$427 Find Cheap Flights from Reno to Japan - Compare and Save

Great to have economy + on JAL. Economy + has their own designated check in. You are also able to use their lounge which is very relaxing. There is food, desserts and drinks available as well. The seats on the plane don’t recline very much and the isle way is narrow when you need to use the restroom. The food was just ok, typical airplane food taste. The stewardesses were very nice and helpful. Two meals were provided, and the last meal was a fish sandwich. Too bad I don’t eat seafood. The smell of fish was not a welcoming odor in a confined airplane. Overall, I would recommend JAL, (LAX to Tokyo)

They moved my seat without my consent and they won’t refund the money I spent on it. I paid for a front row aisle seat and they moved me to a center seat in the last row of premium economy. They were very rude about everything and nothing like Singapore Airlines or Korean Airways which I flown before.

Communication about delays was not very good. Crew and staff were excellent!

SAN-NRT was excellent experience with crew helping and assisting in all aspects of comfort. But NRT-BAN was not that comfortable with no blankets and pillows provided and treating it more like premier economy class. This has been the pattern I have observed where JAL uses non-trained crew, uncomfortable seats, restrooms not working, locking up window seats, business class comforts taken away on NRT-BAN route. Overall quality of service goes downhill on NRT-BAN flight. Not sure why?

I had a hard time checking in as my first and middle names lacked a space. The vendor spent a long time fixing it with the JAL. This should not have been a problem. Check in at ohare was good as Regina was very helpful and kind.

Dreamliner is an excellent aircraft. Great seats in business. Flight attendant Alex had a bored, sullen attitude in serving customers. Difficult to get his attention and very slow to respond to a simple request for water. Spoiled the experience a bit as the AA motto is “we’re here because of you”. Attitude needs some adjustment!

The best part was the staff. They are kind and gracious and made it a good flight.

There was a problem with the maintenance so missed the flight from las vegas to L.A and then L.A to Narita with japan airlines. They took care of the problem by rebooked with cathay pacific airways.

My only complaint is that the flight attendant that I encountered was not receptive, unhappy to help me out prompted for help with my carry-on luggage to be put up into the over-head compartment. At time of booking, I’ve informed the customer service about my medical-surgical history necessitating assistance in carrying luggage(s)/baggage(s) especially lifting over head. I know crews’ policy of doing such. But, there should be exception(s) to that rule; a consideration for disabled people.. Especially noting given the passenger’s med/surg’s history. Hope, something will come out of this survey. Thank you for your kind understanding and cooperation regarding this issue. So I can still continue flying with any airlines in the near future.

I didn’t like the check in process I had to check in at the counter took too much time . Didn’t give the upgrade my seat .

Paid for seat assignments that did not in any way match seats received, and had to upgrade at checkin

All was great on flight to Tokyo. The ROOM setup was very comfortable. Definitely will try to do again.

I thought I purchased premium economy but got an economy seating for an expensive airfare from Kayak. Not able to pay extra to upgrade at all

On time, food was great. Didn’t wake me up when they saw me sleeping and as soon as I used the toilet, they came up and asked me if I wanted dinner. Right on!

I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.

Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.

It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.

SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines

12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.

I’ve always had pleasant experiences with ANA and that has made me a loyal customer.

Being on time would be a good start. Every flight I had was delayed making it very stressful.

More or less, this seemed like a mismanaged group of great people who would crush at this job, if only they were given the resources to do so.

Flight was cancelled last minute, had to change and buy another ticket to united airlines, made it 10 minutes late to my international flight and couldn’t get any reimbursement what so ever due to “Weather”, yet all other airlines except south west were running Just fine. Every single time I fly Alaska, it’s a huge delay or cancellation. My hope is that more people avoid this airlines all together until they actually improve.

The staff was extremely helpful and accommodating. The only thing I could have done without was the long layover in between flights but I was going to a less popular destination so it was understandable.

Flights were on time, easy boarding, comfort, flight was smooth.... Best travel experience I have ever had

Complete flight rebooked and 6 hours delayed. Zero accountability from the airline or Kayak for the issues and I’m injured which is why I opted to pay more to fly than drive because it’s painful to sit or stand too long. What was supposed to be a 3ish hour travel day turned into a 9 hour excruciatingly painful experience that has left me in worse pain than when I initially started.

It was a quick flight, but coffee would have been great!

Upgraded to first class both times .The flight attendant Spicy Tim.was excellent and very amusing.

Pretty disappointing as we did leave Seattle two hours late.

It was an easy flight. However we did have a few delays, mainly due to weather

Quinoa chocolate cookies are my favorite! Would be nice to have internet service like American

Old plane, no amenities. Very abrupt landing. Unnecessarily long taxi time.

There were no vegan options for first class. Even though we were promised the satellite internet for free, we received NO wifi at all. Even though we were promised a 20-min early arrival, we ended up over 30 mins late.

The plane left over an hour late. I missed my connection going to Tokyo. They haven’t sent my bag to Thailand, where I ended up. It took me over 32 hours to get here. Very bad experience so far. I hope they can fix this and get my bag to me, within 24 hours it doesn’t look good at this time.

Flight staff and all was fine. Food always sucks on planes so nothing new.

Checking in united could not figure out my star alliance gold. Baggage did not get marked priority and didn't receive boarding passes. When got to SFO lounge personal fixed everything Immediately

We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.

Flight was 3 1/2 hour delayed with no credit or meal vouchers

The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.

Convenience is what I liked… Very little needs to be improved as it’s a domestic flight that connects to an international long haul.