The check-in staff was not particularly welcoming and I has to ask about the business class lounge instead of her offering me information on it. That is quite odd. The staffs at the lounge were also very aloft.
Although the flight was delayed and out of their control, we boarded and were underway in no time. The crew were great, the service A1 and the meal was superb ( I had the chicken dish). I would fly with Qantas again, anytime. Noel Swift
I'd like to see AA's flight safety record clearly and prominently posted online.
Enjoyed the flight with attentive flight staff. Thank you Qantas.
It was nice having space in the way back where it thinned out with passengers, most folks in the far back were able to lay down and sleep. That was a pleasant surprise. Made the 15 hr flight go by pretty smooth, watching a few movies and resting. I had previously never used an airplane toilet, but finally used one. It wasn't too bad. All workers were very helpful and friendly. Their hospitality was welcomed as well
I thought the overall standard in Premium Economy was very good indeed.
After Qantas staff asked us we have the option to book our hotel and then email per written letter. I was denied my right for a $300 voucher after the flight was delayed 24h. Wael Idriss On Nov 22
We were seated in the furthest back row of the plane. Our seats seemed to be the only ones that didn't recline, and our seat row was also closer to the seats in front of us than any other route. I'm a tall man, and this made the long overnight flight extremely uncomfortable and near impossible to sleep on. There was nothing indicated in booking that this row was tighter than the others.
We were downgraded from business class to premium economy with no advance notice. The staff at the gate were extremely rude, the crew on board not very interested in our comfort, mostly stood in the galley and talked with each other. The food was about the worst I have had and the portions were small ( and I am not a big eater). altogether sbout as disappointing an experience as is possible
Polite staff but incompetent staff. They changed my window seat to isle seat and then lied saying the seat was broken, yet I see someone else sitting there! They lost my luggage. Their standards have dropped a lot compared to pre-pandemic.
Delays and cancellations. Mechanics weren’t on site. Replacement plane took hours to arrive although it should have arrived within 90 minutes. Flight back was cancelled. Ended up driving over 12 hours and wasting 3 days between everything.
They did not offer coffee on a 7am flight…awful!!
RIC Staff was not enough. Elderly passengers had to wait 30 minutes to deplane, so we could board and still had to walk as no chairs were provided. And, passenger in front of my seat assignment rammed seat against my legs entire flight time. Was mildly bruised and left thigh still sore.
The flight had a delay that made me being in a real rush to take the second flight. The delay was almost for 2 hours. They moved us from gate to gate in 4 times. Once I arrived to Philadelphia, I got to run thorough all the airport, as the train was already closed by that time. So I got sick with asthma for all the running I had to do. And I was the last one to board, when it was almost closed. So irresponsable with the people
5.5 hour delay with no explanation on why, along with no proactive effort to reaccomodate me.
Flight overall was good. Landing was a little rough, but could be attributed to the rainy weather.
The free internet access did not work, so we had to purchase 2 Internet packages. Flight attendants were not proactive in checking in with first class patrons
Equipment swap led to 2+ hour delay on international flight. And to top it off, boarding took forever.
Wretched scheduling - they got themselves into a critical crew situation and didn’t try to address it until 15 minutes before they had to cancel my flight
Terrible. I hate flying with AA. There is always a high level of stress felt when I fly with them.
