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The plane is small and cramped. Only two snacks. No tv in the seat. Crew was great and the airport staff was great also! We boarded quickly and plane staff was friendly and kind

I was upgraded to first class which made the whole experience absolutely wonderful!!

The flight kept getting delayed for 6 hours until it was finally cancelled

As soon as we arrived Ash greeted us with a warm smile, positive attitude, and was incredibly helpful. He again met us at the counter by the gate and prepared us for our long trip to the Philippines. We shared some small talk on the jet bridge as he was passing by. The best experience I have ever had with any airline. Keep up the good work!

Most everything was as expected, but the flight attending crew were loud and obnoxious.

Great flight and friendly staff. Unfortunately, takeoff was delayed, but due to weather.

This is a horrible experience. I purchased upgraded seats months ahead of time. Seat 6A specifically for my wife, and 7B for myself. On the day of travel, we were issued boarding passes that reflected the seats that we purchased. However, at the gate when checking on to the airplane, we were told that our seats have been changed to the very back of the row next to the restroom. I explained that I purchased the seats ahead of time. And that this was important to us, hence why we plan ahead.the agent apologized and said that CA was given to somebody else so their family could sit next to each other. Family, who evidently did not plan ahead. Nor did they pay extra for that seat. Subsequently, my seat was also changed. I was told this was because somebody was handicapped and knew that seat. I can understand boarding early if you’re handicapped, but what does 20 feet of distance matter at all. I watched. The agent apologized and said that CA was given to somebody else so their family could sit next to each other. Family, who evidently did not plan ahead. Nor did they pay extra for that seat. Subsequently, my seat was also changed. I was told this was because somebody was handicapped and knew that seat. I can understand boarding early if you’re handicapped, but what does 20 feet of distance matter at all. I watched the so-called handicapped couple haggle and Hagle and Hagle and eventually the agent came in. They were Indian couple and I can assure you they were not handicap. I can also assure you that they did not pay extra for that seat like I did. This is some of the worst performance, and as well as customer service I have ever experienced. This is absolutely Unacceptable. The agent said I can file a complaint and try to get a refund issued for the extra money for those seats. I simply said to the agent the same thing I will say to you. I don’t care about the extra money. I wanted the seat. I paid for the seat. I expect a full refund for both of those tickets at a minimum. I hope you feel this is not reflect Alaska Airlines. I hope you will make it right.

It would have been nice to have wi-fi, but I only care about the quality of the flight, which was excellent- smooth takeoff, smooth landing, and very little turbulence. I don't care about food, entertainment, etc.

You guys canceled my flights. And rebooked me on another one without my consent. Horrible customer service

The ride was smooth as silk, the crew was perf.

Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.

Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.

The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.

There was a loud squeaky sound the whole time we were flying.

I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX

Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.

I was sitting at comfort +. One of the Asian male crew was so loud when he delivered service. When he asked questions or what food you need, he was shouting. He must be a prison guard before going Delta.

Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.

Everything was very good other than I had selected a specific seat when I booked the flight and they changed it once I checked-in the day before my flight. I was still in first class but lost my aisle seat for a window seat. Being tall, the aisle offers more comfort so I always select an aisle seat.

Space and comfort was good. Staff could have been more helpful and friendly.

I volunteered to let them put my carry on suitcase in the baggage storage area. But when we landed I was told it was being unloaded IN A DIFFERENT TERMINAL! I had to walk (painful for me) a long way to retrieve my bag and my ride had to move from the waiting area they were in to a totally different one. Not happy.

Over 2 hour delay for a 50-minute flight is unacceptable, especially in normal weather. Very poor communication via app

In-flight staff was very helpful and excellent. However, the flight was delayed by 90 minutes. Also the boarding process should be expedited in case of delayed flights. This will help the passengers trying to make international connections.

They delayed our flight by 45 minutes and then re-updated the departure time back to normal schedule with no notification, email, or app update causing probably 40 people to miss the flight as they left without us.

Som delays but overall we almost made it on the original time.

The WiFi stopped working early on in the flight. No audio from entertainment system.

Service for food to our seat was a bit slow. Snack choices were just pretzels or baked chips. My seat cushion was not attached. Other than Barbie, video choice were not very good or current.

It took an hour to get my bag after landing. Not exaggerating

I had a horrible experience with TSA at the airport. I had to go through TSA several times as there was some issue each time with a piece if clothing I had on. It was so busy & chaotic that I ended up forgetting my Apple laptop at TSA. It’s been days & I can’t get through to anyone to get useful info on how to get it back. I’m very angry because contacting lost & found shouldn’t be this difficult. Employees should know what is going on at their place of work. It seems no one knows as everyone’s answers are contradictory, or you can’t speak directly to anyone as the calls are automated. Very upsetting.

Everything was good instead change the gates! I missed my first flight because it was changed the gate and I didn’t know!

See my previous comments. I was probably booked in business but was moved to economy

My flight was delayed for a whole day, so I lost a day of my vacation.

Ability to watch movies.No earbud sound system.Marginal beverage service.Unexplained late take off resulting in VERY tight connection in LA which proved maximally stressful.

Ability to watch movies.No earbud sound system.Marginal beverage service.

Flighty delayed on boarding - then group 1 had to check their carry on bags but groups 3 and beyond could carry bags on - very inconvenient for weekend business trip with no checked baggage. Then delayed on the runway - before take off. No communication from pilot on why or how long. Wifi/Entertainment didn't work for 4+ flight. Upon arrival, attendants announced wrong carousel for baggage claim - everyone was waiting at the wrong place for their checked bags. This was a mess united!

Check in etc was very good. As for on the plane, it was like flying in a freezer. It was so cold, i have flown for years and never been so cold on a plane. Staff on board said its always cold when flying which is a load of rubbish. They wouldnt put any heating on and now i have the flu because of this .

Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.

The WiFi didn’t work and the seats are too close together. Very uncomfortable.

On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.

Too many fees (but that seems to apply to all airlines nowadays)

Awful. My flight was three hours late leaving DFW and we just arrived at LAX three hours late and stuck on the runway. I heard the Spirit workers at the desk in DFW say that we were waiting on a crew. I am extremely disappointed in Spirit.

Canceled my first flight for no discernible reason and couldn't rebook me on to a new flight until the next day. They did not compensate me for the delay in any way.

At LAS airport, bag drop process was hard, you need to pay for a faster drop. There was a long line for a free drop and you need to do it by yourself. No one helped you. Bad experience at LAS airport.

Terrible airline. Cancelled the flight less than 24 hours before the flight. Caused me extra expenses!!! This will be the last time me and my family will travel with them

Very uncomfortable seats that do not recline. My husband had hip replacement 7 years ago; after 5 hours from Maryland to California and another 5 hours back, we had to go to the emergency for the intense pain on his hip joint and soon he will see the surgeon. The cherry on the cake was when at the end of our flight back to BWI, we were prompted by a flight attendant to stretch: "arms right, now left, now reach your toes..." (really? how can we do that as we are sitting on seats with no leg room?) "...and as you are there, pick up any garbage you may see on the floor"!!! wow!

I thought people that were clearly intoxicated were not allowed to board flights. But of course they let them and of course they sat directly behind us. Kicking seats being so loud you couldn’t hear yourself think. Cussing loudly telling a woman “she was going to punch her in the fucken face” for accidentally mixing her seat assignment up. These people should have been asked to get off the plane but no flight attendant cared. I don’t think I’ll be using spirit again. Better judgment needs to be used when letting people fly drunk.

Terrible leg room, seats don’t recline, delayed flight, and even water isn’t free onboard

It was nice! There was a very unhappy child in front of us and the flight attendant did a great job calming the child. I was impressed.

The guy with severe body odor sat next to me. For the whole duration of the flight it was a torture. The airline should have better policy on limiting people with bad body odor to board the flight. Passengers should not be the ones to endure bad odor for the whole duration of the flight. The airline should be e the one to ensure decent air quality for ever passenger.

They charged me 212.00 for a heavy check in bag at the gate. The pricing and process was so confusing - as if it was designed to purposefully gouge customers who need to board plane. That experience combined with the outrageous price charged will prevent me from ever flying Spirit again. And I’ll be sure to tell the story to anyone who cares to hear.