Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Cons: "Flight left a little bit late."
Cons: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Pros: "Crew is responsive to requests, and very polite."
Cons: "Cabin temperature was 81F during the night, making it too hot to sleep."
Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"
Cons: "Seat padding - seat was a bit firm"
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Pros: "Friendly crew"
Cons: "Hard seats!"
Pros: "Crew was good"
Cons: "The way they board"
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."
Pros: "Great crew and comfort for economy class."
Cons: "Food could be better"
Pros: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Cons: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "Pleasant crew, good food. Standard flight as one would expect."
Pros: "The food and staff were great."
Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Pros: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Cons: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Cons: "More frequent offer of drinks to passengers"
Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."
Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "The meals were healthy Japanese meals with lots of vegetables"
Cons: "seat labeling not clear"
Pros: "Good food and onboard service."
Cons: "Plane was delayed and I missed my connection. Once airborne the flight took forever."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Cons: "Vegetarian food options."
Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "Very kind flight attendants with amazing service!"
Cons: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Pros: "Good experience. Crew are kind and friendly!"
Pros: "All staff were very helpful and polite!"
Cons: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Pros: "Love the plane itself. It felt like it was new and it was very comfortable."
Cons: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Pros: "Aircraft was new and spacious"
Cons: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
Pros: "Again, the flight attendants were kind and tried to be very helpful."
Cons: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Pros: "There was a delay"
Pros: "Good service."
Cons: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Pros: "I love ANA airlines ❤"
Pros: "I love the food and the girls was fantastic"
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Pros: "Onbaord Crew hospitality"
Cons: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Cons: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Cons: "Everything thing is fine"
Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"
Pros: "Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great."
Cons: "Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times."
Pros: "The crew, especially Martin and Imen, were fabulous!"
Cons: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Pros: "On time Very convenient price compared to other airlines"
Pros: "Crew was very friendly"
Pros: "Very nice"
Pros: "Good service."
Cons: "Poor choice of entertainment."
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Cons: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Pros: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Cons: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Pros: "Every thing is good in Qatar airways"
Pros: "5 star service"
Cons: "no wifi"
Pros: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Cons: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Cons: "Screaming children; not the airliners fault"
Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Pros: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Cons: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "smooth and on time with efficient service."
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Pros: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Pros: "Their efficient technique of boarding in Zones made it quick and effortless. The staff is very friendly and helpful! The entertainment was good and the flights where always on time.The food was excellent flying from Venice! Overall a great experience with a world class airway."
Pros: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Cons: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"
Cons: "There is nowhere in the airport to go for long layovers. The ticket counter didn't open until closer to the flight, without it I couldn't get inside to the Travelers Lounge, and spent most of my time in the entry area. I also was assigned a middle seat, which is even less fun than usual when you've been in India and your bowels are acting wonky."
Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Pros: "The food was perfect"
Pros: "Best thing is 2 free checked bags."
Cons: "Food and service in economy could be better. Nothing special about Qatar."
Pros: "Nothing at all"
Cons: "Poor management didn't provide a hotel for layovers more than 12 hrs"
Pros: "Boarding experience was very good. Crew were attentive for the most part."
Cons: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Cons: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Pros: "Easy flight. Great food. Friendly crew."
Cons: "Flight was late."
Pros: "Great Crew, seat space was great too"
Cons: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Pros: "The aircraft was perfect it self. The crew were nice"
Cons: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
Pros: "I have been in qatar airways many a times and they have done an excellent job connecting Kathmandu to outside world. The experience is usually very nice-the plane is in good condition, the fly crew are always smiling and helping, the food and entertainment are great."
Cons: "May be this is one time thing, but the ground crew were terrible, particularly the man who was on the check-in counter. Spoke with a robotic tone and was very rude. Spoke as if he owned the plane and we were asking for a free ride. Very disappointing start to a long journey."
Pros: "Good boarding. Nice flight attendants."
Cons: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."
Pros: "I really liked the service and demeanor of the crew and staff members."
Cons: "I didn't like the handling of an unexpected delay. It seemed to take an hour longer to handle the change over from one plane to another. The staff seemed rather unprepared for how to resolve the issue smoothly and seamlessly. Training in handling unexpected events might be a good way to overcome this."
Cons: "No facility for baby"
Cons: "At Nairobi airport, we were waiting at the gate to board our plane. There was a lot of disorganization and confusion. A man made an announcement that we would need to go to another gate. He then retracted his statement and told us to remain where we were. My group was going to be pressed for time to catch our connecting flight. The confusion regarding take-off time and location was extremely anxiety-invoking. All of the people taking the flight had to walk quite a ways across the tarmac to board the plane. The flight itself was unremarkable."
Cons: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "Flight crew was very nice Seats were comfortable"
Cons: "My seat was changed without my knowledge or consent and no one was able to tell me why or fix it. I spoke with a united customer service supervisor and have yet to hear from anyome about it."
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Pros: "It was easy to switch to an earlier flight. Curbside check-in with the golf clubs was quick and painless. The crew was very friendly. Flight got in much earlier than expected."
Cons: "Leg room was tight. The complimentary snack mix appears to be shrinking in size."
Pros: "The room was very nice. The bed was super comfy. Best of all was the staff. The breakfast staff was wonaccommodating"
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "New plane, great service."
Cons: "The hot meal was gross, but that's too be expected these days. It was nice to even get one, honestly. In flight wifi didn't work but the crew was great about helping us get in touch with customer service about it."
Pros: "Boarding was quick and easy."
Cons: "Flight attendant never smiled once. She got short with the lady in front of me. Just looked like she doesn't like her job. You could tell she didn't want to be there. I never did hear the Captain speak. The crew just seemed unfriendly to me. Service at the airport was great!"
Pros: "The staff was nice and courteous"
Cons: "The flight was almost 7 hours late. United offered nothing to help the situation. Had to pay for entertainment and food."
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "Plane seating was tight"
Cons: "No help from United airlines when landing there for connecting flight. Asked 2 people how to get from terminal c to terminal a and no offered much help. We did ask a pilot and he suggest s the air train which was a horrible idea. We had to re enter and go through security again. We almost missed the flight thank goodness the plane was late so we barely made it as they were closing the doors. It was a horrible experience. The worst by far"
Cons: "Very crowded as usual but ok"
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
Cons: "It was cancelled in the early AM, due to equipment failure"
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "I had a fall over Thanksgiving weekend and needed extra help. The staff and crew were super helpful."
Cons: "Seat did not recline at all. I have no idea if the entertainment was any good because I did not experienced it"
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Cons: "Business class needs better seats for a 6 hour flight"
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "Pilot landed us very hard in good weather."
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "Everyone was kind and on time"
Cons: "For a trans-Atlantic flight this was a very small plane with very tight seats. The bathrooms smelled throughout the plane. Many seat back TVs didrn't function."
Pros: "San Diego to San Fran, San Fran to Fort Laudrrdale great! Flying back thru Houston and San Diego not as good"
Cons: "Flying and landing great Flight attendants not smiling or as attentive as they should be. Seemed to be faking pleasantries getting on and off plane."
Airlines flying from Rhode Island to Turkey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights