Find cheap flights from Richmond to Seattle

Cons: "Flight attendant sucks. They not courteous and the left me without a plane ticket to my connection flight"

Pros: "Jetblue is always great. I fly Jetblue whenever possible."

Pros: "I love JetBlue! Roomy, well-appointed, great amenities and clean."

Pros: "The crew was super nice and the tv was working- thank goodness"
Cons: "If the pilot could have flown a bit higher, above the clouds, we could have minimize the turbulence. It was awful. Worst flight ever!! The whole time the plane was up and down and side by side!!"

Pros: "Amazing crew!"
Cons: "No delay"

Pros: "The boarding was handled well. So was the luggage."
Cons: "It would have been nice had departure not been delayed for over an hour because the copilot didn’t show up. They told us he was stuck in traffic on I-75 coming over from Florida’s west coast."

Pros: "Crew was great, seat very comfy with good legroom."

Pros: "The crew was fine. The seat was not very comfortable. I was quite sore after the 6 hour flight. Entertainment was pretty good and I am happy it was free. I'd appreciate a better selection of current movies, though."
Cons: "My SEA to BOS flight was 6 hours late; BOS to SEA departed 30 min late. It was my first time on JetBlue and both my flights were late. Not a great first impression. Also, I hate that JetBlue charges $30 each way for checked baggage. This causes overhead bins to be too full of carry-ons."

Pros: "The seats - awesome!"

Pros: "Smooth ride."
Cons: "The crew, the food, the entire experience, it was a dirty plane. Like c’mon, wipe it down."

Cons: "Mt seat didn’t recline."

Pros: "Timely direct flight"
Cons: "Crammed into small seats"

Pros: "Everything"
Cons: "Nothing"

Pros: "I loved the plane itself with 2 seats on each side, so that each person can have either an aisle or window seat. They allowed my mother and I to board early due to her use of a cane to walk. The flight was on time."
Cons: "The sound quality to watch TV was terrible."

Cons: "My daughters video screen didn’t work."

Pros: "My wife and I were seated separately due to booking complications. The woman that helped check our bags was able to rearrange passengers and allow our family to sit and fly together. Excellent service!"

Cons: "Arrived 10 minutes early, which can be that unusual, but waited on the tarmac because “the gate wasn’t ready”."

Pros: "Excellent flight attendants extremely helpful to make you comfortable"

Pros: "The TV options"
Cons: "Nothing"

Pros: "Great pilots who were very communicative. So glad the JFK to SEA route now has the newer planes with the mint layout."

Pros: "Smooth flight, good service, on time."

Pros: "The Halloween treats"

Pros: "We arrived at the airport early because we had to check out of our Hotel at 11 AM with luggage and no car, so we headed to the airport knowing there would be a 5 hours delay. Okay, we will have lunch, read a bit and we will get through this 5 hours.Then 2 hours later, we learned the flight was delayed another 3.5 hours. So almost 9 hours later, we finally flew out. $70.00 in meals plus checking our luggage for $25.00 each suitcase added up. Others were offered free checking of luggage due to limited overhead storage. Only learned of a free "snack pack" to give us some food after other passengers told us of it. It was not advertised. The plane ride was nice with a free drink and potato chip plus a free movie. We noticed that our plane was not full. We were told our plane was sent to New Mexico (State) were a plane was canceled. So, I ask why is our plane being canceled to assist another plane in New Mexico at our expense? Why were they not impacted and we were?"
Cons: "We arrived at the airport early because we had to check out of our Hotel at 11 AM with luggage and no car, so we headed to the airport knowing there would be a 5 hours delay. Okay we will have lunch, read a bit and we will get through this 5 hours.Then 2 hours later, we learned the flight was delayed nearly another 4 hours. So almost 9 hours later, we finally flew out. $70.00 in meals plus checking our luggage for $25.00 each suitcase added up. Later others were offered free checking of luggage due to limited overhead storage. Only learned of a free "snack pack" to give us some food after other passengers told us of it. It was not advertised. After backing out, the plane returned due to a passenger getting onto the wrong flight. There was a guy who was supposed to be on another flight or something. How can this happen? Again another 25 minute delay. The plane ride was nice with a free drink and potato chips plus a free TV/movies. We noticed that our plane was not full. We were told our original plane was sent to New Mexico (State) were a plane was canceled. So, I ask why is our plane being canceled to assist another plane in New Mexico State at our expense? Why were they not impacted and we were? A couple was flying to Seattle to "Be with their dying son" and there was an urgency. They too had to wait nearly 4 hours more. Was the flight from New Mexico was on time? SHAME SHAME SHAME."

Pros: "Crew was friendly. TV was great. And hot coffee from Dunkinl Donuts."
Cons: "Mid flight you started to smell the restroom. Hope my flight home I won't be near the restroom."

Pros: "Opportunity for free self-serve snacks mid-flight."
Cons: "I fly Jetblue in large part for the robust entertainment system and seats which allow me to sleep. On this particular flight, my seat would not recline. Further, and more importantly, I had the only seat with a broken entertainment system on a 6 hour flight. Worse, the screen was on a loop, where every 30 seconds it would flash bright white light in my face, making it impossible for me to sleep or even rest. I would chalk it up to an aberration, however, my entertainment system was similarly broken on my last Jetblue flight. I am very disappointed. One last issue - we had to stand waiting in line to board for no apparent reason 35 extra minutes. Not a huge deal, but not ideal at the end of a long day."

Cons: "Our plane had mechanical problems and wasn’t a clear time how long it was going to take. We were suppose to depart at 728. We boarded the plane at 1020, had to wait an extra 20 minutes for the flight tower to get our plan to the plane so we could go. I didn’t get home til 2am and had to work at 7. Not happy at all with flight delays."

Pros: "Great unlimited snacks, full can of soda, friendly crew, on time with take off times from gates."

Cons: "In flight entertainment wasn’t working correctly"

Pros: "Hard working courteous crew. A 45 min. delay caused by safety concern. That's a good thing."
Cons: "2 of the 3 video displays in our row could not function in movie or show mode. Worse still: the arm chair controls seem perfectly placed for accidental activation, which happened dozens of times on our flight. No way to disable. Very unpleasant."

Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."

Pros: "Had a reasonably comfortable seat. Entertainment and information screen is very nice. Crew was very pleasant. Got in to our destination within minutes of the advertized time despite a long wait on the tarmac to take off from busy Seatac. Offers of beverages during the early part of the flight."
Cons: "No meal offered, and just a single small snack at the beginning of the flight so arrived ravenous, Controls for the TV on the armrest where my neighbor’s elbow kept changing the settings — the controls should be moved to a less vulnerable location."

Pros: "Boarded and left on time."

Pros: "Work has me on United a lot. Jet Blue is so much better. Even though we had a 30-Minute mechanical delay, it was still comfortable and smooth."

Pros: "Convenience of time."
Cons: "Was delayed but didnt know why. Sat on the tarmac for an hour and a half. My audio didnt work for my TV"

Pros: "Free movies, leg room, good snacks."
Cons: "Can't think of anything!"

Pros: "The snacks, as usual, are the best and I appreciate the television choices."

Pros: "Over all the flight from Richmond Virginia to Orlando Florida was good and even with delays the staff were very friendly and helpful in informing the passengers of what to happen next."
Cons: "Delays! That is all. Huge inconvenience. Overall it turned out okay though."

Pros: "As always I'm never disappointed with jet blue. Great snacks and the wifi and tv are a plus! I only fly jet blue when available. Direct flights from Richmond Virginia are awesome."
Cons: "Not a thing. 0 complaints"

Cons: "I brought my carry on and wanted to put it up in the overhead bin and the steward told me it was too big. It was under the measurements listed but with the wheels he said it stuck out too far. I asked him to turn it sideways which he did and it fit but he insisted it be put in baggage claim even though the plane was half full and there was plenty of room. I don’t mind as long as I don’t find out later I was charged $25."

Pros: "Friendly, capable attendants, smooth & efficient boarding process. A couple decent free snack options. Due to it being an older plane, leg room is decent."
Cons: "This and it’s return flight (back to back with a red-eye) are on an older plane without charging ports for all the devices we have nowadays. Makes it difficult to get a full charge to last for the 6 hour flight. Could have used another round of beverage offerings as the air is so dry and warm. Other than that nothing really to complain about!"

Pros: "It was on time."
Cons: "Seats were not comfortable."

Pros: "Leg room was good."
Cons: "$5 for the use of a pillow. Boarding was a little confusing"

Pros: "Just average."

Pros: "Love JetBlue!"

Pros: "The ride was a bumpy one. The captain kept us informed the entire way. It kept the lady next to me very calm and that was appreciated. The flight attendants were very professional and courteous."

Cons: "Still no cookies"

Pros: "Good selection of movies, friendly staff"
Cons: "Seats did not breath at all and caused me to sweat. Placement of movie controls on armrest was very poor and caused me to continually stop the movie accidentally. Flight attendant did not inform me of the cost of beverages (or that they even had a cost) until after I had asked for two."

Pros: "Efficient, good communication."

Pros: "Free wifi, easy boarding, friendly and quick service"
Cons: "Could have used more direction to help people know where to load their carryons so they didn't put them too far forward in the plane"

"The seat back entertainment screen didn’t work at my seat. Staff was great."

"The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience."

"Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer"."

"As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between."

"Great service during the pandemic."

"As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone."

"Pilots found a smooth flight path! Wowza!!"

Pros: "Crew was amazing. Very attentive and welcoming."

Cons: "No baggage space in overheads. Despite being in an early boarding group"

Pros: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Cons: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."

Cons: "Had unknown jump grade to much better seats No explanation given Too bad it wasn’t on a 6 hour flight"

Pros: "The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie."
Cons: "THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P.."

Pros: "everything was just as comforting as it was pre-pandemic"

Pros: "Being upgraded was a GREAT surprise !"
Cons: "Nothing"

Cons: "I waited for over 40 minutes for someone to answer my call button. And then they just turned it off without asking me or anyone in my row if we needed something."

Pros: "Quick flight with basic service."

Pros: "Crew was nice"
Cons: "Nothing really"

Pros: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Cons: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."

Pros: "Pilots and crew were amazing"
Cons: "It was perfect"

Pros: "The crew was great and very friendly."

Pros: "The little food packets were cool and convenient."

Pros: "We've always enjoyed flying Delta and this trip had been just as nice as the previous ones we have taken through this airline."
Cons: "Our stewardess/stewards seem to be incredibly cranky on this trip and very unapproachable. They must have been having an "off" day I guess."

Cons: "Nothing"

Pros: "Cleanliness. Safety. Friendly."

Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"

Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."

Pros: "Pilots. Flight attendants. Space. Left and arrived on time."

Cons: "Nothing that I can think of at the moment"

Cons: "The mask mandate needs to be voluntary ADA violation"

Cons: "It was actually quite good, Delta is by far the airline to use compared with the other airlines."

Pros: "Crew was great, comfort+ definitely has more leg room."
Cons: "Beer not guaranteed on flight for Delta comfort plus."

Cons: "The flight was delayed by 3 hours because of storms in Atlanta earlier. This caused us to miss our connection to Fairbanks in Seattle, so we had to spend the night in Seattle at our own cost."

Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."

Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"

Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"

Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"

Cons: "Miniature candy bars are not sufficient for an hour and a half flight."

Pros: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Cons: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Cons: "It made no sense to board an hour and a half before takeoff."

Pros: "Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding"
Cons: "The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything"

Pros: "Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA."

Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."

Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Cons: "The gate staff and the flight staff. Rude"

Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."

Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"

Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."

Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."

Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."

Pros: "There were only two lines. The economy line took so long because there were many passengers checking in their fish catch boxes. So those of us with only one baggage were lumped with them. There was no option to tag your own bag if you alr day checked in, as it was the same checking and bag drop line."
Cons: "If we were standing in line for a long time, I hope they can increase the number of counters. They can also dispense with the nonsense chitchat. It's not needed, just move it along. The roving staff should to remind those next in line to prepare their documents, it seems the lady at the counter had to ask for photo ID every time!"

Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."

"Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight."

Pros: "The prices were low and the crew was great. A lot of entertainment options, also!"
Cons: "Boarding was rather disorganized"

Cons: "It was a six hour flight. It would have been great if they Offered a second drink."

Pros: "."
Cons: "Plane was too hot!! Ac nor working !"

Cons: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."

Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."

Pros: "Flight was so smooth"
Cons: "Nothing"

Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."

Pros: "They held the flight for us."
Cons: "Something to eat"

Pros: "Yes!"
Cons: "No more comments!"

Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"

Pros: "Nothing"
Cons: "Everything"

Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."

Cons: "Certain crew members could've been a bit more approachable and friendly."

Pros: "Great Crew"
Cons: "More drinks"

Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."

Cons: "Wider seating"

Pros: "Because American Air had to change a light bulb on the plane in Lisbon, which took a couple of hours, we barely made our connecting fligh. We ran from customers TSA to the other end of Philly airport."
Cons: "Another airline."

Cons: "Delayed taking off by 35 mins because of onload slowness and issues. Resulted in landing late in seattle and missed the last transportation option home for the night. Should have had 1.5 hours to make my shuttle. Instead got stuck in my destination airport for the night."

Cons: "Healthy snack options"

Cons: "Delayed for an hour"

Cons: "One crew member is not particularly helpful when passengers needed assistance."

Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."

Pros: "Entertaining"
Cons: "Crew"

Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."

Pros: "Good legroom on economy"

Pros: "Seats in general Economy ended up being fairly comfortable and headrests would bend enough to actually support my head while sleeping. Nice to have granual baggage tracking info in the AA app."
Cons: "Overhead entertainment video quality was horrible. Awful user interface for trying to figure out and use the personal device streaming entertainment. Did not order food on the flight, but options were very limited for a 5.5 hour night-time flight (8p EST -> 11p PST)"

Cons: "Crew told us bulshit story about strong winds, even though flight times were normal. Diverted the flight to DFW, where we stayed for almost 2 hours fo refueling."

Pros: "There’s nothing better than a non-stop."
Cons: "Oy, they offered an $800 credit if I let them bump me. But they had no way to get me to my destination! I guess instead of asking for volunteers, they should have asked for people who really didn’t want to go. Then the flight attendant announced, “we’re really low on food”. Really? This is a SEVEN hour flight!"

Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."

Pros: "Flight was great. Crew was very attentive and the flight was under booked giving my wife and I an empty middle seat. The entertainment was vast consisting of movies and TV shows to pass the time."
Cons: "n/a"

Cons: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."

Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."

Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"

Cons: "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."

Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."

Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."

Pros: "It was not a full flight, so I was given an aisle instead of a middle seat...for which I was grateful."
Cons: "Flight was 6 hours...almost as much as my previous international flight, yet food and drink was only available for purchase. No entertainment options. Plus, wireless was $21! I needed to work and had to purchase, but that is really quite a rip off compared to other airlines."

Pros: "This flight was amazing! The crew was friendly and helped me when I had a panic attack from flying. It was very appreciated"

Cons: "Bad as above"

Cons: "I asked the woman at the gate prior to boarding if there were electrical outlets on the plane. She looked it up and said, its an Airbus, yes they have outlets at each seat. I didn't worry too much about charging my devices at my layover because I knew I could charge them on the plane. When I got on it was clear that there was no outlets, no video on the backs of seats, no devices being handed out for purchase. Nothing. I'm definitely used to more updated planes, but I would have been ok without the misinformation. I ended up on a 4 hr flight bored out of my gourd—which could have been avoided."

Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."

Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."

Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."

Pros: "Chairs were very comfy and wider than some airlines."
Cons: "Crew not overly friendly and not very attentive, and there were lots of empty seats so there wasn't much excuse. Also, I had an issue with the plane. I think no screens on a cross-country flight is not good business. Not everyone is savvy with go-go inflight. And if there are no screens, could there at least be outlets? I was so tired after my Paris flight and wanted to chill with some go-go entertainment, but my battery was low and there were no outlets. I know not all flights can have these luxuries, but if the flight is over five hours, I think it should be better equipped."

Pros: "I was upgraded to the comfort economy after waiting 10 hours at DFW for my flight."
Cons: "After being in DFW airport for 10hrs all I wanted to do was watch a movie on board and sleep. Go figure, my TV didn't work. I called the attendant and she said she would reset them. The "resetting process" took a while. She attempted, and the other stewardess did as well. They said that the TV issue that *some* of the people were experiencing wasn't able to be fixed by them and only by the company that provides it's service. So there wasn't anything that could be done. I know that at least the two guys that were traveling next to me had issues with the tv monitors as well. It was just driving it home that I will never fly on American Airlines again. I don't ask for much these days while flying, it's not like it's a luxury anymore. But the saddest part is that customer satisfaction is completely out of the question. Just pay the extra money and fly another airline. -Deidre Fugate"

Cons: "No in flight movie"

Pros: "I did not like have to stay in a hotel room when I could be sleeping in my room I'm on medication I don't even have my medicine with me because American Airlines had engine trouble in Dallas we went back to the Terminal 3 times before they ever got it fixed slit throat me late getting into Seattle and I missed the flight to Yakima I don't feel that this was my fault I didn't nothing to delay the airplanes and I walked as fast as I could to the terminal on in Seattle so I didn't have such a pleasure to little trip but your airline get put me up in a hotel but it's still not does not change the fact I have my blood pressure medicine and about 10 other medications but my blood pressure is the biggest and I will think twice before I fly Alaska Airlines again"

Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."

Pros: "Unable to Rate food & entertainment (night flight) I can, however, rate comfort since it was the worst crammed in seating ever!! They talk about the increase in violent behavior. Perhaps American Air could step up to the plate and offer a bit of comfort for hard working passengers. How? Easy to figure out!! Give us leg room for crying out loud."
Cons: "Crammed seating... No leg room.... Volunteered to check carry on... (Big mistake) had a longish wait for bags.."

"Over flight was ok it just sucked you had to download the United app to order food and beer and to watch movies and it would have been great probably if the app downloaded but it didn’t so it sucked not sure of the app was down or too many people trying to download it or what but other then that it was ok the seats weren’t too comfortable but I reckon that’s too be expected only my second time flying the first time none of my flights where on time but this go around they where on time with everything."

"United is my favorite. They are so much better with service and staff and landings. I've been flying with them for over 40 years. The seats are the only thing that could be better by being a little bigger. Otherwise, fantastic flight."

Pros: "Everything was great"

Cons: "Friendlier service."

Pros: "The seats were not comfortable"

Cons: "The plane was just too darn hot and the fans were barely working. All of us were melting."

Pros: "The crew was amazing and also the space of my seat"
Cons: "Wish they have a portable TV in my seat"

Pros: "Better staff"
Cons: "Still terrible"

Cons: "Seating was brutal. Need to do a better job about being upfront about what you book when you get basic economy. Brutal seating and gouged for baggage"

Cons: "If the power outlet works reliably, it would be much better. The toilet was really small."

Pros: "Can’t think of a darn thing."
Cons: "There were no power outlets or USB ports on the plane (at least in coach). Strange for a cross-country flight. Also, if you drop something or want your bag from under the seat in front of you, forget about picking it up unless you want to ask your seat mate if they mind your head in their lap. I am a small person, but not a contortionist. Limited entertainment."

Pros: "nothing"
Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."

Pros: "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
Cons: "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."

Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."

Cons: "The flight staff was rude, the wrong gas was put in the plane causing a delay, I missed my connection because of this where they wrote it was delayed because "it was snowing in Savannah" which was a blatant lie, but made it so they did not have to help me in any way since their delay was "weather" related. They could not get my to my destination until noon the next day which forced me to buy a new flight on Alaska air. My flight on Alaska was absolutely fantastic and I regret ever buying any United flight and will not in the future."

Cons: "P"

Pros: "Staff was very good at their job/duties."
Cons: "Seats were uncomfortable and cramped."

Pros: "Free entertainment."
Cons: "The flight was incredibly hot the whole way. Which the flight was 5 hours long. The crew was a little rude, not to me in particular but to others. They didn’t have a good attitude. Sat at the gate for an hour waiting for other planes to come in so that other people wouldn’t miss the flight. But an hour??? Really!! People were getting mad and hot and sweaty. Food wasn’t cooked all the way when it got to a passenger. It was still cold. It was the worst flight I’ve been on. I would rather ride in a jump seat on a C-130 with military!"

Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"

Cons: "I was not able to sit with my husband and the man next to me drank a a bunch of red wine and the attendant brought him whiskey after that until he passed out with his baby over my lap."

Cons: "The flight attendant female, black with long hair was very short with passengers and just not very nice. Seat was not able to recline back at all and leg room was not adequate. Not a comfortable flight."

Pros: "Delay"
Cons: "Delays"

Pros: "Friendly service by the flight crew."
Cons: "No in-flight movies, tv or other entertainment. Not even some channels. Everything required payment. Wasn't that way on our trip over on what appeared to be similar equipment."

Pros: "Nothing."
Cons: "The Capt. Lying to Us and after 40 minutes sitting on the rap being held. The Captain came on and said the delay was Dorothea baggage boys loading the plane aft heavy and incorrectly loaded they had to totally remove every bag and reload the entire baggage and move most of the bags to a forward compartment . Many passengers wanted off but they crew refused Another reason not to fly United I am cancelling my return flight an returning on another airline! United is e worse airline in business today. Do not book on United Everett Johnson Bellevue, Washington"

Pros: "I liked how there were some (very few) staff that were friendly and helpful. They somewhat eased the nightmare a bit"
Cons: "There were so many delays that could've easily been avoided. To make matters worse there were two United attendants at the gate hastling every passenger preboarding. The two women were so rude and confrontational. Then I board the plane that I had to be rebooked on because of the delays I missed my connection .. and didn't even get the seat I chose. A woman sat in my seat and refused to move, leaving me with a middle seat next to a lady who was so mean. She kept making rude comments to me throughout my 5 hour flight, and proceeded to get intoxicated. I didn't get home till almost midnight..when I should've been home by 9."

Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."

Cons: "Plane change resulted in middle seat in far back instead of aisle originally."

Pros: "Nothing"
Cons: "I was very I'll and could not complete this flight. Was told by airline to call Kayak for changing date of flight for $50 vs $200 they would charge. Ticket was less than $200. I called Kayak. They said sorry it will cost you $200 per airline policy. Either way, this is unacceptable to me. I will stick with Southwest who let's you change flights on all fares if you use it within one year. So since change fee was more than ticket I just ate the cost. Not happy with UNITED or KAYAK. Won't use either one again."

Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."

Cons: "We arrived early and then sat on tarmac for so long we were technically late.."

Pros: "At 6' tall I'm not exactly TALL, SLIGHTLY above average yet as hard as I pressed back into the seat I wasn't​ able to squeeze Even a milimeter of leg room. I spent 2+hrs in moderate pain with no options. The seat sold to me WASN'T big enough for a person talker than 5'10". I felt ripped off. At age 41 I've NEVER had a flight with less leg room. Ever, not on a commuter flight or anything. It was a very painful experience. I had to ice my knee caps afterwards."
Cons: "ZERO LEG ROOM AT ALL. PAINFUL to say the least."

Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"

Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."

Pros: "Flight attendants were excellent as usual."
Cons: "Would love a plug or port at the seat to keep my device charged."

Pros: "Premium economy is a must for me from now on. I am 6'4" and the extra leg room makes all the difference in the world. My flight was at night so I had little interaction with the crew. Overall I had a very pleasant experience on united and would definitely fly with them again."
Cons: "Food options were limited to snack boxes. I had a layover in Denver. At the time of my arrival all of the food options in the Denver airport were closed. I would have appreciated some more substantial food offerings on the plane, as I had to go without dinner thatnight."

Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."

Pros: "I thought the newer model 737 with the ambient lighting and redesigned overhead compartments gives the plane a less claustrophobic feel. The pilots did a great job navigating through potential turbulence and the flight crew was attentive and on point. A better experience than the crew on the flight from Seattle to Houston four days before. It is my understanding that Continental crews remained intact upon the merge and my assumption was this was a Continental crew versus the United crew that was not as good."
Cons: "The boarding process with the arbitrary assignment of boarding group 5 giving us no chance to bring our one bag on the plane. There is no real enforcement of the carton policies of these airlines which makes it frustrating for those who follow the rule only to be punished and forced to check the bag and go through baggage claim."

Pros: "Our names are Steve and Jan Hovde if you have any other questions about our flight concerns. We can be reached by phone at 360-332-8414. We did not call FAA, but still very much a concern. We have flown United other times and many other airlines and many Boeing 737's...we noticed other passengers looking at each other because of the clunking and growling sounds."
Cons: "most important I vowed I would try and call FAA about safety concerns with the plane. Mechanical noises prior to take off , during flight(right fan whine) - could hear it when started engines in SF., Some loud clunking at take off bringing in landing wheels and again letting down for landing in Seattle. When plane came to stop at the gate, again some noises we have never heard before on 737's. Please check out that plane more closely. Part of our concern is that Pilot mentioned before take off that they had problems with scheduled 737 and they needed extra time to locate another 737 that could be used(Why our take off was rescheduled twice and different gate)......it seemed that one that had been mothballed may have been brought out to use......We did mention some of this tactfully to stewardess' standing near exit when we got off the plane(She seemed surprised and wondered what we were talking about. We were so thankful we made it. We just figured that flight crew would be tracking these odd noises and pass along to captain if he couldn't hear."

Cons: "The difference in entertainment options between different United flights is frustrating. Unlike some flights, which offer a bunch of free movies and shows you can watch on your phone or tablet, this flight offered a small selection of movies I could pay $8 for access to, which started at pre-determined times so you might pay for them and not even be able to catch the movie from the beginning. My original flight offered an outlet to charge my phone and a fairly large selection of free movies, so I watched 3 movies and the time went by quickly. My return flight did have an outlet, but I didn't want to pay for a bad selection of movies that I couldn't pause or start from the beginning, so it felt like a much longer flight."

Pros: "Mr Anthony Brown, gate crew for United in Chicago remembered that I had asked for an aisle seat and, when one became available, he made sure I got it. I was so grateful for his consideration and professionalism."
Cons: "No entertainment system. Few bathrooms. More cramped."

Pros: "We didn't crash."
Cons: "The United app told us we missed our connection so we had to go stand by on this flight. We later discovered that the original flight was delayed an hour and we could have easily made it. We were told that this fight was overbooked. We almost waited on an even later flight. Luckily we stayed at the gate and found that this flight was in fact only half full. United IT sucks. The entertainment system is horrible. With one exception the FAs were bitter and angry."

Pros: "Crew was gracious, helpful, and courteous during a terrible and disruptive ordeal for passengers"
Cons: "Being stuck for nearly an hour sweating on a plane with no AC while mechanics were trouble shooting, only to find out that we had to exit the plane, and that it could not fly. Passengers had no idea what to do - whether another plane would be sent for us, whether United would reimburse our ticket if we arranged another flight on our own, etc. We were left to fend for ourselves. I had a wedding to get to with many pre-wedding events, starting this evening. So, I looked for another flight, found one, booked it, and went to United customer service to request reimbursement for my ticket. I was told that United had just learned that another plane was coming for us and would arrive in 30 minutes, at 8:10. (My original flight had been at 6:35). The other flight I had booked was at 10:30 pm. So, United customer service changed canceled my new booking and put me back to my original flight, now arriving at 8:10 and boarding at 8:50. The plane did arrive, but we did not board until 10:50 pm. My flight left at 11:02 pm. Bottom line is that my flight was delayed 4.5 hours. I missed an important event that I was supposed to host. I missed my only opportunity to see a dear friend (and guest of honor) - this is someone I have not seen in person for ten years and was the guest of honor at tonight's celebration that I was supposed to host and missed. Furthermire, I could not carry on a bag that I have carried on for years, and that would have easiky fit. Having to check my bag left me without my phone charger. Of course, the fact that we were 4.5 hours delayed meant that I ran out of power shortly into our long flight from Washington. to Seattle. And the food was awful - stale nuts, . ;, b:;"

Pros: "That i finally arrived at my destination"
Cons: "The flight was immorally delayed by 1.5hrs. then by another half an hour. Then there were issues with boarding, which delayed us more. Then the plane was put in a holding pattern (just circling in the area) because there was too much traffic at Seattle. I understand there are many factors that affect flights, but the entire experience today left me feeling really down and disappointed, and unfortunately, annoyed."

Pros: "Polite staff"
Cons: "The boarding process was chaotic. Overhead bins were full, but flight attendants were not available to help people struggling to find a place for their baggage. They should've offered to gate check baggage"

Pros: "Aircraft, flight (except for late arrival at gate) and service"
Cons: "Pilot announced we would arrive early in Seattle. When we go to Seattle we waited 30 minutes for a gate and actually arrived late. When we got to baggage claim we had no claim area posted for our flight; another 15 minutes waiting to find out where our luggage would be"

Pros: "We got lucky and there were two empty seats across the aisle, which happened to have extra leg room, and the one gentleman sitting there, graciously offered to move to the window seat so my husband could sit in the aisle seat. My husband was quite happy that he was able to move just across the aisle from me and have the extra leg room."
Cons: "My husband's original seat had a broken jack for headphones and the only thing they could offer was to switch seats with someone that wasn't going to use theirs. Luckily, the man sitting across the aisle heard what was going on and offered his seat to my husband and the gentleman just moved to the window seat. Paying an extra $118 for basically nothing; it's not very clear before you buy it, what exactly your paying the extra money for. On our return flight, we flew American, and the same thing would have only cost us an extra $42. We had to wait in a ridiculously long security line in Chicago and by the time we got to our terminal, 90% of the passengers were already on the flight or in line to enter the plane and that's what we found out we had paid the extra $118 for."

Pros: "Lining up in groups"
Cons: "Nothing"

Pros: "Though a little expensive the snack boxes had a good selection of items."
Cons: "There were no complementary movies or tv shows or even music."

Pros: "Crew was a little more enthusiastic. There was wifi on the flight. I fell asleep for half of the ride, so we had a smooth ride for the most part."
Cons: "Asian style snacks need a little help. I was assigned to a middle seat again and my back started aching from the seats. Just little things though."

Cons: "I was seated next to a morbidly obese man that smelled of feces so bad people many seats away had to cover their noses, overflowed his seat, taking up half of mine, and was watching disgusting pornography on his phone for half the flight, not that I was looking, but it was a bit hard to not notice, he wasn't trying to hide it. The power outlet under my seat did not work, so my phone died, and my armrest(left) was missing it's headphone jack so I couldn't use the in-flight entertainment, not that it would have mattered anyway, the fat man beside me was so huge, his fat covered my armrest so I had no access to the remote. The guy on my right, in the window seat, while not fat, wasn't small either and hogged two armrests, leaving me with none. I had to hold my seatback with my left hand the entire flight because there was nowhere to put my left arm without either holding it straight out in front of me, or laying them on the fat mans stomach which was folded over the armrest to my left. At one point I called a flight attendant and asked if they had any kind of a pillow or something to help my situation because the position I was forced to sit in was horribly uncomfortable and did not support my back, she looked at me confused, said they have nothing like that, and immediately vanished without any suggestion of a seat change or anything, just confused stare and then bolted away. All in all a pretty traumatizing experience, worst flight of my life."

"Sucks"

Pros: "Cheapest flights I can find"
Cons: "Bare bones offerings: no entertainment, charge for every bag or snack, no reclining seats. You get equal to or less than what you pay for."

Pros: "Not much."
Cons: "First and LAST time flying Spirit. Once I had to pay the fee for having a carry on bag, the price came out closer to one of the airlines I should have used instead. The website address didn't even work from my phone, so I had to pay the $65 gate fee for the carry on. The seats weren't comfortable, didn't recline, no cushioning. No inflight entertainment of any kind. During the flight, I got up and went to the front to use the bathroom (which I KNEW was empty) and the staff directed me to use the ones in back. Why? And they never reduced the cabin pressure on the descent! The cabin was still completely pressurized for the higher altitudes well after we touched down. This feels like such an amateur mistake that simply isn't acceptable."

Cons: "They charge $50 for a carry on bag!!!"

Pros: "Yes was really nice"

Pros: "Customer service was good and no delays"
Cons: "Nothing that I can’t think of."

Cons: "We got delayed like 5 hours the crew was rude and the seats were uncomfortable"

Pros: "Comfortable seats and mostly friendly crew"
Cons: "Judgemental rookie flight attendant Dimensions of a standard size carry-on bag were supplied on website but did not include the wheels. So in the end, I had to pay for a personal item at the gate - which should have been free in my opinion - only because the wheels stuck out 1 inch"

Pros: "New plane nice crew"
Cons: "Small tray tables"

Pros: "Flying with spirit airline is like driving the cheapest, smallest und most unsafe car and hearing loud noises everytime you accelerate. It is by far the most uncomfortable flight (3.5 Hrs) I have ever been on !"
Cons: "The list is endless. Safety comes to mind ... Did not feel safe sitting in a lawn chair and the life jacket underneath my seat was tiny . Will not fly with this airline again. It is cutting too many corners to offer a cheap rate"

Pros: "Nothing... the passengers were nice."
Cons: "It was horrible! I won’t let any of my friends use Spirit air. I had to pay 55$ for a carry on. I wasn’t even carrying a purse. I was told after I paid 55$ and they took my bag I could have pre- checked my bag for less! I had to pay for my seat!!! There were no screens, no outlets, no WiFi, and no snacks without a charge. On my return The Spirit website did not indicate gate changes as the gate changes. I prechecked this time, 3 hours early and the plane departed 40 min before departure. The screens at kiosk did not indicate changes to flight time or gate change. I wasn’t even called!!! I missed my flight. The staff gave no help for hotel or shuttle. I was to sleep 12 hours for n Next plane and my bag was on first plane. My original flight of $249 to Vegas was $349. Plus hotel 129 plus $40 for extra night stay and Uber."

Pros: "Good customer service"
Cons: "My plane was 2 hours late"

Pros: "I liked that we didn’t crash"
Cons: "Everything else, a carry on bag was $55 making any savings a joke. You can’t even get water with out paying for it $3 for a cup of water. No phone app for entertainment nothing. If I wasn’t sitting by people I knew I’d be extra uncomfortable because you’re in each others laps"

Pros: "Nothing AT ALL besides maybe the flight attendants !"
Cons: "Small seats, you guys charge way to much for bags so people might as well pay for another airline because you pay for your bucks worth I purchased tickets for my mother a month in advance, & on her way back home too Seattle she sat in a airport for 5 hours because YOSu guys didn’t have a pilot I will never buy or fly spirit airlines again ! You guys did nothing to satisfy the customer besides getting them on another tight flight . A comp, or free baggage, refund of course would have been great ."

Pros: "That they were upfront with the fact that they charge for everything"
Cons: "NEVER AGAIN! My fight was canceled 6 hours before my departure, due to “air craft congestion” (whatever that means). They were unable to get me on a new flight until two and a half days later. I ended up booking with another (more reliable) airline because it was cheaper than taking 2 days off of work, staying in a hotel, eating out, rearranging child care, paying for extra parking at the airport... SO DISSAPOINTING. It put a huge black spot on my otherwise awesome weekend, among me have to scramble to get everything worked out while trying to get home."

Cons: "55.00 for a carry on bag?? Are you kidding me? If I had known that when I bought the tickets of course I wouldn't have bought the tickets. For another hundred dollars I could have bought a ticket From Alaska flown in comfort and had free water !!! Instead I had to use that 100.00 for carry on bags! I hate you guys! You're the biggest rip off. I fly an average 3 times a year. I will never fly Spirit and I will tell everyone on all social media not to fly with spirit unless they enjoy getting raped!!!"

Pros: "low fare?"
Cons: "astronomical baggage fees, tight seats, pouch on the back of the seat in front of me was broken and pushing against my leg."

Pros: "Nothing."
Cons: "Kayak doesn't make it clear while booking that this airline doesn't include a carry on bag , snacks, seat assignments, or beverages in the ticket price. My flight was 3 hours late due to a series of mistakes on their part. They don't even offer water for free. And we had to listen to a long and loud commercial for their credit card. I'm never flying with them again."

Pros: "The plane had wings and a tail and the engines did turn. That's about it."
Cons: "The plane was delayed for hours. We were originally scheduled to land in Seattle at 12:59 am but didn't get to our destination until 2:30 am. They did give us a voucher for 50 dollars if we fly them again. Not likely at this time. The pre paid baggage fees for the first bag was 39 dollars and this is cheaper than buying it at the ticket counter which the price goes up to over 50 dollars. They are a low fair airline if you don't have luggage, want peanuts or a cookie, a drink or care if you get to your destination on time. The return trip was this one. The original flight took us 6 hours to go from Seattle to Vegas. That was a real bad flight."

Pros: "The crew - very friendly."
Cons: "Delayed flight; delay in deboarding plane. On our earlier Spirit Airlines flight we were 12min early to our departure time but because we weren't 15mins early they wouldn't let us on, had to get on another flight - but they did change our flight without charging us."

Pros: "Funny flight attendant on the way to Houston. Loved his sense of humor. Good price for ticket"
Cons: "Very cold in the plane Boarding crew at the gate - looked and sounded like they just got out of college. They need a better script/training for making announcements. No option to check-in online without signing up for Free Spirit. Guess bare minimum means many things..."

Cons: "First flight was delayed to wait for connecting passengers, connecting flight was not. Had to leave the terminal and wait in line with people checking bags to get another flight which made me I miss multiple alternative flights I could have caught if they had a desk inside the terminal. What was left was an 11 hour set of connecting flights the next morning instead of the original 4 hour direct flight. Speaking with the person rescheduling me, she admitted that no one had informed them that our flight was running late, which could have been to blame for why the connecting flight was not held a few minutes. Icing on the cake: my missed connecting flight landed 30 minutes early."

Pros: "No fee for baggage I didn't have"
Cons: "Seats are uncomfortable and small , customer service agent was not helpful and gave me wrong Information , worst ride I've ever been on , the plane staff was not friendly. Never flying spirit again due to how customer service agent handled my needs."

Pros: "we had a safe flight, no major issues, and were able to get off the plane quickly."
Cons: "I had to pay $97 to check my bag...kinda defeats the purpose of booking a cheap flight. This was by far the smallest seating space I've ever had...I'm 5'9 so normally I don't have an issue with this but my knees were about an inch away from the seat in front of me and I had no space to move around. The headrests were hard as a rock, and I could feel a metal bar in the middle of the seat poking out at my back. The seats don't go back, there was no entertainment whatsoever, not even a magazine to read. The main lights were left on during the 4.5 hour nighttime flight. There was not even a complimentary cup of water...$3 for water. It was also freezing in the plane and there was a 2 hour delay for no apparent reason. Look up the fees they charge for everything before you book with Spirit."

Pros: "The only redeeming thing about our trip was that it was a nonstop flight."
Cons: "Ridiculously tight seating. Even water costs extra. We'll never use Spirit Airlines again."

Pros: "Direct flight"
Cons: "Lack of customer service and attempt to charge for every little thing possible."

Pros: "The crew and captain acknowledged the plane was late. Cheapest plane tickets ever. But read below to see the result of cheap plane tickets."
Cons: "The flight was delayed 2 hours. Then after boarding the sink ceased working. The plane seemed to come from a developing country. There were way more noises than I have ever heard on a plane. Multiple unusual clunks as the landing gear was being deployed. Then on the land I heard unusual stress on the wings. I have been flying 2-3 times a year for the past 10 years, and this was the worst plane experience. The seats were terribly uncomfortable. I felt like I was strapped to a set of bricks, flying on the wright brothers plane."

Cons: "Even though the flight was delayed, they did not tell us that at the gate. The gate had changed since we checked in, and we came to know just because we were trying to look for it. Even though the flight has space for the cabin luggage, unlike other airlines, they charge you for it. And it's not like they are very cheaper than the other airlines. The boarding process was ok. The crew was ok. They kept banging things in the back. The seat selection costs 9$ per seat online. So we decided not to select any. That's why we got seats in the back. The seats were so uncomfortable that even for the short flight of 2 hrs, me and my wife got a back ache. Although it looks cheap to fly with spirit, it would cost you so much more if you want to fly comfortably. I would not be travelling with spirit anymore."

Pros: "The plane"
Cons: "The personnel and the way they handle people"

Pros: "We boarded about 39 minutes late, but once the boarding process started we moved quickly and took off within a pretty reasonable time frame."
Cons: "Flying Spirit airlines you know the extra charges are around every corner. We may have saved slightly on the price of the flight, but easily made up the deficit in the cost of bringing a bag in the flight. While paying the $55 to carry on a bag the kiosk informed me that I could have saved money if I had done this online earlier. I had actually tried to do this earlier, but after 4 failed attempts to create an online profile (required) to check into your flight, I gave up. This airline also doesn't email you check in information as every other airline will. The plane itself, while successfully and safely flying us home, was old, very noisy and very bare bones as if it was a hand me down from another airline. Not knowing I'd have to pay an additional fee for something as simple as water, I sat through the flight without a beverage, which isn't horrible just annoying when the airline's main selling point is that it is less expensive than its competitors. in the future I'd rather pay more from the start."

Cons: "I spoke with a customer service rep and requested to cancel round trip from Seattle to Las Vegas; I was told that they had to be cancelled separately, so I did this and was told that both were cancelled and because I had called in a timely manner I would not be charged. This transaction was friendly and helpful; however, apparently not completed accurately. Three weeks later: Only my one trip TO Vegas was cancelled; my return flight home was not. When I again called Spirit, Jenki (sp?) answered the phone and told me I hadn't cancelled in enough time and would be charged for the trip and could not cancel the return leg home. I protested and was told they would review my phone conversation. They did not call me back, but I will be calling again later today to see if I can get credit (although I don't want to use them again in any case). Very disappointed with the service."

Pros: "Nothing"
Cons: "The seats were somehow closer together than your normal budget airline, had metal backs rather than pads, and they only allow one carry on item! Then they charge you $50+ to check a bag you can carry on to every other flight ever. Worst flight experience of my life 0/10"

Pros: "Original price that I thought I'd pay..."
Cons: "They charge $50 per checked bag and $50 per bag you bring on"

Cons: "My 6am flight was canceled and I never received any notification of that. Woke up at 330 am took a $55.00 uber to the airport just to come back home again. An email would have been appreciated."

Pros: "Nothing"
Cons: "Nothing"

Pros: "See above"

Cons: "This is by far the worst airline to fly with they charge you for everything the staff is very in professional and rude! The are low staffed and the same people that check you in are the ones helping load the plans. The Kiosk doesn't work! The seats are so uncomfortable.they don't even offer you water, they charge FOR A CARRY-ON even tho everyone else puts there luggage on top of the seats!! Do not fly with this airline YES ITS CHEAP BUT YOU END UP PAYING MORE THAN YOU WOULD AT ANY OTHER AIRLINE!!!"

Cons: "My flight was delayed both going to and coming back from Las Vegas. I was told to go to the wrong terminal, and was not told there was a delay until I got to the correct terminal on my way to Vegas, then on my way back, even the flight board didn't list the delay. I found out when I got to the terminal that the flight was delayed."

Pros: "This is the second time I made the mistake of choosing spirit airlines. They are so disorganized and have terrible customer service. We bought two tickets and the boarding pass showed the tickets to be in completely different parts of the plane. When we asked the agent to fix this issue she said she can't do anything about it. When we got to our gate we asked the agent if she could do something about it and when she checked the random seats that were given to us she noticed that those seats were already taken. She was able to give us two seats all the way on the back of the plane. Also our flight is delayed. AND just because the tickets are cheap you end up getting screwed over with luggage fees. Wtf airline charges you $55 for a carry on??? I am so frustrated. I am traveling with my husband and we are newlyweds recently got married this weekend and this is the BS we have to deal with. Awesome. Never ever flying with them again and will NEVER recommend this airline to anyone."

Pros: "I was very surprised to get charged $55 for my standard carry on. Spirit needs to show this on their web site with big letters. I will not fly with them again"
Cons: "To get charged for carry on bag"

Pros: "I have been traveling for business and pleasure for past 18 years and I have never been on anything worst than Spirit airlines. Definitely going to write them up on my washington post blog. Kayak should disassociate themselves from them."
Cons: "Everything"

Pros: "Nothing!!"
Cons: "Had never flown Spirit before. First AND LAST experience. Don't care that they call themselves no frills. Their customer service is pathetic. Had to wait at the airport for 25 minutes for any Spirit employee to show up at the ticket counter to check my bag. By that time there were about 50 people waiting for help. Even other airline employees and TSA employees didn't know why they weren't there. Also called customer service to have my KTN (pre-check #) added because I couldn't put it in when I booked the flight. Even though he told me he would put it in- he didn't. So NO precheck for me. The seats in the plane are beyond uncomfortable. Like sitting on a hard straight chair -no padding. Charging for carry ons? Really? Checking my bag was cheaper than carrying it on and it's a SMALL suitcase seriously. Do NOT be fooled by the low prices listed. They are deceiving!!! Just trying to give a real review here folks. Not being overly dramatic."

Pros: "Faster loading times."
Cons: "Baggage fees, pay for all drinks and snacks. Plane felt like only the bare minimum that was needed was installed which made for interesting flight and landing."

Pros: "The crew was very nice and polite."
Cons: "My flight was delayed both ways. The seats are small and the plane made a terrible noise both taking off and landing. There was no entertainment at all and the carry on fee is ridiculous."

Cons: "Worst airline I've ever flown with period. The tickets are priced low just to get you on a 50$ bag fee! Really? Not only that, they try charging you 60$ for your carry on at the gate, oh and if you don't pay they have the nerve to say at the gate before entering the plane they'll charge you 100$. Never ever again will I fly with them..."

Pros: "Liked: That we arrived alive and the plane didn't crash."
Cons: "Disliked: The horrible onboarding customer service staff at the LAs Vegas airport. The plane was delayed over 3 hours and there were no notifications to us as to why. We boarded our plane, left the terminal, and then went right back and waiting around, on the floor, of the airport for over 3 hours. Their compensation? Water, and a Biscoff. What a slap in the face! Also their shady business model: cram as many people as possible into uncomfortable seats and don't feed or water them for the duration of the flight. Oh wait, $3 sodas, $4 baggie of snack. Wow...."

Pros: "My flights were pretty punctual.any delays were easily attributed to weather, and we actually arrived 10 minutes early I in my first flight"
Cons: "I was a little shocked at their over the top fee for carry-on luggage. It ended up almost doubling the cost of my flight to bring an extra 20lbsof clothing. and supplies for 5 days away. Once we arrived at the gate and had completely stopped many passengers began to stand-up to stretch and get ready to disembark, we were quickly scolded to wait for the Seatbelt light to turn off, which it did seconds after we sat back down. If you are looking for a quick flight for an overnight adventure, you might like Spirit, but if you think you might need more than one change of clothes, choose someone else."

Cons: "Alaska would've been a much better and more economical choice. Had no idea Spirit charges for bags until after I bought the ticket through Khyak. They might've said something! Also, Alaska has free carryons, diet cokes and peanuts. Spirit won't be around long."

Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."

Pros: "The pilots 2 jokes."
Cons: "Had no idea there was a seperate fee for baggage- luckily I checked my email or else I would have had to pay an extra fee for CHECKING IN AT THE AIRPORT. Are You kidding? After selecting seats and attempting to pay for baggage through my phone- a message kept coming up saying "a customer service rep is needed to complete check in. Call 800 blah blah" I tried calling for 30 MINUTES. Could not get a hold of anyone. At this point I'm worried thinking "oh my god Were going to have to pay an extra fee for not checking in a head of time." We rush to the airport and find out "oh ur address didn't match because it was purchased through Kayak." Wtf??? So Not only that but our flight was delayed for almost 2'hours. Do you know how hard it was to wake up at NINE AM to pack and rush out the hotel bc we couldnt check in our flight and it was DELAYED?? Absolutely ridiculous. The pilot couldn't even tell us why it was delayed. He actually said "I don't have a reason why it was delayed" SO being said that, I will never ever in my life fly Spirit Airlines again. and I'll be sure to let all friends + family know the same. This airline is so stressful."