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Scores according to KAYAK customer reviews
Pros: "Crew were trying but non of them spoke English"
Cons: "I have never had such a terrible experience like this one"
Pros: "Premier class services."
Cons: "entertainment and toilet cleanest."
Pros: "Amazing crew."
Cons: "Not even a 30 min episode of Friends :'("
Cons: "The only thing that disappointed me was that I had no access to the lounges. I had hoped to be able to use the first class lounges since I had booked business class but I was not allowed in any of the airports."
Pros: "Flight was delayed"
Pros: "Crew was friendly"
Cons: "Food options ran out twice and it tasted terrible. Seats were very uncomfortable"
Pros: "If you get in line early, there might be overhead bin space."
Cons: "Seats are awful. FAs don't want to speak slowly so you can understand them or English, basically saying they don't care. Every Copa flight I have taken is a late departure."
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Pros: "Me gustó q acompañaran el almuerzo con una ensalada"
Cons: "No había tv individual, staff no muy amable"
Pros: "The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”"
Cons: "I don’t think I did not like anything to be honest."
Pros: "Copa was a great airline"
Cons: "The Panama airport was horrible! Was so hot and uncomfortable there was no air condition and no where to sit ! I will think twice before going through that airport!"
Pros: "Convenient times."
Cons: "Service level was pretty amateur—late food, understaffed, had to ask for things repeatedly. Business class seats are very dated."
Pros: "The crew in business class was very good and attentive. The meal was very good; I enjoyed the wine served. The hot towel and the warm snack provided was a nice touch. The seat was comfortable."
Cons: "The foot rest on the seat was pretty poor."
Pros: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Pros: "Leg room, crew"
Cons: "Old equipment"
Pros: "Muy buena atención"
Pros: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Cons: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "Time of departure"
Pros: "Food was particularly good in business class."
Cons: "Very minor point on not having an entertainment system, but the flight was short at just over 1hr. It was hard to understand some announcements over the speakers because of the sound system plus the fast talking with heavy accents"
Pros: "Tv's and that there were 2 open seats next to me."
Cons: "Food is atrocious."
Pros: "Went by quick, great staff"
Cons: "The food was horrible and the seats need to be redone"
Pros: "Straight forward, no BS. Love it"
Pros: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Cons: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."
Cons: "The food and the uncomfortable seats. Also more flight attendants should be bilingual. Tv needs more updated selection."
Pros: "Good flight"
Cons: "Gate from arrival to connecting flight very far and almost lost my plane"
Pros: "All it is fine"
Cons: "Too much complain whit my carry on"
Cons: "Only the spaghetti was edible and the salad only had 2 ingredients. Also would appreciate changing up the entertainment options from leaving my destination to going to it."
Cons: "Entire row was skipped over for food service"
Pros: "Jorge, at the counter in Lima was great! All other copa employees wanted to charge a $300 change fee. Jorge worked with other airline and manager to help get me on a flight at no cost. Not sure of his last name but he made my day after two days of cancelled flights! Copa airlines needs more employees like him."
Cons: "Everybody I talked to at copa wanted to charge me a $300 fee to change my flight. Another airline canceled my flight which made me miss my connection. Very little customer service besides one great employee at the airline desk in Lima, Jorge."
Pros: "I arrived in one piece."
Cons: "I purchased a round trip ticket from Costa Rica to Panama in order to comply with laws stating non-resident aliens must leave Costa Rica every 90 days for a period of at least three days. When it came time to return to Costa Rica, I understood that I had not purchased ANOTHER ticket to "prove" my intent to leave Costa Rica again three months in the future. I told the ticket agent I wishes to purchase a "fully refundable" ticket for a future flight, but she was (or professed to be) unable to assure me the ticket she was selling me was refundable. Upon return to Costa Rica, as before, immigration did not ask to see any such proof nor did they even ask my intentions. Isn't this called fraud? I did not need the ticket and, of course, in contacting Copa Airlines, I would have to return to Panama in order to even get a partial refund, which they won't guarantee. Not doing this again."
Cons: "temperature on the flight"
Pros: "I like the service,food and punctuality."
Cons: "Baggage claim.. Slowest I've seen in years.. Horribly slow add an extra hour to your trip. I usually don't write about this but it had to be said. Very inefficient not sure what happened."
Cons: "Flying Exonomy on such a long flight"
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Pros: "La comida y bebidas gratitas"
Cons: "Boarding facilities are inadequate for waiting time. Entertainment system did not work, very disappointing. Paid extra for Business Class seat and this was the most important reason. Flight attendant in charge eas Elogia Ruiz."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "The crew"
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "Always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "The confort and food!."
Cons: "One of the flight attendants that made noise taking her luggage from the bin case"
Pros: "Everything perfect. On time, good service"
Cons: "I had to wait over an hour in line for a boarding pass for my copa flights."
Pros: "Everything was great..."
Cons: "Except the change fee was so high that I would be nervous to fly with them again."
Pros: "Friendly helpful flight crew"
Cons: "Entertainment wasn’t working well at all"
Cons: "Boarding staff forced groups 3 and 4 to check their carry on even though there was still plenty of overhead space."
Cons: "The bathroom on the flight from Denver to Santa Barbara was the WORST EVER! I doubt it has ever been cleaned and the poor people that had seats near or at the rear of the plane should have been refunded their money having been subjected to the smell of an “indoor outhouse!” Shameful!!"
Pros: "Very pleasant crew and accommodating"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Pros: "honestly, nothing..."
Cons: "there was a huge delay and we got no real explanation or compensation"
Pros: "It did eventually get there on time."
Cons: "Last flight changed gates like 6 times, delayed 2 hours, then was cancelled and they moved us to another plane...and two more gates, but to the original time. So I had to keep updating my ride who was (2) hours away. It was only a 1 hour flight. This was my (3rd) flight of the trip and had been travelling for 15+ hours. This was an United Flight."
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Cons: "Small seats but part of traveling.."
Cons: "The flight was delayed for 2 hours... One of my bags was on another plane had to find the bag at 1:00 am ... No Fun"
Cons: "I didn’t need a second breakfast at 10am, I’d much protégée- a better lunch."
Cons: "Airplane was super cold. No extra blankets. Passengers freezing. Impossible to sleep."
Pros: "Loved the direct flight from Newark to Costa Ruca which arrives in less than 5 hours, crew was very helpful to other passengers with connecting flight info."
Cons: "Typical cramped seating, need to pay to watch movies/direct TV and food, minuscule snack pack."
Cons: "The food was particularly poor this flight."
Cons: "Attendant was not friendly"
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Pros: "Comfortable seat, nice crew."
Cons: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
Pros: "I enjoyed the assistance, the food and the movies"
Cons: "I liked every single bit of my experience."
Cons: "We star boarding 20 min late, after that the airplane was totally full i was separated from my family"
Pros: "Wrong gate from crew member on connecting flight - gate change in Chicago, reader was not working for pay snacks & food - in flight wifi , I didn't know about until we were airborne"
Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"
Pros: "On time and nice attendants"
Cons: "No snacks!"
Cons: "Being stuck in plane on tarmac was horrifying. Knowing I was going to miss my connection and that I couldn't do anything was awful. May never use United Airlines again."
Pros: "I liked that we were 15 minutes early. I also liked that the stewardess gave me a bag of chips to compensate me."
Cons: "I didn't like that someone took my bag of expensive Airport snacks and threw them away while I was asleep. Who reaches under people's legs!"
Pros: "The flight attention is good."
Cons: "We have stay the night In SAF without food, water and the Airline staft very indifferent."
Pros: "Crew was very polite and willing to help."
Cons: "In an effort to avoid problems with a "Cheap Flight" airline we decided to spend the extra money with a long established airline. Over a two hour delay for take off fir mechanical issues and having to unload and reload plane we finally took off for our nephew's graduation in Colorado Springs. When we arrived we foud that some of our luggage was lost. We were told it would arrive the next day and after two days they can't even locate it yet. We need to purchase new clothing and every 6 hours we get an update telling us they still haven't located the luggage. We were told if it wasn't located we could fill out a claim. Wonder what type of nightmare that will be."
Cons: "They lost my bag"
Pros: "Staff and easy boarding"
Cons: "the plane was dirty, the boarding process was chaotic, and the staff was not concerned with the passengers. will never fly united again."
Pros: "The crew was helpful! Boarding went well."
Cons: "The fact that my husband was seated 18 rows behind us."
Pros: "ANA operates 787s which have much nicer cabins and entertainment systems than the older 777s operated by United."
Cons: "The food on United leg is pretty bad after an ANA operated flight. I'm always going to ask for the Vegeteraierain option going forward. Why waist an animal on that feed stuff they give you to eat."
Pros: "Boarding efficient and latest films available. Price excellent."
Cons: "Food ."
Pros: "On time"
Cons: "Couldn't pre pick my seat. Was assigned middle seat in row of 5. Very cramped for a 4 hour flight. Especially when person in front fully leans his seat back as I'm trying to type on laptop."
Cons: "We sat on the tarmack for three hours and when finally got to springfield, my luggage was not there."
Pros: "Went as expected"
Pros: "Crew and staff were great!"
Cons: "Flight was delayed over 3 hours so we had to move to next day."
Cons: "4 hours of delayed flights. Lost bag. Had to check a carry on??? If you advertise you can carry on 1 bag you should let customer do that."
Pros: "The crew was very courteous and kept us up to date."
Cons: "I did not like that both planes they put us on were broken. We were very delayed"
Pros: "Friendly crew including the airport staff. Quick flight"
Cons: "Tight overhead baggage compartment"
Pros: "Cabin crew were fantastic"
Pros: "Finally got us on the plane after a 6 hour delay. They decided to "update" the computer software on the plane after they had us all on there. Took about 90 minutes. Very displeased, will do my best avoid United in the future"
Pros: "The staff at the terminal as well as on the plane were very helpful and curteous"
Pros: "Nothing t"
Cons: "I don't like the fact that we sat on the plane for over 2hours!"
Pros: "Nothing special"
Cons: "Flight delayed twice"
Cons: "No flight to Denver both ways wee cancelled & we were rerouted to Chicago which put an extra 2 hours on trip"
Pros: "Check in 24 Hrs before by phone and upgrade to Economy Plus for me and my husband - we were returning from a ski trip ( we fly twice a year Bs Aires-Calgary during the ski season)."
Cons: "On our return, check in ground staff tell us we can NOT check in skis and boot bags, not even paying. The reason was unknkwn but that is what the system was indicating ... We purchased RT tickets, flew from BsAires to Calgary without a glitch, skis and boot bags, in addition to one checked bag and s small carryon each. For no reason we were denied the possibility to check in ski equipment and provided no reason or solutiion. This was also not a full flight"
Pros: "The flight was 15 minutes late arriving in Springfield, and we then were forced to sit on the tarmack for an additional 10-15 minutes because the arrival gates were over were occupied by two, TWO, idle aircraft. The pilot announced that "no ground crew was available to prepare a gate" for us."
Cons: "See comments."
Cons: "My gate kept changing even after I was already at the airport."
Cons: "System was screwed up, boarding was a nightmare."