Pros: "Nice new plane."
Cons: "Boarding process could be better"
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Pros: "All great n crew very helpful"
Pros: "Buen servicio en gral."
Cons: "Si. Podría haber entretenimiento a bordo."
Pros: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Cons: "The little crackers they serve taste like cardboard."
Cons: "Internet wasnt working"
Cons: "The seats are close together so there's not as much legroom as other airlines I've flown in Brazil. There was no in flight entertainment. The snacks were mediocre at best. The gate was changed at the last minute so it was a little confusing."
Pros: "crew was smart. very standard"
Cons: "i had issue getting checked bag from kiosk. had to speak with attendant"
Cons: "Food! Being a International flight they could serve better food.. they served a cold cheese/ham sandwich.."
Pros: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
Cons: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."
Cons: "I wasn’t allowed to get on the plane and gol crew members were absolutely no help. Don’t recommend for anyone."
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Pros: "On time"
Cons: "Este vôo tem atrasado sempre."
Cons: "Me dieron la última fila, los asientos no se reclinaban y al lado una mujer con niños que gritaron todo el viaje, los auxiliares de vuelo no hicieron nada."
Pros: "On time"
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Pros: "poor food. extremely poor food."
Cons: "it would be expected to actual food(2 meals) on a 7 hour flight."
Pros: "Punctuality. Safety"
Cons: "Bagage delivery was a bit slow."
Cons: "Not remarkable at all. Terrible food."
Pros: "Cabin crew amazing"
Cons: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Cons: "Awfull boarding process. They didn't have system!"
Pros: "Boarding was organized and punctual."
Pros: "Equipe atenciosa Sistema de entreterimento funcionou bem. Comida boa."
Cons: "Delayed Flight"
Pros: "Checkin pelo aplicativo rápido e eficaz, com uso do passbook."
Cons: "Cobrança da Internet a bordo."
Pros: "el vuelo estuvo bien"
Cons: "la atencion del personal en tierra me parecio deficiente"
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Cons: "Due to weather conditions, the flight was delayed an hour and a half."
Pros: "Thanks! I enjoyed my flight."
Cons: "Not so much Enlish speaking :-/"
Cons: "space on the seats, and between the seats"
Cons: "Old plane. One hour of delay. No one explain the reason"
Pros: "We lived in Brazil 4years ago. The airport experience was miserable. Today I lived the dream. I booked online without a cpf onKayak. Got to the airport early...honored my Delta status seamlessly. Changed my flight easily. No arguments over baggage fees and delta status. GOL rocked it today!"
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Pros: "I like everything about this trip with this airline"
Cons: "They had only 4 people checking in the luggages and the lines was huge ... my wait in line was longer than my fight which I think it's absurd"
Pros: "The crew. They are very careful."
Cons: "They charge me by my baby stroller! They lost part of my bag. Never more I will travel by GOL."
Pros: "A equipe de bordo agradável, mas o check-in pessimo"
Cons: "Flight time was changed quite substantially from the time when I bought the ticket, therefore I simply did not take the trip."
"The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice"
"The pretzels were ok, but a wider assortment of snack choices would be better."
"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."
"It was comfortable and organized."
Cons: "Flying on a different airline"
Pros: "Quick flight"
Cons: "An on time flight"
Pros: "Flight to DC was good, on time, clean, pleasant crew, etc. And the flight back was mostly good, with exception of the booking and boarding issue."
Cons: "My TSA information was included in the flight to DC, but apparently omitted from the system for the return trip. This forced me to go through the non-TSA precheck even though I have paid for and am a known traveler. The flight was also late and making it later still, was the gate having to plead for passengers to check their bags as a way to avert the airline’s overbooking it in the first place."
Pros: "The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances."
Cons: "Food option to purchase"
Pros: "Turbulence Ear popping"
Cons: "Better food options for those in group 1"
Cons: "Old planes, disinterested crew, full flight"
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Cons: "The seats are uncomfortable and cramped"
Pros: "I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic."
Cons: "No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out."
Cons: "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"
Cons: "Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats."
Cons: "3 hours delayed"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "No entertainment system only for those who are vested with AA and using their app"
Cons: "A modern plane not old A320 without entertainment system"
Pros: "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
Cons: "I did not understand the entertainment system. I read a book."
Cons: "on a 5+ hour flight, that was diverted back to the originating airport due to a passenger who had extreme DTs from excessive drinking the night before, and made the flight return, American offered NO compensation AND the aircraft was so old, there were NO back seat monitors NOR any means to charge our electrical devices!!!"
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."
Cons: "I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?"
Cons: "They lost our luggage even though we have 50 minutes between connecting flights."
Pros: "The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated."
Cons: "1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc)."
Cons: "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "I like AA overall, better than United for sure. I've been flying with AA since forever."
Cons: "Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway."
Pros: "Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak."
Cons: "Would appreciate a USB port or an outlet."
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Pros: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Cons: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"
Cons: "Food was bad and crew never ask for food to economy passengers for long hour flight meal plan was not working I felt hungry and ac was too cold for all the time nothing good entertainment movies for different languages and no providing small personal hygiene kits for long flight"
Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."
Pros: "I was not able to seat with my son, I was not very happy about it."
Cons: "Your subject headline in your email read: How was your Alaska Airlines flight to Washington? All correspondence referenced Alaska Airlines, however my flight was and American Airlines flight and in a terminal on the complete other side of the airport. I suggest you clarify on line."
Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Cons: "Flight from Miami last night was delayed 3.5 hours (which was a 9:30pm departure to 12:30am departure) There was horrible weather that prevented the Flight captain to arrive on time for our flight. (he was en route from NYC to MIA). But instead of providing accommodations, the times changed and then they boarded us on the plane where we proceeded to wait almost an hour on the plane before take off. Arrived at DCA at 3 am....not a goo start to a work week."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "It was just a small jumper, can't expect much but crew was good"
Pros: "Grew was amazing."
Cons: "Excellent experience"
Pros: "Gate agent friendly and on the ball!"
Cons: "Seats are torture"
Cons: "There should have been food for purchase."
Cons: "Able to choose own seats"
Cons: "No delays"
Cons: "Late flight No room for bags for Group 2 in bulkhead row"
Pros: "Smooth ride, landing and take-off Courteous staff"
Cons: "1. Very tiny seats, had to sit cramped on a 5 hr flight even though the neighbors were very nice 2. Space for carry on was over well before all passengers on boarded. I don't understand how this is possible when you know everyone can carry 1 carry-on and 1 personal bag. Even though I had a seat towards the front, I had to go right at the back to stow my carry-on. This caused me to de-board last!"
Pros: "Well we boarded and left early..."
Cons: "No free entertainment, kept us on the plane for 30 minutes before getting in to the gate, and left our luggage on a later flight."
Pros: "Old and thus soft and comfortable seats"
Cons: "Old plane overall"
Pros: "We seemed to fly faster to make up time"
Cons: "The seats are jokingly small and very uncomfortable. The boarding space was also small so the lines became very unorganized"
Cons: "Boarded the plane later to be asked to switched planes because of mechanical problems with the first one. After boarding the second 2 hour delayed plane my family and I were asked to step off the plane and go to the front desk because they made the mistake to give several people the same seats. It was horrible, and embarrassing. My family, friends and I will definitely won’t be flying eith United."
Pros: "Good service from crew. Fairly quick boarding process."
Cons: "Aircraft seemed fairly new on inside, but didn't have power outlets. Small uncomfortable seats on a long flight that is almost always full."
Cons: "Seats are not very comfortable. Food selection is not very good.."
Pros: "Good equipment. Pilots communicative."
Cons: "First class food choices were both heavy ( meat ravioli or braised beef tips). I had a nice grilled chicken wrap from Coach. Flight attendants were pleasant and professional but not very attentive."
Cons: "THere was no entertainment"
Pros: "We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours."
Cons: "The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating."
Cons: "The crew were harsh and abrupt. The seats were uncomfortable and tilted too far toward to be able to sit in the upright position. The "reclined" position was a more reasonable upright position."
Pros: "Availability of flights out of Chicago"
Cons: "Availability of flights out of Chicago"
Pros: "Economy Basic check-in was easier than I'd expected it to be, security was quick and seamless. Once on board the aircraft, the flight crew kept us informed about possible weather issues (e.g. turbulence), including the approximate time to expect it, how long it might last, and that it would probably preclude in-flight beverage service. Flight attendants offered to provide one-at-a-time beverage service to those "really in need of a drink." I thought that was pretty gracious under the circumstances, and was happy to see that passengers didn't take advantage of the option :-). Looks like United is doing its best to counteract its recent negative publicity. Well done!"
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Cons: "They lost one of our bags"
Pros: "Staff at airport and cabin crew were mostly nice. At airport, the ticket agent helped correct a mistake and was very helpful."
Cons: "There are TVs on the backs of chairs where they advertise that you can pay to watch shows or movies and play the safety video. That would be fine if you could just turn it off once that's done. But it was too hard to turn off, and after the safety video, they played three ads (you couldn't turn the ads off). At the end of the flight the tvs camenon again. It was also a night time flight - how can you sleep with the screen on. Also, the seat space seemed smaller than usual so the screen was in my face. I hated this flight."
Pros: "Airline rebooked me to a more convenient flight at no charge. The service was excellent. Seats were comfortable. The crew were upbeat."
Cons: "It was very delayed"
Pros: "No food or drink was served on the 35 min flight. Staff was friendly. Bag check at the walkway was very slow, but it is what it is."
Pros: "It was perfect flight by all means"
Pros: "It was a quick flight. The flight attendant was friendly."
Cons: "Never got there canceled for weather."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Cons: "The boarding process was a bit chaotic. At the end i had no where to put the bag and i had to check it."
Cons: "Delays sand discomfort!"
Cons: "I'm 5"10 and sat in a middle seat. I had zero leg room. Never a prob on other airlines. Thank god flight was short."
Pros: "Boarding process was efficientt"
Cons: "Plane circled around for 30 min with no update from pilot. Luggage took 35 min to arrive."
Pros: "Boarding went ahead and schedule. Service was great and polite. Food was OK nothing special"
Cons: "We actually paid for first class, but it felt more like economy plus. Not impressed at all with the size of the seats or the (entertainment options) -ha ha provided! We arrive safely and early was the other positive."
Cons: "Delayed 3 hours sitting in tight space on the plane"
Pros: "The crew tried"
Cons: "I sat in the middle seat of row 38. The last one between 2 tall broad melus there was no room to even put the tray table down.it was the worst flight I ever had. Never United again"
Pros: "Not impressed with United - they are just going down hill in evert aspect"
Cons: "Not impressed with United - they are just going down hill in evert aspect"
Cons: "There are 2 maintenance problems on 2 different planes that caused major delays in Chicago. This is the last time I'm taking United."
Cons: "No complaints"
Pros: "Flight was fine."
Cons: "We arrived with 10 minutes to make our next flight at ORD. The flight crew could have requested that folks who did NOT have tight connections wait a few minutes so the rest of us could get off the plane efficiently. This did not happen. Folks who lived in Chicago just took their sweet time gathering their stuff while we waited."
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Pros: "It's was a very pleasant flight"
Cons: "Seating on the plane for about 2 1/2 hours"
Cons: "Departure was delayed for five hours. Gate changes 4 different times to opposite sides of the terminal. Weren't told honest reason of the delay until two hours in. They boarded half of the plane and stopped when the pilots radioed in that there was a severe hydraulic fluid leak. Updates were supposed to happen every thirty minutes but more than three times they were longer than thirty minute intervals and at one point more than ninety minutes without an update. The representatives at the Chicago gate told us we were all set then the rest of the passengers boarded the plane. The pilot said they were waiting on maintenance paperwork to print off but then we waited an extra hour at the gate on board while we could still hear very loud tests of the hydraulic system. Once we finally left the gate and headed out on the runway for takeoff we stopped just before takeoff and the pilot said we were waiting on PAPERWORK AGAIN! This was another 30 minute delay and we finally took off. We were supposed to arrive home at 10:00pm and instead arrived at 3:00am..."
Pros: "Same....very possible experience"
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."
Pros: "not much"
Cons: "United was happy to charge me $75 to switch me to an earlier flight, then that flight was an hour and a half late because they were missing a flight attendant. So they basically defrauded me out of $75."
Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"
Airlines flying from Recife to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Recife to District of Columbia
Masks required on board, masks provided on flights from Recife to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from Recife to District of Columbia
Testing for antibodies, testing for symptoms for flights from Recife to District of Columbia
Waiving of change fees. Search flexible flights from Recife to District of Columbia