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RIC - DBQ

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Richmond (RIC)
Dubuque
Wed 1/20
Wed 1/27
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Top airline flying Richmond Byrd Intl to Dubuque

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,043 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.8
Entertainment
6.7
Food
Airline reviews

Pros: "Flight was so smooth"
Cons: "Nothing"

Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."

Pros: "On time with a very pleasant crew."

Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"

Pros: "Comfy seat, nice crew"

Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"

Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."

Cons: "Certain crew members could've been a bit more approachable and friendly."

Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"

Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."

Pros: "as expected"

Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"

Pros: "The boarding process was quick, seats were comfy, staff was very nice."

Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."

Pros: "I specifically flew today to catch their Boeing 787 while it's on its test flights. New plane, obviously clean and great entertainment in seatback."

Pros: "Flight attendant gave me a free beer!"

Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."

Pros: "Good legroom on economy"

Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."

Pros: "Flight attendants were helpful, professional and friendly"
Cons: "Old plane, not in good shape; seat pocket broken, are rest controller did’t fit into arm rest properly, panel in bathroom held in place (kind of) with duct tape, no individual screen for movies."

Cons: "Flight was delayed and I missed my connecting flight."

Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."

Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"

Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."

Pros: "Crew was good, seats comfortable"
Cons: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"

Cons: "Seats are really uncomfortable. My lower back hurt by arrival time."

Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"

Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."

Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."

Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Cons: "Nothing."

Cons: "BA redirected online check in to AA and seats were available early, not 24 hrs before flight, what is different seat policy from BA. I didn't know that and I was late to find 2 seats besides for me and my family member."

Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."

Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."

Pros: "The crew was very nice and the seats were comfortable. I enjoyed the movie selection."
Cons: "My seat was broken (button to recline was stuck)."

Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."

Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."

Pros: "Easy access to the Laboratory, location of my seat"
Cons: "The flight attendants were not that friendly and do not like me asking for so much water (4 times) on a 9.5 hour flight. This was operated by American Airlines...they need to be nice and smile. I asked for a gluten-free meal which they did not have two hours later I find attendant gave me a meal from first class but someone did not eat. A little disappointed!"

Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."

Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."

Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."

Pros: "The pasta coming out of Frankfurt that was served on the plane was actually phenomenal I have never had that kind of cheese spaetzle in an aircraft before absolutely excellent. The desert choice of the crumble tart was also very good. The roll was cold as usual in economy class. The rap served as pre arrival meal was also very good. This was by far the best food I have ever had and economy class I have never encountered this food traveling from the US to Europe but traveling back from Europe the food is often better. This one was phenomenal."
Cons: "Selecting the entertainment choices was very very sluggish to the point where I just discontinued trying to find a show to watch. On both flights, going to Frankfurt and then returning from Frankfurt those international flights, the video or entertainment was very slow to select. I also noticed in some seats it wasn't working or people also just gave up. I did however like the fact that some shows we're closed captioned, that is really helpful because sometimes it is difficult to adjust the sound to to be able to clearly hear the conversations in the movie. Subtitles definitely help. I wish all of them had subtitles. The boarding is okay and I understand all the emeralds and rubies and platinum's Etc, but sometimes by the time group for get seated there's not always enough room in the overhead compartments because people tend to put all their bags their. And some people still take oversized bags that should probably be checked this is quite a nuisance."

Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"

Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."

Pros: "Quick flight."
Cons: "Crew was rude and illogical."

Cons: "Our flight was delayed due to bad weather in Phoenix. The agents when we landed in Phoenix were remarkably unhelpful when it came to rebooking our flight. When I finally got LA after flying into another airport instead of my original destination, it was ridiculously painful to file a claim to get my bag which had gone to LAx. After filing the claiM I waited several Hours then decided to call And that's when I realized they hadn't even scheduled my bag for delivery though I was told that spas already taken care of. I had to go get my bag myself."

Pros: "Nothing"
Cons: "Everything, will never fly American Airlines again"

Pros: "The crew was courteous, friendly, and efficient"
Cons: "The flight was overbooked by ten, leaving the possibility of my reservation not being honored and missing the flight."

Pros: "That we didn't crash"
Cons: "Our flight did not depart until 40 minutes after it was supposed too due to some staff confusion. Hardly got water."

Pros: "Everyone I interacted with was wonderful including the personnel at the terminal."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Richmond to Dubuque

Airlines flying from Richmond to Dubuque have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Richmond to Dubuque

Mandatory masks

Masks required on board, masks provided on flights from Richmond to Dubuque

Social distancing seating

Middle seats unavailable to book on flights from Richmond to Dubuque

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Richmond to Dubuque

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American Airlines
22h 52m
RIC - DBQ
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American Airlines
9h 14m
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American Airlines
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RIC - DBQ
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American Airlines
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RIC - DBQ
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American Airlines
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American Airlines
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RIC - DBQ
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American Airlines
8h 04m
DBQ - RIC

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