Daily cleaning, installation of cabin HEPA filters on flights from Richmond to Washington
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 50m
The cheapest ticket to Washington from Richmond found in the last 72 hours was $101 one-way, and $177 round-trip. The most popular route is from Richmond to Seattle, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $101.
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Scores according to KAYAK customer reviews
Pros: "I missed my flight"
Cons: "Nothing. I've flown on worse."
Cons: "Upon arrival at Seattle, they initially told us that my wife didn’t have a seat. This was odd considering we had checked in on our first leg together, and she had entered both our passport info at same time. Very unnerving after be handed the blue slip explaining the compensation for being bumped. H"
Pros: "Good coffee"
Cons: "Serve drinks before take off."
Pros: "Amazing crew, amazing plane...the conversion from virgin to Alaska has started, and it didn’t disappoint. Lots of leg room."
Cons: "No complaints!"
Pros: "Overall pleasant experience"
Pros: "One flight attendant was incredible! I dropped something and she helped me find it."
Cons: "Once getting on the flight we sat for an hour, the seats were very Uncomfortable."
Pros: "Flight was smooth & on time"
Cons: "Ground crew at SannJose war below standards, long delay with a couple ‘laps’ because ground team wasn’t ready."
Pros: "On time. Free soda."
Cons: "No free booze. Other passengers tedious, human."
Pros: "It was dark and quiet and I was able to sleep almost the whole flight."
Cons: "It was freezing on the plane. I was wearing a T-shirt, sweatshirt, yoga pants, sock, boots, beanie, and a winter coat and I was still cold."
Pros: "Crew was great. Take off and landing were quite smooth, not shaky at all so I guess kudos to the team."
Cons: "Seats were too hard, I was left with a back ache and couldn't even rest properly during the flight. Please do something about the seats."
Pros: "All the stewardess' and pilots were very friendly and even noticed that they were friendly to one another. Planes were clean, seats were comfortable. It was my first time flying at 54 years old and the stewardess' checked with me several times to see how I was doing and even the pilots spoke to me about my fear of flying prior to take off. All in all Alaska is great to take care of their passengers the way they did. They seemed to go the extra mile on both my flights."
Pros: "Crews were helpful. Flights were on time. Snacks were good."
Cons: "The screen says to Portland but it was actually for a Los Angeles flight. I almost boarded in the wrong flight."
Pros: "Comfortable seats & food was okay"
Cons: "Issues with payment as they said “due to booking through kayak” and it delayed my check-in and again when boarding... and then had to pay again in order to board the plane. They flight was then delayed an additional 1.5hr due to “emergency pieces missing”. They also lost my bag... and I’m traveling across the country with an infant."
Pros: "Great inflight crew and efficient way of ordering snacks and beverages"
Cons: "Inefficient boarding at Newark. Flight delays getting onto to plane and as well as landing."
Pros: "I would have to get the machine that the crew already tried to fix on a prior flight! My bad luck, for sure. And the2 people next to me talked the entire trip. So I thought I could just listen to music, but no. The flight attendant said that was gone together with the games. Not a good flight for me. I even moved to the bank of the plane, to read my book in peace, only to end up hearing 1 very loud FA talking!"
Cons: "Read above."
Pros: "Service and competence. Everything done right by this airline. Consistently!"
Pros: "Short flight with complimentary drink."
Pros: "Alaska Airlines is great!"
Pros: "Crew was very personable. Seats were narrow in premier class."
Cons: "WiFi was not operating."
Pros: "Clean ,new and kind"
Cons: "Not a thing"
Pros: "Team very nice and polite."
Cons: "All the airplanes should have screens"
Pros: "Great flight crew"
Cons: "Nothing to dislike"
Pros: "Alaska staff are always friendly and courteous, and the plane we flew on was very recent so the seats were new, clean, and comfortable. No issues with delays or timing."
Pros: "Price, efficiency, safety."
Cons: "Cost of movies was expensive."
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Free check in baggage. On time flights."
Pros: "Free wine"
Pros: "No complications, no delays, no unnecessary stuff."
Cons: "I didn't like the sales pitch for the company credit card which charges a huge interest rate. Why inflict that on all of us who already have credit cards."
Cons: "No pilot. I thought y'all merged with virgin so why no pilot."
Pros: "Not one thing"
Cons: "The two hour delay"
Pros: "Comfortable flight"
Cons: "delayed flight, but was compensated"
Cons: "No drinks, only water available. Steward was a bit rude."
Pros: "Great flight"
Cons: "Limited selection of movies"
Pros: "leg room on premier seats. Entertainment had big variety and high quality."
Cons: "No food on 5 hour flight unless you pay"
Pros: "Alaska Air put us up in a hotel and gave us food vouchers."
Pros: "Wasn't like the flight from Bozeman"
Pros: "Nothing...the seats were to small"
Cons: "I am a retired Veteran and they made me pay for luggage--versus Active Duty which got free luggage...ridiculous"
Pros: "The crew and captain were amazing and very apologetic!"
Cons: "I paid an extra $300 for preferred seating because I wanted the extra legroom to sleep. I'm over 6 feet so coach is very uncomfortable. My girlfriend and I got in our seats and 10 minutes later, a crew member walked back and asked us to get off the flight. We got off the flight and were met by police officer. Low and behold, the woman sitting next to us said that she believed we were intoxicated and feared for her safety. I am a police officer and my girlfriend is a nanny/preschool teacher. Not very threatening. The officer on the ground looked us over and asked us a few questions and determined we were not intoxicated and we were no threat to the other passengers. The airline asked us to get back on the flight and we would be sitting in coach because the woman adult children were now sitting in our seats. I told them to book us on another flight with the same seats that I PAID for or put us back in OUR seats on that same flight we just got kicked off of. We were escorted back onto the flight and the crew asked the woman's children to go back to their seats so we could have our seats back. They then asked us not to speak to the woman sitting next to us (which we never did to begin with!!!) and then told us we could have free food and drinks. The whole experience was insanely embarrassed and I can't believe that woman sitting next to us can get away with what she did. I am absolutely livid that they would ask us to get off the flight and then give our seats to the woman's ADULT children without vetting the situation and making the easy determination that we were NOT intoxicated. So embarrassing!!"
Pros: "Appreciated the safe flight"
Cons: "My luggage did not transfer when boarding at Seattle"
Pros: "Fantastic crew"
Pros: "Great Service and only $25 same day change fee!!!!"
Cons: "Seating a bit tight, but better than most competition"
Pros: "Flight crew were very informative and very kind. The"
Pros: "Crew separated materials for recycling upon collection (cardboard, cups, trays)"
Cons: "Very limited film/tv selections"
Pros: "Cabin crew. Beverage service. Boarding first with kids under 2"
Cons: "Everything else. Cancelled flight with no good options. Flight we did get was delayed 2 hours (longer than flight) and from a different airport. Rude attendants at sfo. No bag for. Car seat even though it was first flight out. Lost luggage."
Pros: "The seats were comfortable and roomy. The flight attendants were very kind. I will recommend Alaskan to my friends"
Pros: "Second round of soft drinks."
Cons: "Insufficient leg room for tall folks"
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Cons: "Great flight!"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "The free upgrade"
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Pros: "Early departure"
Cons: "Absolutely nothing"
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Pros: "Not very crowded"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Cons: "Late boarding and take off with no explanation."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Large jet, attentive crew, on time."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "And arrived early, too.☺"
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Pros: "Above feedback is for the MSP to GEG flight"
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "On Time"
Pros: "On time"
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Cons: "Never again!"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "Excellent service"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Cons: "Sears not assigned until boarding."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "Seriously, all was great. Usually is. Love Delta"
Pros: "on time departure"
Cons: "airplane needed to be vacuumed"
Cons: "Missed original connection, booked on a three hour later flight that was delayed another hour, then three hours. Finally switched to Alaska 2 hours prior to departure. Was assured our bags would be on Alaska flight. They weren't. One eventually showed up in Spokane at 2 a.m. on a Delta flight the other on a separate Alaska flight at 3 a.m."
Pros: "Very friendly and curtious crew made the flight very pleasant"
Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "All flights were on time."
Cons: "In Atlanta when I changed planes the gates were to far from each other. In different terminals."
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Flight was so smooth"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Pros: "On time with a very pleasant crew."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "Comfy seat, nice crew"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "The pilot’s landing was phenomenal."
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Pros: "The crew was great, very kind and accommodating."
Cons: "There was a leak inside the cabin, didn't notice it until after take off. I could not relax for the rest of the flight. Had to pay for bags."
Cons: "Certain crew members could've been a bit more approachable and friendly."
Cons: "No delay"
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Pros: "as expected"
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Flight attendant gave me a free beer!"
Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Pros: "Good legroom on economy"
Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Cons: "Flight was delayed and I missed my connecting flight."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "The airplane is new"
Cons: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "Service and smooth flight."
Cons: "I bought two exit seats and they were not given to me."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."
Pros: "On time. Helpful at check-in and friendly staff on board."
Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Cons: "Everything, will never fly American Airlines again"
Pros: "The crew was courteous, friendly, and efficient"
Cons: "The flight was overbooked by ten, leaving the possibility of my reservation not being honored and missing the flight."
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Cons: "Way too crowded on the plane"
Pros: "Very pleasant and accommodating."
Cons: "Was late"
Cons: "Flight departure could have been on time"
Pros: "Boarding and meal"
Cons: "Service in first class and the heavy turbulence could of reached a warning from the pilot"
Cons: "Seats are very small, could be bigger and more comfortable"
Pros: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Cons: "delayed. missed my connector and had to rebook to a later flight"
Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."
Cons: "Flight was so delayed we would have missed our connection and been stranded in DC overnight, so we had to push all our reservations back and missed a full day of our vacation."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."
Pros: "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
Cons: "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."
Pros: "Boarding was seamless"
Cons: "Planes were older and tight."
Cons: "2 hour delay"
Cons: "Personnel were unhelpful and not forthcoming! Very inconvenient with trying to reschedule to the next day! Felt as if no one really cared if we got there or not! No vouchers were offered for hotels or food!"
Pros: "made it home safe"
Cons: "Boarding protocol. we were traveling together and were placed on opposite ends of the aircraft. very cramped seats. would prefer not to fly them again."
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Pros: "No problems and the crew was friendly and helpful."
Cons: "United horrible customer service"
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "Flight attendants were exceptionally great! Gave out free drinks and snacks for no reason."
Cons: "I was very cold!"
Pros: "Courtesy and smiling faces"
Cons: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful. Absolutely no leg room. Much less than most major airlines."
Pros: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Cons: "Lack of info from United crew."
Pros: "The crew was very professional."
Cons: "Nothing, good flight and no problems."
Pros: "We were early getting into the Springs."
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "Flight was re booked and we got seats on the next flight"
Cons: "Flight was delayed and the plane was waved off from the runway when it landed in EWR"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Pros: "Free directv because of the delays"
Cons: "Flight delayed an hour and a half"
Pros: "Very nice crew who were attentive and friendly."
Cons: "Waiting 5 hours for this flight, after a very long overseas flight just about did me in. Wish they had more than one or two flights a day from Denver to Spokane."
Pros: "I liked the staff on the DELTA flight I was transferred onto."
Cons: "United flight was delayed by 2 hours unitially, and eventually by 5 hours. Transfer to Delta flight was acceptable but deposited me at the wrong airport! A lot of money and inconvenience and delay after that to get to my destination. And no compensation offered for that!"
Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."
Pros: "Staff was courteous and professional. I had a layover and the connection was short but thankfully the staff was helpful. I will continue to do business with united."
Cons: "We arrived early and then sat on tarmac for so long we were technically late.."
Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Pros: "Delays seem to be frequent with united and the staff is always in a bad mood. Will not fly again with them, I flew one leg on a different airline so I wouldn't miss my international connection as they wanted to delay 6 hours!!!"
Cons: "Didn't happen"
Cons: "The fact that only one cup of coffee with 2 creamer was the maximum I was allowed. She was no friendly at al"
Pros: "It was Great Thank you"
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Cons: "Whers my bag!?!?!"
Cons: "United rerouted us and added another leg to our trip. We never flew Richmond to Denver. We ended up going Richmond -> Chicago -> Denver -> Santa Barbara. This caused us to miss a post-wedding brunch with family that we're only able to see about once every three years. All this after changing our flight out to the east coast the day of the flight (my 8:55pm flight was changed to 5:23pm, and I was notified after 3pm - meaning I had to run out of work early, costing me money, run home to pack, and rush to the airport, only to wait 3 hours for a now delayed flight). The also added another leg to that trip as well (at 3pm, day of). This was a red-eye flight and the last thing we wanted to do was get on and off the plane all night. I will not be flying with United after this trip."
Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."
Pros: "Our flight went smoothly and we left on time. The crew was friendly and we had no delays this time around."
Cons: "The boarding took a long time and the coffee on the flight is the worst I've ever head. I feel like United gives the bare minimum when it comes to the customers and doesn't really make an effort to do more than that."
Cons: "Spirit airlines is the worst"
Pros: "Easy check-in process."
Cons: "No outlet to keep electronics charged."
Pros: "cheap! direct!"
Cons: "cramped. last minute fees out the wazoo."
Cons: "Having to pay $65 for small carryon bag"
Pros: "The price."
Pros: "We received an unexpected upgrade."
Cons: "We boarded the plane and had to wait an hour and a half before take off. Really strange and loud noises coming from the plane making the experience unsettling."
Cons: "Everything was really bad. I will recommend everybody to run very far away from this company"
Pros: "We arrived a few minutes early"
Cons: "They kept changing their minds on whether my son had to check his skateboard. Finally decided yes, charged us for another bag when if they had told us earlier, we could have added it. Then the board arrived at baggage claim long after all other bags. The skateboard had been ridden, was soaking wet and bearings are ruined."
Cons: "Same as above. NEVER AGAIN"
Pros: "Reasonable price, comfort was okay, no delays, bags arrived in timely manner"
Cons: "Add ons, plane seemed a bit dirty(seat area and windows), facilities were clean though."
Pros: "Staff was very nice!"
Cons: "None existent."
Pros: "Low cost"
Cons: "Carry on fee way too much $$"
Pros: "Got to Seattle safely."
Cons: "Massively delayed. Overbooked flights"
Cons: "Every thing"
Pros: "Better leg room, departure and arrival faster than expected which was awesome!"
Pros: "The plane"
Cons: "The personnel and the way they handle people"
Pros: "All was good"
Cons: "It was a delay of 20 minutes to depart, they have prize fees for carry on and it was a delay with the luggage."
Cons: "They cancelled ruined my plans"
Cons: "It was too cold."
Cons: "$100 extra to bring a roller carry-on. Screw that."
Cons: "I didn't know about all the charges before I flew."
Pros: "I like the man that was talking on the airplane tell to the people to stand up to stretch."
Cons: "I don't like because they want a lot money for each suitcase small or big, that is to much, and the service is very bad after 50 dollars por my small suitcase they don't send now I need to wait till tonight o tomorrow!! And I need the thing that I have in my suitcase, that is no good.. I don't want to fly again with that aerline."
Pros: "ticket price was great. delayed outbound. early arrive on return."
Cons: "Personal baggage size is too small even for a day's trip."
Cons: "I feel the same way as the first rating Like I said , sorry for the bad review , u asked so I am just being honest"
Cons: "CARRYON bag fees"
Pros: "Cheap ticket."
Cons: "Pricey carry on charge"
Cons: "tried to cancel the reservation couldn't do it"
Cons: "My carry-on bag cost more than my ticket. I could not access their website without setting up an account, which I didn't want to do, and was therefore unaware of their outrageous baggage policy."
Pros: "Same as above"
Cons: "Same as above."
Pros: "It was cheap"
Cons: "Many things I expect such as a single carry on were extra expenses."
Cons: "The baggage claim was a mess. Multiple flights were sharing one carousel and it was a nightmare to pick up one's luggage."
Pros: "Nothing really."
Cons: "I won't be flying spirit again.We boarded late due to the plane arriving late. Not a good experience."
Pros: "You IDIOT we are delayed 2 hrs we have not even left"
Pros: "I have been traveling for business and pleasure for past 18 years and I have never been on anything worst than Spirit airlines. Definitely going to write them up on my washington post blog. Kayak should disassociate themselves from them."
Cons: "Flights delayed multiple times going both directions."
Pros: "Airplane seemed relatively new; thus, the interior was in relatively good shape."
Cons: "I hate their surprise hidden charges and the way they're charging for carry-on luggage. As it turned out, their low fare turned out being much closer to the Alaska Airlines fare and I resented being duped into thinking their fare was actually about half of Alaska's fare. Had I known what their actual charges were going to amount to, I would have paid a little more to fly with Alaska Airlines."
Pros: "The airlines gives no bags whatsoever , the staff are rude."
Cons: "They check you in and then don't let you take even one bag along with you. At the gate finally the jackass lady says she wants 100 dollars . And finally doesn't even give a receipt."
Cons: "Don't fly spirit"
Pros: "Not much"
Cons: "Service, attitude, cleanliness"
Pros: "Ummm, getting off of it was my favorite part"
Cons: "Not allowing me enough characters to say what I didn't like"
Pros: "It was surprised to find out that I got to pay for my suitcase $ 55"
Cons: "Everything was just a disaster. Don't do it."
Pros: "Price was great!! Can't be beat!!"
Cons: "Nothing bad to say!!"
Airlines flying from Richmond to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Richmond to Washington
Masks required on board, masks provided on flights from Richmond to Washington
Social distancing seating
Middle seats unavailable to book on flights from Richmond to Washington
Testing for antibodies, testing for symptoms for flights from Richmond to Washington
Waiving of change fees. Search flexible flights from Richmond to Washington