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Scores according to KAYAK customer reviews
Cons: "5 hour flight and the channel selector wouldnt turn to English till 3/4 of the movie was over. Seats were almost as uncomfortable as spirit. Food... don’t .. get your own. Otherwise was fine."
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Cons: "Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services."
Pros: "Great crew! Responsive to requests and informative about choices."
Pros: "Crew was nice."
Cons: "Movies to choose from"
Cons: "I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours."
Pros: "The seats isn’t comfortable."
Cons: "Sent e mail or text all people that flight ✈️ will be later and order all people to be seat outside waiting for enter at flight ✈️."
Cons: "Customers Service: I had an issue with the baggage (it was broken) and they say that is an normal process."
Pros: "Friendly crew"
Cons: "I enjoyed my flight"
Cons: "I have tried to pay for and upgrade for my wife to fly with me in business class. The answer was that there were no seats available on the flight from JFK-PTY. But there were seats in the coneection flight from PTY-POA, because a passenger from Havana got businness seats without paying extra."
Cons: "Change flight without notifying me"
Pros: "Check in was fast and efficient. Flight was uneventful, no issues."
Cons: "Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement."
Cons: "Can't take"
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Pros: "Good flight, fast, comfortable."
Pros: "Atención muy buena y cómodo el avión"
Pros: "Roomy seats."
Cons: "One bathroom had a faulty toilet. The other had a door that would not lock. Some seat back pockets were in bad shape."
Cons: "same issue"
Pros: "The attention and service"
Cons: "The price, I like to flight in this line but some times I can’t afford the price"
Pros: "Clean, courteous, respectful and comfortable!"
Cons: "Vegetarian meals were served with bread that was not fresh"
Pros: "Staff was friendly Two meals were served and two choices were offered. Wine and alcohol were free. We each checked a bag with no extra fees. Flight to Panama was comfortable."
Cons: "Flight from Panama was a smaller plane with not much leg room. No real options for entertainment and the sound was not good."
Pros: "Great price"
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Cons: "Crew was not pleasant Food was not tasty"
Pros: "The crew was very friendly, helpful and kind. I was sad and tearful when I boarded just from saying goodbye to some people I love. One of the crew, Maria, was very kind and brought me tissues and asked if she could do anything for me. She also checked back in with me. I really appreciated her kindness and care."
Pros: "Everything was great!"
Pros: "The food was pretty good."
Cons: "After boarding the plane, we sat on the runway for like 30 minutes waiting to take off. Nothing was said and no explanation was given as to why we had to wait 30 minutes to take off."
Pros: "Overall comfort and attentiveness of staff is hard to beat elsewhere."
Cons: "Everything was fine with this trip;"
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Cons: "Bad service. Flights are overloaded, the crew of the plane had bad attitude not good customer service."
Pros: "Crew was great and friendly."
Cons: "No on board entertainment."
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Pros: "Very friendly and professional service combined with good food"
Pros: "every thing was great"
Cons: "My mom had wheelchair service and the person who take care of the put her on lines fir two hours and she missed the flight connection. Even do she showed him several times the boarding pass fir the next flight. And then set her on the wrong area."
Cons: "Luggage did not arrive :("
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Pros: "- nice staff - food on the plane"
Cons: "Crew not attentive enough. Pilot overshot the runway while landing at LAX and had to reroute causing delays."
Pros: "it was ok."
Pros: "Friendly service leg room"
Pros: "Liked it very much"
Pros: "Best airline in Latin america"
Pros: "Fortunately in the situation described, the staff was great. It felt like every Copa attendant in IAD was there."
Cons: "At the gate there was chaos because a smaller plane came in to take us to PTY (CM357) this morning. The plane was oversold and people were standing in the aisle. It felt like anarchy."
Pros: "The crew was extremely nice. They tried their best to keep every passenger comfortable. They pai attention to details and the most important to me was their pleasant disposition. I love them."
Cons: "The airline does not provide you with a vast varieties of tv shows"
Pros: "nice new appearing lane"
Cons: "Food was fair, but at least there was a meal."
Pros: "Smooth flight"
Cons: "Everything was fine"
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "Crew was friendly. Pilot kept us informed. Did a great job with takeoff and landing. Entertainment selections were good. Food choices much better."
Cons: "On flight from DC to Paris seat preferences were changed by the airline . Was not able to sit with my family during this leg. Food choices were not good. Was not crazy about the chicken dish."
Pros: "Food, Service"
Cons: "Leg Space"
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Offered WiFi. Friendly crew"
Cons: "Boarding took forever. Flight was late which caused me to miss my connecting flight."
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Pros: "Food was good"
Cons: "The flight was operated by United. It was a long 10 hour flight. The plane was not very convenient - there was no much leg room, the TV was a tiny one - impossible to watch."
Cons: "Gate attendant went out of her way to assist us as a family! Thank you!"
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "My earphones jack did not work."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "Plane seating was tight"
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Pros: "Plane was delayed for over an hour, not on schedule."
Pros: "On time/early"
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Pros: "Boarding was easy and fast."
Cons: "Flight attendant was Asian and couldn't understand his English. Other passengers said same thing!"
Pros: "We got home! After canceled flights on other airlines, United got us home safely. There were delays and turbulence, but we all landed safely."
Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."
Cons: "It was cancelled in the early AM, due to equipment failure"
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Cons: "Still in airport. Plane was canceled"
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "United made it so easy to check in & get our boarding tickets. We were traveling with a child and it was a good first time experience!"
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "Food and entertainment is an additional cost.. Seats are too cramped."
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Crowded flight efficient crew and staff pleasant and cooperative passengers."
Cons: "The days of an empty seat are gone the new normal is crowded flights."
Cons: "TSA agaent at New Orlleans airport was very RUDE"
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "They let us get off the plane"
Cons: "No complaints"
Cons: "Being delayed for 3 hours and having my friends and I miss our connecting flight to Newark"