budget airline, not a lot of amenities but perfectly priced for a 3.5hr flight. Crew/Pilots were great, communicative, and overall provided a great experience for the price point. Have flown with Norwegian when coming in/out of Norway for the past x10 years now!
Unfriendly staff at boarding gate. Unclear announcement at about gate change. Low cost airline with no amenities on board. Bring your own water.
Terrible communication about cancellation of flight. Put on a flight the day after our departure day even though there were seats the following day
…not even a power outlet. Nothing but uncomfortable seating with unhelpful staff.
Overall flight was fantastic.i really enjoy the whole journey .
Little more legroom would have been nice. But it's a very short flight, so it was fine really.
Short flight, some waiting to board, but no issues and no frills.
No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
It was a fairly old plane in which you couldn't buy an internet connection.
I paid for my seat 💺 assignments for all for legs of my trip, SFO thru Copenhagen to Prague and back the same way. It cost 💲216.00 USD for all four seats. Despite this, on my return 2 flights, my prepaid seats were given away. When I spoke with the information services professional, she said she could not help me, nor provide an alternative seat equivalent or better than what I had. When I spoke with another representative, she was very rude, disrespectful, and did not help.
first of all, the grand person that I tried to upgrade to Business told me there were no seats available. I don't think she really knew how to use the system at all. They were lying to me then I went and sat at my assigned seat and I asked them again if they had seats in business class one of the hostesses proceeded to tell me now the flight is full. The flight was pretty full, but after we took off, there were at least 10 seats in business that they were not occupied so they lied to me basically and I'm really upset about that.
The staff were great, the food was good. I just hate being crammed in a tuna can for 10 hours cause I can’t afford a better seat.
Great logistics and timeliness as we arrived quite early. Flight smooth and fast. Excellent entertainment. Plane itself was a bit tired and the crew mostly indifferent. Baggage took forever but that’s on CPH. Would use SAS again for sure.
Baggage was mis-handled; food and grocery items in the baggage were damaged.
It was a good flight. Everyone was professional and the flight was smooth.
Service, food was outstanding. They make every effort to make sure that your long flight is as comfortable as possible. The only reason I did not rate them excellent is the way they handled our cancelled flight. They were great about re-booking except for the hotel. A communication breakdown ensued regarding who was booking the hotel for our overnight stay: the city where the flight was cancelled or the city where we were going to lay over for the night. In the end, neither of them did, so we ended up doing it ourselves and were extremely lucky to get a room at all. Given that, I still would not hesitate to fly with them anytime.
I paid extra for our seats on the way coming back from Stockholm to New York the seats were changed and it was totally waved. This happened to three more passengers.
No choice of food. Needed to pay more even for a can of coke!!!
Again, we paid $ 328.00 for specific seats are were assigned those seats.
Never again. Terrible hospitality and human decency for an international flight. No food, no snacks, no beverages, blankets, pillows, limited entertainment. Tiny seats without any cushion and some do not even recline. I was shocked that they did not charge for seat belts. Never in my life have I witness asking for "spare change" for charity before landing on both legs of the flight. Icelandair can contribute on their own to said, so called, children's charity with the money saved from providing 3 centimeters of tea and water to hungry and dehydrated passengers.
Having been prepared for paying for everything on board other than water, coffee and tea the service was OK. Food and drink is expensive but the food was OK if limited in scope. Plane was clean and obviously well serviced. After complaining about having to walk in wind and rain to a get a bus to the airport the same thing happened at Portland. I’m sure you could get a terminal gate flight, complimentary food and drink for not much more money without traipsing through rain and slush in Reykjavik. Not bad but not great.
They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1
Iceland air transfer was bad. They lost my luggage and I just received it 11/1
The boarding process seem to take longer than necessary, resulting in a 20+ minute delay
It was too cold in the plane my feet froze
Service was excellent. Food and drinks were very good except for a greasy lump of a donut at the end of the flight that left us both feeling internally disgusted.
Handling our luggage was the biggest issue - they lost it and we got it almost 3 days later. Really threw off the beginning of our trip and we really had to change our itinerary accordingly.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
