I wasn't able to pre-select my seat.
So much food, great leg room, very comfortable and clean, kind and attentive staff
Able to accommodate many dietary requirements and friendly crew
Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu
You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay.
They give a lot of food and the 12 hour flight was comfortable
Limited selection for entertainment
short flight ready to get home
Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!
We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!
Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday.
Seats and service
Attentive and polite staff. Comfortable planes. On time flights.
I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process.
Stink in the plane
The flight was very hot and uncomfortable
I had the row to myself. Smooth flight. On time. Actually we got there early.
All the effort to make my need for wheelchair problem free
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